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Viewing 25 posts - 1 through 25 (of 208 total)
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  • in reply to: [Resolved] Haven theme background image mobile resizing #26274

    Hello,

    Due to responsive design, only part of the background image will show on some screensizes. On mobile, the background image crops towards the center to fit the screen size. We do not recommend using an image with text on top of it – the text should be added in the editor so the text will resize appropriately on mobile.

    I also noticed there is no h1 element on your page, since the site title is empty. So when you add the text on top of the image, make sure there is an h1 on the page for SEO purposes. More information on headings can be found here: https://www.boldgrid.com/support/boldgrid-easy-seo-plugin-product-guide/introduction-to-seo-content-and-structure/

    Thanks,
    Nicole

    in reply to: page titles #26270

    Hello,

    Unfortunately at this time there isn’t a way to pull the page title up into the header. Leaving the “Display page title” unchecked is fine as long as you add one h1 heading to the page. The h1 is what search engines look for on each page, and each page should only have one. It makes no difference if you add it yourself or use the core WordPress page title.

    If you’d like more information on SEO and headings, we have this article to help: https://www.boldgrid.com/support/boldgrid-easy-seo-plugin-product-guide/introduction-to-seo-content-and-structure/

    Thanks,
    Nicole

    in reply to: Hi! Question.. #26268

    Hello,

    Sorry to hear you are having issues with the Cobalt theme – when I looked at your website just now I saw a space background. If your site is set to use a color background, it should use the last color in the row from Customizer > Color Palette. If it is not, there is a bug we should look into.

    What is the last color in the palette set to when the site appears white? When does the background look different? With the Customizer open? When editing a page?

    Thanks,
    Nicole

    in reply to: How much time remaining #26265

    Hello,

    Thanks for trying our Cloud WordPress service, we are so glad you found it helpful! Installations never expire if you created it under a BoldGrid Central account – https://www.boldgrid.com/central

    If the site needs to be transferred, here is a helpful guide: https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/

    Please let us know if you need anything else,
    Nicole

    in reply to: Remove blank space at header #26246

    Hello,

    I looked at your site and found some simple CSS you can add to the Customizer to remove the white space.

    Start by navigating to Appearance > Customize > Advanced > Custom JS & CSS

    Paste this code in the CSS box at the top:

    .site-content {
    padding-top: 0px;
    }
    
    .entry-content {
    margin: 0;
    }

    I did notice on the FAQ page the very first block has top margin on it, which is causing an even bigger gap on that page. You will need to go into the page itself and remove the margin-top from that block. You may have to go into text view to remove it:

    margin-top: 50px; should be removed from the first div on the page.

    Please let me know if you have any other questions,
    Nicole

    in reply to: Making a DIV clickable #26243

    Hello,

    It is possible to create clickable divs with WordPress and BoldGrid, we have this article detailing how to do so: https://www.boldgrid.com/support/page-builder/create-collapsing-accordion/

    Please let me know if you need anything else!

    Thanks,
    Nicole

    in reply to: Insert block under Woocommerce #26240

    Hello,

    The WooCommerce Shop page is what’s called a “loop” – it automatically displays your products without the use of a shortcode (there used to be a shortcode visible on the page in previous versions of WooCommerce).

    In order to add additional content where you’d like, you will need to use hooks and actions. These are explained here: https://www.businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/

    You will need to be comfortable working in functions.php in order to do this. If you’d like to work safely in the cloud, and not on your live site, you can follow this guide to set up a staging site – https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/

    Please let me know if you have any other questions,
    Nicole

    in reply to: [Resolved] squarespace #26238

    Hello,

    Yes! You can transfer a Squarespace site to WordPress. Here is an article explaining how to move the site: https://www.wpbeginner.com/wp-tutorials/how-to-properly-move-from-squarespace-to-wordpress/

    After transferring you can add any BoldGrid themes or plugins you’d like. Please let me know if you have any other questions.

    Thanks,
    Nicole

    in reply to: adding Field on Directory #26217

    Hello,

    How you add custom fields to your website depends on the theme you are using. Here is a link to the forum for your theme, as they will be able to answer your question in more depth: https://www.sktthemes.org/forum/

    Alternatively, you can try using Advanced Custom Fields from the WordPress plugin repo: https://wordpress.org/plugins/advanced-custom-fields/

    Hope this helps!
    Nicole

    in reply to: Menu Customizer not loading #26202

    Hello,

    Sorry to hear you are having issues customizing your menu – what theme are you using? Could you please provide the link to your website?

    It is best practice to delete any plugins that are not being used on your website. You can tell which plugins are active and inactive from Plugins > Installed Plugins. Active plugins have a blue background and inactive plugins have a white background.

    Keep in mind that all plugins, themes, and WordPress itself should be kept up to date. WordPress recently had a major release and can cause conflicts with older plugins.

    If you have concerns about updating or deleting plugins, we recommend taking a backup of your site and working on it in our Cloud WordPress environment so your website stays safe and unbroken. You can learn more about this process here: https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/

    Thanks,
    Nicole

    in reply to: Extra html in page #26183

    Hello,

    Thanks for reaching out regarding the extra HTML on your page. The blue box is coming from a blockquote element on the page. If you edit the page in Text view, find and delete this to remove the blue box:

    <blockquote class=""><span style="color: #333333; font-size: 15px;">.</span>
    </blockquote>

    Please let me know if you have any other questions.

    Thanks!
    Nicole

    in reply to: How can you do global changes within pages #21996

    Hello.

    Thanks for posting your question regarding making changes to your Pages globally. I’m sorry to see that you are dissatisfied. I recommend submitting your feedback through the BoldGrid Central Portal’s “Feature Request”. This will notify the BoldGrid developers of your desires to consider adding them in future versions of BoldGrid.

    I hope this helps!
    Sincerely,
    Carlos D

    Hello.

    Thanks for posting your question regarding the Social Menu and the Page Title positions overlapping. I’m sorry to see that you are experiencing an issue with the Pavillion Theme. I went ahead and loaded up that Inspiration with the Social Media menu added as well. However, I was unable to replicate the issue with them overlapping. Could you possibly share the CSS code you are using to customize this? Additionally, if you could include any other details about your design to replicate the issue, this should helps us to more accurately diagnose the issue.

    Sincerely,
    Carlos D.

    Hello,

    I’m sorry to see that you are experiencing an issue with the Social Media menu and the Page Title. I’m unable to replicate the issue

    in reply to: CANNOT UPDATE WEBSITE MESSAGE YOUR CONNECTION IS NOT PRIVATE #22028

    I’m sorry to see that your website is receiving a safety notice that the connection is not private. From what I can tell it appears that you do not have a properly installed SSL Certificate for the subdomain. It appears the SSL Certificate is protecting the webhostinghub.com domain and that does not match your subdomain. You can also review the other possibilities from this third party tool. I hope this helps!

    Sincerely,
    Carlos D

    in reply to: Cover Page, Navigation, & Mobile Devices #22030

    Hello,

    Thanks for posting your question for assistance with editing various aspects of your BoldGrid website. I’m happy to assist you. I believe you are seeing a responsive component that is causing the change in appearance of the menu when you switch from the preview to the live view. For example, I can see (on my larger screen) the navigation menu appears as one line. However, on my smaller screen the navigation menu spans two lines in order to maintain the look and functionality on the smaller device. In order to change this behavior, you would need to use Google Developer Tools to find the CSS necessary to customize your website’s CSS. For instance, you can use:

    .boldgrid-framework-menu li {
    padding-left: 0px;
    padding-right: 0px;
    }

    .palette-primary #secondary-menu a {
    padding-left: 0px;
    padding-right: 0px;
    }

    to reduce the padding and possibly allow the menus to all appear on one line for all size screens.

    The black background is indeed an accent of the Resolve theme/Inspiration. Again, you would need to use the Custom CSS Editor to enter the following code:

    .palette-primary .background-accent{
    display:none;
    }

    The mobile “responsive” theme is automatic. I don’t see any issues with the mobile version except for the header image. It appears to be too large to fit in a mobile device’s smaller screen. You may consider another photo if you are unable to crop it to appear better on mobile devices.

    I hope this helps!

    Sincerely,
    Carlos D

    in reply to: Transfering website builder from GO Central to Bold Grid #22032

    Hello,

    Unfortunately, proprietary software does not allow the transfer of your website between builders. You could use a BoldGrid Inspiration and add your content from the other website. However, it will not look exactly the same.

    I hope this helps!
    Sincerely,
    Carlos D

    in reply to: How to change the font and color of the site title #22047

    Hello!

    Thanks for posting your question regarding how to change the font color selection for your Site Title. I’m sorry to see that you are experiencing difficulty with this. The Site Title for the Hifidel Inspiration is controlled by the theme to contrast with the color of the background (using either white or black colors exclusively). In order to change this behavior, you will need to customize the theme at the CSS level. The Advanced section of the Customizer allows you to easily make CSS modifications. Based on the values found by using Google DevTools, the following code should do the trick:

    .palette-primary .site-title a{
    color:#800080
    }

    The #800080 (purple) color can be adjusted to the value you would like, using hexadecimal values.

    I hope this helps!
    Sincerely,
    Carlos D

    in reply to: Header Customization #22050

    Hello!

    Thanks for posting your question regarding adjusting your header (Tagline) to span one line rather than two. I’m sorry to see that you are experiencing difficulty with this. The number of lines that the tagline/header can be manipulated by changing the font size for the Subheadings. You can use the Fonts section of the Customizer to adjust the Font Size for the Subheadings. Still, note that the size of the screen may cause the responsive theme to adjust the number of lines that are used to display your tagline.

    Another change you can make is located in the Site Title & Logo section of the Customizer. Click on the Position toggle and a few more sliders will appear. You can modify the Horizontal Margin as you see fit. The Site Title and Tagline both adjusted with this setting for the Wedge theme. You can also use the other sliders to see if you can manipulate that section to appear as you would like.

    I hope this helps!

    Sincerely,
    Carlos D

    Hello,

    I’m sorry to see that you are experiencing issues with Plesk Onyx and BoldGrid. What is the error you are receiving? Also, if you could provide the steps to replicate the error you are receiving, that can help us to diagnose the issue and advise how to correct it.

    in reply to: Appearance Missing from Dashboard #22054

    The Appearance option from the Dashboard is removed in the BoldGrid Settings. You can always disable this setting and then it will be displayed again. You can review our post titled: “How to Restore the WordPress Admin Menu” for more information.

    in reply to: Bold grid wont send needed email for confirmation #22056

    I’m sorry to see that your email is not working properly. Can you please provide the steps you are taking to send the email(s) that you are not receiving. Also, which email address are you using? These details will help us diagnose the issue with your email.

    in reply to: background image is different than what I put in customizer #22060

    I’m sorry to see this is happening. I recommend that you try to view the site from a private browsing session or clear your browser cache before previewing the changes to your website. Have you enabled a staging website as well? If so, be sure you are selecting the correct website from the customizer when making changes.

    in reply to: Remove Theme Photo that is Triggering Special Thanks link #22072

    Hello.

    Thanks for posting your question regarding removing the Special Thanks link in your footer. This option is only available if you are using a Premium Connect Key for BoldGrid. Unfortunately, the page cannot be modified regardless of the type of Connect Key you are using. I hope this helps!

    Sincerely,
    Carlos D

    in reply to: Customizer is unable to Publish changes #22074

    Hello,

    I’m sorry to see that you are experiencing difficulties in saving your changes when using the Customizer. Unfortunately, I am unable to diagnose the cause of this issue to provide a response that includes how to fix this. I recommend ensuring that your plugins for BoldGrid are all up to date and that you are using an Inspiration or a BoldGrid certified theme. If you are experiencing further issues, please be sure to provide additional details that help to replicate the issue you are experiencing. These details should include the version(s) of each plugin you are using and the exact steps you are taking to replicate the issue you are reporting.

Viewing 25 posts - 1 through 25 (of 208 total)