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    Hi, I am trying out your plugin on a new site i have just created.

    I have compressed some of the images on the home page, the compression show as done in the media section BUT the website is not showing the webp or any compressed files

    If you could point me in the right direction to get this to work I would be grateful


    Marko Vasiljevic

    Hello Steven,

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked your website and I can see that some images are indeed converted to webp by W3 Total Cache:
    However, they are not served as webp.
    Can you please share if you purged the cache once the conversion was completed? To check if your WordPress environment supports WebP, navigate to Site Health > Info > Media Handling and double-check that WebP is listed in the supported file formats for the library shown in the Active editor. If you find these are missing the WebP extension, consult your system administrator to set up the correct packages.
    Media Handling supported file formats
    Please also make sure that the W3TC rules for webp are at the top of your .htaccess file.
    Let me know if you are using any other plugins for image optimization.


Viewing 2 posts - 1 through 2 (of 2 total)
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