Brandon C

Hi Randy,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

Sorry you’re having trouble creating image galleries with BoldGrid, but let’s see if we can help you out.

I inspected the gallery area on your homepage and the first thing I noticed is that your current image gallery is being pulled from some WC widget or plugin and not our native BoldGrid gallery block. To fix this you can just delete the current gallery and Add Media<<Create gallery to add your images:

Once you have your images selected click Create a new gallery and that will take you to the Edit Gallery screen. In the right hand sidebar you’ll see your Gallery Settings where you can adjust the number of columns you’d like the gallery to display:

Click insert Gallery to embed the gallery on to the page.

To change the background color of the Gallery section hover over the gallery and click the black “section” toggle that appears toward the bottom of the section and choose “Change Background. You can use the options in this section to change the background color or add a background image to your gallery section.

I hope this helps! Please reach back out if you have any other questions.

Hi Alex,

Thank you for reaching out and thanks for your interest in Crio Pro WordPress theme!

With Crio Premium you will not necessarily have to start from scratch. Crio will replace your current WordPress theme elements and design, but your actual post/page content, plugins, core settings will remain. It’s always recommended to create a backup version of your site as is before updating to any WordPress theme just to be sure you can revert back at anytime in case you run into issues.

As far as the installations, we don’t host the actual live domain, you will be provided with 15 cloud instances with dev URLs that can be used for all types of staging and development purposes. You can absolutely build full sites and migrate them to as many domains as you’d like using our Total Upkeep backup & migration plugin.

I hope this helps. Please let us know if you have any other questions or concerns.

Hi Cristian,

Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!

If you have the Post and Page Builder plugin installed and active you probably just need to go into the page you’d like to edit and check to see if “Text Editor” option is selected.

If the Text editor option is selected just switch over to the Visual editor tab and it should allow you to view and edit visual blocks.

I hope this helps! Please reach back out if you have any other questions.

Hi Earl,

Thanks for reaching out and thank you for using BoldGrid Wedge theme for WordPress! Sorry to hear you’re having issues getting your site logo to display.

From what you explained it sounds like it could be related to caching. Once you change your logo in the Customizer and publish try clearing any cache associated with your website, including browser cache, server side cache, and any cache being generated by your W3 Total Cache plugin or any other caching plugins you may be running.

If the problem persist after purging cache, temporarily deactivate W3 Total Cache and any other plugins that deal with image optimization or minification. If you get the site logo on the live page after deactivating these types of plugins we can narrow the issue down to a plugin conflict or configuration issue.

I hope this helps. Please reach back out with your questions or concerns.

Hi Shahed,

Thank you for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

You may be able to use a plugin like Code Snippets or your functions.php file to de-queue the offending stylesheets. You can use the wp_dequeue_style function that’s hooked into the wp_enqueue_scripts hook.

Here’s an example on how to dequeue a style that you might find helpful, make sure you’re using a priority higher than 10 when you add your action.

I hope this helps. Please reach back out if you have any other questions.

Sure anytime! We’re always here to help.

Hi Jessica,

Thanks for reaching out, I’m sorry to hear that your websites files were deleted by your web host. We do not actually host website files on our end. Our products like Crio Pro WordPress theme and BoldGrid Post and Page Builder are WordPress products and not actual websites themselves.

If you do not have a backup of your website stored in the cloud or on your local machine I’m afraid your files may be lost. Try contacting InMotion and asking if they possibly kept a fail-safe backup, fail-safes are created for the cases of an emergency such as this.

I hope this helps.

Hi Jesse,

Thanks for reaching out and thanks for using Crio Pro WordPress theme!

You can add and replace images using the BoldGrid Post and Page Builder. Just navigate to Pages from your dashboard and hover over the page you need to update and click Edit. Once you have the page open in the editor click on the image you want to edit and you’ll see an options menu pop up above the image. Click on the change image icon.

This will bring you to a new page that will allow you to update your image. Once you have your new image selected be sure to click Replace. Then Publish the page to save your changes.

I hope this helps! Please reach back out if you have any other questions.

• This reply was modified 2 years, 6 months ago by Brandon C.
• This reply was modified 2 years, 6 months ago by Brandon C.

Hmmm that sounds like it could be related to caching. Try clearing any cache (including browser cache) related to your website then try refreshing to see if the changes take effect.

Yes, so Total Upkeep is a plugin that is associated with your website, so it’s only configured to backup/restore one database at a time, the database that is specific to your website. You may have 2 databases showing in the phpMyAdmin section of your Web Hosting account, one for your main domain and one for your subdomain but in order to download backups for both using Total Upkeep you would need to install the Total Upkeep plugin on your sub domain and back it up as a separate instance. Your web host more than likely allows cPanel backups for multiple databases server side.

As for your database size 180mb was the compressed amount. The total size of the database was closer to 700mb which is very large. Your web host should be able to allocate the resources that would allow your server to read a file this size.

I hope I’ve answered all your questions. We’re always here to help if you need any additional assistance.

My apologies I did not realize you were using Swifty, which is one of our legacy themes. That code may not work the same for Swifty. You could probably use a plugin like Responsive Menu to display the hamburger option on larger screens.

With our latest theme Crio you would have the ability to add that code and get the desired effect you want. The great thing about Crio is it’s fully compatible with the BoldGrid Post and Page Builder so it will integrate with your content seamlessly.

If you decide to install and activate Crio, you can apply that bit of CSS from your dashboard by navigating to Appearance<<Customize<<CSS/JS Editor and add that bit to the CSS section there.

Hi Dave,

Thanks for reaching out and thank you for using Crio Pro WordPress theme!

To change the site title with custom CSS you could use something like:

@media only screen and (max-width: 767px) {
.site-header a {
    font-size: 20px !important;
}
}

For the other headings try adding an !important tag to your font-size element so the browsers knows to specify that bit of CSS:

@media only screen and (max-width: 767px) {
h1, h2, h3 {
font-size: 20px !important;
}
}

We also have a useful guide for working with heading font sizes that you can use to learn more about changing font sizes in the customizer.

I hope this helps! Please reach back out to us if your have any other questions.

Hi Charles, you can access Premium Support from this link here.

You’re welcome Charles, I definitely want to help you see this through, your issue is not a common one. I’m thinking it may be tied in someway to your staging environment.

Since you’re a DreamHost customer you automatically qualify for our Premium Support services. Just submit your request in our premium forum and it will allow us to access your website and work with you more directly.

Thank you for that detailed information. So your backup file is really large and that’s why it’s timing out under your Backup Browser tab.

/home/satouikg/boldgrid_backup/satouikg_wp567.20211108-122413.sql / 178529560 (170.26 MB)

I also noticed that you’re using Zip Archive as your compressor. Try changing the compressor type to “System Zip” and then run your backup again to see if you get different results.

Hi Cindy,

Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!

Caching is one of the most common reasons for this type of error. Normally changes made in your page editor will take effect immediately, so that leads me to think the site is still loading an older version of the webpage. Be sure to clear any cache (including browser cache), associated with your website after you publish your edits. Aside from browser related cache, you may have a caching plugin setup on your WordPress site and/or server side caching through your web host. You want to make sure all cache is purged.

If the problem persist after clearing your cache. Make sure your theme, plugins, and WordPress version are all up to date and then try deactivating each plugin one by one to determine if there is a conflict preventing your page from updating properly. Sometimes plugins that are out of date or no longer supported will cause problems with functionality with your theme and other plugins.

I hope this helps. Please reach back out if you need further assistance.

Awesome Sharon, I’m so happy to hear your issue has worked itself out! Definitely reach back out if you have any other questions or concerns.

Hi thank you for that information. yes, you can send your screenshot with ImgBB. Just upload your screenshots and copy/paste the view link here in the thread. We’ll take a look for you and give our suggestions.

Hi,

Thank you for reaching out and thanks for using Total Upkeep WordPress Backup Plugin. I’m sorry to hear you’re having trouble backing up your databases. Total Upkeep makes a log every time you create a backup, and that’s going to be the where we want to check first.

Navigate to Total Upkeep<<Tools<<Logs and find your most recent log, it’ll have a name like archive-xxxxxxx.log. If you can copy/paste your log results in your reply we’ll be able to give you some more information on what’s going wrong.

Hi Tuan,

Yes, you’re more than likely exceeding some type of server side limitation set by your hosting provider. What you should do is reach out to your hosting provider to see if they can determine what caused the backup to fail.

Specifically, you should ask if you’ve exceeded your Disk Input/Output limit, Memory Limit, CPU Limit, or if they have any other resource-monitoring system that may have terminated the backup process.