BoldGrid Support

Hi Leland,

Thanks for the great question! At this time we are actively working on adding a new feature for custom page headers, and we expect it to release within the next few weeks.

In the meantime, if you’d like to hide the header or footer on any single page, you can do so with custom CSS. First you’ll need to find the ID for the page or post you’d like to hide them on. To do this, open the page on the front end of your website, right click your mouse and inspector using your browser developer tools. Look for the body class near the top of the code, and in that section of code you will see page-id-# or postid-# – copy this code.

Now open the Customizer and navigate to CSS/JS Editor to add custom CSS. You can use this sample code, replacing the postid-1 with your specific page-id or postid.

.postid-1 .site-header,
.postid-1 .site-footer {
    display: none;
}

Or, just for one:

.postid-1 .site-footer {
    display: none;
}

Please let us know if this worked, or if you have any additional questions.

Thanks,
Nicole

Hello,

To update your menu links, please start by going to Customize > Active Site in your dashboard. Once the Customizer is open, click on Menus and then the menu you’d like to adjust (likely named primary).

To ensure the proper link is used, it may be best to remove the current Home link and add a new one. Click the dropdown arrow to open the Home link panel, and click the red Remove text link at the bottom. Next, click the Add Items button below the link list. Under Pages, you should see a link for Home with the text Front Page next to it. Add this link to your menu, and drag up to the top of the list.

Click the blue Publish button at the top of the Customizer panel to save – now your Home menu link should be correct.

Please let us know if you need any additional help.

Thanks,
Nicole

Hello Michael,

Thanks for reaching out – sorry you received this error while working with BoldGrid. It appears your website is missing some files for the Inspirations plugin. Please deactivate, delete, and then reinstall the plugin from here: http://repo.boldgrid.com/boldgrid-inspirations.zip to address this issue.

Please let us know if you have any additional concerns.

Thanks,
Nicole

Hello,

Thanks for contacting us – we are happy to help you adjust the font size of the h2 title-main in Grid One. Since Grid One uses a very large heading size, when using longer words we suggest using CSS Media Queries to set specific font sizes for different devices. I tested using your heading, and I found this code to work. You can copy and paste it into Customizer > Custom JS & CSS in the Custom Theme CSS section at the top of that panel:

@media (max-width:767px) {
h2.title-main {
	font-size: 44px !important;
}
}
@media (min-width:768px) and (max-width:1200px) {
h2.title-main {
	font-size: 60px !important;
}
}
@media only screen and (min-width: 1200px) {
h2.title-main {
	font-size: 79px !important;
}
}

Please let us know if this worked, or if you have any other questions.

Thanks,
Nicole

Hi Joe,

Sorry to hear you are having a problem with Total Upkeep taking backups. If you navigate in your dashboard to Total Upkeep > Tools is there anything showing in the Logs or History? Where are you storing your backups? Please let us know and we can investigate further.

Thanks,
Nicole

Hello Ozan,

To receive a refund, please email support@boldgrid.com and we can take care of that for you. Sorry to hear you are unhappy with the service – is there anything we can do to help?

Thanks,
Nicole

Hello,

Unfortunately at this time there isn’t a way to pull the page title up into the header. Leaving the “Display page title” unchecked is fine as long as you add one h1 heading to the page. The h1 is what search engines look for on each page, and each page should only have one. It makes no difference if you add it yourself or use the core WordPress page title.

If you’d like more information on SEO and headings, we have this article to help: https://www.boldgrid.com/support/boldgrid-easy-seo-plugin-product-guide/introduction-to-seo-content-and-structure/

Thanks,
Nicole

Hello,

Thanks for trying our Cloud WordPress service, we are so glad you found it helpful! Installations never expire if you created it under a BoldGrid Central account – https://www.boldgrid.com/central

If the site needs to be transferred, here is a helpful guide: https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/

Please let us know if you need anything else,
Nicole

Hello,

It is possible to create clickable divs with WordPress and BoldGrid, we have this article detailing how to do so: https://www.boldgrid.com/support/page-builder/create-collapsing-accordion/

Please let me know if you need anything else!

Thanks,
Nicole

Hello,

Yes! You can transfer a Squarespace site to WordPress. Here is an article explaining how to move the site: https://www.wpbeginner.com/wp-tutorials/how-to-properly-move-from-squarespace-to-wordpress/

After transferring you can add any BoldGrid themes or plugins you’d like. Please let me know if you have any other questions.

Thanks,
Nicole

Hello,

Sorry to hear you are having issues customizing your menu – what theme are you using? Could you please provide the link to your website?

It is best practice to delete any plugins that are not being used on your website. You can tell which plugins are active and inactive from Plugins > Installed Plugins. Active plugins have a blue background and inactive plugins have a white background.

Keep in mind that all plugins, themes, and WordPress itself should be kept up to date. WordPress recently had a major release and can cause conflicts with older plugins.

If you have concerns about updating or deleting plugins, we recommend taking a backup of your site and working on it in our Cloud WordPress environment so your website stays safe and unbroken. You can learn more about this process here: https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/

Thanks,
Nicole

Hello.

Thanks for posting your question regarding making changes to your Pages globally. I’m sorry to see that you are dissatisfied. I recommend submitting your feedback through the BoldGrid Central Portal’s “Feature Request”. This will notify the BoldGrid developers of your desires to consider adding them in future versions of BoldGrid.

I hope this helps!
Sincerely,
Carlos D

Hello,

I’m sorry to see that you are experiencing an issue with the Social Media menu and the Page Title. I’m unable to replicate the issue

Hello.

I’m sorry to hear you requesting a refund. To request a refund you’ll need to log into BoldGrid Central using the email address associated with your purchase. From the Home tab, click Support Request under the Manage My Account section. Fill out the form and that will go to BoldGrid Support. I hope this helps!

Hello and thanks for contacting us.

Although there isn’t a theme directly advertised as such, there are many marketing themes that may fit your need. Feel free to check the other themes on the site and let us know if you have further questions.

Hello,

Thanks for posting your question for assistance with editing various aspects of your BoldGrid website. I’m happy to assist you. I believe you are seeing a responsive component that is causing the change in appearance of the menu when you switch from the preview to the live view. For example, I can see (on my larger screen) the navigation menu appears as one line. However, on my smaller screen the navigation menu spans two lines in order to maintain the look and functionality on the smaller device. In order to change this behavior, you would need to use Google Developer Tools to find the CSS necessary to customize your website’s CSS. For instance, you can use:

.boldgrid-framework-menu li {
padding-left: 0px;
padding-right: 0px;
}

.palette-primary #secondary-menu a {
padding-left: 0px;
padding-right: 0px;
}

to reduce the padding and possibly allow the menus to all appear on one line for all size screens.

The black background is indeed an accent of the Resolve theme/Inspiration. Again, you would need to use the Custom CSS Editor to enter the following code:

.palette-primary .background-accent{
display:none;
}

The mobile “responsive” theme is automatic. I don’t see any issues with the mobile version except for the header image. It appears to be too large to fit in a mobile device’s smaller screen. You may consider another photo if you are unable to crop it to appear better on mobile devices.

I hope this helps!

Sincerely,
Carlos D

You can follow the WordPress guide for changing permalinks. We also have a guide about editing BoldGrid pages.

I recommend contacting HostMonster with this MySQL article for troubleshooting. Otherwise, we’ll have to recommend you consider another backup plugin. We’re also looking into the matter more in-depth on our own. Sorry for any inconvenience.

Have you tried disabling all plugins until you figure out the problem plugin? The screenshot doesn’t show for me. Also, you may want to ensure you’re installing plugins from official respositories.

Hello!

Thanks for posting your question regarding adjusting your header (Tagline) to span one line rather than two. I’m sorry to see that you are experiencing difficulty with this. The number of lines that the tagline/header can be manipulated by changing the font size for the Subheadings. You can use the Fonts section of the Customizer to adjust the Font Size for the Subheadings. Still, note that the size of the screen may cause the responsive theme to adjust the number of lines that are used to display your tagline.

Another change you can make is located in the Site Title & Logo section of the Customizer. Click on the Position toggle and a few more sliders will appear. You can modify the Horizontal Margin as you see fit. The Site Title and Tagline both adjusted with this setting for the Wedge theme. You can also use the other sliders to see if you can manipulate that section to appear as you would like.

I hope this helps!

Sincerely,
Carlos D