BoldGrid Support

Hi Jennifer,

Thanks for contacting BoldGrid support and thanks for using our WordPress Theme Crio. I viewed your site and see the double widgets – this is definitely not supposed to happen!

I can provide some custom CSS you can add for now to hide these widgets, but we’d like to try and find out how they got there. Did you have another theme active and then changed to Crio? Could you please list the plugins you have installed on the site? I will pass this info on to the lead theme developer.

In the meantime, you can open the Customizer, go to CSS/JS Editor, and paste this code in:

aside.widget.smoa_pro_search-7,
aside.widget.smoa_pro_text-3,
aside.widget.smoa_pro_nav_menu-4 {
display: none;
}

Please let us know if that worked.

Thanks,
Nicole

Thank you for letting us know about this problem in the Post and Page Builder!

Our developers located the service availability issue with the Add Block interface and have been able to get the Block service back online! This outage also seems to have affected Connect key validation services in the Add Block interface and that functionality should be working as expected now too.

Hopefully the Add Block service is operating properly for you now and please let us know if there are any other problems so we can address them as quickly as possible.

Thanks,
Nicole

Thank you for letting us know about this problem in the Post and Page Builder!

Our developers located the service availability issue with the Add Block interface and have been able to get the Block service back online! This outage also seems to have affected Connect key validation services in the Add Block interface and that functionality should be working as expected now too.

Hopefully the Add Block service is operating properly for you now and please let us know if there are any other problems so we can address them as quickly as possible.

Thanks,
Nicole

Hi Sam,

Thanks for contacting BoldGrid support and thanks for using our newest theme Crio!

After adding your browser icon you may need to hard refresh your website in order to see it. Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R). You may also need to clear the cache if using a caching plugin.

If you are still unable to see it, please let us know what browser you are using. Do you see anything in that space or is it just empty? Are you able to attach a screenshot?

Thanks,
Nicole

Hi Dana,

Thanks for using Crio with our WordPress page builder! We are happy to help you get a Google map added to your page.

After clicking the Add Media button, you should see this panel:

Click on the Google Map link on the left side to load this screen:

First click on the type of map you’d like to use, then you can select the map size and location. I have added these images to the referenced article as well.

If you still do not have the option to add a Google Map please let us know what browser you are using and the versions of the Crio theme and Post and Page Builder plugin so we can troubleshoot further.

Thanks,
Nicole

Hi Cheryl,

Thanks for using BoldGrid Crio, we’re happy to help get your Blog page designed the way you want it.

The Blog page design is set from the Customizer and it uses the content from your Posts. The Page called Blog is just a placeholder, no content is actually stored there.

I just looked at your site – it appears the starter content is gone and you have your own content in there now. The Blog Page will display either a Post Excerpt, or the entire post content. You can set this display from the Customizer > Design > Blog > Blog Page > Post List Settings.

You can also read our complete instructions on Working with the Blog Page in Crio.

Please let us know if we can provide any additional assistance.
Thanks,
Nicole

Hello Mark,

Thanks for using the Post and Page Builder! Both the free and Premium plugins will need to be active on your site to use all features of our WordPress page builder.

What performance issues are you experiencing? Please let us know your domain and we’re happy to help!

Thanks,
Nicole

Hi Sue,

Thanks for contacting BoldGrid, we’re always happy to help!

Our support article covers how to update WordPress itself, themes, and plugins, and that link will take you directly to the plugins section. You should look for a circle icon in the admin bar of your website, like shown below, and click it to view all updates for your WordPress installation.

Otherwise, you can download the latest version directly from this link, and use the upload plugin feature to update manually.

Please let us know if you have any other questions.

Thanks,
Nicole

Hello Mike,

Out of the box, our BoldGrid Themes are not able to hide the header entirely. You can add custom CSS to hide it:

.site-header {
display: none;
}

Alternatively you can use the Post and Page Builder with a non-BoldGrid theme, like the Twenty Twenty or Twenty Twenty-One default theme, and then select the Content Only page template.

Please let us know if we can help with anything else.
Thanks,
Nicole

Hi Alessandro,

Thanks for contacting BoldGrid, we’re happy to help! After changing the slider to the new font size, you will need to click the blue Publish button at the top of the Customizer, like shown here:

If after Publishing and closing the Customizer the font size is still incorrect, please let me know.

Thanks,
Nicole

Hi Tim,

Sorry to hear you are having issues with the Post and Page Builder, could you please provide a bit more information so we can assist? What theme are you using on the site? It sounds like you created a custom template in the theme, but cannot save a page using that template from the editor, is that correct? Is the Premium version of Post and Page Builder also installed?

Thanks,
Nicole

Hello,

You need to pick a page to be your homepage, it doesn’t need to be literally called “Home” if you don’t want, but you need to select something in that dropdown. Until a page is assigned to be the homepage in that dropdown, your blog will show on your main URL. What page do you want to be your homepage?

You can use a free Dropbox account to send images if you’d like: https://www.dropbox.com/basic

Thanks,
Nicole

Thank you for the additional information, I talked to our development team and the issue appears to be with the hosting servers, not anything specific to your WordPress install. We are working diligently to get this issue resolved and we apologize for the inconvenience.

The work-around we recommend at this time is to use the default WordPress editor, you can follow this guide to change the editor being used on each page / post.

We will update you as we can.

Thanks,
Nicole

Hi Deborah,

Thanks for contacting BoldGrid support, we’re happy to help get your homepage setup. In the Customizer please navigate to Advanced > Homepage Settings and you should see this panel:

The homepage is set to the page called “Home” and then Posts page is set to a page called “Blog”. You may not have a blog page created but you can do so right from the Customizer by clicking the + Add New Page link below the Posts page box:

Once both the homepage and blog page are set your website should display the content as you’d like it.

Please let us know if this worked, or if you need additional assistance.

Thanks,
Nicole

Hi Tim,

Thanks for reaching out, and thanks for using the Total Upkeep WordPress backup plugin. Sorry to hear you are having issues with Total Upkeep transferring your website, but we are here to help! I’d like to start by getting some additional information – What is the total size of the backup? Are you transferring between live servers or something else? Are you able to download the zip file and upload into the new install?

Please let us know so we can troubleshoot further.

Thanks,
Nicole

Hi Cliff,

Thanks for contacting BoldGrid, and thanks for using the Post and Page Builder for WordPress.

If you’d like to delete the content in the column and start completely over, hover in the area until you see the blue popover at the top of the column. Then click on the menu and Clear Contents like shown here:

Or you can clone an existing paragraph and move it over to the new column to continue adding content below your image, like shown here:

Please let us know if this helped or if you have any additional questions.
Thanks!
Nicole

Hi Heather,

Thanks for reaching out, and thanks for using the BoldGrid Cobalt WordPress Theme. We are always happy to help! Generally speaking we recommend putting code like that in the Customizer, because when you update the theme any modifications made in the theme will be lost, but any code in the Customizer will stay.

Was there a specific reason you wanted to move the code out of the Customizer?

Thanks,
Nicole

Hi Eric,

Thanks for upgrading to the Premium Backup plugin, I’m happy to help you get it installed.

Total Upkeep Premium requires both the Total Upkeep and Total Upkeep Premium plugins to be installed and activated on your website to use all features. You can follow these steps to download the Total Upkeep Premium Extension and install it on your website:

• Login to BoldGrid Central
• Select Plugins from the main screen.
• Download Total Upkeep Premium from the list of available plugins.
• In the Dashboard, Navigate to Plugins → Add New
• Select Upload Plugin
• Browse to the downloaded plugin file and select it
• Click on Install Now
• Click on Activate to complete the installation

Please let us know if this helps or if you need any additional information.

Thanks,
Nicole

Hello Matthew,

Yes, if you’d like to exclude a specific folder or folders from your backup, you can do so when you set the backup to run. There’s a section in this article called Excluding Files or Folders that explains how.

Hope this helps!

Thanks,
Nicole

Hello Pasi,

If you’d like to remove the shadow and change the text color to black, you can use this code:

.palette-primary.blog .entry-title a,
.palette-primary.blog .entry-title a:hover, 
.palette-primary.blog .entry-title a:focus {
	text-shadow: none;
	color: #000;
}

If you’d prefer to remove it entirely, you can use this code:

.palette-primary.blog .entry-title a {
	display: none; 
}

Please let us know if you need anything else!
Thanks,
Nicole