July 1, 2022 at 8:36 am #54903Minister ClarkGuest
Thank you for your Crio plugin or theme (not sure). We are using premium for almost a year with our Dreamhost.com hosting. The theme was just what we needed. Thank you.
— Site went completely blank. Dreamhost rolled back to a previous version of Crio to get site visible again on the web and explained that your Boldgrid team knew of a bug that you are working to fix. Would like to update Crio or reinstall, but on the customize/activate theme page — Crio will not allow change or update of any other theme, not even Crio.
— Front page seems slow loading no matter what I try of image condensing plugins.
— Don’t want the existing meta that shows author date as “months ago, year ago, etcetera. We need the actual publish date in “mm/dd/yy” or “mm/dd/yyyy”.
— Don’t want to find and pay a developer for maintaining these kind of simple things. Thank you for helping us with your theme.July 1, 2022 at 9:07 am #54922Brandon CKeymaster
Hi Minister Clark,
Thanks so much for reaching out with your Crio Pro WordPress theme questions! I’m sorry to hear you’re having a bit of trouble but let’s see if we can help.
Your first issue seems like it may be a plugin clashing with your Crio theme update. Try deactivating all plugins with the exception of your “BoldGrid” plugins, and see if it allows you to safely update your Crio theme as well any BoldGrid Plugins.
If the update is successful try activating your remaining plugins one by one until you can pinpoint the problematic plugin.
As far as your pages/customizer loading slowly, I’d imagine this tied to the same update issue. Were you experiencing these problems before attempting to update? If so you may want to try adjusting your caching configurations or adding a caching plugin to your site if you’re not already using one.
Finally, you should be able to change the date formatting of your post bylines from the “Settings” section of your WordPress dashboard in the “Date Format” section.
I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.
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