Elana

Hello John,

Thanks for reaching out! Callaway and the other “Version 1” BoldGrid themes aren’t available through Inspirations any more, but there is a version of our newest theme, Crio available in Inspirations that is a duplicate of Callaway:

I highly recommend choosing Crio, because it’s under active development and getting new features frequently.

However, if you would rather stick with Callaway, you can still download it directly from this link. Our classic themes still get security and maintenance updates, but aren’t being actively developed.

Thanks
Elana.

Hello Jeremy,

​Thank you for reaching out to our support team.

It sounds like the premium features have not been fully unlocked yet. Please make sure you have the premium version of Total Upkeep installed. You can download it by logging into your BoldGrid Central account. Once it’s installed and active, the Google Drive option will appear in your backup settings.

If you’d like help with the setup, you can submit a premium support ticket from BoldGrid Central. We will be happy to walk you through connecting to Google Drive.

Also, yes. Once your backups are being stored in Google Drive, you can safely remove older backups from your DreamHost server to free up space.

Thanks,
Elana

Hello Chandler,

There are a few ways you can add Google Analytics to your site, not just the header, ranging from very easy to quite technical.

My personal favorite way is with the official Site Kit by Google plugin. With Site Kit, you won’t need to worry about manually copying-and-pasting your code in, and it ties together Analytics, Search Console, and other Google products along with some in-dashboard insights about your traffic.

There are also a lot of other plugins available to add Analytics to your site without getting into your site’s code.

If you’d like to stick with pasting your code in your header, the best way is to use a plugin like Code Snippets so that you don’t have to modify your theme’s code. Once you have Code Snippets installed, you can use a snippet similar to this:

add_action( 'wp_head', function () { ?>
<script>

	/* paste your Analytics code here */

</script>
<?php } );

Thanks
Elana.

Hello Brian,

​Thank you for reaching out to our support team.

I looked over your account and I didn’t see anything attached to that email can you provide more details or possibly an order number or the primary email on the account?

Thanks
Elana.

Hello,

​Thank you for reaching out to our support team.

Is this a different site than what you have listed in your post? If so can you share what site you are seeing this on because the CCBS site looks to have a working sticky header.

Thanks
Elana.

Hello,

​Thank you for reaching out to our support team.

The system zip is what we primarily recommend because it is the most reliable of them all. System Zip uses the PHP zip command, if you don’t see that as an option then more than likely the PHP zip command isn’t enabled on your server.

Thanks
Elana.

Hello Cherise,

I had a look at your site, and it appears that the menu columns have a -15px padding applied. This is likely causing the layout issues you are seeing.

If you are using a custom page header, you can adjust the layout by editing your Header Template. You can also go into Design -> Header -> Site Header -> Custom Header layout and change the alignment there and set the sizing.

Let me know and I’ll be happy to help further!

Also, here is a guide on Custom Header Templates along with different ways to design your header.

Thanks
Elana.

Hello Todd,

​Thank you for reaching out to our support team.

If you are using WooCommerce you can take advantage of the featured products option. If you add the block Product List to your form you will see a dropdown under show that will show featured products only.

Then in your products -> product you can quick edit a product and select the checkmark for featured. Then it will show in the featured product list on the page.

Thanks
Elana.

Hello Cheryl,

​Thank you for reaching out to our support team.

I don’t have a pro version to test with but looking at the documentation the WordPress Shortcode should be: [tribe_events past=”yes”]

However, if you wanted to see the past events it looks like you can use the URL to do this. For example: https://r3.org/events/list/?eventDisplay=past will show all of your past events.

For reference I used there article here that talks about past events: The Events Calendar Past Events

It does look like there is some snippet options as well, you might need to reach out to there support for those but you might be able to do something with a snippet if the above doesn’t help.

Thanks
Elana.

Hello Vanessa,

​Thank you for reaching out to our support team.

We had an issue with the last update and this should be resolved now I apologize for the inconvenience.

Can you make sure that the Post and Page Builder update is on 1.2.7 and the banner to update is gone. If you are having issues with the update you can clear the cached transients causing the issue. To clear them, please go to your WordPress Dashboard > Updates. There, where it shows the current version and the “Last checked” date, click the “Check Again” button. That usually clears those transients, and you should then be able to update the plugin.

For the emails, they should stop once you have the plugin updated, however, if there is emails queued on the server those will continue to send until they are either removed from the queue or sent.

Removing them depends heavily on your server configuration.

If you have WHM access, you can log in and go to the Mail Queue Manager to clear the queue manually. If not, you’ll need to contact your hosting provider and ask them to check and clear the mail logs.

Thanks
Elana.

Hello Jordan,

​Thank you for reaching out to our support team.

This should be resolved now I apologize for the inconvenience.

Can you try again and let me know if you have any issues with the update.

Thanks
Elana.

Hello Joy,

​Thank you for reaching out to our support team.

To answer your questions the code you put in there is fine. If you can see from the below image disabling that padding-bottom from the row causes the image to resize properly.

If you can remove that padding on the row in the page we can test further. The row has a padding on it and when its trying to shrink into the container it is trying to meet that padding requirement.

Thanks
Elana.

Hello Michael,

​Thank you for reaching out to our support team.

All we do is integrate with the built in media with WordPress so if you go into Dashboard -> Media -> Library and its not showing up it wont show up in the block editor.

However, I was testing what you were wanting to do and it looks like you can do this with a plugin called Bulk Media Register or if you wanted to do CLI commands you can look those up and do them as well.

Basically when you manually update images into the images folder you have to make sure the permissions are set to 0755 on the server. Then register all the images with WordPress. This will import anything custom you have in your /uploads folder. WordPress looks at images kind of like posts and will need to be imported in some method to show that way if you are trying to manually upload them without using WordPress’s uploader.

Thanks
Elana.

Hello Joy,

Thank you for reaching out to our support team!

I noticed that the images you referenced from the video aren’t directly related to mobile page speed. Additionally, I see that you’re using WP Fastest Cache rather than W3 Total Cache. Since we specialize in W3 Total Cache, I’m unable to provide specific guidance on the settings for WP Fastest Cache.

However, based on a quick review using Google PageSpeed Insights, you may want to look into enabling WebP conversion, eliminating render-blocking resources, and adjusting settings for minification and delayed asset loading to improve performance.

For a more detailed analysis, a full performance audit would be required, which can be purchased if you’re interested in switching to W3 Total Cache.

Let me know how you’d like to proceed!
Elana.

Hello Joy,

​Thank you for reaching out to our support team.

I can’t see the images on your other pages because they are throwing 404 (not found) errors stating they are missing.

However, you could try first by setting the section width to 100% by clicking the “Section Width” on the container. Like Below:

If that doesn’t work you can add a Custom ID to the block with the background. In the below example that Jesse created, he shows how to create a custom CSS ID called my-custom-background as the custom ID.

Custom CSS to force it to scale down correctly:

#my-custom-background {
	background-size: contain !important; 
	background-repeat: no-repeat !important; }

Let me know if this helps or if you have any further questions.

Elana.

Hello Daniel,

​Thank you for reaching out to our support team.

I reached out to you from our premium support channel, if you can reply there as this is a public forum.

For anyone in the future that might see this post you can access weForms support by the below link.

My account

Thanks
Elana.

Hello Jim,

Thank you for reaching out to our support team.

By default, when you click on a media item’s permalink in WordPress, it is displayed in a preview mode, which allows you to view the media item without downloading it. This works similarly to how a post works in WordPress. If you’re logged in, you’ll also see the “Edit Media” option in the Admin bar, just like you would see “Edit Post” on regular posts.

To resolve this, you have a few options:

1. Set up redirects: You can either manually set up redirects or use a redirect plugin to automatically redirect the permalink to the direct media file URL.

2. Use other plugins: Plugins like Pretty Links or 301 Redirect can help streamline how your media is linked and displayed.

Let me know if you need further assistance!

Thanks,
Elana

Hello Brad,

Thank you for reaching out to our support team!

To allow for more customization, you can add the below CSS to your sites customizer. Based on your previous message, I understand you’d like to remove the padding on mobile for the button. One option is to create two separate buttons—one for mobile and one for desktop—using the Post & Page Builder.

Alternatively, if you’d like to adjust the padding directly within Post & Page Builder, you can do so by clicking into the button settings and modifying the margin there.

@media (max-width:767px) {
.btn {
padding-left: 10px !important;
padding-right: 10px !important;
}
}

@media (min-width: 768px) {
.btn{
padding-left: 40px !important;
padding-right: 40px !important;
}
}

Thanks

Hello Harleen,

Thanks for reaching out with your BoldGrid Post and Page Builder question.

Sorry to hear you’re having trouble cloning your block elements but I think we should be able to help you out. The elements on your live website should appear exactly the way they appear in the page editor.

I think it may just be an issue of caching. Elements are often cached into websites for performance purposes but it can become a bit problematic when your editing a live site. To correct this you should clear any cache associated with your website (including any browser cache and/or server side cache) in order to rebuild the database.

Let us know if that works or if you continue to have issues. We are happy to help.

Thanks
Elana.

Hello Brittany,

If you have a Crio Pro Subscription, you can remove the BoldGrid and Special Thanks attribution links using the checkboxes in the Customize > Design > Footer > Layout menu:

Or if you wanted to check out the guide on how to remove Special Thanks and Attribution Links.

Thanks
Elana D.