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  • #48162
    Michael Kyvetos

    Hi there,

    We installed the total upkeep plug-in for our WordPress site – but how come when I click on the blue ‘Backup Site Now’ button nothing happens?


    Brandon C

    Hi Michael,

    Thanks for reaching out and thanks for using Total Upkeep Backups and Migrations plugin for WordPress!

    I’m sorry to hear you’re having this issue. To be clear when you click the “Backup site button” is there no following functionality at all? Or are you receiving some type of error message?

    If there is no error message at all. Try uninstalling and then reinstalling the plugin to see if that resolves the issue. If you are receiving an error message or the process seems to begin loading and then timing out, navigate to Total Upkeep < Tools < Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

    I hope this helps. We look forward to assisting you further with this.

Viewing 2 posts - 1 through 2 (of 2 total)
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