March 28, 2022 at 10:41 am #48962Jase PayneGuest
A team member of mine reached out not to long ago requesting a meeting to be set up to walk us through what Bold Grid can do for our website. We have not heard back. We are currently locked into a theme and we are interested in having more creative capabilities with our website and see you may be able to assist. Please reach out to us so we can figure this out.
Thanks!!March 28, 2022 at 10:51 am #49073Brandon CKeymaster
Thank so much for reaching out. I apologize if we missed your last inquiry. I inspected your URL and I see you are using the Pavilion WordPress theme with BoldGrid Post and Page Builder. Is that the theme you would like assistance with? If so, we are more than happy to assist you with your technical questions in this forum.
I’d like you to know we do offer Premium Support with our BoldGrid Central Cloud WordPress services. With this premium access level you can give us permission to log in to your website directly and make changes if need be, you’ll also have access to our latest WordPress themes and plugins including Crio Pro WordPress theme which come out of the box with over 400 customizable features.March 29, 2022 at 12:33 pm #49138Jase PayneGuest
Hey thank you for getting back to us! We would like to set up a meeting to discuss how to be able to do more utilizing the Pavilion theme and possibly additional capabilities with BoldGrid that we do not yet know how to use.
Thanks!March 29, 2022 at 12:41 pm #49151Brandon CKeymaster
I definitely understand your concern being that you guys are locked into your theme. Unfortunately, here at BoldGrid we do not offer phone support. As a Software provider, limiting support to emails and our community forums not only allows us to keep the cost of our products lower, but it also allows us to provide more effective and efficient support. We communicate visually with screenshots and website links to assist with issues.
This also allows us to keep detailed records of your issues in one centralized location, ensuring nothing gets lost in translation if we need to escalate your issue to another team member.
You can use a platform like IMGbb to organize and share your screenshots with us and we also offer Premium Support with the purchase of any of our premium plugins or services. With Premium Support you can grant us access to your site giving us the ability to log in and address some of your concerns directly.
I hope this helps. Please don’t hesitate to reach back out if you have any technical questions that we can answer for you here in the forum.
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