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  • in reply to: Homepage Preview Not Displaying Correctly #147856
    Brandon C
    Keymaster

    Hi Shari,

    It sounds like you’re experiencing a caching or potential conflict issue. Don’t worry—here are steps to troubleshoot and resolve this:

    Step 1: Check the Live Page

    • Visit the Live Page Directly:
      • Open a new browser tab and view your homepage without using the preview link. This helps verify if the issue is only in the preview or affects the live page.

    Step 2: Clear Caches

    Caching can cause changes to not appear correctly in previews or live pages. To clear cache:

    • Clear Browser Cache:
      • Refresh your browser using Ctrl + F5 (or Cmd + Shift + R on Mac).
    • Clear WordPress Cache (if using a caching plugin):
      • If you’re using a caching plugin like W3 Total Cache, clear the cache by going to Performance → Dashboard → Empty All Caches.
      • If you use any server-side caching from your host, clear that as well.

    Step 3: Temporarily Disable Plugins

    Sometimes plugins cause conflicts:

    • Disable All Plugins:
      • Go to Plugins → Installed Plugins and deactivate all plugins.
    • Preview the Page Again:
      • If the issue is resolved, reactivate plugins one by one to identify the culprit.

    Step 4: Save and Re-Publish

    • Re-save the Page:
      • In BoldGrid Post and Page Builder, make a small change, save, and update the page.
    • Preview Again:
      • See if the preview corrects itself.

    I really hope this helps!   let us know if you continue to have trouble with this.

    in reply to: Updating to Total Upkeep Premium #147492
    Brandon C
    Keymaster

    Awesome to hear Lewis! You’re absolutely welcome.

    Please let us know if there’s anything else with can answer for you!

    in reply to: Having Trouble Locating BoldGrid Subscription #147449
    Brandon C
    Keymaster

    Hi thanks for reaching out! Can you please confirm the BoldGrid product in which the subscription is for. Specifically is this for W3 Total Cache or another BoldGrid product? As, they are handled in separate forums.

    Thank you, we look forward to assisting you further.

    in reply to: Lock column widths in table block #147447
    Brandon C
    Keymaster

    Hi Gary,

    Sorry for the delayed response! It looks like you’re on the right track! Using table-layout: fixed; is indeed a good workaround to prevent columns from resizing based on content. This setting locks the table layout, allowing the columns to keep their widths even if the content varies in length.

    To implement your desired 45%, 40%, and 15% widths consistently, here are a few additional steps to improve stability in the layout:

    1. CSS for Fixed Column Widths

    • Add a custom CSS rule to explicitly set the widths for each column. This will help ensure that the widths remain constant:

    2. Apply CSS in the Customizer or Additional CSS Section

    • For better management, you can apply this CSS directly in Appearance > Customize > Additional CSS within your WordPress dashboard. This way, you don’t need to hardcode inline styles every time you create a similar table.
    • .`bg-table th:nth-child(1) {
      width: 45%;
      }
      .bg-table th:nth-child(2) {
      width: 40%;
      }
      .bg-table th:nth-child(3) {
      width: 15%;
      }
      .bg-table {
      table-layout: fixed;
      width: 100%;
      }`

    Your use of table-layout: fixed; is a good solution and is indeed recommended to lock in those column widths effectively. With these adjustments, your table should maintain consistent widths for each column regardless of content length.

    I hope this helps!

    in reply to: Total Upkeep Premium update issue #147444
    Brandon C
    Keymaster

    Hi Lewis!

    This seems to be a duplicate so just to keep everything in one place we’ve responded to your question here!  Thanks so much for your question!

    in reply to: Updating to Total Upkeep Premium #147441
    Brandon C
    Keymaster

    Hi Lewis,

    Thanks for reaching out and thank you for your recent Total Upkeep Premium purchase!

    In order to unlock the functionalities of your premium plugin you must first download and install the Total Upkeep Premium plugin, and also input your BoldGrid Premium Connect Key.

    The Premium Connect Key can be accessed from the “Connect Keys” section of your BoldGrid Central account.

    After that follow the prompt to input your Premium Connect Key in your Total Upkeep dashboard. It can be accessed from the Total Upkeep > Premium Features section of your WordPress admin area.

    I hope this helps Lewis, please let us know if there’s anything else that we can answer for you!

    Brandon C
    Keymaster

    Hi Chris,

    Total Upkeep doesn’t natively support the .wpress file format, which is specific to another plugin (often All-in-One WP Migration). However, you have a couple of options to work with .wpress files in Total Upkeep:

    1.) Convert or Restore the .wpress Backup First
    Use the original plugin that created the .wpress file to restore your website.
    Once restored, you can then use Total Upkeep to create a new backup in its own compatible format. This will ensure Total Upkeep can manage future backups and restorations.

    2.) Migrate Manually to Use Total Upkeep Exclusively
    Alternatively, you can perform a manual migration by downloading your website’s files and database and then restoring them with Total Upkeep. This can be done if you are switching to Total Upkeep as your main backup solution going forward.

    I really hope this helps!  Please let us know if you have any other questions for us.

    in reply to: Availability of BoldGrid Themes? #147433
    Brandon C
    Keymaster

    Hi Ron,

    Thank you for reaching out and this is actually a very good question. Some Inspirations are you unique to certain platforms but you should not need need to start over with a new Inspiration to accomplish what your goal of replacing your Westview them with Crio. You cna Download the Crio theme files and upload them to your WordPress installation through Appearance > Themes > Add New > Upload Theme in your WordPress dashboard.

    Once installed, you can use BoldGrid Crio’s customization options to recreate the look of your Westview theme. It’s 100% compatible with the Post and Page Builder and all the pages and post that you created in Westview will still layout the same way. Crio offers advanced styling capabilities, such as device visibility, widget areas for headers and footers, and font and color customizations.

    The main tasks will be recreating your header, footer and widgetized areas in the way you would like them to display but Crio makes this very easy and we’ll be right here to help you every step of the way if you decide to go this route.

    I really hope this helps! Let us know if you have any other questions or concerns!

    in reply to: Lock column widths in table block #146948
    Brandon C
    Keymaster

    Hi Gary, thank you for reaching out with your Post and Page Builder questions! I think we can help with this but by providing a custom css based solution. Could you please link us to the a page that include your table so that we can inspect it using our browser/developer tools?

    Brandon C
    Keymaster

    Hi Charlie,

    Thank you for reaching out. This forum is for technical purposes but if you need billing assistance please reach out to our premium support channel from this link and someone will be right there to assist you.

    I really hope this helps!

    in reply to: Post and Page Builder not working with some Plugins #146104
    Brandon C
    Keymaster

    Hi Tim,

    Thanks for reaching out with your BoldGrid Post and Page Builder questions!  Since you’ve already identified a clash in functionality between PPB certain third party plugins you should now enable WordPress debugging to check for specific error messages. Add the following to your wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );

    Reproduce the error, then check the wp-content/debug.log file for details. If you can copy/paste that error log into the thread here we can inspect it to help you determine exactly what’s happening.

    Thanks Tim, hope to hear from you soon!

    in reply to: How can I regain deleted images in my Media Library? #145240
    Brandon C
    Keymaster

    Hi Joseph,

    Sorry to hear your images were mistakenly removed.  Please check your “Trash” tab in the Media section of WordPress to see if the images are in the bin.

    • Go to your WordPress DashboardMediaLibrary.
    • Click on the “Trash” tab (if available) at the top. If your images are in the trash, you can restore them by selecting and clicking on the “Restore” option.

    I hope it’s this simple.  If the images are not in the trash bin you may have to restore a backup of your site uploads folder if you have one available.  Your web hosting provider may be able to assist you with this. On your servers file system one place you should check is /wp-content/uploads/ and see if the images are still stored there. If the images are still in the folder, you can manually re-upload them to the Media Library.

    I hope this helps! Please let us know if there’s anything else that we can answer for you.

    in reply to: Merging Two Sites with BoldGrid Crio and Inspirations #144613
    Brandon C
    Keymaster

    I’m happy you found that information useful Kira!

    So, ideally you would create a staging domain separately from the original domain.  It could just be a simple sub-domain you create from the primary domain (e.g., staging.yourdomain.com).

    You’ll create the staging site Totally Separately on the staging domain and then use Total Upkeep to migrate the full site from the staging area to the live domain.

    I hope this helps!

     

    in reply to: Attempt to read property #144609
    Brandon C
    Keymaster

    Hi Motibon,

    Thanks for reaching out. These types of error occur on 404 pages, search results pages, or custom templates that don’t have a post context. It indicates that the theme is attempting to access a post_type property when the $post object is not set or is null. This often happens when the website code is trying to run outside the main WordPress loop (e.g., in headers, footers, or certain custom templates), where the $post variable is not defined.

    Can you give us more details on the error, like what theme are you using?  And, has the theme ever worked correctly or is this your first time setting it up? If the theme has been functioning properly until recently has anything changed on the site (Updates, Adding/Removing plugins etc)?

    Thanks, we look forward to assisting you with this!

    in reply to: Need new email service for our domain #144605
    Brandon C
    Keymaster

    Hi Zaid,

    I’m sorry but you’ve reached the wrong queue.  We don’t cover any hosting related services such as email our products are limited to WordPress only.  I see your domain is registered at GoDaddy they may be able to help with this!

    Thank you

    in reply to: Merging Two Sites with BoldGrid Crio and Inspirations #144420
    Brandon C
    Keymaster

    Hi Kira!

    Sure you can easily create a staging area for your website using our BoldGrid backup plugin Total Upkeep!  you can clone your live site to a staging environment, allowing you to build and test your new design with the Crio and other tools before making it live. Here’s a step-by-step guide, sorry it’s so extensive:

    Step 1: Install and Configure Total Upkeep

    If you haven’t already installed Total Upkeep, follow these steps:

    1. Install the Total Upkeep Plugin:
      • Go to DashboardPluginsAdd New.
      • Search for Total Upkeep by BoldGrid.
      • Click Install Now and then Activate.
    2. Configure Backup Settings:
      • Go to Total UpkeepSettings.
      • Configure backup options, such as Backup Storage (local or remote like FTP/SFTP) and Scheduling if needed.

    Step 2: Create a Full Backup of Your Live Site

    Before creating a staging site, always create a full backup of your current site to ensure you have a restore point in case something goes wrong.

    1. Create a Backup:
      • Go to Total UpkeepDashboard.
      • Click Backup Site Now.
      • Make sure to include both the database and files in the backup.
    2. Verify the Backup:
      • After the backup is complete, go to Total UpkeepBackups.
      • Ensure the backup is listed and accessible in the Backups section.

    Step 3: Clone Your Site to a Staging Environment

    Now that you have a backup, you can create a staging site by cloning your live site. Total Upkeep makes it easy to create a staging site by using the Clone/Restore feature.

    1. Create a Subdomain for Staging:
      • Go to your hosting cPanel or hosting dashboard.
      • Create a new subdomain (e.g., staging.yourdomain.com).
      • Make sure the subdomain points to its own empty directory in your hosting file manager.
    2. Clone to the Staging Subdomain:
      • Go to Total UpkeepBackups.
      • Locate your most recent backup and click on Restore or Clone.
      • Choose the Clone Option.
      • Enter the URL of the staging subdomain (e.g., staging.yourdomain.com).
      • Provide the FTP/SFTP details of your staging subdomain. This includes:
        • FTP Host (e.g., ftp.yourdomain.com).
        • FTP Username and Password.
        • Path to the staging subdomain (e.g., /public_html/staging/).
    3. Start the Cloning Process:
      • Click Start Clone.
      • Wait for the process to complete. This might take a few minutes depending on the size of your site.
    4. Verify the Staging Site:
      • Once the cloning is complete, visit your staging subdomain (staging.yourdomain.com) to confirm that your site has been successfully cloned.
      • The staging site should look exactly like your live site but will be completely separate, allowing you to make changes without affecting the live environment.

    Step 4: Update the Staging Site Design

    With the staging site set up, you can now experiment with your new design using the Crio SuperTheme and BoldGrid Post and Page Builder.

    1. Switch to the Crio SuperTheme:
      • Go to DashboardAppearanceThemes.
      • Activate the Crio SuperTheme on your staging site.
    2. Redesign the Navigation Bar and Footer:
      • Use BoldGrid Customizer to update the Header, Navigation Menu, and Footer.
      • Create new layouts, and add new elements without worrying about disrupting your live site.
    3. Preview Changes and Test Functionality:
      • Preview your changes and test all links and functionality to ensure everything works as expected on the staging site.

    Step 5: Push Staging Changes to the Live Site

    Once you’re satisfied with the new design, you can migrate the staging site back to the live site using Total Upkeep:

    1. Create a Backup of the Staging Site:
      • Go to Total UpkeepDashboard on your staging site.
      • Create a new backup of the staging site.
    2. Restore the Staging Backup to the Live Site:
      • Go to your live site.
      • Go to Total UpkeepBackups and choose the Restore from URL option.
      • Provide the URL of the staging backup (e.g., http://staging.yourdomain.com/wp-content/updraft/backup-file.zip).
      • Restore the backup, and your live site will now reflect the new design.
    3. Verify the Live Site:
      • Visit your live site and thoroughly test all pages to ensure the new design and changes have been applied correctly.

    Important Tips for Working with a Staging Site

    • Use a Maintenance Plugin: If you want to limit access to the staging site, use a maintenance mode plugin to block public access.
    • Set Up Password Protection: Use your hosting’s password protection feature to secure the staging site.
    • Sync Changes Regularly: If your live site changes frequently (e.g., new posts, products, or comments), make sure to re-sync the data between live and staging before pushing the new design live.

    Thanks Kira!

    Let us know if you have any questions or need more help with this!

     

     

    in reply to: I need to cancel an order that I just placed #144288
    Brandon C
    Keymaster

    Hi Onder,

    Thank you,  I removed your personal details becuase this is a public facing forum for technical support only and we don’t have the ability to handle refunds here.

    Please contact Premium Support direcly for assistance through your BoldGrid Central account help section or you can also email support@boldgrid.com.

    Thank you!

     

    in reply to: Required VAT number #144261
    Brandon C
    Keymaster

    Thanks for your quick reply Francesca!

    You can reach out to the W3 Total Cache billing team privately directly from your WordPress (W3TC) Dashboard, in the Performance > Support menu, or by using this contact form, and we will be more than happy to assist you with canceling your subscription.

    in reply to: I need to cancel an order that I just placed #144259
    Brandon C
    Keymaster

    Hi Onder,

    I’m sorry Post and Page Builder did not work out for you.  If you don’t mind sharing we’d be interested in learning why you chose to move on from the product?

    Since this is a technical forum we do not handle refunds here but you can reach out to our Premium Support direcly for assistance through your BoldGrid Central account help section or you can also email support@boldgrid.com.

    I really hope this helps.

    in reply to: Required VAT number #144254
    Brandon C
    Keymaster

    Hi Francesca,

    Thank you for you question,  our billing support team can help with this.  Can you let us know exactly which BoldGrid product you’re interested in purchasing so we can direct you to the correct billing department to handle this?

    Thank you!

    in reply to: Create a lightbox Link to Gallery in Crio WordPress theme #144251
    Brandon C
    Keymaster

    Hi Chazz,

    Yes, it’s possible to create a gallery pop-up (lightbox effect) in the Crio SuperTheme and BoldGrid Post and Page Builder without navigating to another page. This allows visitors to click a link or image, and a gallery will pop up in a modal window. Here’s how you can achieve this using a lightbox plugin:

    Using a lightbox plugin is the easiest way to create a pop-up gallery. The plugin will allow you to group images and videos into a gallery that opens in a modal pop-up.

    1. Install a Lightbox Plugin

    • Go to DashboardPluginsAdd New.
    • Search for a lightbox plugin like Responsive Lightbox & Gallery or Simple Lightbox.
    • Click Install and Activate the plugin.

    2. Create a Gallery

    • Go to DashboardMediaAdd New Gallery (or Lightbox if using the Simple Lightbox plugin).
    • Upload the images you want to showcase and create a new gallery.

    3. Insert a Link that Triggers the Lightbox

    • Use the BoldGrid Post and Page Builder to edit your page.
    • Add a Text Link or Button Block where you want users to click to open the gallery.
    • Link the button to the gallery URL or media URL of one of the images.
      • If you’re using Responsive Lightbox & Gallery, add the gallery shortcode like:
        [rl_gallery id="123"]

        Replace 123 with your gallery ID.

    4. Enable Lightbox for Links

    • Make sure the lightbox plugin is enabled for all image links. This setting is usually found in SettingsLightbox.
    • When clicked, the link will now trigger a lightbox pop-up displaying your gallery!

    I really hope this helps!  Let us know if there’s anything else that we can answer for you.

     

    Brandon C
    Keymaster

    Thanks Annie,

    To resize the widget you may need to add custom CSS.  This would involve inspecting the search widget using your chrome dev tools and finding the class that styles the widget and modifying it in the WordPress Customizer’s custom CSS section.

    We have a guide on using the Custom CSS editor that might be helpful to you.  Otherwise if you can place the widget on a test page we can inspect it directly come up with the CSS for you.

    Thank you Annie! Let us know if you have more questions!

    Brandon C
    Keymaster

    Thanks Annie,

    To resize the widget you may need to add custom CSS.  This would involve inspecting the search widget using your chrome dev tools and finding the class that styles the widget and modifying it in the WordPress Customizer’s custom CSS section.

    We have a guide on using the Custom CSS editor that might be helpful to you.  Otherwise if you can place the widget on a test page we can inspect it directly come up with the CSS for you.

    Thank you Annie! Let us know if you have more questions!

    in reply to: How to resize a search widget in header for a smaller one? #143976
    Brandon C
    Keymaster

    Hi Annie, thank you for reaching out with your BoldGrid questions!

    Yes, you can resize a search widget in your header to make it smaller using a few different methods depending on your theme and how the widget is currently styled.  If you could link us to your website so that we can inspect your search widget we’ll give our best suggestions to resize it in your header!

    Thank you, we look forward to assisting you further with this!

    in reply to: Can I integrate a customer payment link into my BoldGrid Theme? #143973
    Brandon C
    Keymaster

    Hi Alex! Thanks for reaching out!

    Yes, you can integrate customer payment links into your website using the Crio WordPress theme and the BoldGrid Post and Page Builder! There are multiple ways to do this, depending on the payment service or gateway you want to use. Here’s a quick guide to help you get started:

    1. Add Payment Buttons Using WooCommerce

    If you’re using WooCommerce for your site’s payment processing, you can easily create products, services, or donation buttons and integrate them into your BoldGrid pages:

    • Install and Set Up WooCommerce:
      • Go to PluginsAdd New and search for WooCommerce.
      • Install and activate the plugin, and go through the setup wizard.
    • Create a Product for Payments:
      • Go to WooCommerceProductsAdd New.
      • Create a product that serves as your payment option (e.g., Consultation Fee, Donation, etc.).
    • Add the Payment Button to Your Page:
      • Use the BoldGrid Post and Page Builder to edit a page.
      • Insert the WooCommerce Shortcode for your product button:
        • [product id="123"]

    2. Using Stripe or PayPal Payment Buttons

    If you want to use Stripe or PayPal without WooCommerce, you can add custom buttons or links directly to your pages:

    1. PayPal Payment Button:
      • Go to PayPal Button Generator and create a Buy Now or Donate button.
      • Copy the HTML Embed Code provided by PayPal.
      • Use the HTML Block in the BoldGrid Page Builder to paste the PayPal button code into your page.
    2. Stripe Payment Button:
      • Set up a Stripe Payment Link from your Stripe Dashboard.
      • Copy the link and add it as a button or hyperlink in the BoldGrid editor.
      • You can also use the Stripe Payment Button plugin to generate Stripe buttons for easy integration.

    These are a few ways to add payment links to your site but there are actually many ways to accomplish this.  Please let us know if you have more questions for us!

    in reply to: Trying to cancel account #143405
    Brandon C
    Keymaster

    Hi Chad, sorry about that Facebook issue.  A while back Facebook began flagging our posts with links and certain content that they deemed were against their standards incorrectly and it’s taking a while to work with their support to sort out the error.  Many of our posts were removed due to this policy.

    We were able to respond to your request to refund your account. Please let me know if we can help with anything else!

    in reply to: How to cancel my account? #143402
    Brandon C
    Keymaster

    Hi Chad,

    I do apologize for the inconvenience and definitely sorry to see you go!  I reached out to premium support on your behalf and had them cancel the account for you.  You should expect a refund to your account in the next 5 – 10 business days.

    Thanks Chad, don’t hesitate to reach back out if you ever have any questions for us.

    Brandon C
    Keymaster

    Hi Mehrnaz,

    I’m so sorry to hear you’re having issues with your website.  Installing and Total Upkeep and simply taking a backup should not effect your website at all so I’m wondering if something triggered your error for some reason.  To inspect we can review your logs and hopefully come up with a resolution.

    To find and send over your Total Upkeep backup logs you can review the video below:

    If the automated rollback didn’t work, but you do have a backup in your backup archives,  you can try manually restoring your backup:

    • Download the Backup: Navigate to Total Upkeep → Backups and download the backup file to your local machine.
    • Manual Restore:
      1. Access your WordPress installation via FTP or File Manager from your hosting control panel.
      2. Navigate to the wp-content/uploads/totalupkeep/backups directory and upload the downloaded backup file.
      3. Use the Restore option from the Total Upkeep plugin to manually restore this backup.

    Thank you, we look forward to assisting you further with this!

    Brandon C
    Keymaster

    Thanks Neal,

    It should pull those tags from the iframe meta data. We’d likely need to inspect your code directly to give you more clear solutions.  I see you’re a BoldGrid Premium subscriber, which means you have access to our BoldGrid Premium support via your BoldGrid Central account (help section).

    If you reach out with this request to premium we can access your website with your permission and address your concern directly.  This will allow us to properly inspect the configuration and embed code from Bunny.

    We look forward to assisting you further with this!

    Brandon C
    Keymaster

    Hi Edgars,

    Thanks for reaching out with your Crio WordPress theme questions.  At the moment new icons like the TikTok icon and “X” icon for Twitter have to be added manually. We will be adding the updating Font Awesome icons to Crio soon but I do apologize for the inconvenience.  You can follow this guide on adding the new TikTok icon via code snippet and setup the new “X” icon in a similar manner.

    Thanks Edgars, let us know if you have trouble setting this up.

    in reply to: Merging Two Sites with BoldGrid Crio and Inspirations #143247
    Brandon C
    Keymaster

    You’re very welcome Kira!  Don’t hesitate to reach back out if you have more questions for us!

    Brandon C
    Keymaster

    Hey Neal,

    Thanks for the additional details. Ultimately, I’d recommend the native builder because we directly support it and I’m positive this functionality is available.  With that being said I understand you’ve already put a lot of work into the bunny.net method and you may not wish to change it.  Here’s how I would approach both scenarios:

    1. Prevent Simultaneous Play with iFrame Embeds

    To stop multiple iFrame videos from playing simultaneously, you’ll need to add JavaScript that pauses the first video when another one starts. Here’s how to implement this:

    • Add the following script to your Crio customizer under the Custom CSS/Js Editor (js), which will ensure only one video plays at a time:
      html
      <script>
      document.addEventListener('play', function(e) {
      var videos = document.getElementsByTagName('video');
      for (var i = 0, len = videos.length; i < len; i++) {
      if (videos[i] !== e.target) {
      videos[i].pause();
      }
      }
      }, true);
      </script>
    • This code will apply to all <video width="300" height="150"> elements on the page, so any active video will automatically pause if another one starts.

      2. Using the BoldGrid Video Block

      If you’d prefer to use the Video Block in the BoldGrid Post and Page Builder, here’s how to ensure proper embedding with bunny.net:

      • Insert a Video Block:
        1. In the Post and Page Builder, click Add Block > Media > Video Block.
        2. Use the “Insert from URL” option, but ensure you’re using the correct video URL format from bunny.net.
      • If the embed is creating just a link instead of an embedded video, make sure:
        • The URL you’re inserting is directly accessible by browsers as an embed source. Bunny.net should provide a specific embed URL for video hosting.

      I hope this helps Neal!

       

    in reply to: Pages do not scale correctly on iPhone #142903
    Brandon C
    Keymaster

    Hi Scott,

    Thanks for reaching out with your Crio WordPress theme questions!  The Crio theme was built to be responsive out of the box but sometimes those elements can be thrown off and require a bit of tweaking.  Is this issue specific to certain pages or are you experiencing it site wide?

    You can try pulling up the website in a private or incognito browser or if you’re using a cache plugin, try disabling it temporarily and see if the issue persists. Sometimes cached CSS or JS files can cause display inconsistencies across browsers.

    Sometimes, media queries may behave differently across browsers so you need to ensure that your CSS media queries are properly set for Safari. You can do this by:

    • Checking if any custom CSS in your theme overrides the responsive settings.
    • Adding specific media queries targeting Safari to adjust the zoom level.

    You can manually adjust the zoom or scaling for Safari by adding a CSS rule:

    @media screen and (-webkit-min-device-pixel-ratio: 2) {
    body {
    zoom: 0.5;
    }
    }

    This rule will apply a 50% zoom specifically for Safari. Test different zoom percentages to find the best value.

    I hope this helps Scott!  Let us know if we can assist you further with this.

    in reply to: Paypal not available to purchase service #142870
    Brandon C
    Keymaster

    Hi Marian,

    Thank you for reaching out!  I’m sorry to hear you’re having trouble with payment.  Can you tell us exactly which BoldGrid product you’re attempting to purchase so that we can verify if PayPal is an available payment method?

    Thank you Marian, we’re looking forward to assisting you further!

    Brandon C
    Keymaster

    Hi Neal,

    Thanks for reaching out!  If you’re using the BoldGrid Post and Page Builder “Video” block element by default it should only play one embedded video at a time.  If this isn’t the case for you can you link us to the page where the issue is occurring so that we can have a look?

    We look forward to assisting you further with this Neal!

    in reply to: Issue installing Total Upkeep Premium #142865
    Brandon C
    Keymaster

    You’re absolutely welcome Michael!  I’m happy to clear that up for you.  As far as you backup of Zero KB that does seem odd.  Have you reviewed the backup logs?  That may give us some information on what’s actually there.

    You can use snipboard.io to send us a screenshot that we can view here in the forum.

    Looking forward to your reply Michael!

     

    in reply to: Issue installing Total Upkeep Premium #142792
    Brandon C
    Keymaster

    Hi Michael,

    Thank you for following up and letting us know that clearing the cache and preventing Safari from automatically unzipping the download worked! We appreciate your suggestion to include this step in our response and FAQ for the “Incompatible Archive” issue. We’ll make sure to test this on our end and update our documentation accordingly.

    We’re also really sorry to hear about your frustrating experience with the support call. That’s definitely not the level of service we provide here at BoldGrid. We don’t currently offer phone support so I’m sure that the tech you were speaking with was not as knowledgeable about our products as we are in house. We’re glad we could help but please don’t hesitate to reach out if you need further assistance. We’re always here to make sure your experience with Total Upkeep is as smooth as possible.

    Thanks again for your feedback and your patience, Michael!

    Best regards,
    Brandon – BoldGrid Support

    in reply to: Crio WooCommerce templates out of date #142790
    Brandon C
    Keymaster

    Hi Scott,

    Thank you for your patience and understanding! We completely understand how important it is for your store to be running smoothly. We’re actively working on the necessary updates for the WooCommerce templates in the Crio theme to ensure compatibility with the latest version.

    In the meantime, it’s good to hear that your store is back up and running.  I don’t believe the outdated templates caused WooCommerce to fail, this is only a warning (not an error message), and you mentioned you received the warning only after restoring the site and updating your software.  If you notice any other issues or another failure does occur in the future please notify us immediately right here in the support forum and we’ll inspect it directly to see if we can determine the actual source of the error.

    Thanks Scott!

    in reply to: Merging Two Sites with BoldGrid Crio and Inspirations #142380
    Brandon C
    Keymaster

    Hi Kira,

    Thanks so much for reaching out!  We first want to clarify your goals, it looks like you want to merge two websites—a company website built with the Crio theme and a product website built with Inspirations—into one integrated site. Specifically:

    • Move the content from the company website (currently built with Crio) to the product website (currently built with Inspirations).
    • Turn the product website into the new company website, effectively merging both sites under one URL.
    • Switch the theme of the product website from Inspirations to Crio to maintain consistency in design across the new integrated site.

    Switching from Inspirations to Crio is possible and won’t require rebuilding your site from scratch. Crio is a flexible and customizable theme, and BoldGrid Inspirations is a product that only serves as a starting point to help you create professional websites efficiently.

    Steps to Switch to Crio:

    • Install the Crio Theme:
      1. Go to Appearance > Themes in the WordPress dashboard.
      2. Search for BoldGrid Crio or upload it if you have the premium version.
      3. Activate Crio.
    • Customize Your New Crio Design:
      1. After activating Crio, go to Appearance > Customize to adjust the look and feel.
      2. Crio offers advanced customization options like header/footer layouts, color palettes, typography, and more.

    Notes:

    • Content Compatibility: Your existing content from Inspirations (pages, posts, media) will remain intact. However, the layout and design will need adjustments to fit the Crio theme.
    • Blocks and Widgets: If you’re using BoldGrid Blocks from the Post and Page Builder, they will continue to work, though they may need some tweaks to fit Crio’s design structure.

    After transferring content and switching the theme:

    • Consolidate Menus: Go to Appearance > Menus to create a unified navigation structure for your new integrated site.
    • Update Permalinks: After merging content, ensure that all URLs and links are updated to reflect the new structure under one domain.
    • Test and Review: Make sure to test the new site thoroughly, checking for any layout inconsistencies or missing content after the migration.

    Thank you Kira!  I really hope this helps!

    in reply to: Google Drive backup not working with Total Upkeep #142377
    Brandon C
    Keymaster

    Hi Vinay!

    Thanks for your question! f the Total Upkeep plugin is not uploading backup ZIP files to Google Drive as expected, you want to first ensure that the plugin is properly connected to your Google Drive account. Go to Total Upkeep > Settings > Remote Storage and verify the status of the Google Drive connection. Reauthorize the connection if needed.

    Also, ensure that your Google Drive account has sufficient storage available. If your Drive storage is full, the backup files may fail to upload. Check the available space in your Google Drive by visiting drive.google.com.

    If everything is configured correctly review your backup logs (Total Upkeep > Tools > Logs) and look for any errors related to the Google Drive upload. This can provide clues if the issue is due to an upload failure or file size limitations.  Copy/Paste your log here and we’ll inspect it for and give you our best suggestions on how to get your remote backups running properly.

    Thanks Vinay!

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