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Search Results
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Topic: Working with galleries
I cannot find a way to click on an image one one page and be taken to a gallery of related images. Much the same as WooCommerce does without the commerce.
Thank you very much for your feedback Julie! Our development team is aware of this issue and we are tracking it on our GitHub Repository currently.
Our developers found that this issue did not cause any compatibility issues with WooCommerce, so your website and store will still be working correctly with these warnings. If you are experiencing any issues with your WooCommerce templates, be sure to let us know so that we can investigate more closely.
Hi,
I’ve been setting up my website for the past week and I’m currently using the Resolve Theme. I just installed the WooCommerce plugin and unfortunately some template files seem to be outdated. I noticed that some other users with Boldgrid themes reported the same issue.
Will the plugin work nevertheless? If not, which Boldgrid Themes could be used as an alternative?
Here is the list of outdated plugins:
boldgrid-resolve/woocommerce/archive-product.php,
boldgrid-resolve/woocommerce/cart/cart-empty.phpversion 3.1.0 is out of date. The core version is 3.5.0,boldgrid-resolve/woocommerce/cart/cart.phpversion 3.4.0 is out of date. The core version is 3.8.0,
boldgrid-resolve/woocommerce/cart/proceed-to-checkout-button.php,boldgrid-resolve/woocommerce/checkout/cart-errors.phpversion 2.4.0 is out of date. The core version is 3.5.0,boldgrid-resolve/woocommerce/checkout/form-billing.phpversion 3.0.9 is out of date. The core version is 3.6.0,boldgrid-resolve/woocommerce/checkout/form-coupon.phpversion 3.4.0 is out of date. The core version is 3.4.4,boldgrid-resolve/woocommerce/checkout/payment-method.phpversion 2.3.0 is out of date. The core version is 3.5.0,boldgrid-resolve/woocommerce/checkout/payment.phpversion 3.4.0 is out of date. The core version is 3.5.3,
boldgrid-resolve/woocommerce/global/breadcrumb.php,boldgrid-resolve/woocommerce/global/form-login.phpversion 3.3.0 is out of date. The core version is 3.6.0,boldgrid-resolve/woocommerce/global/quantity-input.phpversion 3.4.0 is out of date. The core version is 3.6.0,
boldgrid-resolve/woocommerce/loop/no-products-found.php,boldgrid-resolve/woocommerce/loop/orderby.phpversion 3.3.0 is out of date. The core version is 3.6.0,
boldgrid-resolve/woocommerce/loop/pagination.php,
boldgrid-resolve/woocommerce/loop/price.php,
boldgrid-resolve/woocommerce/myaccount/downloads.php,boldgrid-resolve/woocommerce/myaccount/form-edit-account.phpversion 3.4.0 is out of date. The core version is 3.5.0,boldgrid-resolve/woocommerce/myaccount/form-login.phpversion 3.4.0 is out of date. The core version is 3.6.0,boldgrid-resolve/woocommerce/myaccount/form-lost-password.phpversion 3.4.0 is out of date. The core version is 3.5.2,boldgrid-resolve/woocommerce/myaccount/form-reset-password.phpversion 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-resolve/woocommerce/myaccount/my-orders.php,
boldgrid-resolve/woocommerce/myaccount/navigation.php,boldgrid-resolve/woocommerce/myaccount/orders.phpversion 3.2.0 is out of date. The core version is 3.7.0,boldgrid-resolve/woocommerce/notices/error.phpversion 3.3.0 is out of date. The core version is 3.5.0,boldgrid-resolve/woocommerce/notices/notice.phpversion 1.6.4 is out of date. The core version is 3.5.0,boldgrid-resolve/woocommerce/notices/success.phpversion 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-resolve/woocommerce/product-searchform.php,
boldgrid-resolve/woocommerce/single-product/add-to-cart/external.php,
boldgrid-resolve/woocommerce/single-product/add-to-cart/grouped.php,
boldgrid-resolve/woocommerce/single-product/add-to-cart/simple.php,boldgrid-resolve/woocommerce/single-product/add-to-cart/variable.phpversion 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-resolve/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
boldgrid-resolve/woocommerce/single-product/price.php,boldgrid-resolve/woocommerce/single-product/tabs/tabs.phpversion 2.4.0 is out of date. The core version is 3.8.0,boldgrid-resolve/woocommerce/single-product-reviews.phpversion 3.2.0 is out of date. The core version is 3.6.0,
boldgrid-resolve/woocommerce/single-product.phpRegards,
Julie
Hello,
Thank you very much for the great question, I’m sorry to hear that you’ve lost so much time working on this issue.The Product Page template is set to use whichever background you’ve selected in Customize -> Background, in your case the image background.
Here’s a custom CSS rule that you can paste into your Customize -> Advanced -> Custom JS & CSS menu:.product-template-default #content > main { background-color: rgba(0,0,0,.7); }This will add a black background at 70% opacity, which will make the products page look like this:
Hello,
Thanks for the question, I understand the need to customize your shop page the way you need it.
To answer your question, the BoldGrid Post and Page Builder can be used with almost any theme available for WordPress. One popular theme with controls specific to WooCommerce is StoreFront.
However, you can always modify the number of products using a child theme or code snippet. Here’s the code snippet I used to change the number of products per page from 12 to 15.
add_filter( 'loop_shop_per_page', function( $cols ) {
return 15;
}, 21 );This hooks into the “loop_shop_per_page” filter of WooCommerce, and uses an anonymous function to return the number 15 as the number of products per page. The most important part is the priority at the end, which must be 21 or higher to override a BoldGrid theme’s default priority of 20. Here’s how it looks in the Code Snippets editor:
Can you recommend a woocommerce theme I can access through Boldgrid
where I can feature as many products as I need on 1 page.
Hi aseptoff,
We currently do not have a theme control in the Customizer that allows you to change the default number of products on the Shop Catalog page in WooCommerce, but I have created a feature request with our development team to begin working on adding this feature.
The only way to change how many products are displayed right now is to follow the steps outlined in the WooCommerce documentation.
I hope that we can get this feature added in an upcoming release and please let us know if there is anything else that we can do to help!
woocommerce: How to add more than the 12 products per page that this WC shop page limits me to?
In reply to: How to setup woocommerce paypal sandbox.
Hello! Thanks for the excellent question.
WooCommerce has some really excellent directions here in their support documentation. I also found a very easy-to-follow tutorial here on woobeginner.com. PayPal also has some additional information about their developer mode.
I hope this helps!
How to setup woocommerce paypal sandbox.
In reply to: Haven Theme and WooCommerce
Hello, thank you for the question regarding the WooCommerce Templates.
We are aware of this error in WooCommerce and we’re tracking the issue on GitHub. At this time we’re not aware of any actual issues this is causing with WooCommerce functionality.
The feature that you’re referring to, “Allow customers to create an account during checkout,” doesn’t actually show anything during the checkout process, but actually creates your customer’s account automatically based on the checkout information they provide.
You can test this out by visiting your shop in Incognito or Private Browsing, purchase one of your products using an email that is not associated with any account on your website, and as soon as you have purchased, visit the “My Account” page, and you’ll find that you’re already logged in. Typically a password email will be sent to the new customer as well.
Topic: Haven Theme and WooCommerce
Hello. I’m getting the following message in my WP admin area stating that BoldGrid Haven Theme contains outdated copies of WooCommerce Template files:
Your theme (Haven Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
- Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
- If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
I have the option to view affected files. Here they are (highlighted):
boldgrid-haven/woocommerce/archive-product.php,
boldgrid-haven/woocommerce/cart/cart-empty.phpversion 3.1.0 is out of date. The core version is 3.5.0,boldgrid-haven/woocommerce/cart/cart.phpversion 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-haven/woocommerce/cart/proceed-to-checkout-button.php,boldgrid-haven/woocommerce/checkout/cart-errors.phpversion 2.4.0 is out of date. The core version is 3.5.0,boldgrid-haven/woocommerce/checkout/form-billing.phpversion 3.0.9 is out of date. The core version is 3.6.0,boldgrid-haven/woocommerce/checkout/form-coupon.phpversion 3.4.0 is out of date. The core version is 3.4.4,boldgrid-haven/woocommerce/checkout/payment-method.phpversion 2.3.0 is out of date. The core version is 3.5.0,boldgrid-haven/woocommerce/checkout/payment.phpversion 3.4.0 is out of date. The core version is 3.5.3,
boldgrid-haven/woocommerce/global/breadcrumb.php,boldgrid-haven/woocommerce/global/form-login.phpversion 3.3.0 is out of date. The core version is 3.6.0,boldgrid-haven/woocommerce/global/quantity-input.phpversion 3.4.0 is out of date. The core version is 3.6.0,
boldgrid-haven/woocommerce/loop/no-products-found.php,boldgrid-haven/woocommerce/loop/orderby.phpversion 3.3.0 is out of date. The core version is 3.6.0,
boldgrid-haven/woocommerce/loop/pagination.php,
boldgrid-haven/woocommerce/loop/price.php,
boldgrid-haven/woocommerce/myaccount/downloads.php,boldgrid-haven/woocommerce/myaccount/form-edit-account.phpversion 3.4.0 is out of date. The core version is 3.5.0,boldgrid-haven/woocommerce/myaccount/form-login.phpversion 3.4.0 is out of date. The core version is 3.6.0,boldgrid-haven/woocommerce/myaccount/form-lost-password.phpversion 3.4.0 is out of date. The core version is 3.5.2,boldgrid-haven/woocommerce/myaccount/form-reset-password.phpversion 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-haven/woocommerce/myaccount/my-orders.php,
boldgrid-haven/woocommerce/myaccount/navigation.php,
boldgrid-haven/woocommerce/myaccount/orders.php,boldgrid-haven/woocommerce/notices/error.phpversion 3.3.0 is out of date. The core version is 3.5.0,boldgrid-haven/woocommerce/notices/notice.phpversion 1.6.4 is out of date. The core version is 3.5.0,boldgrid-haven/woocommerce/notices/success.phpversion 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-haven/woocommerce/product-searchform.php,
boldgrid-haven/woocommerce/single-product/add-to-cart/external.php,
boldgrid-haven/woocommerce/single-product/add-to-cart/grouped.php,
boldgrid-haven/woocommerce/single-product/add-to-cart/simple.php,boldgrid-haven/woocommerce/single-product/add-to-cart/variable.phpversion 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-haven/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
boldgrid-haven/woocommerce/single-product/price.php,
boldgrid-haven/woocommerce/single-product/tabs/tabs.php,boldgrid-haven/woocommerce/single-product-reviews.phpversion 3.2.0 is out of date. The core version is 3.6.0,
boldgrid-haven/woocommerce/single-product.phpI am having trouble getting the WooCommerce account signup option to show during checkout. I am wondering if the issue is related to any of these files.
In reply to: Looking for a theme
Hello,
Thank you for the question, a lot of folks are looking to set up an online store.
All of our themes are compatible with WooCommerce, the most common e-commerce solution for WordPress.
As far as selecting the theme that’s most appropriate for your shop, it sounds like you might want something with a little bit of a personal, retro feel, like the “Design” variant of Florentine or possibly the “Photography” variant of Resolve.
I also highly recommend exploring the different themes in BoldGrid Cloud WordPress, so that you can get a feel for the one you might like as well.In reply to: How do i add a membership sign up on my website/
Hello
Thank you for contacting us about adding a paid membership to your website. Unfortunately, there is not a built-in way of managing payments in BoldGrid, but since it is powered by WordPress you can use one of the many 3rd party paid membership plugins. If you want to use your site for eCommerce, you may want to consider using WooCommerce.
Thank you,
John-Paul
In reply to: woo multi layout set up store in bold grid
Hello Artbyavril,
Thanks for your questions regarding the setup of an artist gallery in BoldGrid using Woo Multi layout. As this is a 3rd party plugin for WooCommerce you will need to refer to their documentation on how it is used. When you install WooCommerce under BoldGrid, it is typically setup as a separate page. You can see how it installed in this tutorial. Also, this particular plugin may require a separate WordPress installation as it appears to take over the entire site appearance in WordPress. You can maintain the BoldGrid site and simply add a link in the menu that jumps to the WooCommerce site. Apologies that I can’t provide a clearer answer as Woo Multi layout is a paid 3rd party plugin to which we do not have access.
Hello Dejlozada,
Sorry for the problem with the Diced theme being out of date according to WooCommerce. The BoldGrid team responded that they do intend to keep the themes updated and are working on them. We, unfortunately, don’t have a release date for the update. However, you will receive a notification in the WordPress dashboard when the updated theme is released. I was also told that the update generally does not affect the core functionality of WooCommerce, so you should be able to use your features as intended.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Boldgrid Diced Theme is no longer compatible with the latest update of Woocommerce. Please provide an update for download on WordPress. Thanks!
Hello nal,
Thank you for posting your question regarding the compatibility of the Vacation them with WooCommerce 3.5.2. The overall functionality of the theme does indeed support WooCommerce 3.5.2. Although your Dashboard may indicate a few outdated templates, those templates should be updated as the theme is updated, so be sure to continue to update your theme regularly.
Whenever an update is available, we always recommend you create a backup and then proceed to apply the update(s) to ensure optimal compatibility. Using the BoldGrid Backup Premium plugin, you could also auto-backup prior to auto-updates! For more information check out the features here.
I hope this helps!
Sincerely,
Carlos D.
Is the vacation theme compatible with WooCommerce 3.5.2?
Unfortunately, I am not able to provide a timeframe for the theme to be updated. You can, in the meantime, follow the WooCommerce guide to manually update the template files. Otherwise, just be sure to keep your theme updated to ensure you have the latest template files, as soon as they are available.
I also need to know how long something like this is going to take. I will request a refund with inmotion hosting. The whole idea around my site was a I was going to be able to start using Boldgrid +WooCommerce. I am not trying to be a jerk. However, moving forward I would like to know as this kinda set the bar for the site moving forward. It determines if I need to go for a different solution all together like Wix or Shopify. The advantages I can see are that the sites and backend software are all maintained by those companies. Where Boldgrid+WooCommerce have different development times frames and teams. Meaning this could create problems in the future for the site.
I am getting the following error on dashboard:
Your theme (Hifidel) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
- Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
- If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Template Details:
boldgrid-hifidel/woocommerce/archive-product.php,
boldgrid-hifidel/woocommerce/cart/cart-empty.phpversion 3.1.0 is out of date. The core version is 3.5.0,boldgrid-hifidel/woocommerce/cart/cart.phpversion 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/cart/proceed-to-checkout-button.php,boldgrid-hifidel/woocommerce/checkout/cart-errors.phpversion 2.4.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/checkout/form-billing.php,boldgrid-hifidel/woocommerce/checkout/form-coupon.phpversion 3.4.0 is out of date. The core version is 3.4.4,boldgrid-hifidel/woocommerce/checkout/payment-method.phpversion 2.3.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/checkout/payment.php,
boldgrid-hifidel/woocommerce/global/breadcrumb.php,
boldgrid-hifidel/woocommerce/global/form-login.php,
boldgrid-hifidel/woocommerce/global/quantity-input.php,
boldgrid-hifidel/woocommerce/loop/no-products-found.php,
boldgrid-hifidel/woocommerce/loop/orderby.php,
boldgrid-hifidel/woocommerce/loop/pagination.php,
boldgrid-hifidel/woocommerce/loop/price.php,
boldgrid-hifidel/woocommerce/myaccount/downloads.php,boldgrid-hifidel/woocommerce/myaccount/form-edit-account.phpversion 3.4.0 is out of date. The core version is 3.5.0,boldgrid-hifidel/woocommerce/myaccount/form-login.phpversion 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/myaccount/form-lost-password.php,boldgrid-hifidel/woocommerce/myaccount/form-reset-password.phpversion 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/myaccount/my-orders.php,
boldgrid-hifidel/woocommerce/myaccount/navigation.php,
boldgrid-hifidel/woocommerce/myaccount/orders.php,boldgrid-hifidel/woocommerce/notices/error.phpversion 3.3.0 is out of date. The core version is 3.5.0,boldgrid-hifidel/woocommerce/notices/notice.phpversion 1.6.4 is out of date. The core version is 3.5.0,boldgrid-hifidel/woocommerce/notices/success.phpversion 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/product-searchform.php,
boldgrid-hifidel/woocommerce/single-product/add-to-cart/external.php,
boldgrid-hifidel/woocommerce/single-product/add-to-cart/grouped.php,
boldgrid-hifidel/woocommerce/single-product/add-to-cart/simple.php,boldgrid-hifidel/woocommerce/single-product/add-to-cart/variable.phpversion 3.4.0 is out of date. The core version is 3.4.1,
boldgrid-hifidel/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
boldgrid-hifidel/woocommerce/single-product/price.php,
boldgrid-hifidel/woocommerce/single-product/tabs/tabs.php,boldgrid-hifidel/woocommerce/single-product-reviews.phpversion 3.2.0 is out of date. The core version is 3.5.0,
boldgrid-hifidel/woocommerce/single-product.phpI have looked up all different css codes to try and implement them but none have worked. I am not sure what to do because there is not much support for problems involving boldgrip and woocommerce together.
Ayla,
Thanks for the question about trying to change the color in your Woo Commerce pages when using the Hifidel theme. I just loaded WooCommerce and setup a shop page with the HiFidel theme. When I setup the page, I left it blank and then assigned the Shop page to the blank page. If you do that, then the background remains blank. I then added an image through the BoldGrid interface for that page. The only way to change that is through the BoldGrid interface editing the page (seen below). If you hover the bottom of the section, you should be able to change the background color or image. If you require further assistance, please let us know.
I am using Hifidel theme and have added Woo Commerce. The Shop pages are transparent and show the website background which is distracting for the shop content. I have tried three plugins to change background color for woo commerce only and non are working. What do I do?
In reply to: Downloadable files
Hello Ginny,
Thank you for contacting us about linking to downloadable files. Here is our helpful guide on How to Add a PDF to a Page. Another option is to use WooCommerce to set up an online store, then offer electronic downloads for sale. You could also set the price to free.
Thank you,
John-Paul
Looking to move my online dog training sites from Joomla to WordPress, and have landed on Learndash as the LMS I will use, in conjunction with Woocommerce (Subscriptions and Memberships). I have been testing Elementor at the moment, but have heard good things about BoldGrid. Would BoldGrid be compatible with this set-up?
Thanks so much!
Dianna L. Santos
Hi John,
I took a longer look at the issue after viewing your site. The problem is that you’re using WooCommerce AND BoldGrid – both have their own editors. The StoreFront theme can be loaded with its own extensions and extras. So, it is most likely a conflict between the two systems. If you intend to stick with using the StoreFront theme, then I would recommend using ONLY that theme. If you want to stick with using BoldGrid as your WordPress site, you can make it easier by simply having two separate sites. BoldGrid for WordPress site and then link to the StoreFront theme in the menu for your ecommerce needs. StoreFront is a WooCommerce specific theme – not built by BoldGrid- so any modifications to the front page as you are requesting will need to be done in the StoreFront Customization interface. Apologies as I know this sounds confusing, but I hope that our explanation clarifies the reason for the problems that you’re having. You can simplify it by using just WooCommerce with the StoreFront theme, BoldGrid with WooCommerce using a BoldGrid theme, or by having two separate sites and linking them together through the menus.
Kindest regards,
Arnel C.
Hello John,
Thank you for contacting us about product categories not displaying on your site. When I checked the URL you provided, I noticed you are using the “Storefront” theme for WooCommerce. Unfortunately, if you are using a theme outside of the BoldGrid Inspirations, it is untested so all features may not work. I recommend using one of the official BoldGrid Themes available on the Inspirations page, such as Hifidel.
Thank you,
John-Paul
I have been editing only an active site. I am about to add woocommerce and want to use a staging site until it is ready to install. I want to use the active sites current customization. How can I use the active site as the foundation of my staging site?
In reply to: Diced Theme – Integration with WooCommerce
Sorry for the problems with removing the sidebar in WooCommerce from the shop. In reviewing what you’re asking for, I did some searching and one forum lead me to the hooks provided by WooCommerce to remove or add certain functionality. As this is a customization of the WooCommerce interface, my advice would be to look at the provided documentation and then contact WooCommerce directly for assistance. They would be able to provide you the most exact answer as it concerns their code.
I am a InMotion hosting subscriber, and as part of my subscription they provide me with BoldGrid. There is a particular them that I have been using for some time, Diced, which I knew was WooCommerce compatible.
However, I am running into issues when I try to configure WooCommerce for use with the theme. I am trying to have the theme disable/ignore the Sidebar within the store. I have tried all of the PHP and CSS modifications that I have found, but the best I could do so far is ‘hide’ the sidebar (but the space is still unavailable for me). Due to our particular layout, we were really hoping to not have to change themes altogether to get the desired result, but it is getting to a point that if we can’t get this fixed, we’ll need to look at moving on (I’ve already spent about 12 hours on this).
Are there any hints (or snippets of PHP/CSS) that you all could share to allow us to disable the Sidebar in the WooCommerce shop? We know it isn’t WooCommerce causing this issue as the Sidebar.php file resides in the Diced template, not within WooCommerce.
Thanks for any help you can provide!
In reply to: Boldgrid is Overridding Woo Commerce in Status
Hello Red,
Thank you for contacting us about BoldGrid overriding WooCommerce. We are happy to help but will need some additional information. Are you using the Square addon? If you are, have you verified that your site meets the minimum requirements?
Can you provide a link to your BoldGrid site for us to test and replicate the issue?
Thank you,
John-Paul
Hello Sarah,
Thanks for posting your question regarding BoldGrid’s ability to utilize JavaScript for displaying custom results for products based on location. Although BoldGrid does not handle the products and location based search results, you can always utilize other WordPress plugins, like WooCommerce, for instance. I recommend reviewing the various E-commerce plugins for WordPress that you can then add to your website built with BoldGrid.
I hope this helps!
Sincerely,
Carlos D
In reply to: How to add seo data to woocommerce?
Hello,
Thanks for contacting us about adding SEO to Woocommerce, Currently the BoldGrid SEO plugin does not work on Woocommerce products yet, however, there are extensions for Yoast SEO, All in one SEO and a few others that will make them work with Woocommerce products.
Best Regards,
KyleM
I am trying to add Boldgrid SEO data to woocommerce products but no such option is present on product page. Option is present on pages/post. so let me know if any way by which I can add SEO tags to products?
In reply to: How do i update my theme if I’m not a developer?
Sorry to hear that you’re having problems with the WooCommerce templates. You should be able to update the files, but if you’re having issues you may want to reference this article. It discusses this very issue. I have posted the problem with our BoldGrid team. If there is a change with the themes it will be pushed out and you will see a notification in WordPress to update the theme. I hope this helps to answer your question, please let us know if you require any further assistance.
Hi there, on my dashboard I see :
Your theme (Venetian) contains outdated copies of WooCommerce template files.
Etc…
So how do I go about actually updating it without messing my site up? Thanks a bunch. ?
In reply to: Double heading and tagline on shop page
We spent some time looking into your site, and the second header seems to be called in by WooCommerce. This means in order to remove this, you will have to create a child theme and override the setting in the code. Here is the guide on creating a child theme. This requires that you have some knowledge of CSS.
Another option that may work is to use the Custom CSS Editor to hide this. For example, you may be able to use the following code:
headerimg {
visibility: hidden;
}Thank you,
John-Paul
