BoldGrid Support

Hello, Peter.

Thanks for posting your question about adjusting the width of your website’s pages. Since you are using BoldGrid, you can resize sections of your pages in the Editor. Find the content you want to reduce the width for and simply click and drag the border of the section to resize its width. Check out our article on how to Edit Pages for guidance and more details on what options you have to edit pages. Feel free to comment if you have any further questions or comments, we are always happy to help!

Sincerely,

Carlos E

Hello, TheFolk11.

Unfortunately, you can not create a Widget in the header to only display on the homepage. The header is loaded for every page, so any content added to it will be displayed across all the pages that include the header (which is all of them). You can try to use a third party plugin called Widget Logic to control the pages Widgets appear on. Other than developing your own CSS/code to do what you want, this is the only alternative I could find. I hope this helps!

Sincerely,

Carlos E

Hello, SBH Web Design!

Thanks for posting your comment regarding the Linx Inspiration background image responsiveness on mobile devices. I’m sorry to see that you are experiencing issues with that. I have installed this Inspiration and changed the background image to get a better idea of what is happening. I also visited your site to review the background image you are using, thank you for providing that link.I would advise creating a new image. The image you are currently using has a gray border that is wider than a mobile device’s typical display size (width). In the previews of the Inspiration on the different devices, you can see the image is not actually resized. As it appears, the width of the device’s display determines how much (starting from the left) of the image is displayed. With that being said, I would suggest removing the border of your image and placing the text on the page, rather than on the background image. If you must place the text on the photo, then try to keep the text as far to the left as possible and vertically align the text in the middle of the image. I hope this helps!

The image you are currently using has a gray border that is wider than a mobile device’s typical display size (width-wise). In the previews of the Inspiration on the different devices, you can see the image is not actually resized or recentered. Rather, as it appears, the width of the device’s display determines how much (starting from the left) of the image is displayed. I believe that your background image has a border that is too big to display on a smaller device screen. With that being said, I would suggest removing the border of your image and placing the text on the page, rather than on the background image. If you must place the text on the photo, then try to keep the text as far to the left as possible and vertically align the text in the middle of the image. This should result in the image and text appearing as much as possible on the smaller displays. I hope this helps!

Sincerely,

Carlos E

Hi, Jonah.

Thanks for your comment regarding the Resolve Inspiration you are using. I just installed this Inspiration on my own website to review the appearance. It looks like the rectangular box is part of the design.

BoldGrid allows you to manipulate the CSS to provide more in-depth customization. Using Google Chrome’s Developer Console, I was able to edit the CSS live and provide the following code as a solution to changing this aspect of your site:

.palette-primary .background-accent {
background: transparent;
!important;
}

Simply add that code to the CSS Editor in BoldGrid’s Customizer and then you will see the rectangular “accent” is now transparent/invisible. I hope this helps!

Sincerely,

Carlos E

Hello, Amber!

Thanks for posting your question about creating buttons to navigate to content on your website’s page. I’m happy to assist in answering this for you.

What you want to create is an anchor. The button would be a link that will load the page where you set the anchor at in your content. Although we do not have a specific guide for adding anchors. You can find out more information from this third party site I found while reviewing how to accomplish this. Since BoldGrid does not include this kind of feature, you will need to manually add the HTML, as described at that link, into the page you want.

Lastly, you may want to submit feedback, to request this as a feature to BoldGrid. Our developers are always looking for ways to improve your experience! I hope this helps!

Sincerely,

Carlos E

Hi, Steve.

I’m sorry to see that you are experiencing issues with logging into your BoldGrid website. What is the domain that you are hosting your BoldGrid site on? Also, how did you install BoldGrid?

I may be able to review this further for you if you can respond back with those details. Otherwise, I recommend contacting your host to see if they are able to dig deeper into the server hosting your site, to find the pertinent information to assist you fully. Since this is a public forum, I would avoid posting anything more than the requested information above. I look forward to your response to help you more!

Sincerely,

Carlos E

Hello!

Thanks for posting your question regarding migrating WordPress content from your current theme to a BoldGrid Inspiration. The first thing you’ll want to do is install a BoldGrid Inspiration Staged Site. Simply install an Inspiration with the option selected to “Keep my existing website available for visitors and make this new Inspiration a ‘Staged Website’.” This will allow for your current theme to remain live as you work on replacing the BoldGrid Inspiration content with your own content. We do not have a comprehensive guide for migrating your content from the existing theme to a BoldGrid Inspiration. You would simply need to modify the content that BoldGrid creates and replace it with your own content. Depending on what content you wish to replace, you can use the Customizer to accomplish this. I’d recommend reviewing the compiled list of guides we have on Using the Customizer. I hope this helps!

Sincerely,

Carlos E

Hello, aimsrandom!

Thanks for posting your question regarding Blog Themes. Every Inspiration can be setup as a Blog. This guide will assist you through the process of installing an Inspiration. Once you have selected the Inspiration from the “Design” tab, on the “Content” tab (Step 4), you will see “Add Functionality“. This allows you add an optional Blog component to your BoldGrid site. Simply click on the toggle button to enable this feature. You can refer to the images below for clarification.

• Blog Functionality Disabled (by default):
• Blog Functionality Enabled:

I hope this helps!

Sincerely,
Carlos E

Hello, bcarroll.

Thank you for asking your question about creating your menus with drop-down options. I’m happy to assist you with this today. You can modify menus and submenus by Creating a Custom Link Menu and removing the URL associated with it. Our guide titled How to Disable a Top Menu Item Link will guide you through that process. I hope this helps!

Sincerely,

Carlos E

Hi, Jarle.

Thanks for your comment regarding having a menu with 3 levels. I am not seeing an issue with configuring this. Have a look at our article on How to Disable a Top Menu Item Link. Although this is not entirley related to your circumstances (you don’t need to disable anything), it will guide you to where you can drag and drop the menu items to appear in the level you’d like.

The setup from this screen shot: will result in the following Menu displaying on the site: I sincerely hope this helps!

Carlos E

Hi, Austin.

Thanks for posting your question. I’m sorry to see about the issue you are experiencing with the Reading Settings not working properly while using BoldGrid’s Haven theme. It’s important to note that the setting you are changing does not apply to your Blog/Posts/Pages. Rather, it applies to your site’s RSS Feed. If you wanted to display a custom “Read More” tag, rather than the full excerpt, you would simply add this tag, at the position in your text where you want the content to stop being displayed:

<!--more-->

I hope this helps!

Sincerely,

Carlos E

Hello, Zeno.

Thank for you asking your question about transferring BoldGrid coins between Connect Keys. I’d be happy to assist you with this. Unfortunately, the BoldGrid system is not setup to easily transfer the BoldGrid coins between Connect Keys. Also, we will need some specific account information (which is not suitable to post in the public forum) to assist you further. I recommend you submit feedback regarding your circumstances. Please be sure to include both Connect Keys in your submission and any details pertaining to your purchases. I hope this helps!

Sincerely,

Carlos E

Hi, testmonkey!

Thanks for posting your question about the behavior of your images and text in various browsers. I’m sorry to see that you’re experiencing this with your BoldGrid Editor. I have not received reports of this occuring in the latest version of BoldGrid. If you wouldn’t mind, can you please provide the link to replicate the behavior you’re reporting? Also, which version of the BoldGrid Editor (and any other BoldGrid plugins) do you have installed? Does this only happen with the Inspiration you are using for the (Active, Staging, or both versions)?

If you could provide those details along with the Inspiration(s) you are seeing this behavior with, we can look into this more on your behalf. I look forward to your reply to assist you further.

Sincerely,

Carlos E

Hello, Akira.

Thank you for submitting your question regarding how to resolve the issue with the Visual Editor not showing BoldGrid options. I’m sorry to see that you are experiencing issues like this. I appreciate the details you have provided to allow us to assist in investigating the issue on your behalf. If you don’t mind providing the version of BoldGrid Inspirations (and any other BoldGrid plugins you have installed), as well as, the Inspiration (Staging and Active, if applicable) you are using , we’d be happy to look into this further. Also, is this happening with your Staging, Active, or both Inspirations?

 
Also, take a look at your Visual Editor’s toolbar for the BoldGrid Editing Icon. You’ll want to ensure that icon is active (depicted by the icon having a black box around it). See the images below for guidance:

[caption id="attachment_9477" align="aligncenter" width="300"] Disabled BoldGrid Editing Icon Example[/caption]

[caption id="attachment_9479" align="aligncenter" width="300"] Enabled BoldGrid Editing Icon Example[/caption]

I look forward to your reply!

Sincerely,

Carlos E

Hello, Wagner.

Thank you for posting your question about the text wrapping around your home page images. I would like to be able to assist you with this. However, I’m unsure of what changes you’re looking to make exactly.

The home page with this Inspiration does not really mix the text and images in a manner that would require wrapping text around the images. Is there a particular customization you are looking for on your site?

If you wouldn’t mind providing the URL (for the page you’re describing changes on) and specific details (like which image, which text, etc) to explain what change you would like to make, I’d like to take a look at this further for you. I look forward to your response!

Sincerely,
Carlos E

Hello!

Thank you for posting your question regarding WordPress and BoldGrid integration. I’m happy to be able to assist you today with that.

It is not necessary that you have an existing WordPress site. However, in order to install BoldGrid, WordPress does need to be installed first. You do not need to have a site created already though. You simply need to install WordPress to install BoldGrid. I hope this helps!

Sincerely,

Carlos E

Hi, Allison.

Thanks for your comments in reply to mine. All BoldGrid themes are developed to function as responsive themes. The modification I am suggesting would change the text for the computer, mobile, and tablet views. I agree the caption isn’t the best when viewed in the mobile browser. However, if you change the setting (overall–for the tablet, computer, and mobile views), you can move the caption or hide it altogether. For instance, I selected “Show On Image” and that appears to be a better solution to display (on mobile devices). You can also select “On Image Hover” which would allow the caption to load on the computer upon hovering over the image/gallery. Note, this would cause tablets and mobile devices to not load the caption since there is no way to “hover” on those kinds of devices.

In regards to the links for the images in the gallery, it seems there may be an issue with the way the slider handles the linking. I was able to add the link on the image and select the gallery to use the custom link. However, the only place that is able to be clicked on is in the right-hand corners of the slider. I would recommend sending in your feedback to BoldGrid’s developers to advise them of this issue. You can always submit your feedback here. I hope this helps!

Sincerely,

Carlos E

Hi Don,

Thank you for your question about modifying the space in your header. The CSS alterations are a bit intricate. However, finding the elements and adjusting them to your liking can be simplified using Google Chrome’s Developer Console. This is how you can manipulate the CSS live and eventually decipher that code. All you have to do is navigate to your Home page in Google Chrome. Simply right click on the “element” you want to adjust. In this case, the header margin. Select “Inspect Element” from the menu that is displayed. This will launch the Google Developer Console in the browser. Following their instructions, you can modify the CSS/HTML live to pin point the correct code to add to the CSS Editor in BoldGrid.

In BoldGrid, if you go to Customize > Custom Theme CSS and click on Open Editor, you will be able to add custom CSS in that section.

The margin for the content can be  reduced using the following code:

.entry-content {
margin-top: -0.5em;
!important;
}

I hope this helps!

Sincerely,

Carlos E

Hello, Will.

Thank you for asking your question to clarify the FAQ statements regarding ownership of the website. There shouldn’t be a cost associated with BoldGrid, it’s simply a plugin that you can download and install to your WordPress site. Now, paying for Hosting and paying for the domain registration are different. Hosting subscriptions typically provide service to broadcast your website online. However, domain registration reserves the right to use the domain itself as the registered owner (for the period of time you selected when purchasing the domain). BoldGrid is not a domain registrar. The files and data that are used to build the website you host, on the domain of your choice, will belong to you. The domain name itself would be owned by

It’s important to note that BoldGrid is not a domain registrar. This means that BoldGrid is not able to register ownership of a domain on your behalf. The domain name itself would be owned by whoever pays the registration of it. However, the files and data that are used to build the BoldGrid website you host, on the domain you register, will belong to you.

The FAQ is mainly concerning the fact that some website builders will not allow you access to the database(s) and site files (to move to another host, for example). Therefore, you do not have “ownership” of those files/data. However, since WordPress/BoldGrid can easily be installed on most host’s servers, you can take the site files and data with you, if you change hosts. Be sure to review the terms of service with the host you choose, as that should clarify if you will own the domain or if you will just be able to host the domain, along with the term length. Either way, your BoldGrid website is yours to take with you wherever you can install WordPress/BoldGrid.

I hope this helps!

Sincerely,

Carlos E

Hi, Hal!

Thank you for asking your question about the color palette change after the update to your Hydra theme. I’m sorry to see this has caused an issue. If you are able to navigate to the Colors Tab in the Customizer, you should be able to update the colors there automatically.

Although I recommend making changes from the Colors Tab, you may also use the Custom HTML/CSS Editor to enter the following code to modify the color of the Titles on your website:
.entry-title a:hover {
color: #8A2BE2;
text-decoration: none;
text-shadow: 0.1em 0.1em 0.05em #333;
!important;
}
.entry-title a:focus {
color: #fff;
text-decoration: none;
text-shadow: 0.1em 0.1em 0.05em #333;
!important;
}
.entry-title a {
color: #333;
text-decoration: none;
text-shadow: 0.1em 0.1em 0.05em #333;
!important;
}

This should allow you to make adjustments to the color displayed by default and then also the color when the hyperlink is hovered over. I hope this helps!

Sincerely,

Carlos E