BoldGrid Support

Hi,

Thanks for posting your question regarding the Gravitar installation causing your inability to edit pages from the admin panel. I recommend restoring a backup of the website to restore this functionality. Without knowing the steps you took to replicate the issue or any other errors/details I am unable to diagnose how to fix the issue. If you have those details, please feel free to add a comment so I can review this more for you.

Best Regards,
Carlos D

Hello.

Thanks for posting your question regarding how to connect your domain to the website you built with BoldGrid.

Since your domain is registered with GoDaddy, you will want to reach out to them to have them “point” your domain (using name servers/DNS) to the server where you built the BoldGrid website.

If you built the website using the BoldGrid Demo/Free Trial, then you will simply need to migrate your BoldGrid website. Then, purchase web hosting for WordPress to restore the backup to a server to host your new website. Finally, GoDaddy will need to connect the domain (to point it to the server you end up hosting the website on).

I hope this helps!

Sincerely,

Carlos D.

• This reply was modified 4 years, 10 months ago by BoldGrid Support.

Hello, Andy.

Thanks for posting your question regarding your BoldGrid Connect Key and the error you are receiving. I’m sorry to see this is happening for you. I recommend reinstalling BoldGrid to ensure you are running the latest version, then retrying to enter your Connect Key. Otherwise, email support@boldgrid.com from the email address you received the Connect Key to, so they can review the issue further.

Best regards,

Carlos

Hi!

Thanks for posting your question regarding the formats of video and playlists that BoldGrid supports. The only playlist that can be made is from the WordPress interface. You can add media you upload. However, you can typically find plugins for WordPress that support various features. As this one does relate to the building of your website content/media, you can submit suggestions on our BoldGrid Feature Request page. We welcome any feedback that you can provide.

Best Regards

Carlos

Hello.

Thanks for posting your question regarding the password reset functionality behaving unexpectedly. I’m sorry to see you are experiencing issues with that. I was unable to replicate the issue you are describing, using the latest version of WordPress and BoldGrid. The Lost your password? link, navigates to a page where I entered my email address (or username) and then submit that form. Once I received the email for that user, I clicked on the password reset link and was navigated to the “Reset Password” page. This page displays the instructions to Enter your new password below.

I did see that in my browser, it auto-filled/auto-generated a password and New password is the only field to enter data into.

If you are experiencing persistent issues with the password reset link, please respond back to advise on the steps you are taking and what version of BoldGrid/WordPress you are running. Again, I was testing with the most up-to-date version of each and am unable to replicate any issues with resetting the password.

I hope this helps!

Sincerely,

Carlos D

Hello Cody.

Thanks for posting your question regarding the watermarks persisting on your images after having purchased them. I’m sorry to see this is happening. I would suggest removing the images and replacing them with the size image(s) that you purchased. If you’re still experiencing issues after that, I recommend you make a backup of your website then update any BoldGrid plugins/themes as well as your WordPress core installation. These updates can help correct bugs and plug security vulnerabilities.

If you continue to experience issues, please reply back with the exact steps you are taking to replicate the issue you are reporting. Also, be sure to include the details of your WordPress and BoldGrid plugins/themes/installation for us to be able to provide more assistance.

Sincerely,

Carlos

Hello!

Thanks for posting your question about your form’s submissions. Locating these depends on the plugin you are using to build your forms.

For instance, if you are using Ninja Forms, you can access the submissions by following these steps:

1. Log into your BoldGrid Administrative Dashboard.
2. Navigate to Forms > All Forms.
3. Hover over the form you would like to review the submission(s) for.
4. Click on View Submissions.

Alternatively, if you are using WPForms, you will need the Pro version to be able to view the submissions in the Administrative Dashboard area. However, using the free version of WPForms, you will need to configure the Notification Settings, for each form.

If you are using another plugin for creating your forms, you may need to refer to their documentation to locate the submissions to review. I hope this helps!

Sincerely,

Carlos D.

Hello Katie.

Thanks for posting your question about adjusting the line spacing in the header font, as it appears on Tablet/Mobile devices. You can customize the CSS for that particular item, by using the CSS Editor in BoldGrid’s Customizer. I was able to pull up your website and I believe the following code should handle adjusting the spacing for tablet/mobile devices:

@media (max-width:991px) {
entry-title > h1 {
line-height: 1.2;
}
}

You can simply copy/paste that code into the CSS Editor as described in the article (linked above). I hope this helps!

Sincerely,

Carlos D

Hello Sarah,

Thanks for posting your question regarding BoldGrid’s ability to utilize JavaScript for displaying custom results for products based on location. Although BoldGrid does not handle the products and location based search results, you can always utilize other WordPress plugins, like WooCommerce, for instance. I recommend reviewing the various E-commerce plugins for WordPress that you can then add to your website built with BoldGrid.

I hope this helps!

Sincerely,

Carlos D

Hello.

Thanks for posting your question regarding changing the color of your Site Logo section. The colors can be changed through the default Color Selector in the Customizer. If you click on one of the colors, the section(s) that the color is assigned to will briefly flash, to make you aware of what will change.

If the change can not be made within the Color Selector, the only other option would be to create a child theme and manually modify the CSS for that child theme. Note: the guide linked for modifying the CSS instructs to enter the modified CSS into the CSS editor, however, you should add that code to the child theme in this case. The child theme is important so that your customizations are not overwritten when the (parent) theme has to be updated. Although this is an advanced topic, the instructions should guide you pretty well. However, actually coding/developing that theme may require some more advanced knowledge of CSS. I hope this helps though!

Sincerely,

Carlos D

Hello Greg,

Thanks for posting your question regarding the location of existing website pages to edit. I’m sorry to see that you are experiencing an issue with updating the content on your website’s pages.

The Pages are maintained in the same location inside WordPress, with or without BoldGrid installed. You may navigate to them by clicking on the Pages option from the Administrative Dashboard.

If you are not seeing the pages listed, then there may be an underlying issue that is causing them to not load properly. I recommend disabling non-BoldGrid plugins that may be used to modify the pages/posts or editor in general. If you disable the plugins one-by-one, you may be able to identify if one is causing the conflict (i.e. you disable a plugin and the site loads your pages for editing).

You can also attempt to restore the website from a known working backup.

Lastly, I recommend ensuring all your plugins, themes, and WordPress are updated to the last versions.

If those recommendations do not resolve the issue, to diagnose the issue, we would need the following details to replicate and further trouble shoot:

• The version of (all) BoldGrid plugins you have installed.
• The version of WordPress installed.
• The version of the theme you are using.
• The error message(s), if any, that are appearing instead of your pages.
• The exact steps you are taking to replicate the unexpected behavior.

I look forward to your response to be able to assist you further. I hope this helps!

Sincerely,

Carlos D

Hello Mike.

Thanks for posting your question regarding finding the content of your website, after it’s been quarantined. I’m sorry to see that your website was hacked. The pages and posts are not stored in the files that were quarantined. You can review your website’s database for the posts/pages content you are looking for. If you have WP-CLI installed, you can simply run the following command to list your content:

wp post list –post_type=page –field=post_content

I hope this helps!

Sincerely,

Carlos

Hi Loren.

Thanks for posting your question regarding the Save and Publish button missing. I recommend disabling any other plugins that you may have installed, especially those that are used for editing Pages/Posts. They may be conflicting with BoldGrid’s functionality.

Additionally, I recommend troubleshooting the server you have installed BoldGrid on. Specifically ModSecurity may be blocking requests, depending on the rules you have enabled. You can check your Apache error logs and disable/enable ModSecurity -temporarily- to determine if that is the reason for the missing buttons. I hope this helps!

Sincerely,

Carlos

Hello Vita.

Thanks for posting your question about adding HTML/CSS to create a bar at the top of your website. You can accomplish this by adding your code through the Customizer. I hope this helps!

Sincerely,

Carlos

Hello Lee,

Thanks for posting your question about moving and making a backup of the Staging site only. Unfortunately, the capabilities to do this do not exist. You would need to deploy staging, before you would be able to make a backup of that version of the site to move it.

If this is a feature you would like to request you can submit feedback directly to our developers.

Best Regards,

Carlos D.

Hi candymaker.

I’m sorry to see that you were experiencing issues with designing your website. However, at this time, it appears that the issues have been resolved.

No duplicate title or site description in your header.

No WordPress Attribution present in your Footer.

Are you still experiencing problems?

Hello.

Thanks for posting your question. I’m sorry to see that your backup is not restoring properly on the new server. I’m unable to provide a diagnosis for the error you are receiving. What version of BoldGrid Backup Plugin are you using to backup and restore? What versions of WordPress are you using between the two systems? Have you tried to make another backup to attempt to restore from a new file?

Please let us know the additional details, so we can assist you more.

Sincerely,

Carlos D

Hi Gerry,

Thanks for posting your question regarding changing a Page’s visibility to privately published to publicly published. You may accomplish this by using the Publish Settings column.

1. Log into your BoldGrid website.
2. Hover over Pages, then select All Pages, from the left-side menu. 
3. On the next screen, with all your Pages listed, select the Page you would like to change the viability for. 
4. Once the editor opens up, to the right, you will see the Publish settings column. Next to the Visibility option, click the Edit link. 
5. Select Private, then click on the OK button. 

Then the page will be published privately. Once you are ready to publish the page publicly, the process is the same.

1. Open the Page in the Page Editor (as described above).
2. From the Publish settings column, select the Edit link next to Visibility option. Then select Public and click on the OK button.

I hope this helps!

Sincerely,

Carlos D

Hello Sheri,

Thanks for posting your question regarding notifications indicating WooCommerce templates are out of date. If you are using the default Pavilion theme by BoldGrid, you can simply proceed with backing up your website and then updating the templates by navigating to WooCommerce > System Status. If you are using a Child Theme and making customizations to the files themselves, then there may be a bit more involved in the process (in order to preserve your custom code). Either way, the WooCommerce documentation provides details on how to proceed with this particular kind of update to the theme files.

I strongly recommend you create a backup before running updates like this. A backup will create a working/restorable point for your website, in case the updates cause unexpected behavior.

BoldGrid themes are regularly updated, however, I don’t believe that these are the updates that WooCommerce is indicating. According to WooCommerce, all themes (even those that do not claim to be WooCommerce “ready”) will work with WooCommerce. I hope this helps!

Sincerely,

Carlos D

Hi Alex,

It looks like the editor is not big enough to display the full width of the page and the full width of the page is properly displayed when loading the actual page in your browser.

Best Regards,

Carlos D