Sorry for the problem with not being able to see the Visual side of the editor. Make sure that all of your BoldGrid plugins are up-to-date and WordPress is updated. Remember also that BoldGrid is a series of plugins for WordPress. If you have loaded another theme editor or plugin, it is possible that a conflict may exist with that plugin. Disable your plugins one-by-one to see identify any plugin issues. If the problem recurs, then please provide us temporary admin access and information to your site so that we can investigate your site in more depth.
If you have any further questions or comments, please let us know.