BoldGrid Support

Hello Katie.

Thanks for posting your question about adjusting the line spacing in the header font, as it appears on Tablet/Mobile devices. You can customize the CSS for that particular item, by using the CSS Editor in BoldGrid’s Customizer. I was able to pull up your website and I believe the following code should handle adjusting the spacing for tablet/mobile devices:

@media (max-width:991px) {
entry-title > h1 {
line-height: 1.2;
}
}

You can simply copy/paste that code into the CSS Editor as described in the article (linked above). I hope this helps!

Sincerely,

Carlos D

Hello Sarah,

Thanks for posting your question regarding BoldGrid’s ability to utilize JavaScript for displaying custom results for products based on location. Although BoldGrid does not handle the products and location based search results, you can always utilize other WordPress plugins, like WooCommerce, for instance. I recommend reviewing the various E-commerce plugins for WordPress that you can then add to your website built with BoldGrid.

I hope this helps!

Sincerely,

Carlos D

Hello.

Thanks for posting your question regarding changing the color of your Site Logo section. The colors can be changed through the default Color Selector in the Customizer. If you click on one of the colors, the section(s) that the color is assigned to will briefly flash, to make you aware of what will change.

If the change can not be made within the Color Selector, the only other option would be to create a child theme and manually modify the CSS for that child theme. Note: the guide linked for modifying the CSS instructs to enter the modified CSS into the CSS editor, however, you should add that code to the child theme in this case. The child theme is important so that your customizations are not overwritten when the (parent) theme has to be updated. Although this is an advanced topic, the instructions should guide you pretty well. However, actually coding/developing that theme may require some more advanced knowledge of CSS. I hope this helps though!

Sincerely,

Carlos D

Hello Greg,

Thanks for posting your question regarding the location of existing website pages to edit. I’m sorry to see that you are experiencing an issue with updating the content on your website’s pages.

The Pages are maintained in the same location inside WordPress, with or without BoldGrid installed. You may navigate to them by clicking on the Pages option from the Administrative Dashboard.

If you are not seeing the pages listed, then there may be an underlying issue that is causing them to not load properly. I recommend disabling non-BoldGrid plugins that may be used to modify the pages/posts or editor in general. If you disable the plugins one-by-one, you may be able to identify if one is causing the conflict (i.e. you disable a plugin and the site loads your pages for editing).

You can also attempt to restore the website from a known working backup.

Lastly, I recommend ensuring all your plugins, themes, and WordPress are updated to the last versions.

If those recommendations do not resolve the issue, to diagnose the issue, we would need the following details to replicate and further trouble shoot:

• The version of (all) BoldGrid plugins you have installed.
• The version of WordPress installed.
• The version of the theme you are using.
• The error message(s), if any, that are appearing instead of your pages.
• The exact steps you are taking to replicate the unexpected behavior.

I look forward to your response to be able to assist you further. I hope this helps!

Sincerely,

Carlos D

Hello Mike.

Thanks for posting your question regarding finding the content of your website, after it’s been quarantined. I’m sorry to see that your website was hacked. The pages and posts are not stored in the files that were quarantined. You can review your website’s database for the posts/pages content you are looking for. If you have WP-CLI installed, you can simply run the following command to list your content:

wp post list –post_type=page –field=post_content

I hope this helps!

Sincerely,

Carlos

Hi Loren.

Thanks for posting your question regarding the Save and Publish button missing. I recommend disabling any other plugins that you may have installed, especially those that are used for editing Pages/Posts. They may be conflicting with BoldGrid’s functionality.

Additionally, I recommend troubleshooting the server you have installed BoldGrid on. Specifically ModSecurity may be blocking requests, depending on the rules you have enabled. You can check your Apache error logs and disable/enable ModSecurity -temporarily- to determine if that is the reason for the missing buttons. I hope this helps!

Sincerely,

Carlos

Hello Vita.

Thanks for posting your question about adding HTML/CSS to create a bar at the top of your website. You can accomplish this by adding your code through the Customizer. I hope this helps!

Sincerely,

Carlos

Hello Lee,

Thanks for posting your question about moving and making a backup of the Staging site only. Unfortunately, the capabilities to do this do not exist. You would need to deploy staging, before you would be able to make a backup of that version of the site to move it.

If this is a feature you would like to request you can submit feedback directly to our developers.

Best Regards,

Carlos D.

Hi candymaker.

I’m sorry to see that you were experiencing issues with designing your website. However, at this time, it appears that the issues have been resolved.

No duplicate title or site description in your header.

No WordPress Attribution present in your Footer.

Are you still experiencing problems?

Hello.

Thanks for posting your question. I’m sorry to see that your backup is not restoring properly on the new server. I’m unable to provide a diagnosis for the error you are receiving. What version of BoldGrid Backup Plugin are you using to backup and restore? What versions of WordPress are you using between the two systems? Have you tried to make another backup to attempt to restore from a new file?

Please let us know the additional details, so we can assist you more.

Sincerely,

Carlos D

Hi Gerry,

Thanks for posting your question regarding changing a Page’s visibility to privately published to publicly published. You may accomplish this by using the Publish Settings column.

1. Log into your BoldGrid website.
2. Hover over Pages, then select All Pages, from the left-side menu. 
3. On the next screen, with all your Pages listed, select the Page you would like to change the viability for. 
4. Once the editor opens up, to the right, you will see the Publish settings column. Next to the Visibility option, click the Edit link. 
5. Select Private, then click on the OK button. 

Then the page will be published privately. Once you are ready to publish the page publicly, the process is the same.

1. Open the Page in the Page Editor (as described above).
2. From the Publish settings column, select the Edit link next to Visibility option. Then select Public and click on the OK button.

I hope this helps!

Sincerely,

Carlos D

Hello Sheri,

Thanks for posting your question regarding notifications indicating WooCommerce templates are out of date. If you are using the default Pavilion theme by BoldGrid, you can simply proceed with backing up your website and then updating the templates by navigating to WooCommerce > System Status. If you are using a Child Theme and making customizations to the files themselves, then there may be a bit more involved in the process (in order to preserve your custom code). Either way, the WooCommerce documentation provides details on how to proceed with this particular kind of update to the theme files.

I strongly recommend you create a backup before running updates like this. A backup will create a working/restorable point for your website, in case the updates cause unexpected behavior.

BoldGrid themes are regularly updated, however, I don’t believe that these are the updates that WooCommerce is indicating. According to WooCommerce, all themes (even those that do not claim to be WooCommerce “ready”) will work with WooCommerce. I hope this helps!

Sincerely,

Carlos D

Hi Alex,

It looks like the editor is not big enough to display the full width of the page and the full width of the page is properly displayed when loading the actual page in your browser.

Best Regards,

Carlos D

Hi Greg,

Thanks for posting your question regarding the Menu appearing behind the content (Call to Action) on mobile devices. I was able to replicate and see that this is only happening on iOS devices.

I recommend removing the custom CSS that you have added as it seems to have disrupted the responsiveness of the theme. If you are interested in customizing a BoldGrid theme, I recommend installing a Child Theme and develop your customizations using that theme.

For more information on using the BoldGrid Theme Framework for developing your own theme(s), you can review our documentation.

Best Regards,

Carlos D

Hi Genr8,

I’m sorry to see that the changes to your footer are not appearing as you would like them to. I’m not quite sure how you are attempting to modify the footer. However, you can use the Customizer to add a Widget to the footer (if your selected Inspiration allows), too add content to your Footer. I hope this helps.

Sincerely,

Carlos D

Hi loretta,

Thanks for posting your questions regarding the customizations you would like to make on your website.

I’m not quite sure what you mean by making your Homepage more narrow and easier to navigate with separate sections. You can modify the Home page using the Page Editor.

I’m not quite sure what you mean by how you want to customize your blog page. Can you please elaborate?

If you want to create a link for Facebook on your website, you can do this in a Widget or by creating a Menu.

I hope this helps.

Sincerely,

Carlos D

Hi Maggie,

Thanks for posting your question about saving your page edits. If you want to save your page edits, you can either click on the “Update” button in the Page Editor. Then you will be able to navigate elsewhere and preserve the changes.

I hope this helps!

Sincerely,

Carlos

Hi,

Thanks for posting your question regarding the image displayed when sharing a page from your website on Facebook. I’m sorry to see that the image that is displaying is not the one you intended. This post here outlines how you can assign a “Featured Image” to your posts and pages, which is what Facebook will use when sharing them.

The ‘og:image’ property should be provided, once the ‘Featured Image’ has been added to the page/post. I hope this helps!

Sincerely,

Carlos E

Hi Debbie,

Thanks for posting your question regarding the size of your photos as they appear in your Gallery Block. I’m sorry to see that you are experiencing troubles getting them to be consistent. I was unable to find an issue with adding an image of the same size to the gallery as the image I removed to “replace” it’s place in the Gallery. If you are replacing them by some other method, can you please elaborate on the steps you are taking to replicate the issue you are seeing? In addition to that, if you can provide the version of WordPress and all the BoldGrid plugins you are using, this will help to better diagnose the issue. I look forward to your response to assist you further.

Sincerely,

Carlos E

Hi Dan,

Thanks for posting your question regarding customizing the Widget – Call to Action. I’m sorry to see that it is not responding properly. Have you viewed the website from an actual smartphone device? Depending on how Firefox is attempting to mimic the smartphone view, it may not be providing the necessary data for BoldGrid to identify the screen size and adjust text/image sizes automatically (responsiveness) to display on your website. Otherwise, to make custom CSS changes to a Widget, you would need to use the BoldGrid Framework and modify the CSS yourself in a child theme.

Best regards,

Carlos E