Arnel C

Hello Steve,

Apologies for the delay in this answer.  For some reason, you were not re-directed to the new BoldGrid Support page when you asked your question. Questions that were not supposed to go this older system are being addressed.  So, again, our sincere apologies for the confusion.

If you are still having a problem with this issue, please repost your question with more information about your installation.  We would need a domain name, BoldGrid and WordPress versions and steps you have taken that we can use to try to duplicate the problem.

Hello,

Apologies for the delay in this answer.  For some reason, you were not re-directed to the new BoldGrid Support page when you asked your question. Questions that were not supposed to go this older system are being addressed.  So, again, our sincere apologies for the confusion.

There are no updates to the video issue as per my reply.  Custom coding would be required for additional functionality like having a row/section with a video background. Responsive design means that the design would need to be able to handle a change in screen size and adding a video background would cause issues that could affect the responsiveness.

Hello,

Apologies for the delay in this answer.  For some reason, you were not re-directed to the new BoldGrid Support page when you asked your question. The issue has since been resolved and questions that were not supposed to go this older system are being addressed.  So, again, our sincere apologies for the confusion.

Licensing messages typically indicate that the license has either not been applied or it is not been recognized.  One of the ways to address it is to remove the software and then re-install it.  You will see the license requested when you load the BoldGrid Inspirations plugin. If you wish for the BoldGrid support team to look a the issue directly, then, please re-submit the question to the new support page along with your domain information so that the key in question can be found.

If you have any further questions or comments, please let us know

Hello,

Thanks for your question about attributing an author to a particular post.  When you post content in WordPress, attribution of that content is based on the user that you are logged in with.  So, if you want to post content, you can put the author IN that post’s text to identify the actual author.  If you want the post name to change you would have to create a user in that name using the WordPress Admin.  It is probably more accurate to simply include the content attribution within the post.  This is how WordPress posts have always operated. You are also not the first person to be concerned about this so there are many WordPress plugins that address this issue.  This is a good example of one Simple Author Box.  You can see my screenshots below to see the default functionality from WordPress (and BoldGrid):

[caption id="attachment_16400" align="alignleft" width="300"] This is a block with a quote and attribution used in the quote.[/caption]

[caption id="attachment_16401" align="alignleft" width="276"] This is the Post view (as though you’re viewing it from a browser)[/caption]

I hope this helps to explain the issue.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello,

Apologies for the problems with the Add block function from the block library as well as the drag-and-drop issues.  We would need more information in order to investigate the issue.  Can you please provide your domain name and version information for the plugins and WordPress?  Providing access may also be necessary for us to be able to investigate the issue in more depth. rid plugins are up-to-date and WordPress is updated. Make sure that all of your BoldGrid plugins are up-to-date and WordPress is updated. Remember also that BoldGrid is a series of plugins for WordPress.  If you have loaded another theme editor or plugin, it is possible that a conflict may exist with that plugin.  Disable your plugins (except the BoldGrid ones) one-by-one to see identify any plugin issues.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Sorry for the problem with not being able to see the Visual side of the editor. Make sure that all of your BoldGrid plugins are up-to-date and WordPress is updated. Remember also that BoldGrid is a series of plugins for WordPress.  If you have loaded another theme editor or plugin, it is possible that a conflict may exist with that plugin.  Disable your plugins one-by-one to see identify any plugin issues.  If the problem recurs, then please provide us temporary admin access and information to your site so that we can investigate your site in more depth.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Quick update to this answer:  Gutenberg is now fully integrated as the default editor in WordPress version 5.0.  BoldGrid allows you to use the default editor (Gutenberg) or use the BoldGrid Post and Page builder for content creation or modification.

Hello Christo,

Thanks for your question about the submenus. At the time of the question above, the issue could not be resolved without custom coding – to my knowledge. I tested this on my own test site and I need to point out a few things first. The menu items that you see with a default installation include Post Type Archive, Series, and Podcast.

The default list of items (pages, posts,etc) do not include the post types described and shown in the original question. These can be added using a plugin or custom coding in WordPress. I believe that this is the reason that the menu was not displaying the sub-menus or sub-sub-menus. I loaded a plugin called Custom Post Type UI and then added one of the custom post types – Post Type Archive. I also noticed that the question included a label that did not need to be a post type (Series). I tested the structure by creating a Category called “January”.  I then created a submenu and a submenu item as you can see above. Once it’s created, you have to publish the changes to save them. When I reviewed the menu I could see that it was working.

So, at least for me, the sub-sub-menus are working. However, I’ll take it one step further and create two other custom menu items- Months and Past Year. Even with the three custom post types I was able to see that the menus were working.

Please double-check your versions of the plugins and WordPress version.  As far I can see they are working.  If you have further questions please let us know.

Kindest regards,

Arnel C.

Hello,

Thanks for your question about using BoldGrid on a non-partner host.  BoldGrid is not a WordPress host, it is a series of plugins that work with a stand-alone WordPress installation to build your website.  If they want to use it on their GoDaddy site, you simply have to load WordPress on their site, then add the plugins using the Plugins section of the WordPress installation. If you require further assistance, please let us know.

Regards,

Arnel C.

• This reply was modified 3 years, 2 months ago by BoldGrid Support.

Hello Yuri,

Sorry for the problem with the deletion.  It depends on how you signed up.  If you created a BoldGrid account through a hosting service, then you need to talk with them about removing it from your account.  If you signed up in BoldGrid Central, then please send your deletion request to support@boldgrid.com.  Sorry for any confusion!

Kindest regards,

Arnel C.

Hello,

Thanks for the question about a renewal price for BoldGrid.  BoldGrid is a subscription, so at present, it’s $60/year. Therefore, if you paid $60 this year, then the renewal price is $60 next year.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello,

Thanks for your question about the social media icons opening in a new tab and changing the number of images in a row. The social media icons are a function of the menu and currently, there is no way to make the link jump to a new tab using the existing functionality.  You would have to make a coding change.  I would recommend not using the Social Media feature and using a plugin for your social media links.  That would be the quickest way to resolve that issue.

The number of images in a row can be controlled through the Add Gallery option in BoldGrid.  This explanation will involve the use of Gutenberg – the new editor provided by WordPress:

1. Go to Pages and Add a BLANK New page
2. If you Gutenberg loaded (which WordPress will soon make the default), then it will automatically create the page using the Gutenberg editor.
3. In the top right corner of the Gutenberg editor, click on SAVE DRAFT.
4. Under the Pages Menu, click on ALL Pages, then select the draft you just saved.  Make sure to open it using the Classic editor.
5. Once the page is opened in the Classic editor you will be able to use the BoldGrid options.
6. When you have the blank page opened you will have the option to add media.  Click on the button labeled Add Media.
7. In the top left corner, of the Media window will be the option to add a gallery.  Select the images you want to add to the gallery.  Hold down the shift key to add multiple images.
8. Click on Create Gallery. 
9. You will then see the option to EDIT Galley.  A column on the right will open up and you will see an option for Columns.  This option gives you the ability to edit the number of columns.

I hope that helps!  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello Melanie,

Apologies for any delay in the response to this question.  First, the Attributions can be hidden only if you have purchased a premium key with BoldGrid.  If you have done that and you are still having problems, then we would need more information on your account in order to troubleshoot the issue.  We would need your URL, the versions of BoldGrid that you are using (obtained in the Plugins page), and steps you can tell us that could help lead to the duplication of the issue. Please provide this information and we can investigate the issue in more depth.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello Jamie B.,

BoldGrid plugins are made to work with BoldGrid themes.  They are not made to to specifically interact with third party themes because themes often have editing systems of their own. This is true of premium or free version of BoldGrid.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello,

Thanks for your question about the free domain.  BoldGrid does not provide hosting/registration service, so we would recommend that you obtain a hosting account.  There deals from hosting services like InMotion Hosting. You can see a list of recommended hosting services here.  When you sign up for the hosting service, you can request a free domain name for your site (note: the free domain will depend on what the hosting service offers).    If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello Brad,

Sorry for the issue with the GeoDirectory plugin and compatibility issues with BoldGrid for your site.  As this a third party plugin and not a native function of WordPress, then there will be a need to have the issue reviewed by the developers.  I will send the issue to them and ask if the problem can be addressed.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hi Stephanie,

Sorry for the problem with the gallery not displaying the grid properly.  This is a result of the page not being immediately identified at a certain size, so the gallery only displays two columns to start.  When I change the size of the screen or take it down from full page, it immediately fills.  This may be a CSS or coding issue, I’m not sure.  I am sending the issue to a developer to see if there’s anything they can do to fix the problem immediately.  Sorry for the delay!

Kindest regards,

Arnel C.

Hello Melissa,

Pardon the confusion.  The developer just replied back to me again and said to try this first:

.palette-primary .navbar-default .navbar-nav > li > a:hover,
.palette-primary .navbar-default .navbar-nav > li > a:focus {
background: #A0A0A0 !important;
}

You would need to add it in the Customizer in the CSS editor there.  You can get to it by going through this trail of menus in the Customizer:

Advanced > Custom JS & CSS > Put the code in the Custom Theme CSS

If there’s code there already, you can put it under that code.  If this code doesn’t work, then please send us your domain name.

Regards,

Arnel C.

Hello Melissa,

Thanks for your question about having the link to the menu page highlighted when the mouse pointer hovers over it.  As this functionality isn’t set in the theme by default, you are correct in saying that it would need to be addressed in the theme code.  I will pass along this question to our developers tomorrow morning.  As soon as we have a response to the question, we will post it as a reply to this question.

Hello Dave,

Thanks for your question about the Amazon plugin.  BoldGrid primarily focuses on working with WordPress – we do not test third party plugins (as there are thousands).  That being said, BoldGrid’s purpose is to help build and modify a WordPress site.  It shouldn’t affect a plugin for redirecting users to another location.