BoldGrid Support

Hi Paul,

Thanks for posting your question regarding the options to change the font for your website. I’m sorry to see that you are experiencing an issue. Although I’m not quite sure what the issue you are describing, I was unable to replicate any issues with my test BoldGrid website when changing the fonts for the Monument – Photography Inspiration.

When you navigate to the Fonts section of the Customizer, what options are available for you to click on? It should appear as a list of common elements (Menus, Headings, Subheadings, Main Text) on the page that you can click to customize the typography.

Best Regards,
Carlos D

Hello!

Thanks for your question regarding Accelerated Mobile Pages capabilities with BoldGrid. I am unaware of any plans or progress made in implementing this kind of feature. Although the great thing about BoldGrid working in WordPress is that you can simply add features like this by searching for a plugin. I was able to locate one called AMP for WordPress, in particular, however, I have never used it. For this reason, I recommend making a backup of your website and testing this in a sandbox environment prior to launching it on your live website.

I hope this helps!
Sincerely,
Carlos D

Hi Brendan,

Thanks for posting your question regarding changing the email address that you receive your form submissions to. I’m sorry to see that you are experiencing issues with this. Where this is done depends on the Forms plugin you are using. Are you using NinjaForms, WPForms, or another form plugins?

Best Regards,
Carlos D

Hi Sharon,

Thanks for asking your question about adding the ® (Registered) symbol to your headline and Services block. You simply need to enter the following text as the Registered symbol will appear automatically when you load the website (may not load in preview):

®

I hope this helps!
Sincerely,
Carlos D

Hello.

I’m sorry to see that you are experiencing an issue with using the Read More feature. Unfortunately, I do not know of a way to correct this. I recommend submitting the details of this issue to the BoldGrid developers to review further. They are available by signing up and sending them a message from the BoldGrid Central.

I hope this helps!
Sincerely,
Carlos D

Hi.

Thanks for posting your question about the SSO Azure plugin compatibility with BoldGrid. The login functionality for WordPress is the same as for BoldGrid. I am not able to speak for MediaTemple’s staging site functionality or for the SSO Azure plugin’s capabilities.

I recommend you contact Microsoft regarding the ability to do what you are looking to do. They have more insight into the products and services they offer.

BoldGrid is built for WordPress, so in theory, if your plugin works for WordPress it will work with BoldGrid.

Additionally, you do not need to purchase anything to try out BoldGrid. You can obtain a Free Connect Key to test things out.

As always, before testing things, I recommend making a backup and downloading that backup to your computer. This allows you to restore the site to its working condition should disaster strike.

I hope this helps.
Sincerely,
Carlos D

I’m sorry to see that you are experiencing this error. I have seen this before and I was able to clear the error by disabling a rule that was being triggered by ModSecurity on the server that I had BoldGrid installed on. Reviewing the Apache error logs helped to identify which error it was and then I simply disabled that rule in the ModSecurity settings. I recommend reaching out to the host of your server to see if they can identify that for you, if you need further assistance.

I hope this helps!
Sincerely,
Carlos D

Hello Ali,

Thank you for your patience. I was able to identify a few objects to customize the CSS (using Google Chrome Dev Tools) for the elements on the page that should provide the appearance you are looking for.

.palette-primary .well {
border: none;
}
.palette-primary .site-footer a {
color: #eee;
}

.palette-primary .widget-title {
color: #eee;
}

Now, the first footer (farthest to the left) may need to be recreated because the formatting is different from the other three (3). However, from my view, they all appear with white text (for links and widget titles) when I use this code. The borders were removed as well. I hope this helps!

Sincerely,
Carlos D

Hello!

Thanks for posting your question regarding creating a table in Word and importing/saving it as a BoldGrid Block.

Unfortunately, at this time this functionality is not available. Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.

Best Regards,
Carlos D

Hello!

Thanks for posting your question regarding how to insert a link to a Podcast into your website. WordPress and BoldGrid both use the same method for inserting media from a URL, like a Podcast, into a Page or Post. While editing your Page or Post, simply click on the Add Media button. From the left sidebar select “Insert from URL“. This will allow you to enter the URL of the media you would like to add to your website.

I hope this helps! Feel free to reach out if you have any further questions or concerns!

Sincerely,
Carlos D

Hi Paul.

Thanks for your feedback, we are happy that you are satisfied so far with BoldGrid. Unfortunately, I am not able to diagnose what is causing this issue. However, a premium connect key is not required for displaying pages you create with BoldGrid. I advise you review the Page’s Status, if the page is private/public, and whether the development group is set to Active or Staging. These are all the components related to controlling the visibility of a Page.

I hope this helps.
Sincerely,
Carlos D

Hello David!

Thanks for posting your question regarding using your active site as a foundation for your staging site. You can duplicate active pages and posts and then change their Development Group to the staging site. However, the Customizer settings are not able to be duplicated to the staging site.

Unfortunately, at this time this functionality is not available. I went ahead and notified our developers who will be adding this to their feature request list.

Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.

Best Regards,
Carlos D

Hi Niki.

Thanks for posting your question about adding a Privacy Policy page link to your footer. I recommend using the Privacy link in the WordPress Settings menu. This will set you up and give you a template you can modify to provide for your website visitors.

If you have a Premium Connect Key, you can remove the Special Thanks links and attributions in your footer.

If you want to add a link to the privacy page you can use the Customizer > Widget editor. Add a HTML or Visual Editor Widget to the Footer section and add the link to your privacy page.

Example HTML link:

<a href=”https://example.com/privacy-policy&#8221; target=”_blank” title=”Click here to navigate to our updated Privacy Policy”>Our Privacy Policy</a>

I hope this helps!
Sincerely,
Carlos D

Hi Ali,

I apologize for misunderstanding. I will review your site and have a look at it with the additional details you have mentioned and try to come up with a solution for you. I will need some time to do this, however, I will respond with another answer to this question once I have some more details to give you. I appreciate your patience and look forward to providing you a more accurate solution.

Sincerely,
Carlos D

I’m sorry to see that you unintentionally made a duplicate purchase. Unfortunately, through the BoldGrid Support website, we are only able to assist with technical issues. In order to request to cancel and refund a BoldGrid Premium Key you will need to log into BoldGrid Central. Be sure to log in using the email address associated with your purchase(s). Then from the Home tab, click on Support Request under the Manage My Account section. Fill out the form and that will go to the BoldGrid Support team that can assist you with this particular kind of request. I hope this helps!

Sincerely,
Carlos D

You should be able to enter text from the Page Editor. Simply open up the page that contains the gallery and enter the text there.

Hello,

I’m sorry to see that the Fonts option in the customizer is no longer available. This is because of the limitations of non-BoldGrid certified themes. Although the WordPress themes are compatible to use with BoldGrid, all the available customizer options may not be available.

I recommend using a BoldGrid Certified theme in order to enable full customizer functionality, like Fonts for example.

Best Regards,
Carlos D

Hi,

Thank you for posting your question regarding the position of the Social Media menu in the Swifty Inspiration. This customization would require modification to the actual theme itself, rather than a setting change in the Dashboard. For customizations like this, I recommend using Google Chrome Developer Tools to determine the code that would be needed to adjust that. You can even use Google Chrome DevTools to preview the adjustments before entering them into the Customizer.

If you provide the URL for your website I can determine this code for you, if you have the social media menu enabled/displayed.

I hope this helps!
Sincerely,
Carlos D

Hello.

Thanks for posting your question regarding using your Free Connect Key in a Multi-Site WordPress environment. BoldGrid is designed around the single WordPress installation. Although it is possible to run BoldGrid using a MS WordPress installation, it is not coded/designed for this functionality. I would not recommend this, however, once you purchase or obtain a Premium BoldGrid Connect Key, then you may use that Key for any installation of WordPress during the initial setup of BoldGrid–regardless of where it is hosted. Your clients should not need that Connect Key once it’s been entered. I hope this helps!

Sincerely,

Carlos

Hello, Andrew!

Yes, BoldGrid can be installed just like any other WordPress plugin. Therefore, as long as your host supports WordPress hosting, then you can utilize the BoldGrid interface for building your website. The system requirements are simply those that are required for WordPress to run.

I hope this helps!

Sincerely,

Carlos