Forum Replies Created
- AuthorPosts
BoldGrid Support
KeymasterHello.
I’m sorry to see that you are experiencing an issue with the staging pages links not appearing as an option to link to. I recommend copying and pasting the URL for the staged page by navigating to the preview of the page and then copying the address bar URL. Paste that in the link and that should work until you launch the site active. Then, you will need to update the link to the correct page.
I hope this helps!
Sincerely,
Carlos DJuly 6, 2018 at 4:19 pm in reply to: “Read more” tag disappears in preview mode and doesn’t work? #22334BoldGrid Support
KeymasterHello.
I’m sorry to see that you are experiencing an issue with using the Read More feature. Unfortunately, I do not know of a way to correct this. I recommend submitting the details of this issue to the BoldGrid developers to review further. They are available by signing up and sending them a message from the BoldGrid Central.
I hope this helps!
Sincerely,
Carlos DBoldGrid Support
KeymasterHi thanks for your question. Our prices are indicated in US dollars. I hope this helps!
BoldGrid Support
KeymasterHi.
Thanks for posting your question about the SSO Azure plugin compatibility with BoldGrid. The login functionality for WordPress is the same as for BoldGrid. I am not able to speak for MediaTemple’s staging site functionality or for the SSO Azure plugin’s capabilities.
I recommend you contact Microsoft regarding the ability to do what you are looking to do. They have more insight into the products and services they offer.
BoldGrid is built for WordPress, so in theory, if your plugin works for WordPress it will work with BoldGrid.
Additionally, you do not need to purchase anything to try out BoldGrid. You can obtain a Free Connect Key to test things out.
As always, before testing things, I recommend making a backup and downloading that backup to your computer. This allows you to restore the site to its working condition should disaster strike.
I hope this helps.
Sincerely,
Carlos DBoldGrid Support
KeymasterHello Ross!
Thanks for posting your question regarding switching out and obtaining a BoldGrid Connect Key. If A2 Hosting is unable to provide you with a Free Premium Connect Key manually, then I recommend installing BoldGrid to a subdomain (if possible). Then use the Connect Key you receive for that request to update the Connect Key on the “imported” website.
If it’s not possible to install on the subdomain, you can obtain a Free Connect Key directly from BoldGrid Central. Then, you can update the Connect Key on the “imported” website.
I hope this helps!
Sincerely,
Carlos D
June 22, 2018 at 12:38 pm in reply to: There was an error fetching categories. Please try again in a few minutes. #22403BoldGrid Support
KeymasterI’m sorry to see that you are experiencing this error. I have seen this before and I was able to clear the error by disabling a rule that was being triggered by ModSecurity on the server that I had BoldGrid installed on. Reviewing the Apache error logs helped to identify which error it was and then I simply disabled that rule in the ModSecurity settings. I recommend reaching out to the host of your server to see if they can identify that for you, if you need further assistance.
I hope this helps!
Sincerely,
Carlos DBoldGrid Support
KeymasterHi.
I’m sorry to see that you are experiencing an issue using a Savona Pro theme. Unfortunately, I’m unable to diagnose why the header.php file is empty. I’m not exactly sure that I understand the steps to replicate the issue. Are you modifying the file directly and the changes are not being reflected? Are you entering HTML into the Customizer tool and those changes are not appearing? Are you having issues with other code that you add? Since you are using a third party theme, the full functionality of BoldGrid may not be available therefore it’s not always possible to advise why this is happening.
Best Regards,
Carlos DBoldGrid Support
KeymasterHello Ali,
Thank you for your patience. I was able to identify a few objects to customize the CSS (using Google Chrome Dev Tools) for the elements on the page that should provide the appearance you are looking for.
.palette-primary .well {
border: none;
}
.palette-primary .site-footer a {
color: #eee;
}.palette-primary .widget-title {
color: #eee;
}Now, the first footer (farthest to the left) may need to be recreated because the formatting is different from the other three (3). However, from my view, they all appear with white text (for links and widget titles) when I use this code. The borders were removed as well. I hope this helps!
Sincerely,
Carlos DJune 15, 2018 at 12:36 pm in reply to: How do I change the email address that the “traditional contact us” form submits and email to? #22443BoldGrid Support
KeymasterHi,
Thanks for posting your questions regarding the form on your BoldGrid website. How you change this depends on which plugin and version you are running. Specifically, if are you using Ninja Forms or WPForms. The email address is typically configured using the WordPress Administrative email address. However, it may also need to be changed in the form itself in some versions. I hope this helps!
Sincerely,
Carlos DJune 15, 2018 at 12:29 pm in reply to: How do I create a custom block with my own pricing table in it? #22445BoldGrid Support
KeymasterHello!
Thanks for posting your question regarding creating a table in Word and importing/saving it as a BoldGrid Block.
Unfortunately, at this time this functionality is not available. Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.
Best Regards,
Carlos DBoldGrid Support
KeymasterHello!
Thanks for posting your question regarding displaying an “Under Construction” page while creating your website.
Unfortunately, at this time this functionality is not available. Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.
Best Regards,
Carlos DBoldGrid Support
KeymasterHello!
Thanks for posting your question regarding how to insert a link to a Podcast into your website. WordPress and BoldGrid both use the same method for inserting media from a URL, like a Podcast, into a Page or Post. While editing your Page or Post, simply click on the Add Media button. From the left sidebar select “Insert from URL“. This will allow you to enter the URL of the media you would like to add to your website.
I hope this helps! Feel free to reach out if you have any further questions or concerns!
Sincerely,
Carlos DBoldGrid Support
KeymasterHi Ali.
I visited your site and it appears that your text is white and the background is grey in your footer. I’m not exactly sure what issue you are experiencing with you customizations in the code.
Best Regards,
Carlos D
BoldGrid Support
KeymasterHi Paul.
Thanks for your feedback, we are happy that you are satisfied so far with BoldGrid. Unfortunately, I am not able to diagnose what is causing this issue. However, a premium connect key is not required for displaying pages you create with BoldGrid. I advise you review the Page’s Status, if the page is private/public, and whether the development group is set to Active or Staging. These are all the components related to controlling the visibility of a Page.
I hope this helps.
Sincerely,
Carlos DBoldGrid Support
KeymasterHello,
Thanks for posting your question about modifying the “Follow Me” text heading displayed in the footer of the Florentine inspiration. That text is hard-coded into the theme, so it cannot be edited, but you can use CSS customization to remove it, by adding this line of code to the HTML/CSS Customizer section.
div.col-md-12.follow-me.text-center h2 {
display: none;
}I hope this helps!
Sincerely,
Carlos D
June 7, 2018 at 11:25 am in reply to: Can the staging site in boldgrid be copied from active site #22475BoldGrid Support
KeymasterHello David!
Thanks for posting your question regarding using your active site as a foundation for your staging site. You can duplicate active pages and posts and then change their Development Group to the staging site. However, the Customizer settings are not able to be duplicated to the staging site.
Unfortunately, at this time this functionality is not available. I went ahead and notified our developers who will be adding this to their feature request list.
Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.
Best Regards,
Carlos DJune 4, 2018 at 11:39 am in reply to: [Resolved] Locking the header so it remains at the top when you scroll #22527BoldGrid Support
KeymasterHi, Ali!
Thanks for your patience and allowing me time to determine a solution for you. When I review your website, it appears as though you have already added the code that Arnel provided for you. I recommend modifying the code Arnel previously provided to you. You should be able to replace that code with this to achieve the desired appearance:
.site-header {
position: fixed;
padding-top: 0;
padding-bottom: 0;
width: 100%;
z-index: 2000;
}
.entry-title, .page-title {
margin: 115px 0;
}This will remove any padding from the top and bottom of the header. Then it will also increase the margin for the page titles to appear below the header, rather than hidden behind the header.
You can adjust the values for padding-top and padding-bottom to see what looks best for all your pages throughout your website. Also, you can modify the margin value, however, the minimum value depends on the size of the header. However, with the values I have provided, it should result in what you are looking for.
I hope this helps.
Sincerely,
CarlosJune 1, 2018 at 5:05 pm in reply to: How do I add privacy policy and terms and conditions to the footer of my site? #22494BoldGrid Support
KeymasterHi Niki.
Thanks for posting your question about adding a Privacy Policy page link to your footer. I recommend using the Privacy link in the WordPress Settings menu. This will set you up and give you a template you can modify to provide for your website visitors.
If you have a Premium Connect Key, you can remove the Special Thanks links and attributions in your footer.
If you want to add a link to the privacy page you can use the Customizer > Widget editor. Add a HTML or Visual Editor Widget to the Footer section and add the link to your privacy page.
Example HTML link:
<a href=”https://example.com/privacy-policy” target=”_blank” title=”Click here to navigate to our updated Privacy Policy”>Our Privacy Policy</a>
I hope this helps!
Sincerely,
Carlos DBoldGrid Support
KeymasterHi Ali,
I will continue to assist you via the other question you have submitted.
Best Regards,
Carlos D
June 1, 2018 at 10:55 am in reply to: [Resolved] Locking the header so it remains at the top when you scroll #22528BoldGrid Support
KeymasterHi Ali,
I apologize for misunderstanding. I will review your site and have a look at it with the additional details you have mentioned and try to come up with a solution for you. I will need some time to do this, however, I will respond with another answer to this question once I have some more details to give you. I appreciate your patience and look forward to providing you a more accurate solution.
Sincerely,
Carlos DMay 25, 2018 at 3:42 pm in reply to: [Resolved] Locking the header so it remains at the top when you scroll #22530BoldGrid Support
KeymasterHi Ali,
If you want to extend the header use this code in your CSS editor:
.entry-title, .page-title {
margin: 250px 0;
}
I’m not aware of a way to extend the header to show the page title but then reduce your header as well. I’m not sure if I am understanding your design request. I hope this helps with the first part of your request though.
Sincerely,
Carlos D
BoldGrid Support
KeymasterI’m sorry to see that you unintentionally made a duplicate purchase. Unfortunately, through the BoldGrid Support website, we are only able to assist with technical issues. In order to request to cancel and refund a BoldGrid Premium Key you will need to log into BoldGrid Central. Be sure to log in using the email address associated with your purchase(s). Then from the Home tab, click on Support Request under the Manage My Account section. Fill out the form and that will go to the BoldGrid Support team that can assist you with this particular kind of request. I hope this helps!
Sincerely,
Carlos DBoldGrid Support
KeymasterI’m sorry to see that you are experiencing an issue with the premade blocks and the images you are adding not displaying properly on your website. I tested the Monument theme by adding a premade block to a page. I then modified some images in the block and reviewed the changes in a private browsing session. The images appear to be loading properly using the latest version of the theme, BoldGrid, and WordPress. I recommend making a backup of your website and then updating WordPress, plugins, and themes if they are available. Otherwise, please provide us with some additional details to assist you more. Here’s what information we would need:
Domain (URL for your website)
Version of BoldGrid (and all BoldGrid plugins)
Version of WordPress
Version of Monument Theme
Replication details: any steps you have taken that I did not take in my testing will help us to replicate what you are experiencing.I look forward to your response to assist you with getting your images to appear properly.
Sincerely,
Carlos DMay 14, 2018 at 5:35 pm in reply to: How do you add text to a Gallery page to satisfy Yoast SEO ? #22602BoldGrid Support
KeymasterYou should be able to enter text from the Page Editor. Simply open up the page that contains the gallery and enter the text there.
May 14, 2018 at 11:33 am in reply to: I added the plug in and now none of my Posts and Pages show up. They are all blank. #22604BoldGrid Support
KeymasterHi,
Thanks for posting your question regarding the plugin installation causing your inability to edit pages and posts. I recommend restoring a backup of the website to restore this functionality. Without knowing the steps you took to replicate the issue or any other errors/details I am unable to diagnose how to fix the issue. If you have those details, please feel free to add a comment so I can review this more for you.
Best Regards,
Carlos D
BoldGrid Support
KeymasterHello,
I’m sorry to see that the Fonts option in the customizer is no longer available. This is because of the limitations of non-BoldGrid certified themes. Although the WordPress themes are compatible to use with BoldGrid, all the available customizer options may not be available.
I recommend using a BoldGrid Certified theme in order to enable full customizer functionality, like Fonts for example.
Best Regards,
Carlos DMay 14, 2018 at 11:25 am in reply to: I installed Gravitar and can no longer edit pages from within the admin page #22608BoldGrid Support
KeymasterHi,
Thanks for posting your question regarding the Gravitar installation causing your inability to edit pages from the admin panel. I recommend restoring a backup of the website to restore this functionality. Without knowing the steps you took to replicate the issue or any other errors/details I am unable to diagnose how to fix the issue. If you have those details, please feel free to add a comment so I can review this more for you.
Best Regards,
Carlos DMay 14, 2018 at 11:16 am in reply to: How do you custom adjust placement of social media menu to header? #22610BoldGrid Support
KeymasterHi,
Thank you for posting your question regarding the position of the Social Media menu in the Swifty Inspiration. This customization would require modification to the actual theme itself, rather than a setting change in the Dashboard. For customizations like this, I recommend using Google Chrome Developer Tools to determine the code that would be needed to adjust that. You can even use Google Chrome DevTools to preview the adjustments before entering them into the Customizer.
If you provide the URL for your website I can determine this code for you, if you have the social media menu enabled/displayed.
I hope this helps!
Sincerely,
Carlos DBoldGrid Support
KeymasterHello.
Thanks for posting your question regarding how to connect your domain to the website you built with BoldGrid.
Since your domain is registered with GoDaddy, you will want to reach out to them to have them “point” your domain (using name servers/DNS) to the server where you built the BoldGrid website.
If you built the website using the BoldGrid Demo/Free Trial, then you will simply need to migrate your BoldGrid website. Then, purchase web hosting for WordPress to restore the backup to a server to host your new website. Finally, GoDaddy will need to connect the domain (to point it to the server you end up hosting the website on).
I hope this helps!
Sincerely,
Carlos D.
- This reply was modified 4 years, 7 months ago by
BoldGrid Support.
BoldGrid Support
KeymasterHello.
Thanks for posting your question regarding using your Free Connect Key in a Multi-Site WordPress environment. BoldGrid is designed around the single WordPress installation. Although it is possible to run BoldGrid using a MS WordPress installation, it is not coded/designed for this functionality. I would not recommend this, however, once you purchase or obtain a Premium BoldGrid Connect Key, then you may use that Key for any installation of WordPress during the initial setup of BoldGrid–regardless of where it is hosted. Your clients should not need that Connect Key once it’s been entered. I hope this helps!
Sincerely,
Carlos
BoldGrid Support
KeymasterHello, Andy.
Thanks for posting your question regarding your BoldGrid Connect Key and the error you are receiving. I’m sorry to see this is happening for you. I recommend reinstalling BoldGrid to ensure you are running the latest version, then retrying to enter your Connect Key. Otherwise, email support@boldgrid.com from the email address you received the Connect Key to, so they can review the issue further.
Best regards,
Carlos
April 24, 2018 at 11:35 am in reply to: Can I use BoldGrid to build my WordPess website that is being hosted by a company not on your list of recommended hosts? #22681BoldGrid Support
KeymasterHello, Andrew!
Yes, BoldGrid can be installed just like any other WordPress plugin. Therefore, as long as your host supports WordPress hosting, then you can utilize the BoldGrid interface for building your website. The system requirements are simply those that are required for WordPress to run.
I hope this helps!
Sincerely,
Carlos
BoldGrid Support
KeymasterHi!
Thanks for posting your question regarding the formats of video and playlists that BoldGrid supports. The only playlist that can be made is from the WordPress interface. You can add media you upload. However, you can typically find plugins for WordPress that support various features. As this one does relate to the building of your website content/media, you can submit suggestions on our BoldGrid Feature Request page. We welcome any feedback that you can provide.
Best Regards
Carlos
April 6, 2018 at 11:00 am in reply to: Is there a way to add the Post Builder Block function to custom post types? #22725BoldGrid Support
KeymasterHello, Will.
Thanks for posting your comment regarding adding blocks to your post for all your types of posts, including standard posts. The BoldGrid Post and Page Builder is available to use with Posts, regardless of the type of Post. There is an orange Add Block button above the Post Editor’s toolbar that will allow you to add the block to the post. If this button does not appear, I recommend ensuring that the Post and Page Builder is activated from the plugin list and also that you are running the latest updated version. I hope this helps!
Sincerely,
Carlos D
March 30, 2018 at 10:24 am in reply to: My user password reset takes you to a screen that requires your password to reset your password. Weirdest part is that is the only field to fill out. #22768BoldGrid Support
KeymasterHello.
Thanks for posting your question regarding the password reset functionality behaving unexpectedly. I’m sorry to see you are experiencing issues with that. I was unable to replicate the issue you are describing, using the latest version of WordPress and BoldGrid. The Lost your password? link, navigates to a page where I entered my email address (or username) and then submit that form. Once I received the email for that user, I clicked on the password reset link and was navigated to the “Reset Password” page. This page displays the instructions to Enter your new password below.
I did see that in my browser, it auto-filled/auto-generated a password and New password is the only field to enter data into.
If you are experiencing persistent issues with the password reset link, please respond back to advise on the steps you are taking and what version of BoldGrid/WordPress you are running. Again, I was testing with the most up-to-date version of each and am unable to replicate any issues with resetting the password.
I hope this helps!
Sincerely,
Carlos D
BoldGrid Support
KeymasterHello.
Thanks for posting your question about a Widget not properly displaying on your website. I’m sorry to see that you are experiencing issues with that. I am not sure what code you are using. Can you please provide additional details, including the steps you are taking to replicate the issue? We can then review this further to possibly diagnose the issue and find a resolution for you.
Best Regards,
Carlos
BoldGrid Support
KeymasterHello Cody.
Thanks for posting your question regarding the watermarks persisting on your images after having purchased them. I’m sorry to see this is happening. I would suggest removing the images and replacing them with the size image(s) that you purchased. If you’re still experiencing issues after that, I recommend you make a backup of your website then update any BoldGrid plugins/themes as well as your WordPress core installation. These updates can help correct bugs and plug security vulnerabilities.
If you continue to experience issues, please reply back with the exact steps you are taking to replicate the issue you are reporting. Also, be sure to include the details of your WordPress and BoldGrid plugins/themes/installation for us to be able to provide more assistance.
Sincerely,
Carlos
March 19, 2018 at 4:28 pm in reply to: Where do I find the file to edit to remove the ”you may use these html tags…” from a child theme for Wedge? #22838BoldGrid Support
KeymasterHello Erik!
Thanks for posting your comment regarding removing the HTML markup alert from below the comments field.
First, I’d recommend creating a backup of your website, before implementing my recommendation below. After making that backup, navigate to Customize > CSS/HTML Editor. Under the Theme Files section, navigate to the file/path here:
inc/boldgrid-theme-framework/includes/class-boldgrid-framework-comments.php
Once that file loads in the editor, scroll down (to approximately line 138). Remove the following code from this file:
‘comment_notes_after’ => ‘<p class=”form-allowed-tags”>’ . __( ‘You may use these <abbr title=”HyperText Markup Language”>HTML</abbr> tags and attributes:’, ‘bgtfw’ ) . ‘</p><div class=”alert alert-info”>’ . allowed_tags() . ‘</div>’,
Finally, click the Update File button at the bottom of the page.
This removes the notes after the comment field, as you have described. If for some reason, this causes unwanted behavior, you can always use the backup you created (prior to making these changes), to restore the file. I hope this helps!
Sincerely,
Carlos D
BoldGrid Support
KeymasterHello!
Thanks for posting your question about your form’s submissions. Locating these depends on the plugin you are using to build your forms.
For instance, if you are using Ninja Forms, you can access the submissions by following these steps:
- Log into your BoldGrid Administrative Dashboard.
- Navigate to Forms > All Forms.
- Hover over the form you would like to review the submission(s) for.
- Click on View Submissions.
Alternatively, if you are using WPForms, you will need the Pro version to be able to view the submissions in the Administrative Dashboard area. However, using the free version of WPForms, you will need to configure the Notification Settings, for each form.
If you are using another plugin for creating your forms, you may need to refer to their documentation to locate the submissions to review. I hope this helps!
Sincerely,
Carlos D.
BoldGrid Support
KeymasterHi Leroy,
Thanks for posting your question regarding the modifications to your buttons on your homepage and the text size. I’m sorry to see you are experiencing issues with editing that.
I’m not sure of the method by which you have created those buttons.
- Have you tried using a Widget in that page?
- How are you modifying this element in your site?
- What versions of BoldGrid (all plugins) are you using?
- What version of WordPress are you using?
- What are the steps you are taking to replicate the behavior you are trying to correct?
I am looking forward to those details to be able to assist you further.
Sincerely,
Carlos D
- This reply was modified 4 years, 7 months ago by
- AuthorPosts