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We use Plesk Obsidian version 18.0.56 and the BoldGrid Website Builder for WordPress extension, however it seems to be broken now. It sounds like the extension has not been updated in quite some time, is there any updates for it?
Hi Richard,
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress! We’re continuously updating our BoldGrid plugins and themes, so you can ensure you’re running the most recent versions of those.
If you’re experiencing issues, it might be related to compatibility with the version of Plesk you’re using, or there might be a conflict with another plugin. I’d recommend checking whether the issue persists when you deactivate other plugins, and consider upgrading to the latest version of Plesk if you haven’t already done so.
Also, for issues related to the Plesk extension, we recommend reaching out to Plesk support or discussing the issue in the Plesk community forums. They can provide more specific and detailed assistance since they have more expertise on the platform.
I hope this helps! Please let us know if there’s anything else that we can answer for you.
Hi Brandon,
We are already running the latest version of Plesk. Plesk support told me specifically that I needed to contact BoldGrid support as Plesk did not build the plugin. Can you please walk with me a bit further to get an understanding of what is going on?
Thank you,
RichardHi Richard,
Do you remember the last time the BoldGrid/Plesk extension functioned correctly and if so can you tell us if anything changed in that time? Have you added or updated anything in your Plesk dashboard? This could be a number of things, such as php version or WordPress core etc…
Also, what exactly are you attempting to do and does an error message accompany your failed process? We’d like to collect as much information as possible so that we can begin troubleshooting.
Thanks Richard. We look forward to assisting you further with this.
Hi Brandon,
We keep up to date with our version of Plesk. I can’t tell you the exact combination of Plesk update and when the customer successfully attempted to log into their WP admin to perform an update, but it was within the last 4 months.
Thank you,
RichardHi Brandon,
I apologize for not answering the last question.
The user is trying to use the the boldgrid plugin to make changes to their website. The error that they are receiving is Error Loading Blocks. Please try again later. I would like to send a picture of the error, but it doesn’t look like I can add one.
Thank you,
RichardI’ve tried sending multiple updates, but it doesn’t appear that they are posting. Can you please reply and let me know if you are receiving them?
Hi Richard,
Your post were in moderation but we did receive them I apologize for the delay. We don’t allow media to be posted in the forum but can use a platform like ImgBB to provide a link to your screenshot and share it with us that way.
It might also help to switch on WP_DEBUG so that we can see if it reveals any errors. Please post any error messages you find into the forum and we’ll have a look.
Thanks Richard.
Hi Brandon,
Thank you for your reply. Here’s some links of the issues that we are having. Right now I can’t access the boldgrid keys from Plesk through the extension as the extension errors out.
Error with valid keys in the Plesk Extension:
Customer WP invalid boldgrid keys:
Thank you,
RichardHi Richard,
Sorry for the delay on this. We were able to match up your Connect Keys and everything looks valid. You may have just been experiencing a temporary connection issue. It’s been a few days now so maybe try checking to see if the issue is still occurring. Based on the screenshot the Connect key looks valid, and we just want to double check it wasn’t a temporary connection issue.
Thank you!
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