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  • in reply to: How do I add a contact form to my Crio WordPress theme? #128691
    Brandon C
    Keymaster

    Hi Sheila,

    For adding a contact form to your Crio WordPress theme, weForms is our recommended WordPress contact form plugin. We’ve transitioned to recommending and integrating weForms as the go-to solution for contact forms on BoldGrid websites, given its ease of use and compatibility with our themes, including Crio. Here’s how you can add a contact form using weForms:

    1. Install weForms:
      • Navigate to Plugins -> Add New in your WordPress Dashboard.
      • Search for weForms, install, and activate the plugin.
    2. Create a Contact Form:
      • Go to weForms -> All Forms in your dashboard.
      • Click on Add Form and choose a template or create a form from scratch.
      • Customize your form fields as needed and click Save Form.
    3. Add the Form to a Page:
      • After saving your form, you will be provided with a shortcode.
      • Edit the page where you want to add the contact form or create a new one.
      • Insert the shortcode into the page content where you want the form to appear.
      • Publish or update the page.

    Why weForms over Ninja Forms for Crio: Although Ninja Forms is a powerful plugin, as of January 2019, the BoldGrid version of Ninja Forms is no longer actively maintained. weForms, on the other hand, is recommended for its current stability, ease of use, and seamless integration with Crio .

    This approach ensures your site utilizes the most up-to-date and supported plugins, providing a better experience for both you and your site visitors. If you have any further questions or need more detailed instructions, feel free to ask!

    Brandon C
    Keymaster

    Hi Tim,

    Happy to hear you were able to resolve the functionality issue with your main menu.  In order to enable the hamburger menu it’s just a matter of identifying the menu used in your page header and navigating to the WordPress Crio Customizer <strong>Appearance < Customize < Design < Menus</strong>.

    Here you’ll find a list of Menus, for example yours may be Main Menu.  So from there you would navigate to Main Menu < Hamburger Style and enable the hamburger option. This should allow your menu to display the hamburger option on mobile.

    I hope this helps!

    in reply to: Experiencing issues with a Cloud WordPress Installation #128130
    Brandon C
    Keymaster

    Thanks Dennis,

    I understand that you’ve already removed the Cloud WordPress instance and that’s totally fine.  If you run into the problem again:

    Check.htaccess Syntax: The first step is to ensure that the changes made to the .htaccess file are correctly formatted and do not contain syntax errors. Incorrect syntax can lead to server configuration issues, resulting in the error message you’re seeing. If you remember the changes you made, you might want to revert them temporarily to see if that resolves the issue.

    PHP Configuration: If you were trying to increase the upload limit, it might be more effective to adjust PHP configuration settings such as upload_max_filesize and post_max_size in the php.ini file instead of .htaccess, depending on your hosting environment. Some hosts allow these changes through the control panel.

    Backup and Recovery: If you have a recent backup of your site (ideally before the changes were made), you could consider restoring it. If not please try using BoldGrid’s Total Upkeep plugin can help manage backups and restorations. You can use Total Upkeep to create an archive of the website so in the case this issue arises again you’ll have a backup to restore to it’s current configuration.

    It may accept a .user.ini file for PHP settings. you can refer to these docs to learn more about setting up the .user.ini file.
    https://docs.cpanel.net/knowledge-base/web-services/how-to-customize-php-directives/
    https://www.php.net/manual/en/configuration.file.per-user.php

    I really hope this helps.  Please let us know if you have any questions.

     

    in reply to: Experiencing issues with a Cloud WordPress Installation #128081
    Brandon C
    Keymaster

    Hi Dennis,

    Thank you for reaching out.  I’m sorry to hear you’re having trouble with your Cloud WordPress installation.  Have you tried restoring the original settings of the .htaccess file to see if it restores the Cloud instance? You can also try opening the URL in a different browser type of Incognito window to see if its an issue with browser caching.

    If you can link us to your Cloud WordPress URL so we can pull it up and inspect it using our browser tools? We’ll be able to determine if it’s caching or some other issue.

    Thank you

    in reply to: Testing Total Upkeep deprecated warning with BoldGrid #127804
    Brandon C
    Keymaster

    Hi Nicole!

    Thanks for coming over to the forum for us!  We did manage to set this up and test Total Upkeep with WordPress 6.4.3 and PHP 8.2 and did not find any issues or warnings.  You can try completely removing Total Upkeep and then reinstalling it on your WordPress site to see if it clears up your warnings.

    You also want to attempt to run a backup to make sure the backup process is functioning properly. If the backup does fail you should be able to get some information from viewing the backup logs in your Total Upkeep keep dashboard. Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and use PasteBin to create a link and paste it here, we’ll be able to get some more information about what went wrong.

    Note that even your initial message was only a warning and not an actual error so please let us know right away if you have trouble with backups.

    Thanks Nicole, I really hope this helps!

    Brandon C
    Keymaster

    Hi Jonathan,

    I just wanted to let you know that the update has gone out to patch the WooCommerce templates warning you were receiving.  If you haven’t done so already you can go ahead and update Crio and the warning should go away.  WooCommerce updates their templates like this every so often so you if you ever happen to come across this error again just let us know and we’ll address it right away.

    Thank you Jonathan, please let us know if you have any additional questions or concerns for us we’re always here to help!

    Brandon C
    Keymaster

    Hi Bianca, thanks for reaching out and also thank you for using Crio Pro WordPress theme!  We’ve inspected your site but I don’t see the big pencil you mentioned after any of the galleries I’ve seen.  Can you direct us to a page where this issue is present so that we can take a look?

    We’re looking forward to assisting you further with this!

    Brandon C
    Keymaster

    Hey Mike,

    Thanks for reaching out with your BoldGrid Post and Page Builder questions!  I’m not sure if you can add an iframe directly to a button in your page editor but you should be able to add it directly to the page itself.  If you’re inside of your Post and Page Builder editor.  Just above the design area you’ll see a “Visual” and “Text” tab to the right.

    If you click the text tab it will allow you to add HTML directly to the page.  You can add your iframe to the text area in any place you would like it to display.  You can also switch back to the “Visual Editor” at this point, to move the iframe around on the page.  Publish or Update your changes and check the live site to make sure the iframe displays properly.

    I hope this helps Mike.  Let us know if you have any other questions for us!

    Brandon C
    Keymaster

    Hi Debra,

    Thanks for reaching out with your BoldGrid Post and Page Builder questions.  My apologies it looks like this reply was still saved as a draft and never published.  You should be able to change the font of specific text and titles by highlighting the text you would like to change and create a new element in your text.

    create a span with post and page builder

    So after highlighting the text click the double sided arrow icon to create a span.  At this point you can change the properties of this text without effecting any global settings.

    I hope this helps please let us know if you have any other questions!

     

     

    Brandon C
    Keymaster

    Hey Steve!

    You’re very welcome and that’s awesome to hear!  Don’t hesitate to reach back out if you ever have any other questions for us!

    Brandon C
    Keymaster

    Hi Steven,

    Thank you for reaching out and thank you for using Crio WordPress Theme via our premium partner DreamHost!

    Crio premium gives you the ability to create and use different custom headers and it seems you might be using different header template on your homepage than the other pages.  You can verify this from your WordPress/Crio Customizer  Appearance < Customize < Design < Header < Site Header < Layout Header templates

    navigate to crio header templates

    Navigate to this section and make sure your all your header are set to display the same template.  We also have a guide that you can review on setting up custom headers in Crio.

    I really hope this helps Steven.  Let us know if there’s anything else that we can answer for you!

     

    in reply to: Having trouble with Total Upkeep Restoration #126343
    Brandon C
    Keymaster

    Hi TW,

    Yes, this is actually very similar to what I was thinking.  Your database restoration should be good to go since it had the original backup you were looking for on it.  That could have been the lone backup that you saw in your dashboard after the initial restoration as well. But, if you’re satisfied with that version of the site I wouldn’t try restoring another backup. Just take a new backup of the site as is, for safe keeping and I think you’ll be good!

    Let us know if you run into anything weird and we’ll definitely be right here to help!

    Brandon C
    Keymaster

    Hey Don,

    That makes sense, DreamHost is one of our premium hosting so that makes the process even easier.  You can access your BoldGrid Central account by using the same credentials you would use to log in to your DreamHost web hosting account, just follow this link to the login page.

    Thanks Don, we’re looking forward to inspecting this further with you.  If it does prove to be a bug we’ll create a bug ticket to hopefully have it patched in an upcoming Crio update.

     

    Brandon C
    Keymaster

    Hey Don,

    Sorry, we had a response for you but I may not have submitted correctly, Thanks for restoring the site, we checked it out and I see exactly what you mean and that is odd.  You can reach premium support by following this link.  Basically you want to log into your BoldGrid Central account.  Click the help icon in the upper right hand corner and scroll down to Premium Support.

    Thanks a lot we’re looking forward to assisting you further!

    in reply to: Getting a 500 error on Total Upkeep Activation #126138
    Brandon C
    Keymaster

    Hi Mirena,

    Thanks for reaching out although I’m sorry to hear you’re having trouble with your Total Upkeep installation.

    To begin troubleshooting I have some questions for you:

    1.) Is this your first time installing Total Upkeep on your WordPress website or did this issue occur after your initial site backup?

    2.) Are you attempting to install Total Upkeep Premium or the standard free version?

    3.) Does your error appear on plugin installation or is it when you attempt to activate the Total Upkeep from the WordPress Plugin dashboard?

    4.) Does your error message provide any additional information? If so can you copy/paste it into the thread here so that we can inspect it?

    We look forward to assisting you further with this!

    in reply to: Having trouble with Total Upkeep Restoration #125809
    Brandon C
    Keymaster

    Thank you TW,

    I went ahead and removed the backup log so we’re not revealing any personal information. Anytime you actually restore a Total Upkeep backup in WordPress Total Upkeep will create a new restore log.  The fact that you don’t have a restoration log leads us to think that the backup you restored was not a Total Upkeep archive file but instead a server initiated backup created by SiteGround.  That would explain why you don’t have a restoration file from Total Upkeep.

    The Total Upkeep restoration process would have taken the backup file you sent in the thread and attempted to restore that.  There is a chance that restoring that specific backup file will restore the site as you remember.  If you’d like to try restoring that file I would first recommend taking a backup of your website as it is currently with Total Upkeep. Then restore the older backup file using the Total Upkeep restoration process.

    You mentioned that:

    This is the only log that I see listed on the front or back end of the site (backup log)

    You also mentioned that the SiteGround team restored the backup and that furthers my suspicion that your hosting company initiated your initial restoration using their own software as opposed to restoring the Total Upkeep backup. The good news is there is a backup that can potentially have the site elements that you were expecting.  Please try restoring the Total Upkeep backup and let us know how that works out for you.

    I really hope this helps.

    Brandon C
    Keymaster

    Hi Don,

    Thank you for your reply, we were unable to replicate this exact behavior in our testing environment but we can still help.

    I have a theory on the anchor tag scrolling issue.  If you’re using something like the responsive utilities in the Post and Page Builder editor for your anchor tags but only have them #ID’d in one screen size so it doesn’t work in others.  We inspected the site on our end and it could just be that the anchor tags need to be reconfigured for each screen size.

    Another thing that I noticed, the “Podcast & Broadcast” link is /main/#podcast and that works but all the others are ex: /#music, /#team, etc do not.  You have a BoldGrid premium license key and if you would like we can get you over to premium support where we could log in to the site using a temporary access plugin and address the issue directly.

    Please let us know if that works for you.

    in reply to: Footer Not Appearing in Crio WordPress theme #125803
    Brandon C
    Keymaster

    Hi Melissa,

    It’s odd your footer still isn’t showing up after saving your changes and clearing cache.  I see you host with our premium partner DreamHost which means you have access to BoldGrid Premium support.

    If it’s okay with you we’d like to get you over to premium support so that we can log in to your site and address the issue directly.  You can access premium support directly from your BoldGrid central account. To log into BoldGrid Central you would simply use the same credentials you use to log into your Dreamhost web hosting account.

    After logging in you can follow this link and scroll down to premium support or click the help icon in the top right corner.

    Thank you, we look forward to assisting you further with this!

    in reply to: Unable to save Pages in Crio WordPress Theme Menu #125705
    Brandon C
    Keymaster

    Hi Julia,

    Thanks for reaching out with your Crio WordPress theme questions!

    Based on the content provided, it seems like the issue you are facing with BoldGrid Crio is related to the menu locations and how they are assigned. When you create a new menu in the Customizer and try to edit the selected pages, the entry reverts to ‘none’ when you try to save it. This could be happening because the menu location where you are trying to save the menu is not properly assigned or there might be conflicts with existing menus in that location.

    To troubleshoot this issue, you can follow these steps:

    1. Check the Menu Locations in the Header and Footer to ensure that the menu you are trying to save has a valid location assigned to it.
    2. If the menu location is not available, you may need to add a new Menu Location to the Header or Footer layout first.
    3. Ensure that the menu items you are trying to save are correctly linked to the pages you want them to point to.
    4. If you are still facing issues, you can use the Customizer to view and manage all the Menu Locations and their assigned menus. Make sure the correct menu is selected for the desired location.

    By following these steps and ensuring that the menu locations are correctly set up and assigned, you should be able to save the selected pages in your custom menu without it reverting to ‘none’.

    For more details, please visit:
    https://www.boldgrid.com/support/boldgrid-crio-supertheme-product-guide/working-with-menus-in-boldgrid-crio/

    Brandon C
    Keymaster

    Thanks Don,

    It sounds like you’re encountering a browser-specific issue. Here are a few things you can try to address this since offsetting the anchor links was unsuccessful:

    1. Check for conflicting CSS: Sometimes, CSS styles can interfere with the smooth scrolling behavior. Try temporarily disabling any custom CSS related to scrolling or anchors to see if it resolves the issue.
    2. Update browser and plugins: Make sure your Chrome and Safari browsers are up to date, as well as any related plugins or extensions.
    3. Use browser developer tools: Use the developer tools in Chrome and Safari to inspect the behavior of the anchor links. Look for any errors or warnings in the console that might give you a clue as to what’s going wrong.
    4. Test on different devices: Try testing the anchor links on different devices to see if the issue is consistent across all of them.
    5. Check for JavaScript errors: Look for any JavaScript errors that might be occurring on the page, as these can sometimes interfere with the smooth scrolling behavior.

    We’ll also set this up in our own dev environment and see what we can find.  Please let us know if anything stands out when inspecting your site for errors.

    Thanks Don!

    Brandon C
    Keymaster

    Hi Don,

    Thanks for reaching out with your Crio WordPress theme questions. I’m not exactly sure why your links are behaving this way but one thing you can try is placing your CSS/ID identifier a level above the element.

    For example if you’re directly linking to an image or string of text try moving your CSS/ID selector to the column or row that holds that element. This small adjustment might help the identifier hit its mark when jumping to the item

    I hope this helps! Please let us know if you require further assistance with this.

    in reply to: Crio WordPress Theme Templates out of date for woocommerce #125260
    Brandon C
    Keymaster

    Awesome Jonathon,

    Well thank you so much for bringing this to our attention and you can expect an update soon!  We’re always here to answer your BoldGrid questions!

    in reply to: Crio WordPress Theme Templates out of date for woocommerce #125245
    Brandon C
    Keymaster

    Hi Jonathan!

    Thanks for reaching out and thank you for using Crio WordPress theme!  We’ve tested and can confirm that these are new template updates from WooCommerce.  We have created a bug ticket to have the templates updated and you should see it in an upcoming Crio patch release.

    You shouldn’t experience any loss in performance or functionality in the meantime but if you notice anything weird please let us know an we’ll provide you with a temporary workaround to use until the templates are updated.

    Thanks Jonathan, you can check back with us here at anytime for updates and please let us know if you have any other questions for us!

    in reply to: Is there a spoiler/hidden button in Post and Page Builder #125172
    Brandon C
    Keymaster

    Thanks Fabio,

    I understand what you need here.  Sorry, this is not something post and page builder offers right out of the box.  If you don’t want to go the plugin route you may have to set up custom code for this functionality on your own or working with a developer.

    I’ve created a feature request on your behalf and if it makes sense to our developers the feature will build it and have the feature implemented into Post and Page Builder in a future update.

    I hope this helps Fabio, let us know if we can answer anything else for you!

    in reply to: Footer Not Appearing in Crio WordPress theme #125170
    Brandon C
    Keymaster

    Hi Melissa,

    Thanks so much for reaching out with our Crio WordPress theme questions!  I think the first thing we want to do is make sure that you’re saving updates to your footer template.  Second try clearing all cache associated with your website.  That includes browser cache and any server side caching agents you might be running.

    I’m also noticing a 404 error on all of your site pages.  This type of error could also prevent your footer template from displaying properly.  To correct this try refreshing permalinks from your WordPress dashboard.  To refresh permalinks:

    • Login to your website’s administrator Dashboard.
    • Navigate to Settings > Permalinks.
    • Click Save Changes.

    You don’t need to make any changes to the permalinks page, simply save to rebuild permalinks in your database.

    I hope this helps Melissa, please let us know if you have any other questions for us!

     

     

    in reply to: Is there a spoiler/hidden button in Post and Page Builder #125132
    Brandon C
    Keymaster

    Hi Fabio,

    Thanks for reaching with your BoldGrid Post and Page Builder questions.  I’m sorry, I don’t know if I’m exactly sure what you’re referring to so you may have to add some context.  We offer responsive utilities as a part and Post and Page Builder.

    Post and Page Builders responsive utilities allow you to control how elements appear on various device sizes.

    I hope this is what you’re looking for but if you can explain in detail I’m sure we can put together a feature request on your behalf for our developers to review.

    Thanks a lot and please let us know if we can assist you further with this.

     

    in reply to: How do I turn off post comments in WordPress and Crio theme? #125130
    Brandon C
    Keymaster

    Hey Dan,

    Thanks for reaching out with your Crio WordPress theme questions.  Even if you’ve disabled comments globally from the WordPress settings you might still need to disable them for existing posts and pages.

    For Existing Posts or Pages

    • If comments are still appearing on existing posts or pages, you will need to disable comments for each post or page individually.
    • Go to WordPress Dashboard > Posts (or Pages if you want to disable comments on pages).
    • Hover over the post or page title and click Quick Edit.
    • Uncheck “Allow Comments”.
    • Click Update to save changes.

    Disabling Comments via WordPress Settings

    1. Navigate to WordPress Dashboard > Settings > Discussion.
    2. Uncheck the option “Allow people to post comments on new articles”. This applies to new posts that you publish.

    I hope this helps!  Please do let us know if there’s anything else that we can answer for you/

    in reply to: Bold Text Not Showing on Crio theme front-end #125019
    Brandon C
    Keymaster

    Hi Barb,

    Thanks for reaching out with your Crio WordPress theme questions.  We’re happy to help with your Crio fonts and text decoration concerns.  It’s important to remember that website elements are often cached for site performance so when working in the page editor it’s sometimes necessary to clear all cache associated with your website with after making changes.  This includes browser cache and any server side caching agents you might be running.

    We inspected your site and it looks like you’ve managed to resolve this issue on your own.  From what I can tell the bold text is displaying properly from my end.  I hope this is the case for you as well!

    Thank you, and please let us know if you need further assistance with this.

    • This reply was modified 1 month, 1 week ago by Brandon C.
    Brandon C
    Keymaster

    Hey Fred, thanks for continuing to work with us.

    If you’re trying to move a zip from one environment to another, you can try getting a download link. Please refer to this Total Upkeep migrations guide to learn more about creating a download link.

    It looks like you have has ssh access, with SSH you can use wget on the download link to download the zip file from the command line.

    in reply to: I can not access my WordPress Website #124606
    Brandon C
    Keymaster

    Hi Michael,

    I’m sorry to hear you’re having trouble accessing your WordPress website. While BoldGrid provides your theme and a suite of premium plugins for website. The site itself is actually hosted by InMotion Hosting. We have no access to any server level tools or settings so it would be best to contact InMotion Hosting for further assistance on the matter.

    I hope this helps!

    Brandon C
    Keymaster

    Thanks Fred,

    I think next we need to determine if you’re able to restore the previous backup zip file manually.

    You simply need to:

    1. Connect to your hosting account via FTP, or by using a file manager in your hosting control panel.
    2. Upload your backup file to your backups directory, typically in Home -> boldgrid_backup.
    3. Log into your WordPress Dashboard, and navigate to Total Upkeep -> Upload Backup.
    4. Navigate to Total Upkeep -> Backup Archives.
    5. You will now see your backup file listed in your Web Server backups.
    6. Click View Details -> Restore.

    Whether or not that works will help us troubleshoot further.  Thanks Fred, we’re looking forward to assisting you further with this!

    in reply to: Issue installing themes on CloudWP #124453
    Brandon C
    Keymaster

    Hi Isak,

    Thanks for reaching out with your BoldGrid CloudWP questions. Its really odd that your new cloud instances and snaps are not installing correctly. Have your installations always behaved this way or is this issue something that just started happening?

    The first thing you probably should do is try accessing BoldGrid Central in an incognito browser and spinning up a new installation to see if issue resolves itself. If so, might just be a temporary browser based issue.

    It would be a great help if you could send us a screenshot of what you’re experiencing. We have a guide that explains how to send screenshots in our support forum.

    We look forward to hearing from you!

    in reply to: How do I change my Primary WordPress email address #124383
    Brandon C
    Keymaster

    I definitely understand. This is actually a pretty common occurrence as well. WordPress uses a specific mailer right out of the box that normally gets flagged in your email inbox. So try checking your Spam folder for the email, you’ll likely see it there.

    If you don’t see the email you may want to reach out to your web hosting provider and work with them to access your website at the server level where you can also change your primary WordPress email. Your web host should be have knowledge on how to perform this task.

    Thanks Alex-Ann, I hope you find this information useful.

    in reply to: How do I change my Primary WordPress email address #124375
    Brandon C
    Keymaster

    Hi Alex-Ann,

    Thank you for reaching out and thank you for using Post and Page Builder from BoldGrid. Although we have no control over your email capabilities you should be able to switch your current primary email address by navigating to the Settings > General section of your WordPress dashboard and change the email address from the Administration Email Address input field. You’ll be prompted to confirm the new email address at that account.

    I hope this helps! Let us know if you run into in trouble!

    in reply to: How do I move My Demo site to My Permanent Website? #124336
    Brandon C
    Keymaster

    Thanks for reaching back out Matt,

    It might be difficult to revert back to the original site if you did not first take a backup of the website for safe keeping before making any changes. Total Upkeep normally prompts users to backup their website on installation so it’s possible if you don’t remember manually taking a backup that one still exist.

    Check your available backups from your WordPress dashboard Total Upkeep > Backup Archives. It will likely be two backups present, if this is the case so look older version of your website to restore. Click View Details and scroll down and you should see a restore button.

    Hopefully there is a backup available of the original site that you can restore directly from Total Upkeep but if not reach back out to us and we’ll see if we can help you come up with another solution.

    Thanks Matt, I hope this helps!

    Brandon C
    Keymaster

    Thanks Tim,

    I’m happy that will work for you! Changing column sizes in Crio and BoldGrid Post and Page Builder ultimately depend on which site element you’re working with.

    Set Responsive Font Size

    One global approach is working with responsive typography in Crio to set font sizes according to screen size.

    Custom Page Headers/footers

    Using Custom Page Headers/footers and footers is a lot like using the drag and drop editor in the BoldGrid Post and Page Builder.

    You can adjust the padding or margin of a column by opening the section in the editor, hover over the block that contains the columns you want to adjust and select the hamburger toggle from the blue column selector, then choose Advanced Control.

    adjust column

    Here you’ll see controls for the padding and margin of your columns which will allow you to adjust the width.

    Remove Auto-Hyphens for Headings

    Crio is set to break up longer words in your headings and add hyphens to them as the available screen real estate shrinks by default. This can cause your text heading to drop-down as well. You will need to use some custom CSS to change how auto-hyphens function for your headings.

    The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:

    .palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
        word-wrap: normal;
        hyphens: manual;
        -webkit-hyphens: manual;
    }

    You just need to add this to the CSS/JS editor section of your WordPress Customizer under the CSS section.

    WordPress Customizer

    You can also control basic Crio header and footer layouts directly from the WordPress Customizer. Here are guides to editing layout design for both the Crio site header and footer:

    Adjust Header Layout
    Adjust Footer Layout

    I know this is kind of an info dump Tim but please let us know if you have any questions. Thank you!

    Brandon C
    Keymaster

    Hi Tim,

    Thanks for reaching out and thank you for using Crio Pro WordPress theme!

    We inspected your site and it looks like your site title font is too large for the column it sits in on larger screen sizes and that’s why it breaks down to a new line.

    I found that the breaking point for your text size is 39px and it looks like setting your font size from 42px to 39px seems to resolve the issue. If this doesn’t work for you we can also help you adjust the overall width of the column the text sits in. We’d just need to know if you’re working inside of the WordPress Customers Header section, or is this a custom Crio header?

    I hope this helps Tim and we look forward to assisting you further with this!

    Brandon C
    Keymaster

    Hi Lisa,

    Thanks for reaching out and thank you for using the Swifty theme with BoldGrid Post and Page Builder for WordPress!

    Swifty is one of our classic/legacy themes so it no longer receive updates to add new controls and settings. I was able to move the Social Icons in the footer around using a bit of custom CSS, ex:

    .menu-social {
    
    text align: left;
    
    }

    If you can let us know exactly what your goal is I’m sure we can provide you with a custom CSS solution to move the icons around in your footer.

    We would like to inspect your website if possible, if you can send us the URL in the thread here we can inspect it. We will remove the site URL during moderation for privacy.

    Thanks Lisa, we looks forward to assisting you further with this!

    Brandon C
    Keymaster

    Hi Diana,

    No worries, thanks for getting that over to us. I was actually able to consult with one of our developers and we were able to replicate the error on our end as well.

    We’ve created a bug ticket and this well be promptly addressed in an upcoming Crio WordPress theme update. You should not experience any issues with functionality because of this warning message but if you do please let us know and we’ll see if we can come up with a solid workaround for you until the the stable fix is integrated.

    Thank you Diana!

    Brandon C
    Keymaster

    Hi Diana,

    Thank you for reaching out, I set up WooCommerce with the most recent version of Crio Pro WordPress theme and I did not receive the out of date templates message.

    Could you by chance need to update your Crio Theme or WooCommerce plugin? I know sometimes WordPress sites are set to auto update themes and plugins and it’s possible a missed update may have caused this error.

    Can you tell us exactly where you’re seeing the error message and if you can, copy/paste it into the thread here so that we can review it?

    Thanks Diana, we look forward to hearing from you!

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