-
Posts
-
Hello Mr/Ms
i have westview theme on my website and i can’t change the background. On the customization screen it changes and i press publication, but when i visit website there is no change. This happens only for background customization. All others (logo, color palette, etc.) work fine.
Thank youHi Lefteris-
I checked out the site you sent over, and I can only see the background that’s set up for your Coming Soon plugin, so it’s tough to say what might be going on.
There are a couple of things to check. First, make sure your Westview theme is up-to-date. Navigate to Dashboard > Updates and update the theme, if needed.
Second, it’s possible there might be a JavaScript error in your customizer. If you can check your browser’s error console and let us know if you see any errors there, we can dig a little deeper. Here’s a quick video tutorial on how to check your browser’s error console:
Hello Mr Owens
The is updated. I checked the browser console and doesn’t show some error. I have deactivated the coming soon page. Please tale another look. Thank youHi Lefteris-
It looks like it’s stuck on using a pattern for the background. Try navigating to Customize > Background > Pattern & Color and click the Remove Selected Pattern button, then try to update your image once more.
Hi
I tried it but it didn’t change. I changed the color too but now it doesn’t change color alsoHi Lefteris-
I checked out your site again, and one thing I noticed is that you’re using CloudFlare as a CDN, and so it’s possible you may need to clear your CDN cache to see the new image.
If that doesn’t fix it, we’d like to take a closer look so we can diagnose the issue for you. Can you file a premium support ticket or email our support team and reference this thread so we can assist further?
Hello,
i cleared the CDN cache but nothing changed. The problem remains. I don’t have a paid registration so i can’t use the premium support if this is what you mean.Hi Lefteris-
As a DreamHost customer, you’re already have premium included with your hosting, so I’d still encourage you to do a premium ticket so that we can take a look. Especially in this case, if we can identify a bug that we need to fix for everyone.
i have same issue no publish or save option
- The topic ‘Customizer Background Won’t Save’ is closed to new replies.
