Hi Sarah,
Thank you for reaching out to BoldGrid, home of Crio Pro WordPress theme!
I’m sorry to hear you’re having trouble accessing your WordPress site. I want to let you know that BoldGrid is only a stand alone software that extends the functionality of a WordPress site so we would have no actual control over your ability to log in to your website. Your website is registered under GoDaddy’s name servers so they should be able to assist with getting your site offline.
I have an article that you might help you with this, it’s an internal guide on 5 Ways To Reset Your WordPress Password.
I really hope this helps!
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This reply was modified 1 year, 7 months ago by Brandon C.