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  • #23058

    I created a website tnconsulting.com.au and launched everything. I am now trying to edit some of the pages, when I select a page it launches the edit with the spinning BoldGrid logo and then generates the page as blank. I am not sure what is going on, I have tried editing on production and staging and getting the same issue?

    #23059
    BoldGrid Support
    Keymaster

    Hi Toby,

    I’m sorry to see that you are experiencing issues when attempting to edit your BoldGrid website. I recommend disabling your WordPress plugins to determine (by process of elimination) if there is a conflict with another plugin you are running with BoldGrid installed/activated. Additionally, if the server you are running BoldGrid on has ModSecurity enabled, you may disable ModSecurity temporarily to determine if that is blocking requests that need to be made for BoldGrid to function properly.

    If you are experiencing persisting issues, we would need additional information to assist in troubleshooting, as I was unable to replicate a problem with the installation of BoldGrid I am testing with. If you are still experiencing issues please respond back with the following details:

    What version of WordPress you are using.

    What version of BoldGrid plugin(s) you have installed.

    Steps to take to replicate the error/issue you are experiencing.

    Any errors that occur.

    With those details we may be able to assist you further.

    Sincerely,

    Carlos D

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  • The topic ‘When editing a page the Boldgrid logo appears and spins then generates the page blank even though it has content?’ is closed to new replies.