[Darryell Fortier]

I purchased 10 coins to use to use images for my website a couple of days ago.  After calling InMotion, they said they see the receipt confirmation but also showed a message that there was a problem.  So far, your customer service is terrible.  I wrote you the other day to ask another question and have yet to receive any response.  I’m looking into switching from you to another site provider, but right now either provide the coins and complete the transaction or refund my $10.

[Jesse Owens]

Hi Darryell-

Thanks for reaching out, I am sorry to hear about all the frustration.

We are aware of an issue with InMotion Hosting’s Copyright Coin purchasing that occasionally fails to give you the keys you’ve paid for, and we’re currently working with them on resolving this issue. They did reach out to us earlier today to get your coins, and they have been added to your connect key.

In the meantime, you can purchase copyright coins directly from your BoldGrid Central account, in your connect keys menu.

We did get a question from you last week, and I did send a reply. Be sure to check the option to Notify me of follow-up replies via email so that you get notifications when your forum posts are answered.

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