BoldGrid Support

I’m sorry to see that your email is not working properly. Can you please provide the steps you are taking to send the email(s) that you are not receiving. Also, which email address are you using? These details will help us diagnose the issue with your email.

The iPad should work. I doubt you’ll want to do such work on your phone. You can simulate the appearance from your browser using the Inspect Element function.

Unfortunately, to do this you’d likely be better off creating your own index page from scratch. Otherwise, doing this within BoldGrid would require deep recoding of the section elements. Sorry for any inconvenience.

Hello,

I’m sorry to see that you are experiencing difficulties in saving your changes when using the Customizer. Unfortunately, I am unable to diagnose the cause of this issue to provide a response that includes how to fix this. I recommend ensuring that your plugins for BoldGrid are all up to date and that you are using an Inspiration or a BoldGrid certified theme. If you are experiencing further issues, please be sure to provide additional details that help to replicate the issue you are experiencing. These details should include the version(s) of each plugin you are using and the exact steps you are taking to replicate the issue you are reporting.

I recommend finding an inspiration with a layout you like. Then, you can customize it further and possibly add blocks similar to the bottom of your linked website via HTML code or WordPress plugin.

Hello,

Thanks for posting your question regarding the image that appears below the header on each page of your website. Yes, you are correct, this is a part of the theme. This can be changed in your Customizer by going to Customize > Background. From there you can click on Change image to use the media window to change the image. This guide also will help you with the steps.

I hope this helps.

A few things:

Ensure you’re pressing Publish once you add the page to your menu.

Do you have any caching plugins that may need to be cleared?

What theme are you using?

The BoldGrid plugin suite is built on, and therefore require, the WordPress CMS. If you give more information, we’ll be able to offer suggestions.

Hello,

Thanks for posting your question regarding how to modify the Attribution/Special Thanks Page. Unfortunately, this page can not be modified manually. It is distributed through the Inspiration you choose and the items/elements within it. You can remove the link with a Premium Connect Key. However, you can not modify the page.

I hope this helps,
Sincerely,
Carlos D

As of now, BoldGrid Post & Page Builder doesn’t work well alongside Glutenburg. We’re currently working to ensure BoldGrid is compatible with Gutenburg before its full integration into WordPress installation. Sorry for any inconvenience.

Hello!

Thanks for posting your question regarding your homepage being overlapped by the pages that you have created. I’m sorry to see that this is occurring for you. I’m unsure of a resolution for this kind of behavior because I am unable to replicate this using the latest versions of WordPress and BoldGrid plugins.

Further, this does not seem to be a common issue that I am aware of. I would need the additional details below to help determine a resolution and replicate what is happening:

The version of any/all BoldGrid plugins and WordPress you are running
A list of the plugins you are using in tandem with BoldGrid, as well as the version(s) you are running
The Inspiration theme/category you are using, as well as the version you are running
A screenshot of the behavior you are describing

With these details, we may be able to further assist you.

Hello!

Thanks for posting your question regarding the changes you made to the backup directory causing your site to become inactive. I’m sorry to see this is happening to you. Unfortunately, it’s unclear as to what changes you made that caused this issue. Further, this does not seem to be a common issue that I am aware of. I would need the additional details below to help determine a resolution and replicate what changes you made:

What changes you made to troubleshoot the backup directory.
Where the changes were made
The version of any/all BoldGrid plugins and WordPress you are running
A list of the plugins you are using in tandem with BoldGrid

With these details, we may be able to further assist you. However, depending on the severity you may need to restore a functional backup from a time prior to the changes you made.

Can you share what version and theme you’re using? I recommend ensuring your website is up-to-date and you’ve cleared any caching software for the website as I’m unable to replicate the issue.

Meanwhile, you could accomplish your goal manually by copying all content from the text editor into a new page and selecting Staging.

To edit that text within this theme you’d need to edit the template files. You can do this via CSS/HTML Editor and on the right, inc > boldgrid-theme-framework-config > config.php under the function boldgrid_social_followme_text at the bottom. The text will be surrounded in a h2 code. If you’re uncomfortable editing PHP code, you’ll need to change to another theme to make such adjustments.

If you’re unable to edit it from within Customize > Site Title & Logo, you may need to apply custom CSS within the Advanced > Custom JS & CSS section.

You could try reducing the padding and/or font size on the menu items. Adding the following code to your custom CSS ( Customize > Advanced > Custom JS & CSS ) should help:

.navbar-default .navbar-nav > li > a {
padding: 5px;
font-size: 14px;
line-height: 1em;
}

Hi Paul,

Thanks for posting your question regarding the options to change the font for your website. I’m sorry to see that you are experiencing an issue. Although I’m not quite sure what the issue you are describing, I was unable to replicate any issues with my test BoldGrid website when changing the fonts for the Monument – Photography Inspiration.

When you navigate to the Fonts section of the Customizer, what options are available for you to click on? It should appear as a list of common elements (Menus, Headings, Subheadings, Main Text) on the page that you can click to customize the typography.

Best Regards,
Carlos D

Hello!

Thanks for your question regarding Accelerated Mobile Pages capabilities with BoldGrid. I am unaware of any plans or progress made in implementing this kind of feature. Although the great thing about BoldGrid working in WordPress is that you can simply add features like this by searching for a plugin. I was able to locate one called AMP for WordPress, in particular, however, I have never used it. For this reason, I recommend making a backup of your website and testing this in a sandbox environment prior to launching it on your live website.

I hope this helps!
Sincerely,
Carlos D

Hi Brendan,

Thanks for posting your question regarding changing the email address that you receive your form submissions to. I’m sorry to see that you are experiencing issues with this. Where this is done depends on the Forms plugin you are using. Are you using NinjaForms, WPForms, or another form plugins?

Best Regards,
Carlos D

Hi Sharon,

Thanks for asking your question about adding the ® (Registered) symbol to your headline and Services block. You simply need to enter the following text as the Registered symbol will appear automatically when you load the website (may not load in preview):

®

I hope this helps!
Sincerely,
Carlos D