Tagged: 3rd Party Plugin Configuration
April 9, 2021 at 10:20 am #35899maartenGuest
I have the Spinning wheel issue when clicking submit on WPCF7 event registration.
this only happens on a mobile device.
the data for the event registration is being sent to the server but the end user does not know this because the form doesn’t clear.
this results in multiple entries by the same user because they think registration has failed.
this is the event in question https://bridgemindsport.org/conference-2021-registration/
when I disable W3 Total Cache Plugin the issue goes away.
my config is set up according to your instructions for using W3 with Avada Template.
Please advise.April 9, 2021 at 10:58 am #35912Marko VasiljevicKeymaster
Thank you for reaching out and I am happy about the issue you are experiencing.
I’ve checked your website and as I can see the W3 Total Cache is active.
I’ve tested the form and submitted the test on the contact form and I got the success message as you can see in the screenshot. The same is when trying from the desktop.
Can you please double-check this and let me know if the issue is still there?
Thanks!April 12, 2021 at 9:13 am #35929MaartenGuest
After posting and being unable to find any documentation on this on boldgrid or any other website. I managed to resolve it myself.
I had to change the JS Script Minify from after <body> = Defer to = Blocking (Default)
ThanksApril 12, 2021 at 9:17 am #35995Marko VasiljevicKeymaster
Thank you for the information and I am glad you managed to find the source of the issue.
Yes, deferring the scripts is awesome, however, some scripts do not agree with this. The only way to keep deferring and also keep the wheel not constantly spinning is to exclude that specific JS from being minified in Performance>Minify>Advanced>”Never Minify following JS files”
I would suggest reaching out to the support of the CF7 and ask which files is responsible for that and add it to the mentioned field, for example:
Please note that the above path is just an example.
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