BoldGrid Support

Hello, aimsrandom!

Thanks for posting your question regarding Blog Themes. Every Inspiration can be setup as a Blog. This guide will assist you through the process of installing an Inspiration. Once you have selected the Inspiration from the “Design” tab, on the “Content” tab (Step 4), you will see “Add Functionality“. This allows you add an optional Blog component to your BoldGrid site. Simply click on the toggle button to enable this feature. You can refer to the images below for clarification.

• Blog Functionality Disabled (by default):
• Blog Functionality Enabled:

I hope this helps!

Sincerely,
Carlos E

Hello, bcarroll.

Thank you for asking your question about creating your menus with drop-down options. I’m happy to assist you with this today. You can modify menus and submenus by Creating a Custom Link Menu and removing the URL associated with it. Our guide titled How to Disable a Top Menu Item Link will guide you through that process. I hope this helps!

Sincerely,

Carlos E

Hi, Jarle.

Thanks for your comment regarding having a menu with 3 levels. I am not seeing an issue with configuring this. Have a look at our article on How to Disable a Top Menu Item Link. Although this is not entirley related to your circumstances (you don’t need to disable anything), it will guide you to where you can drag and drop the menu items to appear in the level you’d like.

The setup from this screen shot: will result in the following Menu displaying on the site: I sincerely hope this helps!

Carlos E

Hi, Austin.

Thanks for posting your question. I’m sorry to see about the issue you are experiencing with the Reading Settings not working properly while using BoldGrid’s Haven theme. It’s important to note that the setting you are changing does not apply to your Blog/Posts/Pages. Rather, it applies to your site’s RSS Feed. If you wanted to display a custom “Read More” tag, rather than the full excerpt, you would simply add this tag, at the position in your text where you want the content to stop being displayed:

<!--more-->

I hope this helps!

Sincerely,

Carlos E

Hello, Zeno.

Thank for you asking your question about transferring BoldGrid coins between Connect Keys. I’d be happy to assist you with this. Unfortunately, the BoldGrid system is not setup to easily transfer the BoldGrid coins between Connect Keys. Also, we will need some specific account information (which is not suitable to post in the public forum) to assist you further. I recommend you submit feedback regarding your circumstances. Please be sure to include both Connect Keys in your submission and any details pertaining to your purchases. I hope this helps!

Sincerely,

Carlos E

Hi, testmonkey!

Thanks for posting your question about the behavior of your images and text in various browsers. I’m sorry to see that you’re experiencing this with your BoldGrid Editor. I have not received reports of this occuring in the latest version of BoldGrid. If you wouldn’t mind, can you please provide the link to replicate the behavior you’re reporting? Also, which version of the BoldGrid Editor (and any other BoldGrid plugins) do you have installed? Does this only happen with the Inspiration you are using for the (Active, Staging, or both versions)?

If you could provide those details along with the Inspiration(s) you are seeing this behavior with, we can look into this more on your behalf. I look forward to your reply to assist you further.

Sincerely,

Carlos E

Hello, Akira.

Thank you for submitting your question regarding how to resolve the issue with the Visual Editor not showing BoldGrid options. I’m sorry to see that you are experiencing issues like this. I appreciate the details you have provided to allow us to assist in investigating the issue on your behalf. If you don’t mind providing the version of BoldGrid Inspirations (and any other BoldGrid plugins you have installed), as well as, the Inspiration (Staging and Active, if applicable) you are using , we’d be happy to look into this further. Also, is this happening with your Staging, Active, or both Inspirations?

 
Also, take a look at your Visual Editor’s toolbar for the BoldGrid Editing Icon. You’ll want to ensure that icon is active (depicted by the icon having a black box around it). See the images below for guidance:

[caption id="attachment_9477" align="aligncenter" width="300"] Disabled BoldGrid Editing Icon Example[/caption]

[caption id="attachment_9479" align="aligncenter" width="300"] Enabled BoldGrid Editing Icon Example[/caption]

I look forward to your reply!

Sincerely,

Carlos E

Hello, Wagner.

Thank you for posting your question about the text wrapping around your home page images. I would like to be able to assist you with this. However, I’m unsure of what changes you’re looking to make exactly.

The home page with this Inspiration does not really mix the text and images in a manner that would require wrapping text around the images. Is there a particular customization you are looking for on your site?

If you wouldn’t mind providing the URL (for the page you’re describing changes on) and specific details (like which image, which text, etc) to explain what change you would like to make, I’d like to take a look at this further for you. I look forward to your response!

Sincerely,
Carlos E

Hello!

Thank you for posting your question regarding WordPress and BoldGrid integration. I’m happy to be able to assist you today with that.

It is not necessary that you have an existing WordPress site. However, in order to install BoldGrid, WordPress does need to be installed first. You do not need to have a site created already though. You simply need to install WordPress to install BoldGrid. I hope this helps!

Sincerely,

Carlos E

Hi, Allison.

Thanks for your comments in reply to mine. All BoldGrid themes are developed to function as responsive themes. The modification I am suggesting would change the text for the computer, mobile, and tablet views. I agree the caption isn’t the best when viewed in the mobile browser. However, if you change the setting (overall–for the tablet, computer, and mobile views), you can move the caption or hide it altogether. For instance, I selected “Show On Image” and that appears to be a better solution to display (on mobile devices). You can also select “On Image Hover” which would allow the caption to load on the computer upon hovering over the image/gallery. Note, this would cause tablets and mobile devices to not load the caption since there is no way to “hover” on those kinds of devices.

In regards to the links for the images in the gallery, it seems there may be an issue with the way the slider handles the linking. I was able to add the link on the image and select the gallery to use the custom link. However, the only place that is able to be clicked on is in the right-hand corners of the slider. I would recommend sending in your feedback to BoldGrid’s developers to advise them of this issue. You can always submit your feedback here. I hope this helps!

Sincerely,

Carlos E

Hi Don,

Thank you for your question about modifying the space in your header. The CSS alterations are a bit intricate. However, finding the elements and adjusting them to your liking can be simplified using Google Chrome’s Developer Console. This is how you can manipulate the CSS live and eventually decipher that code. All you have to do is navigate to your Home page in Google Chrome. Simply right click on the “element” you want to adjust. In this case, the header margin. Select “Inspect Element” from the menu that is displayed. This will launch the Google Developer Console in the browser. Following their instructions, you can modify the CSS/HTML live to pin point the correct code to add to the CSS Editor in BoldGrid.

In BoldGrid, if you go to Customize > Custom Theme CSS and click on Open Editor, you will be able to add custom CSS in that section.

The margin for the content can be  reduced using the following code:

.entry-content {
margin-top: -0.5em;
!important;
}

I hope this helps!

Sincerely,

Carlos E

Hello, Will.

Thank you for asking your question to clarify the FAQ statements regarding ownership of the website. There shouldn’t be a cost associated with BoldGrid, it’s simply a plugin that you can download and install to your WordPress site. Now, paying for Hosting and paying for the domain registration are different. Hosting subscriptions typically provide service to broadcast your website online. However, domain registration reserves the right to use the domain itself as the registered owner (for the period of time you selected when purchasing the domain). BoldGrid is not a domain registrar. The files and data that are used to build the website you host, on the domain of your choice, will belong to you. The domain name itself would be owned by

It’s important to note that BoldGrid is not a domain registrar. This means that BoldGrid is not able to register ownership of a domain on your behalf. The domain name itself would be owned by whoever pays the registration of it. However, the files and data that are used to build the BoldGrid website you host, on the domain you register, will belong to you.

The FAQ is mainly concerning the fact that some website builders will not allow you access to the database(s) and site files (to move to another host, for example). Therefore, you do not have “ownership” of those files/data. However, since WordPress/BoldGrid can easily be installed on most host’s servers, you can take the site files and data with you, if you change hosts. Be sure to review the terms of service with the host you choose, as that should clarify if you will own the domain or if you will just be able to host the domain, along with the term length. Either way, your BoldGrid website is yours to take with you wherever you can install WordPress/BoldGrid.

I hope this helps!

Sincerely,

Carlos E

Hi, Hal!

Thank you for asking your question about the color palette change after the update to your Hydra theme. I’m sorry to see this has caused an issue. If you are able to navigate to the Colors Tab in the Customizer, you should be able to update the colors there automatically.

Although I recommend making changes from the Colors Tab, you may also use the Custom HTML/CSS Editor to enter the following code to modify the color of the Titles on your website:
.entry-title a:hover {
color: #8A2BE2;
text-decoration: none;
text-shadow: 0.1em 0.1em 0.05em #333;
!important;
}
.entry-title a:focus {
color: #fff;
text-decoration: none;
text-shadow: 0.1em 0.1em 0.05em #333;
!important;
}
.entry-title a {
color: #333;
text-decoration: none;
text-shadow: 0.1em 0.1em 0.05em #333;
!important;
}

This should allow you to make adjustments to the color displayed by default and then also the color when the hyperlink is hovered over. I hope this helps!

Sincerely,

Carlos E

Hi, Bruce.

I’m sorry to see you’re experiencing an issue with adding shipping costs to WooCommerce. What kind of error are you receiving? What steps are you taking that caused the error? What version of WooCommerce, WordPress, and BoldGrid are you currently running? With these details, we can trouble shoot accordingly. We look forward to your response, to assist you further.

Sincerely,

Carlos E

Hi, Jimena!

Thank you for your question about using BoldGrid on Cloud Access Hosting. You should be able to install BoldGrid and request a free Connect Key. Are you having any issues with getting started? If you have any concerns, please let us know, we’re happy to help!

Sincerely,

Carlos E

Hi, mbrooks!

Thanks for your question regarding the Call to Action and Widget options. You can actually add a Widget in the Call to Action Area, by following this guide. That guide provides instructions for modifying Widgets in general, as well as inside the Call to Action. Widget placement is restricted depending on the theme. You would need to utilize CSS in order to customize the placement of the Widgets.

In either case, you could create a text Widget inside the Call to Action and place your shortcode (for the slider you create) in that text area. I hope this helps!

Sincerely,

Carlos E

Hi, Richard.

Thanks for posting your question about slecting a background image for individual pages. Unfortunately, I did not see that there is a function built into BoldGrid for accomplishing this.

However, I did notice that you have the option to change the background image to a pattern or solid color, to remain universal among the pages. Then, you can add a GridBlock background image to span the height (customize on each page) as an alternative.

Also, you can always submit your feedback for our developers as a featue request for them to consider. Your feedback is always appreciated. I hope this helps!

Sincerely,

Carlos E

Thanks again for your patience Neal! I believe I have found 2 solutions for you to try.

.woocommerce ul.products li.product a img {
box-shadow: 20px 20px 20px 20px red;
}
That code will place a red shadow around the image of each product.
.palette-primary.woocommerce-page ul.products li.product, .palette-primary.woocommerce ul.products li.product {
background-color: antiquewhite;
opacity: .7;
}
That code will place an “antique white” box around the entire list of products. Also, with that code, you can adjust the opacity and background-color to what you’d like!

I hope this helps!

Sincerely,

Carlos E

Hi, Neal!

Thanks for your comment clarifying your request. I believe you can add this code:

.palette-primary .site-footer { background-color: #bdcebe !important; color: black !important; }

to the CSS Customizer tool. This will change just the footer background color. You can modify the color by changing “#bdcebe” according to the color you’d like: HTML color palette.

Please keep in mind to create a backup of your site before and after making the changes, to ensure you have a fallback point, in the case of unexpected behavior from the code. I hope this helps!

Sincerely,

Carlos E

Hey gabyampudia!
I’m sorry to hear that you’re having issues uploading plugins.  From the screenshots you’ve shared it looks like calls using wp_remote_get() and wp_remote_post() are both failing.  These calls are made by many plugins like ours, wooCommerce, and even WordPress itself.  Underneath it all, it’s using curl to make a request to a remote location for data, so it looks like something is preventing communication with your server to external resources. This would cause no plugin results to be fetched from wordpress.org, connection issue messages with BoldGrid, and display the errors you see in your wooCommerce system status.

I would recommend contacting your web hosting provider to see if they can assist you in troubleshooting and seeing why you’re not able to make calls with curl from your server.  Feel free to check out our recommended hosting providers as well if your current host is not able to get this issue resolved for you!