Forum Replies Created

Viewing 33 posts - 361 through 393 (of 393 total)
  • Author
    Posts
  • in reply to: Removing the Logo and Site Title #24660
    Arnel C
    Member

    Hello Uriel,

     

    We appreciate the question in regards to removing the site title. Apologies for the delay, as we are looking into this issue for you.  Can you please provide the theme that you are using so that we can the provide the correct changes for your site?

     

    If you have any further questions, please let us know.

    Kindest regards,
    Arnel C.

    in reply to: How to troubleshoot php errors? #24067
    Arnel C
    Member

    Hello,

    Apologies for the delay in your answer.  I had actually answered this earlier, but it didn’t save on the site.  I spoke with a developer in regards to the issue and he agreed with me on the problem and its solution.  The issue was most likely caused by the security updates in WordPress 4.7 to 4.71.  Please update your theme and BoldGrid plugin and the issue should go away.  I was not able to duplicate the problem in my test site.  If the issue persists, please let us know.

    Kindest regards,

    Arnel C.

    in reply to: Underlining #24691
    Arnel C
    Member

    Hello Alexprobb,

    The easiest way to underline text is to go into the page editor, then switch the editor view from  Visual to Text in the top right corner of the editor window.  Find your text and then use the HTML tags to make it appear underlined. It would look like this:

    <ul>Underline text</ul>

     

    If you have any further questions, please let us know.

    Kindest regards,
    Arnel C.

    in reply to: How to Only Show a Background Image on Homepage? #24686
    Arnel C
    Member

    Hello Jennifer,

     

    Thanks for the question about the background color of your about us page.  I was actually able to change it in the Pages section.  You would have to select each section then change the background on each.  You can also do this by choosing a blank page and and then setting the background to a solid color.

     

    I hope that helps to answer your question! If you require further assistance, please let us know!

    Regards,
    Arnel C.

    in reply to: How do I add a sidebar to my homepage? #24684
    Arnel C
    Member

    Hello Monica,

    If you’re trying to add a sidebar into the HiFidelity theme on the front page you will not be able to.  This because of the design for the theme.  It is made to be responsive and adding a sidebar to the theme would defeat this purpose.  You may want to search for a different theme that can support the sidebar that you wish to use.

    If you have any further questions, please let us know.

    Kindest regards,
    Arnel C.

    in reply to: Any themes that allow text to the right of logo? #24682
    Arnel C
    Member

    Hello Crom63,

     

    Currently, there is no way to change that formatting short of going into the CSS and making the change to the theme. I would suggest that you build it into your logo graphically and then add your hours and credit card logos in another part of your website so that it can be indexed by a search engine.

     

    I hope that helps to answer your question! If you require further assistance, please let us know!

    Regards,
    Arnel C.

    in reply to: Unable to add content to Widgets #24706
    Arnel C
    Member

    Hello Redshi10bg,

    We followed what you did but we are unable to duplicate the problem that you are facing.  Can you please specify the theme that you’re using? If I add a Widget, it appears in one of the columns that I have set in the process of adding the widget.  What type of widget are you adding?  Please provide us this information and we can look into it further for you.

     

     

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: Site looks different in different browsers #24715
    Arnel C
    Member

    Hello Alexprobb,

    Thanks for the question about your website looking different in Chrome and Firefox.  I compared the two browsers using your website and I couldn’t really see any differences.  The only difference that I could see was when you started shrinking the pages down.  However, beyond that everything appears to be the same.  Make sure that you have cleared your browser cache and then re-compare.

    If you have any further questions, please let us know.

    Kindest regards,
    Arnel C.

    in reply to: Business Directory plugins #24727
    Arnel C
    Member

    Hello Michelle,

    Thanks for the question about creating a Business Directory with a Map Locator using BoldGrid. BoldGrid is a plugin for WordPress, so if you’re using a different plugin, then you would not really be using BoldGrid for that function.  I did upload a plugin in order to see if it would work and it did for me.  I had to add it to my menu as a separate link, but it worked when I tried it.  I used the CM Business Directory plugin.   I also loaded the CM Maps locator for it too.  In order to use Google maps you would need to add your key.  Google changed their policy on using their maps in June.  Here’s one of the many explanations on the issue.  The business directory can definitely be created using simple links and images directly in BoldGrid, but you would need to have a separate page within your WordPress installation if you intend to use a plugin solution.

    I hope this helps to answer your question, please let us know if you require any further  assistance.

     

    Regards,

    Arnel C.

    in reply to: How do you wrap the text of a title in a button? #24180
    Arnel C
    Member

    Hello Wtraster,

    Thanks for providing the details for the link button you’re trying to create.  Note that you are using code normally used with Bootstrap.  BoldGrid does use bootstrap, so the code you’re using should be okay. By default the BTN class has white space set like this:

    white-space: nowrap;

    This will make it so that the button text won’t wrap. You will need to add code to make the button wrap. You will need to add the following code in the Advanced CSS editor in the Customize section of the Administrator Dashboard.  Here are the steps:

     

    1. Login to the Administrator Dashboard for your WordPress installation
    2. Click on CUSTOMIZE in the menu at left
    3. You should be in the live editor for the BoldGrid site a this point.  Click on Advanced at the bottom of the menu
    4. Click on Custom JS & CSS at the bottom of the next menu list
    5. Click on Custom Theme CSS – Open Editor button

    You will then enter the following code:

    #new-board-btn {
     white-space: normal;
     width: 100px;
    }

    Click on the X in the top right corner to close and save.  This information is thoroughly discussed in this post.  Hope that helps!  If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How do you wrap the text of a title in a button? #24182
    Arnel C
    Member

    Hello Wtraster,

    Thanks for the question about the link button.  Apologies, but we do need a little information about what you’re doing.  Can you give us the name of the inspiration/theme that you’re working in?  Please give us the title and location of where you’re trying to add the title.  Also, provide the text and we can try to see if what you’re asking is possible using the default BoldGrid application.

     

    Regards,

    Arnel C.

    in reply to: How Do I Add Sidebars on Pages? #24184
    Arnel C
    Member

    Hello Diananichols,

    Modifying the theme in Boldgrid is a little different in that it’s designed to be responsive for three different states (to simplify – small, medium, and large).  You will need to account for each size so that your changes shift with the change in screen size.  BoldGrid uses the BootStrap grid system. You can also use the advanced editor option to edit the website and associated files.  You are welcome to create a Child theme, though the changes made in the Advanced editors will not change with the each theme update.  And yes, themes are regularly updated.

     

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: Theme installations are failing in the middle #24069
    Arnel C
    Member

    Hello strahd1970,

     

    Thanks for letting us know that it’s running!  Just as an FYI, we also have a YouTube channel for BoldGrid that may provide some good information.

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How Do I Add Sidebars on Pages? #24186
    Arnel C
    Member

    Hello Diannichols,

    Thanks for the question about adding Sidebars.  Unfortunately, adding sidebars to the theme would require custom coding.  We do not have a direct solution for you short of customizing the theme by changing the code and design of the theme.  Sidebars are used in this theme only in the posts.  This is due to responsive design considerations for this theme.

    You can add Gridblocks that provide a column, but not a sidebar.  You may also consider creating custom grid blocks which may provide you the format that you seek. You can select other themes such as the Monument theme which does have a sidebar constructed with the theme.  Apologies that this does not directly provide you the answer you have requested, but hopefully the alternative options provides you a solution for your needs.

     

    Regards,

    Arnel C.

    in reply to: Theme installations are failing in the middle #24071
    Arnel C
    Member

    Hello Strahd1970,

     

    Apologies for the delay in answering your question.   Your post slipped through the system unanswered.  Before we look further into the issue, please make sure that you have installed an Inspiration first.  There does need to be a BoldGrid Inspiration loaded in the beginning.

    In order for us to look further into the issue, we need to know a few things.  Can you tell us what version of WordPress you’re using?  Also, do you have any themes or plugins already loaded?  Also, please let us know what URL you downloaded the plugin through.  We’re just double-checking the source of the installation file.

    Please provide us this information and we can look further into the issue.  At this time I am not able to duplicate the issue, so we just need to see what else could be causing the issue to occur.

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How Do I Center the Title Logo Image? #24201
    Arnel C
    Member

    Hello Bcarroll,

     

    Sorry for the problem with the centering of the logo.  This may often depend on the theme you’re using. For example, in the Resolve theme, the site logo places the logo in the left-hand bar of the page. Our tutorial for working with the built-in customizer for the site logo. If you want to place the logo in a different position, you can add a section and make sure it is at the top of your page, then insert an image making sure that it’s centered.  The problem will be with the background of the section depending again on the theme that you’re using.  If you want us to look at the issue specifically, please provide us a URL and credentials for us to login.

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How Do You Increase Space Between Blog Posts? #24206
    Arnel C
    Member

    Hello Zach,

     

    Sorry for the problem with the spacing in the posts.  I checked the spacing in a test site using the Resolve theme. It appeared okay in my tests.  Can you provide a screenshot or link to the site that you are using?  It can not be changed in the default functionality of the theme.  You can change the fonts being used in order to change the way the posts appear to the user.  If you continue to have the problem, please provide us a link to the site so that we can see the problem that you’re having.

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: Why Can’t I Change Fonts in My BoldGrid Site? #24204
    Arnel C
    Member

    Hello Mvpenvents,

     

    Our apologies for the problem with changing the fonts or size of the fonts in a sub-page that is in a dropbox under a primary heading.  We’re not sure what you mean by that location.  Typically, in a WordPress site, you are editing either a post or page.  Are you in a page and then editing a gridblock in that page?  Can you please provide a URL or screenshot that demonstrates the issue?

    Regarding the answers, we looked for your question from yesterday, and there is no question.  We do cover the questions on the site from 8:00 AM – 6:00 pm (EST).  If you’re asking after that time, then we will answer the next day.

    Please provide a little more information and we will happy to look into it and provide an answer.

     

    Kindest regards,

    Arnel C.

    in reply to: Is TemplateMonster Content Builder Compatible? #24212
    Arnel C
    Member

    Hello Meliais,

    BoldGrid SEO plugin is made to work with WordPress content.  As long as your content isn’t something requires a third party content in order to be seen, then it should work with the BoldGrid SEO plugin. This is different than working with a third-party Content Builder and seeing if it works with the BoldGrid plugin as they may use different ways to manipulate content that you use to build your WordPress site.

    If you have any further questions, please let us know.

    Kindest regards,
    Arnel C.

    in reply to: Is TemplateMonster Content Builder Compatible? #24214
    Arnel C
    Member

    Hello Meliais,

    Thanks for the question about the Content Builder from TemplateMonster being compatible to BoldGrid.  That plugin is something separate and built by Template Monster, so, the answer is, no, BoldGrid is not compatible with the Content Builder plugin.

    I hope this helps to answer your question, please let us know if you require any further  assistance.

     

    Regards,

    Arnel C.

    in reply to: Blank area when previewing inspiration #24737
    Arnel C
    Member

    Hello Isaa,

     

    Thanks for your reply with the requested information!  Did you already select an Inspiration for either staging or active?  If so, which Inspiration did you select?  Where are you trying preview?  Are you in a post or page?  Make sure that you have saved the post or page (at least as a draft).   Apologies for asking more question in response to your question.  We just need a little more detail about what you’re doing when you try to customize and then preview it.

     

    Kindest regards,

    Arnel C.

    in reply to: Blank area when previewing inspiration #24739
    Arnel C
    Member

    Hello Isaa,

    Sorry for the problem with the preview area being completely blank when customizing your theme selected from the Inspirations.  You classified this under “Working with Ninja Forms”, so we were a little confused as to which article or section of BoldGrid that you are referring to.  Please provide the article that you are using for guidance so that we may update it if that is required.  I did try to PREVIEW a theme selected in Inspirations and I am able to see the preview work.  Can you also please verify the versions of the installed BoldGrid-related plugins?  You can make sure you’re using the most updated version by going into the Plugins section and updating each plugin as needed.  Please see How to Update BoldGrid for more information.

     

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How Do I Edit the Call to Action Widget? #24741
    Arnel C
    Member

    Hello Phemelo,

     

    Sorry for the problem with the call to action not showing any text in visual editor.  I checked the functionality in the test installation I have here and it is working.  We would need more detail from you in order to determine what’s happening.  Can you please let us know what versions of the BoldGrid plugins you are using?  Also, are you not able to see the text in the Customizer on the left-hand column (which houses the menu for the Customizer), or are you not seeing the fonts on the actual theme page?  Please give us the exact steps you’re using so that we can attempt to duplicate the issue.  Also, if you are able to share the URL with us, we can take a look at what’s happening.  For more information on editing the Call to Action, please see:  How to Customize Header and Footer Widgets.

     

    Regards,

    Arnel C.

    in reply to: How do I edit separate views? #24242
    Arnel C
    Member

    Hello Vin,

     

    Thanks for providing the needed information.  It sounds like you do know how to use a traditional table.  You can still do that by simply going into the TEXT editor for your page/post.  You can then add a typical table through HTML.   If you require further details, please let us know.

    Regards,

    Arnel C.

    in reply to: How do I edit separate views? #24244
    Arnel C
    Member

    Hello rd@caribbeanwineclub.com,

     

    Sorry for the problem with the responsive page affecting your price.  Can you provide us with a little information on how you’re adding that content to your site?   Which theme are you using?  Are you using a table?  Can you provide a URL to the content so that we can look at it?

     

    Please provide us a little information and we would be happy to help!

     

    Regards,

    Arnel C.

    in reply to: How Can I Add a Background Video to Front Page? #24258
    Arnel C
    Member

    Hello M_Mullins77,

     

    Thanks for the question about best practices for adding a video and the file that should be edited.  There is a no best practice for adding a video as the themes are created to be responsive without a video file being taken into accout.  Adding the video may require editing the code that is part of the theme, we do not have any recommended code for the change,

    in reply to: How do I make the image captions visible? #24272
    Arnel C
    Member

    Hello,

     

    Sorry for the problem with the captions.  I went to a test site and added a post with a graphic and added a caption.  The caption works for me.  Can you please provide more information on the theme you’re using and versions for the BoldGrid plugins?  If you could also provide a URL or information to be able to look at your installation and see what’s happening, then we can determine why you’re having the problem.

    Apologies again for these issues.  Please provide a little more information on your problem and we can look further into it.

     

    Regards,

    Arnel

    in reply to: My Staging Site is Using Active Page Templates #24794
    Arnel C
    Member

    Hello Todd,

     

    Sorry for the problem with the page sets.  I checked myself on an installation with Inspirations loaded for Active and Staging.  The problem has been verified and the developers are aware of the issue. A ticket has been submitted to have it fixed as soon as possible.  As soon as we have a fix, there will be an update issued for the plugin.

     

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How to Change Call to Action Background Color? #24817
    Arnel C
    Member

    Hello JP,

     

    Sorry for the problem with the color in the Call to Action section.  Currently, there is no way to change that particular short of custom programming for the transition to  the smaller sizes.  The text color for the theme is specifically set for the default font color due to the responsive issues for the theme.  At this time, there is no way to make the change in the default functions of BoldGrid.

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How do I Move the Widget Below Navigation? #24827
    Arnel C
    Member

    Hello Allyou13bg,

     

    Thanks for the question about the phone number widget. The widgets are placed per the design of the theme. At this time, the widget cannot be moved from its location.  If you can provide us the exact theme that you’re using then we can look at it the issue in more depth.

    As an alternate solution, I looked at this issue using an inspiration called Pavilion.  This theme shows the phone number widget on the right and a social media menu on the left.  The social media is also under the main menu for the website. This solution removes the social media menu.

    1. Edit the Phone widget and remove the phone number.  You can edit the widget directly and then remove the number there.
    2. Next, go to Menus, then edit the Social Media menu and remove each menu item until none are left. If you want to leave Social Media menu in place, you can add a menu item, but it will stretch into the middle of your page
    3. Once all of the items are gone, you can add a menu item and add a custom link.
    4. You can then use a click to call link here in order to allow for mobile devices to click on the link and directly dial it.  An example URL to use would look like this:  tel:+1800229933
    5. Click on save and publish in order to update the menu

    This will place a phone number in place of the social media menu at left (in the Pavilion theme) and remove the number from its appearance at right.

    I hope this helps to provide you an answer.  If you require further assistance, please let us know.

    Regards,

    Arnel C.

    in reply to: My Contact Form Isn’t Working #24840
    Arnel C
    Member

    Hello Rightw17bg,

     

    Sorry for the problem with the Ninja Form not sending any data to you.  In order for us to fully review your problem, can you please provide us the URL that you’re using for your form?  Remember that you can also see any results for the form in the Submissions section when editing the form.

    I am also testing the form on a test site to see if I can reproduce the issue.  However, if you can please provide more information about the problem then we can look into the issue.

     

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel C.

    in reply to: How Does the Grid System Work? #24862
    Arnel C
    Member

    I didn’t see a way to add comments, so I’m posting my comment here.

    I’m having a hard time visualizing how the grid system works. I know you said that it wasn’t designed to build pages from scratch, but when I’m editing existing gridblocks it gives me “Add new column” and “Add blank row” options within the editor.

    How do columns work together with rows? Is this like a grid system built off of 4 columns or 10 columns? Am I fixed to the number of columns?

    in reply to: How Does the Grid System Work? #24863
    Arnel C
    Member

    Hello,

    Thanks for the question about the grid system in BoldGrid.  To put it simply, a BoldGrid site is based on a pre-defined template that you can manipulate to personalize it for your use.  The layout of the website is based on pre-defined GridBlocks.  GridBlocks are simply a pre-defined area (in the shape of a block) that makes up the composition of the pages of your BoldGrid website. The position of the blocks may differ based on the Inspiration in use.  You can edit or manipulate the ones that are in an Inspiration page. The positions of the GridBlocks are changed by dragging them.  You can also select to insert a GridBlock into a page.  When you are editing you have a GridBlock library where you can choose the available GridBlocks.

    The overall system makes it easy to quickly manipulate and modify a website based on existing Inspirations.  The grid system wasn’t made to build a website from scratch.  You are normally working from an existing template that you modify to fit your needs.

    I hope this helps to answer your question!

     

    If you have any further questions or comments, please let us know.

     

    Regards,

    Arnel

Viewing 33 posts - 361 through 393 (of 393 total)