Marko Vasiljevic

Hello,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Andreas

Thank you for reaching out, and I am happy to help!
Can you please reach out directly to the W3 Total Cache support channel via the email customer-support@w3-edge.com and specify this forum topic so we can assist you with this?
Please include the information in the email body

Thanks!

Hello Zitzmann,

I am sorry about the issue you are experiencing and I am happy to help!
We are aware of the issue you are experiencing, and we are working on a fix for this. Currently, version 2.9.3 has been released, which does not resolve the issue at the moment.

Please keep the working version W3 Total Cache 2.9.2 until the fix is released.

https://downloads.wordpress.org/plugin/w3-total-cache.2.9.2.zip

We are working on the patch for this, and it will be relased asap!

Thanks!

Hello,

I am sorry about the issue you are experiencing and I am happy to help!
We are aware of the issue you are experiencing, and we are working on a fix for this. Currently, version 2.9.3 has been released, which does not resolve the issue at the moment.

Please keep the working version W3 Total Cache 2.9.2 until the fix is released.

https://downloads.wordpress.org/plugin/w3-total-cache.2.9.2.zip

We are working on the patch for this, and it will be relased asap!

Thanks!

Hello Ivo,

I am sorry about the issue you are experiencing and I am happy to help!
We are aware of the issue you are experiencing, and we are working on a fix for this. Currently, version 2.9.3 has been released, which does not resolve the issue at the moment.

Please keep the working version W3 Total Cache 2.9.2 until the fix is released.

https://downloads.wordpress.org/plugin/w3-total-cache.2.9.2.zip

We are working on the patch for this, and it will be relased asap!

Thanks!

Hello Mark

Thank you for your question and we are sorry about the issue you experienced!
We appreciate your feedback, and we are fixing the issue that will resolve the problem.
Please keep the W3TC version on 2.9.2 and wait for the upcoming patch release

Thank you for your patience!

Hello Jaime,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel. Please check your email and continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Olga,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied with instructions.
Please check your email and follow the instructions there.
Thanks!

Hello Adam,

Thank you for reaching out, and I am happy to help
Can you please reach out directly to us via the W3 Total Cache support channel in Performance>Support so we can check this for you and avoid sharing any sensitive data in the public forum?
Thanks!

Hello Jakub,

Thank you for reaching out, and I am happy to help!
I’ve updated the W3 Total Cache subscription for you, and it’s now renewed succsefully

Please let me know if you have any other questions
Thanks!

Hello Sebastian,

Thank you for reaching out, and I am happy to help!
Can you please try to change line 69 in the W3 Total Cache files – /wp-content/plugins/w3-total-cache/Cache_File_Generic.php live 69 from:

$tmppath = $path . '.' . getmypid();
to
$tmppath = $path . '.' . \getmypid();

Save the file and reload the plugin in the dashboard

Let me know if this helps!

Thanks!

Hello Holly

Thank you for reaching out and I am happy to help!

Can you please update the plugin to the latest W3 Total Cache 2.9.2 release, as the patch fix was added to remedy this issue?

Thanks!

Hello

Thank you for reaching out, and I am happy to help!
I’ve replied to your email via the W3 Total Cache support channel.
Please check yoru email and the screen recording I’ve sent
Thanks!

Hello Maarten

Thank you for reaching out and thank you for taking the time to report this.

We’ve checked this and confirmed. This security issue has a low severity impact, hwoever we are aware of this and working on a fix that will be released as soon as possible for the W3 Total Cache.

Thank you again for reporting this, and this will be patched soon!

Thanks!

Hello Christy

Thank you for reaching out and thank you for taking the time to report this.

We’ve checked this and confirmed. This security issue has a low severity impactin the W3 Total Cache; however, we are aware of this and are working on a fix that will be released as soon as possible.

Thank you again for reporting this, and this will be patched soon!

Thanks!

Hello Jonathan

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel with the attached invoice you requested.
Please check your email and continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Kesenia,

Thank you for reaching out, and I am happy to help!
Since the issue occurs randomly, it seems that the possible issue is related to your server configuration or resources, and when clearing the W3 Total Cache, the issue is fixed.

Enable logging in wp-config.php:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

Then wait until the issue happens again and check:

/wp-content/debug.log
What can also be related to your hosting is:
– limit PHP workers
– kill long requests
-restart PHP-FPM automatically
-restart OPcache on deploys/backups

When that restart hits during a request – empty response.

Without cache, one visitor sees an error.
With cache – whole site blank.

Check if therea re any errors when the issue occurs.
Please let me know if you made any updates on your server, like changing the php version?
Also pelase check your PHP Memory Limit and let me know what is it

Thanks!

Hello Stephen,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel and provided you with all the information you requested.
Please check your inbox and continue the correspondence there if needed, so we can avoid duplicating the answers.

Thanks!

Zdravo Dimitar,

Thank you for your feedback and for providing the information!
This seems to be related to the cache-control for the Browser Caching.
Can you please re-enable the Browser Cache in Performance>General settings, and go to Performance>Browser Cache, and disable the Set expires header in the HTML&XML section, save all settings and purge the cache and let me know if the issue persists.
If the issue is still there, please diable the settings in the Browser Cache section one by one, save all settings and purge the cache after each setting is disabled and let me know which specific setting is causing the problem
Thanks!

Hello Rajiv,

Hello Shenn,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel. Please check your email and reply to it so we can avoid duplicating the answers
Thanks!