BoldGrid Support

Hi Karen,

Thanks for contacting BoldGrid Support. Can you please share screenshots of what you’re now seeing? Are all plugins and the theme up to date in your install?

Thanks,

Nicole P.

To undo the font size override, open the Custom Page Header and click on Code view at the top of the editor (you start in Visual). Find the code for the H1 element and delete the font-size: 60px; (including the semicolon). Then save the Custom Page Header and the responsive font sizing will take effect.

Thanks,

Nicole

Hello,

Thanks for contacting BoldGrid support, but unfortunately we do not have an AI theme creator.

Hello,

Thank you for contacting BoldGrid support, your refund has been processed please allow a few business days for the refund to fully post to your account.

Thanks,

Nicole P.

Hello,

Thanks for contacting BoldGrid Support. I’m glad to hear the sanity test worked. That does confirm the plugin itself is functioning properly. Since the issue seems to be related to the hosting environment, there are a couple of steps you can try in Total Upkeep to work around the problem:

1. Split Backups Into Smaller Parts
   Instead of running a full backup, try taking two separate backups:

   • One backup of the database only

   • One backup of the site files only
     This often helps avoid resource or timeout limits that some hosts may enforce.

2. Selective File Backup
   Within the backup settings, you can exclude certain large or unnecessary directories (for example, /cache/, /backup-archive/, or large media folders). This reduces the overall workload and can help the backup complete successfully.

3. Check Available Disk Space / Limits
   Some hosts place limits on storage or maximum file size. Double-check with Rapyd.cloud that you have enough disk space and that backup processes aren’t being restricted.

4. Alternative Storage Options
   If your host continues to restrict local backups, consider setting up a remote storage option (Google Drive, Amazon S3, etc.) within Total Upkeep. This moves the heavy lifting off your hosting server.

Please give some of this a try and let us know if it works.

Thanks,

Nicole P.

Hi Kaj,

Thanks for contacting BoldGrid support. Since a BoldGrid plugin did not add the 2FA functionality, you’ll have to reach out to the developer of the 2FA plugin for assistance.

Thanks,

Nicole

Hi thank you for sharing the login info, I have it saved privately. However when I look at themermaiddesigns.com it’s not a WordPress site. What is the URL of the website you are having issues with? dev.accentpeo.com doesn’t load for me either.

Thanks,

Nicole

Hello,

Thanks for contacting BoldGrid support. Sorry to hear you’re having an issue updating pages on your website, it looks like the error is coming from Inspirations. Please test this zip on a staging version of your website and let me know if it resolves your issue.

boldgrid-inspirations-2.9.5-rc.1

Thanks,

Nicole

Hello,

If your SSL certificate needs updating, you will need to contact your web hosting company. BoldGrid is software that runs on your website, it does not provide an SSL certificate. Please let me know if you have any additional questions.

Thanks,

Nicole

Please follow this guide to create the staging site in Cloud WordPress: boldgrid.com/support/boldgrid-cloud-wordpress-product-guide/how-to-create-a-cloud-wordpress-site/

And then once the new site is ready you can take it live following these instructions: boldgrid.com/support/boldgrid-cloud-wordpress-product-guide/how-to-deploy-a-staging-website-to-production/

Please let us know if you have any other questions.

Thanks!

Nicole

Hi Jose,

Thanks for contacting BoldGrid Support. I’m sorry to hear about this issue with your staging environment. Are you able to see the Advanced Controls from BoldGrid Central to use that File Manager to reset the htaccess file? Each install has Basic Controls and Advanced Controls – there’s a File Manager in Advanced Controls.

Thanks,

Nicole P.

Hello Penny,

Thank you for contacting BoldGrid support. In order to assist you privately I created another ticket with our W3 Total Cache support team directly. They should be responding via email within a few business days.

Thank you,

Nicole P.

Hi Laura,

Thanks for using BoldGrid’s Cloud WordPress service, we’re happy to help you transfer your site from the cloud to live hosting.

To get started, you will need to install Total Upkeep, our WordPress backup plugin. Then you can follow the steps in this video to create a backup in the cloud and restore it on your hosting account:

https://www.youtube.com/watch?v=tfL6mrdB4nA

Please let us know if you have any other questions!

Thanks,
Nicole

Hi Kristin,

Thanks for using our WordPress theme – we’re happy to help with your MailChimp code.

There are 2 plugins we recommend looking into – Header Footer Code Manager and the official MailChimp plugin MC4WP. Either of these plugins will add the code to the correct location. The first one can be used for any type of tracking code while the second is specific to MailChimp.

Hope this helps! Please let us know if you have any other questions.

Thanks,
Nicole

Hi Naz,

Thanks for using our WordPress theme Crio! The latest update added 2 new features – custom sticky headers and custom footers. When using the custom templates, you’ll need to double check you’ve assigned the template to the correct location in the Customizer.

Start by navigating to the Customizer > Design > Header > Site Header Layout > Header Templates. You will see this panel:

If you want to use your custom header across the entire site, select it from the top dropdown. If you’d like to limit where it appears, use the options below to assign to specific pages as needed.

Please let us know if you have any other questions!

Thanks,
Nicole

Hello, I see now it uses an image called Screen-Shot-2021-12-18-at-11.21.15-AM.png on mobile and 506A9535.jpg on desktop. When I inspect the code I see the mobile version is using the correct background image.

The mobile background image is 3,000px wide but a mobile device is only about 400px wide, so only part of the image shows. You may want to try placing the image in the page content instead of as the background image for mobile.

Thanks,
Nicole

Hi Dan,

Thanks for using BoldGrid Crio! That’s a great question, you’re right that WordPress doesn’t have a super easy way to insert tracking codes into the header or footer of your site.

What code snippet plugins have you tried? There are lots of different solutions possible, we recommend Header Footer Code Manager. You could also try a MailChimp specific plugin like MC4WP.

Please let us know more details so we can further assist.

Thanks,
Nicole

Hi Jennifer,

Thanks for contacting BoldGrid support and thanks for using our WordPress Theme Crio. I viewed your site and see the double widgets – this is definitely not supposed to happen!

I can provide some custom CSS you can add for now to hide these widgets, but we’d like to try and find out how they got there. Did you have another theme active and then changed to Crio? Could you please list the plugins you have installed on the site? I will pass this info on to the lead theme developer.

In the meantime, you can open the Customizer, go to CSS/JS Editor, and paste this code in:

aside.widget.smoa_pro_search-7,
aside.widget.smoa_pro_text-3,
aside.widget.smoa_pro_nav_menu-4 {
display: none;
}

Please let us know if that worked.

Thanks,
Nicole

Thank you for letting us know about this problem in the Post and Page Builder!

Our developers located the service availability issue with the Add Block interface and have been able to get the Block service back online! This outage also seems to have affected Connect key validation services in the Add Block interface and that functionality should be working as expected now too.

Hopefully the Add Block service is operating properly for you now and please let us know if there are any other problems so we can address them as quickly as possible.

Thanks,
Nicole

Thank you for letting us know about this problem in the Post and Page Builder!

Our developers located the service availability issue with the Add Block interface and have been able to get the Block service back online! This outage also seems to have affected Connect key validation services in the Add Block interface and that functionality should be working as expected now too.

Hopefully the Add Block service is operating properly for you now and please let us know if there are any other problems so we can address them as quickly as possible.

Thanks,
Nicole