[paul]

I have many files in the wordpress WebP Converter queue that have been processing for +48 hours. How long does it take?

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[Marko Vasiljevic]

Hello Paul,

Thank you for reaching out, and I am happy to help!

Can you please confirm if you have a W3 Total Cache Pro version? Have you made sure you have not reached the hourly limit?
If convenient, can you please share your website URL?
Thanks!

[paul]

I do not have a pro acct. I thought the converter would still work, but maybe more slowly.

[Marko Vasiljevic]

Hello Paul,

Thank you for your feedback.
Yes, there is an hourly limit for free users.
Can you please share the website URL so I can check if the images are being converted?
Thanks!

[paul]

Thanks. The images have been in the queue for about a week now.

Counts and file sizes by status:
Total: 404 56.13 MB
Converted: 0 0.00 B
Sending: 0 0.00 B
Processing: 101 10.14 MB
Not converted: 0 0.00 B
Unconverted: 303 45.99 MB

WebP Converter API usage:
Hourly requests: 0
Hourly limit: 10
Monthly requests: 101
Monthly limit: 100

[Marko Vasiljevic]

Hello Paul,

Thank you for your feedback.
As you can see, you’ve reached the monthly limit. So once that is cleared, you will be able to continue with the conversion to webp

Thanks!

[paul]

You’ll notice none of the images have been converted, which is why I initially posted here. When will they be processed/converted? Why does it take +1 week?

[Author]

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