BoldGrid Support

Hello.

I’m sorry to hear you requesting a refund. To request a refund you’ll need to log into BoldGrid Central using the email address associated with your purchase. From the Home tab, click Support Request under the Manage My Account section. Fill out the form and that will go to BoldGrid Support. I hope this helps!

Hello and thanks for contacting us.

Although there isn’t a theme directly advertised as such, there are many marketing themes that may fit your need. Feel free to check the other themes on the site and let us know if you have further questions.

Hello,

Thanks for posting your question for assistance with editing various aspects of your BoldGrid website. I’m happy to assist you. I believe you are seeing a responsive component that is causing the change in appearance of the menu when you switch from the preview to the live view. For example, I can see (on my larger screen) the navigation menu appears as one line. However, on my smaller screen the navigation menu spans two lines in order to maintain the look and functionality on the smaller device. In order to change this behavior, you would need to use Google Developer Tools to find the CSS necessary to customize your website’s CSS. For instance, you can use:

.boldgrid-framework-menu li {
padding-left: 0px;
padding-right: 0px;
}

.palette-primary #secondary-menu a {
padding-left: 0px;
padding-right: 0px;
}

to reduce the padding and possibly allow the menus to all appear on one line for all size screens.

The black background is indeed an accent of the Resolve theme/Inspiration. Again, you would need to use the Custom CSS Editor to enter the following code:

.palette-primary .background-accent{
display:none;
}

The mobile “responsive” theme is automatic. I don’t see any issues with the mobile version except for the header image. It appears to be too large to fit in a mobile device’s smaller screen. You may consider another photo if you are unable to crop it to appear better on mobile devices.

I hope this helps!

Sincerely,
Carlos D

You can follow the WordPress guide for changing permalinks. We also have a guide about editing BoldGrid pages.

I recommend contacting HostMonster with this MySQL article for troubleshooting. Otherwise, we’ll have to recommend you consider another backup plugin. We’re also looking into the matter more in-depth on our own. Sorry for any inconvenience.

Have you tried disabling all plugins until you figure out the problem plugin? The screenshot doesn’t show for me. Also, you may want to ensure you’re installing plugins from official respositories.

Hello!

Thanks for posting your question regarding adjusting your header (Tagline) to span one line rather than two. I’m sorry to see that you are experiencing difficulty with this. The number of lines that the tagline/header can be manipulated by changing the font size for the Subheadings. You can use the Fonts section of the Customizer to adjust the Font Size for the Subheadings. Still, note that the size of the screen may cause the responsive theme to adjust the number of lines that are used to display your tagline.

Another change you can make is located in the Site Title & Logo section of the Customizer. Click on the Position toggle and a few more sliders will appear. You can modify the Horizontal Margin as you see fit. The Site Title and Tagline both adjusted with this setting for the Wedge theme. You can also use the other sliders to see if you can manipulate that section to appear as you would like.

I hope this helps!

Sincerely,
Carlos D

The Appearance option from the Dashboard is removed in the BoldGrid Settings. You can always disable this setting and then it will be displayed again. You can review our post titled: “How to Restore the WordPress Admin Menu” for more information.

I’m sorry to see this is happening. I recommend that you try to view the site from a private browsing session or clear your browser cache before previewing the changes to your website. Have you enabled a staging website as well? If so, be sure you are selecting the correct website from the customizer when making changes.

Press Customize, Colors, then the color you’d like to change. If you’d like, you can read more about CSS color changes at w3schools.com.

Hello.

Thanks for posting your question regarding removing the Special Thanks link in your footer. This option is only available if you are using a Premium Connect Key for BoldGrid. Unfortunately, the page cannot be modified regardless of the type of Connect Key you are using. I hope this helps!

Sincerely,
Carlos D

Hello.

I’m sorry to see that you are dissatisfied with the appearance of your website on a mobile device. All the BoldGrid Inspirations/themes are responsive, so they should, by default, adjust to display optimally on mobile devices. What kind of issue are you experiencing?

Did this happen after installing or updating any new plugins? What inspiration are you using?

Hello,

Thanks for asking your question about making your content full-width. I’m sorry to see that you are experiencing issues with this. I’m not sure exactly what you are referring to. What content are you having issues with? The content should be responsive so there shouldn’t be a need to expand the width manually or through CSS. Can you please provide more details surrounding what you are doing, what theme/inspiration you are using, what version of BoldGrid you are using, and any other details that would help us to replicate the issue you are experiencing? This will allow us to provide more assistance.

I apologize for any inconvenience. You can also ask questions via contact form. Also, if you’re hosting with a BoldGrid partner, they provide full support.. I hope you find this information helpful.

Hello,

Thanks for your question regarding using your own theme with BoldGrid. When you install BoldGrid with your current theme active, then you will be able to modify your theme using the Customizer. However, if the theme is not “BoldGrid Certified” it may not be as customizable or have all the features available to modify using the Customizer.

I hope this helps!
Sincerely,
Carlos D

In the Menus section (from Customize or Appearance), you’ll need to drag the menu item to the right until it shows an indented position. You can view examples of this by searching for “WordPress submenu item” images.

Hello Connie!

Thanks for posting your question regarding the format of the menus and submenus when using the Hydra (and Uptempo) Inspirations in BoldGrid. Unfortunately, I am unaware of a way to modify the CSS to accommodate your request. I recommend signing up at BoldGrid Feature Request Portal and submitting your feedback to the developers of the themes as I’m unable to provide a solution to reformat the menus and submenus.

Hello Willem!

Thanks for posting your question regarding using the same BoldGrid theme on two different websites. Your BoldGrid Premium Connect Key is used to enable the BoldGrid plugin features. It does not save your theme to use on two separate websites. With that said, you would need to enter the Connect Key for each website as outlined in our guide: Activating Your BoldGrid Connect Key. Once you have entered this into both websites, you will need to use select the Inspiration for each instance and begin building the website(s) on each instance of BoldGrid. The changes you make on one site will not affect the other(s) with the same Connect Key.

Hello!

Thanks for posting your question regarding the functionality of the menu on mobile devices. I’m sorry to see that you are experiencing this issue. I have loaded the Pavilion theme with the latest version of BoldGrid plugins and was unable to replicate the issue. Can you please share the version of any/all BoldGrid plugins you are using, along with the version of WordPress you are seeing this issue on? As well, if you could provide a list of the plugins you are running in tandem with BoldGrid, this can help us to better assess the situation and determine if a resolution can be relayed to you.