Arnel C

(note: I’ve re-published this as an ANSWER so that the HTML formatting applies. I had earlier added it as a comment and it was difficult to read.)

Sorry for the continuing issue with the HiFidel theme. Can you tell us what versions you’re using for both the theme and WordPress? Here are my screenshots – I am using the latest versions of both.

Screenshot shows I’m using the Hifidel theme:

Screenshot shows the Classic editor option:

Video shows how I’m getting to the Gallery screen:

When I click on the first image of the slider, I am seeing an edit option. You can see me clicking on it in the video above. The Gutenberg editor is a new WordPress editor that is currently a plugin for WordPress. It will eventually be integrated into the WordPress interface. I currently have it loaded on my test site. You may not have it loaded, but you should still be able to see the BoldGrid edit options.

Please confirm your steps and let us know what versions you are using. You can find the theme version under Customize > Change Themes > Theme Details. My version of Hifidel is 1.24.1 and my WordPress version is 4.9.6. Also, if you could double-check the Inspirations plugin version (under Plugins). It should be 1.5.8 for the latest version. Hope that help! Please provide us a little more info and we can look into it further.

Hello,

Sorry for the problem with getting the Inspirations listed due to the categories error.  I checked it recently, and the problem should be okay.  There may have been an issue with the server, but I checked it on a test installation and the categories are loading at this point.  If the problem recurs, please provide us the domain for your account and we can look into it further.

Hello Patricia,

Thanks for your question about adding a fixed header and setting up a gallery.  You can add CSS (if you are familiar with it) to make any of the headers “sticky” so that it stays on top.  It would be easier to simply use a plugin such as this one.  You can also create a gallery and link it to a post that gives a bigger version of the picture.  When you lick on Add media, you will see an option to add a gallery there.  In order to create the linked posts, you will need to first create those posts with the image, and then obtain the URL from the finished post.  You will need to have 2 images – one for the post and one for the gallery.  The image for the gallery can be edited in WordPress.  At the bottom of the edit screen for the image, you will be able to put the link to your detailed page on the image.  This way, when people click on the image, it will jump to the detailed post.  Make sure that you also create a link to go BACK to the gallery.  You can do this by adding the URL of the published gallery to text within the post that contains your gallery.

I hope that helps to answer your question! If you require further assistance please let us know!

Hello again,

Sorry for the problem with the login to your WordPress site.  If you are unable to access the site and you are unable to reset it yourself using the WordPress Codex article, then please contact your host’s technical support team for help in accessing your WordPress site.  They can help you with getting it reset.

Sorry for the problem with the comments.  I talked with our BoldGrid support team and they said to try it once more.  It should be working now.

Hello,

Thanks for your question about removing the gray patterned bark from your site.  It will require a change in the CSS.  You need to login as the administrator, click on Customize, then click on Advanced and finally Custom JS & CSS.  Add the following code:

.background-pattern{display:hidden

}

You may need to add !important;  after the code in order to override current definitions.  The code would look like this:

.background-pattern {display:hidden !important;

}

I found it using the Chrome Inspect option. Identifying the element and then finding the related CSS code. If you have any further questions or comments, please let us know.

Hello,

Thanks for the question about publishing your changes.  If you published them already and you are still seeing the previous information, then it’s most likely a caching issue.  Make sure to first clear your browser cache, and if that doesn’t help, clear any caching that might running in WordPress.

Thanks for the question about removing the hamburger menu button.  There’s no “mobile version” as this is a responsively designed site.  The best way to handle this is to simply go into your Customization section (Administrator >Customization >Menus >Primary).   Uncheck the Primary Menu from the Menu Locations section (as per the screenshot below)

Then when look at the site on a mobile device, you should see no hamburger button.  Note that when you make change, it may still appear on your desktop, but when I tested it on the mobile device, there was nothing there.

I hope that helps! If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello,

Sorry for the problem with the Wedding Band theme not appearing to be compatible to the BoldGrid theme/plugins.  Try de-activating the BoldGrid Post and Page builder and then try using the theme with its plugins.  While we try to make sure that the BoldGrid plugins work with everything, there may always be an exception due to some unseen conflict or functionality.

Sorry for the problem with the spacing a the bottom of your home page.  Here’s what the default HIfidel theme looks like when I load it:

Please provide us your URL and we can investigate the issue in more depth.  The URL you provided does not work.

Thanks for your question about “Cloud-based Trial sites.”  BoldGrid Central allows you to create accounts where you can install WordPress with the BoldGrid plugin for a trial basis.  The configuration for the server uses a Cloud-based server – hence the term “Cloud Based Trial Sites.”  The general description of a Cloud server is:

Thanks for your question in regards to adding a new post. Please understand that there are different ways that the blog page could be functioning within your WordPress site.  If you have loaded an Inspiration from BoldGrid and you  selected to have the BLOG  activated, then it’s simply a matter of adding a blog post and then making sure that it is using the category of BLOG.  If you go to Inspirations and load one up with the blog activated, you can see the example entries in the Blog posts section of the Administrator.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Sorry for the problem with the website not appearing using the Premium Connect Key.  Please provide more information about your URL and then we can look to see what may be causing the issue.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Sorry for the problems with connecting with BoldGrid connect.  Make sure that you have latest version of the plugins.  The problem should only be temporary as the servers may not have been accessible if they were in maintenance.  If the problem recurs, please let us know and provide your domain name so that we can investigate the issue in more depth.

Thanks for your questions about adding video to your BoldGrid Site.

First, please remember that BoldGrid is a plugin for WordPress.  Many of your video limitations will depend on your host and the type of subscription that you have selected.  For example, a shared server subscription would not be suitable to host a large video  as opposed to using a dedicated server subscription.

1. Is there SIZE (In MB/GB) limitation of uploaded video file?  Depends on the server and subscription you’re using to host the site.
2. Is there SIZE (in minutes) limitations of uploaded video file?  Depends on the server and subscription you’re using to host the site.  Larger videos are not recommended for hosting on a server.  For one, you’re typically limited to a single distribution point, which means that only people close to the server would have optimal viewing of the file.  You should consider using a CDN (Content Delivery Network) if you’re going to be using large static files.
3. Which format is better (faster to open, more stable for the customers/visitors of the web-page) to upload – avi, mp4, flv….some other?  I typically see MP4 files.  However, you need to also determine with you’re using streaming video files or not.  MP4 files can be optimized for streaming.  It again depends upon the delivery mechanism.
4. I want to upload video file which i edited in Adobe Premiere Pro, how can I do that? Video is handled in WordPress like any media file – through the Media library.  You can upload a video file there. 
5.  I saw all your designs and patterns – they are very very similar so I am confused which one to choose when it comes to uploading videos? Would be there any difference between “Diced” and “Florentine” for example? Between “Florentine” in “Music” and “Florentine” in “Real Estate”?  The main difference would be the graphics used, but often the formatting remains the same.  Florentine in Music and Florentine in Real Estate is mainly a difference in the media and colors used.

Just as a quick tip, check out this article about hosting videos (mainly about not hosting it yourself).  Hosting videos can be a complex thing depending on what you’re doing.  Make sure to review everything that’s involved in order to make the right decision.

Best regards,

Arnel C.

Thanks for your question about changing the Bog Entry title font size. You should use a browser inspect option and then find the actual identity of the title you’re trying to change.  For example:

When you have identified, you can go into the Customize section, then go to Advanced and add Custom CSS to modify the title.  For example, you could add this could in the CSS section:

.site-title a {font-size: 20px;}

That should change the site title as identified in the screenshot above.

I hope that helps to answer your question! If you require further assistance please let us know!

Regards,
Arnel C.

Hi Ali,

Thanks for the question about locking the header so that it remains at the top of the screen when you scroll.  It’s actually a very simple CSS change that you can add in the customizer.

1. Log in to the Administrator Dashboard
2. Click on Customize
3. Click on Advanced
4. Click on Custom JS & CSS
5. Add the following code to the CSS section under the existing code:

.site-header {
position: fixed;
top: 0;
width: 100%;
z-index: 2000;
}

6. Make sure to click on PUBLISH (or Update) in order to save your changes.

This will make the header fixed.  At least, when I loaded the Cobalt theme and put in this code, it worked!

If you have any further questions, please let us know.

Hi Savannah,

Thanks for your question about changing the color of ONE menu item.  This can be done, but it is beyond the default functionality of BoldGrid. You can use Chrome’s Inspect option to identify the CSS element that needs to be changed.  Check out this article on the code that’s involved when making the change. You may need to simply add “!important;” to the end of your change in order to make it apply.  This will allow the change to override any other assigned definition.

Thanks for the question about removing a background section from a BoldGrid theme.  If the option is not available through the BoldGrid interface, then it would more than likely require the intervention of custom CSS coding.  You can use the Inspect option in Chrome in order to  determine what’s required for the background to be removed. We would need more specific information about the issue in order to assist you with the problem.  Please provide a URL, the version of BoldGrid and steps that we can use to duplicate the issue.

Thanks for the question about tightening up the open space in the template header area.  When I inspect the site with the Chrome Inspect tool I see an invisible area called “div.site-branding” which appears to be an invisible H3 tag.  I removed it using the non-destructive editing option and the space tightens up.  Here’s the area I’m talking about:

You can use the information provided by the Inspect option in Chrome (or other browser) to find the CSS option and remove it.   Make sure to make a backup before you make any changes.  Here’s what it looks like:

If you want keep that header you’ll need to move it elsewhere on the page. I hope that helps to answer your question! If you require further assistance please let us know!