| BoldGrid

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Viewing 25 posts - 1 through 25 (of 233 total)
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  • in reply to: My dashboard does not list a BACKUP BOLDGRID #22070

    Hello laverne,

    Thanks for submitting question about BoldGrid Backup. Are you getting any kind of error messages after installing the Backup plugin?

    When you attempt to save changes what happens specifically?

    Best,

    Christopher M.

    Hello Fred,

    Thanks for submitting a question about updating your admin email address. We’d advise checking your spam folder, or any other directory where the message may have been captured. This may also involve WordPress troubleshooting which is unrelated to using the BoldGrid plugins.

    Best,

    Christopher M.

    in reply to: page editing, deleting background image, centring #22091

    Hi Allison,

    Thanks for submitting a question about menus and background images. Your theme has an “Above Header” menu area, which you can access from the Customizer. You can move your primary menu to that location in order to center it. I’m not sure what you mean in the second part of your question. Some of pages display background images and patterns differently. You can edit all of the affected sections in the Page editor.

    Best,

    Christopher M.

    in reply to: How to find a simple theme with 5 sections on one landing page #22093

    Hi Kim,

    Thanks for submitting a question about looking for themes. The example content in the themes is meant to spark inspiration, so you don’t have to use it in your final draft; we actually recommend going through and deleting, rewriting, copying, pasting, or doing whatever you need to make the pages your own.

    In your case, I’d recommend deleting the extra pages and adding necessary sections to your home page. That way, you can pick a theme based on the look and feel alone and still accomplish your goal of having a multi-sectional landing page.

    Best,

    Christopher M.

    in reply to: Is my site possible to create on Boldgrid or not? #22111

    Hello Alex,

    Thanks for submitting a question about whether or not BoldGrid is a good fit for you. BoldGrid automates a lot of industry-standard design choices to allow you to build a great-looking site quickly. But this is on the “front end” of the site.

    Everything you’ve mentioned is certainly possible but it would be build into the “back end” of the site, in the WordPress installation. In theory, you would use a handful of plugins and, if necessary, the expertise of a WordPress developer to manage the source files and database.

    Best,

    Christopher M.

    in reply to: adding menus to blank pages #22113

    Hi Ray,

    I recommend going through our tutorials to see how you can use BoldGrid to create and customize pages:

    Then, if you have any trouble along the way, feel free to ask a question here.

    Best,

    Christopher M.

    in reply to: How do I link call to action button to block below? #22115

    Hello Ella,

    Thanks for submitting a question about your call to action. Are you able to edit your Call to Action in the Customizer? If so, you can create the link in your Call to Action using the editor, and I’d recommend using an HTML “bookmark” link to jump to the section.

    Best,

    Christopher M.

    Hello Sonny,

    Thanks for submitting a question about adding menus to your site. Since “Customizr” is not a BoldGrid theme, it’s possible there is a conflict between that theme and the BoldGrid tools causing the menus to overwrite each other. To use BoldGrid most effectively, I’d recommend trying one of the BoldGrid themes available through the Inspirations process.

    Best,

    Christopher M.

    in reply to: subdomain for free site #22141

    Hi Pawan,

    Thanks for submitting a question about changing the free subdomain. At this time, the system doesn’t work that way. We advise downloading a backup of the demo site and restoring it at your web host.

    Best,

    Christopher M.

    Hello Dean,

    Thanks for submitting a question about changing the background color of the Call to Action widget. You may find this question and answer thread helpful. The same answer applies in this case.

    Best,

    Christopher M.

    in reply to: How to connect the demo site to my domain #22207

    Hello Ariel,

    Thanks for submitting a question about pointing your domain to the demo site. There are a few things you should test first before changing the DNS:

    1. Make sure the URL of the site works on your domain (not the “Temporary URL”)
    2. If not, change the WordPress URL to your domain
    3. If necessary, update internal links that may be pointing to the temporary URL
    4. Test this with a hosts file modification

    Once you’re able to visit your site with your domain (using the hosts file modification) then it’s safe to point the nameservers to the new location at InMotion Hosting.

    Once the process is complete, and the nameservers changed, you can undo the hosts file modification.

    If you have trouble along the way, hosting support should be able to help. You’ll want to make sure everything is working before pointing the nameservers.

    Best,

    Christopher M.

    in reply to: Changing font size in mobile view #22213

    Hello Ella,

    Thanks for submitting a question about word wrapping in the Wedge theme. This depends on a few factors. Which options in the customizer have you tried so far? Did you try reducing the font size in the Fonts section?

    If that doesn’t get you the desired result, you can try using the Custom CSS Editor and targeting the “slogan” class selector and changing the “word-wrap” property to a value of “normal”.

    Best,

    Christopher M.

    in reply to: Can I get rid of the Category on the top of my blog? #22215

    Hello Lisa,

    Thanks for submitting a question about removing the Category listing at the top of the blog pages. At this time, there’s no On/Off switch for that, and it’s generally considered a best practice to keep some sort of category identification on an “Archives” page.

    However, there are many ways to go about removing the list using some custom theme tweaks:

    You can “hide” the listing with CSS using the Custom CSS Editor in the Customizer.

    Or, more advanced, you could create a child theme and edit the page template itself. This is the best way to edit any WordPress theme, not just BoldGrid themes. This way, you could customize the page exactly to your specific needs. Any WordPress front end developer can do this for you easily.

    Best,

    Christopher M.

    in reply to: Is Boldgrid compatible with LearnDash? #22217

    Hello Dianna,

    Thanks for submitting a question about using the Learndash LMS with BoldGrid. Our suite of plugins is meant to work alongside other plugins, but unexpected complications can happen in any WordPress installation and with any combination of plugins, so there’s always a possibility of a conflict. However, BoldGrid is only meant to work upon the look of the site (the front end) and should not interfere with back end functions.

    My best advice would be to try your plugin combinations on a test site or local installation.

    Best,

    Christopher.

    Hello James,

    Thanks for submitting a question about the Wedge theme. The color style on the headings is controlled by the CSS stylesheet for the theme. Unfortunately, there’s no switch to turn that particularly style on or off at this time, but you can change it using the custom CSS editor.

    Best,

    Christopher M.

    in reply to: Font dropdown doesn’t work in customizer #22246

    Hi Deborah,

    Thanks for submitting a question about the font dropdown not working in the customizer. Unfortunately, I wasn’t able to replicate this issue using a mac. It’s possible the issue is isolated to your WordPress installation. Are there are any other plugins installed on your site that could be affecting the behavior of the dropdown? If not, you may want to consider re-installing BoldGrid and running any available WordPress updates.

    Best,

    Christopher M.

    Hello Ella,

    Thanks for submitting a question about changing the background color of the “Call to Action” widget. In this case, that particular style is controlled by the theme’s stylesheet and is not editable in the customizer.

    You could change this by removing the default Call to Action and adding in your own Visual Editor widget. Then you could control the content in that space with more accuracy. You could even create custom CSS classes and use them in the text editor to exactly mimic the Call to Action styles (excluding “background-color” of course).

    Otherwise, the more advanced option would be to use custom CSS to change the styling on the Call to Action class. This is something a front end developer could easily fix for you.

    Best,

    Christopher M.

    Hello James,

    Thanks for submitting a question about image galleries. Which specific options were you having trouble finding?

    Best,

    Christopher M.

    in reply to: Site not active on mobile #22250

    Hi Mark,

    Thanks for submitting a question about the mobile version of your site. When you visit the site on mobile what do you see exactly? When you say the site isn’t “live” what does that mean? For example, you could be seeing something like:

    • Blank white page
    • Web hosting company logo
    • Error page
    • Older version of site

    Do any of the above sound like what you’re seeing when you visit your site?

    Best,

    Christopher M.

    in reply to: Where did the social media icon menu go? #22252

    Hello Robert,

    Thanks for submitting a question about social media icons. It sounds like you’re in the right place (Customizer > Menus), but you may need to assign a location for your social media menu.

    Best,

    Christopher M.

    Hello Amy,

    Thanks for submitting a question about publishing your site. Before re-installing, you may want to try submitting a support request via BoldGrid Central since your issue appears to be unique to your installation. If a trained BoldGrid technician is able to test and replicate the issue they may suggest re-installing as an option, but it’s best to be sure.

    (Please note this is a public forum, and you would be best advised to refrain from sharing your username and password for your WordPress site.)

    Best,

    Christopher M.

    in reply to: PHP Scripting #22256

    Hello Sonny,

    Thanks for submitting a question about buying themes. Yes, this is standard for WordPress themes. You can always create custom page templates and PHP functions in any WordPress theme.

    Best,

    Christopher M.

    in reply to: Adding a Line to the Homepage #22273

    Hi Cristy,

    Thanks for submitting a question about adding a line under the homepage menu. Is the issue that you’re unable to create the line the way you want, or that the changes are not saving when you try to edit the page?

    Best,

    Christopher M.

    Hello Amanda,

    Thanks for submitting a question about adding comments to pages. Comments are enabled on Posts. By default, Pages do not display comments; that’s common in most WordPress themes. However, comment support can be added using custom templates in a child theme.

    Best,

    Christopher M.

    Hello Donna,

    Thanks for submitting a question about the Hydra theme. Does the same thing happen with the other themes? If so, considering it was just installed, you may want to try re-installing the plugin before proceeding with other troubleshooting.

    Best,

    Christopher M.

Viewing 25 posts - 1 through 25 (of 233 total)