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  • #41562
    Vinay
    Guest

    error message :
    Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal. To learn more about this as well as troubleshooting techniques, please click here.

    How do I fix this, please?

    #41621
    Jesse Owens
    Keymaster

    Hi Vinay-

    Thanks for reaching out, I’m sorry to hear about the problems creating your backup.

    This error typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

    To summarize the article, here are the most common ways to fix this:

    1. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
    2. In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
    3. Follow these instructions to increase your Max Execution Time and Memory Limit
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