BoldGrid Support

Hi Sue,

Thanks for contacting BoldGrid, we’re always happy to help!

Our support article covers how to update WordPress itself, themes, and plugins, and that link will take you directly to the plugins section. You should look for a circle icon in the admin bar of your website, like shown below, and click it to view all updates for your WordPress installation.

Otherwise, you can download the latest version directly from this link, and use the upload plugin feature to update manually.

Please let us know if you have any other questions.

Thanks,
Nicole

Hello Mike,

Out of the box, our BoldGrid Themes are not able to hide the header entirely. You can add custom CSS to hide it:

.site-header {
display: none;
}

Alternatively you can use the Post and Page Builder with a non-BoldGrid theme, like the Twenty Twenty or Twenty Twenty-One default theme, and then select the Content Only page template.

Please let us know if we can help with anything else.
Thanks,
Nicole

Hi Alessandro,

Thanks for contacting BoldGrid, we’re happy to help! After changing the slider to the new font size, you will need to click the blue Publish button at the top of the Customizer, like shown here:

If after Publishing and closing the Customizer the font size is still incorrect, please let me know.

Thanks,
Nicole

Hi Tim,

Sorry to hear you are having issues with the Post and Page Builder, could you please provide a bit more information so we can assist? What theme are you using on the site? It sounds like you created a custom template in the theme, but cannot save a page using that template from the editor, is that correct? Is the Premium version of Post and Page Builder also installed?

Thanks,
Nicole

Hello,

You need to pick a page to be your homepage, it doesn’t need to be literally called “Home” if you don’t want, but you need to select something in that dropdown. Until a page is assigned to be the homepage in that dropdown, your blog will show on your main URL. What page do you want to be your homepage?

You can use a free Dropbox account to send images if you’d like: https://www.dropbox.com/basic

Thanks,
Nicole

Thank you for the additional information, I talked to our development team and the issue appears to be with the hosting servers, not anything specific to your WordPress install. We are working diligently to get this issue resolved and we apologize for the inconvenience.

The work-around we recommend at this time is to use the default WordPress editor, you can follow this guide to change the editor being used on each page / post.

We will update you as we can.

Thanks,
Nicole

Hi Deborah,

Thanks for contacting BoldGrid support, we’re happy to help get your homepage setup. In the Customizer please navigate to Advanced > Homepage Settings and you should see this panel:

The homepage is set to the page called “Home” and then Posts page is set to a page called “Blog”. You may not have a blog page created but you can do so right from the Customizer by clicking the + Add New Page link below the Posts page box:

Once both the homepage and blog page are set your website should display the content as you’d like it.

Please let us know if this worked, or if you need additional assistance.

Thanks,
Nicole

Hi Tim,

Thanks for reaching out, and thanks for using the Total Upkeep WordPress backup plugin. Sorry to hear you are having issues with Total Upkeep transferring your website, but we are here to help! I’d like to start by getting some additional information – What is the total size of the backup? Are you transferring between live servers or something else? Are you able to download the zip file and upload into the new install?

Please let us know so we can troubleshoot further.

Thanks,
Nicole

Hi Cliff,

Thanks for contacting BoldGrid, and thanks for using the Post and Page Builder for WordPress.

If you’d like to delete the content in the column and start completely over, hover in the area until you see the blue popover at the top of the column. Then click on the menu and Clear Contents like shown here:

Or you can clone an existing paragraph and move it over to the new column to continue adding content below your image, like shown here:

Please let us know if this helped or if you have any additional questions.
Thanks!
Nicole

Hi Heather,

Thanks for reaching out, and thanks for using the BoldGrid Cobalt WordPress Theme. We are always happy to help! Generally speaking we recommend putting code like that in the Customizer, because when you update the theme any modifications made in the theme will be lost, but any code in the Customizer will stay.

Was there a specific reason you wanted to move the code out of the Customizer?

Thanks,
Nicole

Hi Eric,

Thanks for upgrading to the Premium Backup plugin, I’m happy to help you get it installed.

Total Upkeep Premium requires both the Total Upkeep and Total Upkeep Premium plugins to be installed and activated on your website to use all features. You can follow these steps to download the Total Upkeep Premium Extension and install it on your website:

• Login to BoldGrid Central
• Select Plugins from the main screen.
• Download Total Upkeep Premium from the list of available plugins.
• In the Dashboard, Navigate to Plugins → Add New
• Select Upload Plugin
• Browse to the downloaded plugin file and select it
• Click on Install Now
• Click on Activate to complete the installation

Please let us know if this helps or if you need any additional information.

Thanks,
Nicole

Hello Matthew,

Yes, if you’d like to exclude a specific folder or folders from your backup, you can do so when you set the backup to run. There’s a section in this article called Excluding Files or Folders that explains how.

Hope this helps!

Thanks,
Nicole

Hello Pasi,

If you’d like to remove the shadow and change the text color to black, you can use this code:

.palette-primary.blog .entry-title a,
.palette-primary.blog .entry-title a:hover, 
.palette-primary.blog .entry-title a:focus {
	text-shadow: none;
	color: #000;
}

If you’d prefer to remove it entirely, you can use this code:

.palette-primary.blog .entry-title a {
	display: none; 
}

Please let us know if you need anything else!
Thanks,
Nicole

Hi Bart,

Sorry to hear you’re having problems using the Post and Page Builder after upgrading to WordPress 5.6. What web browser are you using to update your website? While we were updating our plugins to be compatible with WordPress 5.6, we noticed the problems you’re describing can happen intermittently in Firefox. Our developers are still working on complete Firefox compatibility, and in the meantime we recommend using Chrome.

Please let us know how else we can help!

Thanks,
Nicole

Hello Ksenia,

Thanks for contacting BoldGrid – we are always happy to help!

By default comments are not enabled on pages in BoldGrid themes. To enable comments, please follow these steps, or read this article for more information.

1. Navigate to Pages -> All Pages in your WordPress Dashboard.
2. Hover over any page you’d like to enable comments for, and click Quick Edit.
3. Check the box Allow Comments.

BoldGrid uses the Google Font Library, which is why system fonts like Tahoma are not available. Google Fonts have Cyrillic options – https://fonts.google.com/?subset=cyrillic-ext – and should display correctly on your BoldGrid website. What specific issues are you having with the font so we can further assist?

Thanks,
Nicole

Hello Kenzie,

Sorry to hear the Post and Page Builder was causing a fatal error. We recently updated our plugins for better compatibility with the WordPress Core 5.6 release and have not noticed any fatal errors with the most recent version. Please ensure all your plugins, themes, and WordPress itself are on the most recent versions.

If everything is up to date and you encounter any more fatal errors when activating the plugin we would appreciate it if you could send us the full error message so our development team can investigate any additional compatibility issues.

Thanks,
Nicole

Hi Angelina,

I’d be happy to help you enable comments on pages, just like they are on posts. The easiest way is to:

1. Navigate to Pages > All Pages in your WordPress Dashboard.
2. Hover over any page you’d like to enable comments for and click Quick Edit.
3. Check the box Allow Comments and then click the blue Update button.

If after doing this the comments are still not showing, please review our support article with additional information, including custom code you can use if needed.

Please let me know if you have any other questions!
Thanks,
Nicole

Hello Funda,

The footer options available will depend on the theme you’re using. If you’re using BoldGrid Crio, you can learn more about customizing the Crio footer here.

If you’re using a BoldGrid theme other than Crio, you can learn about working with footer widgets in this support article.

I hope this helps, please let me know what theme you are using or your domain if you need further assistance.

Thanks,
Nicole

Hi Amanda,

Thanks for contacting us – sorry you’re having issues getting the background of your website to be a color instead of the pattern. Before we jump to custom CSS to fix this problem, I’d like to check a Customizer setting to see if that will fix it.

Please open the Customizer and go to the Background panel. If you see the Pattern & Color section, click the Image button at the top, like shown below, and then click Publish and close the Customizer. This should stop the background pattern from showing on your site.

Please let us know if this worked or if we need to troubleshoot further.

Thanks,
Nicole

Hello Kevin,

Thanks for reaching out about Total Upkeep being compatible with Digital Ocean Spaces. I checked with our lead developer and unfortunately at this time they cannot be used together.

Please let us know if you have any other questions.

Thanks,
Nicole