Marko Vasiljevic

Hello Ralph,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel.
Please check your email so we don’t share any sensitive information in the public support forum

Thanks!

Hello Maximilian,

Thank you for reaching out, and I am happy to help!
We’ve received all your emails and replied to all of them, and provided all answers via the W3 Total Cache support channel.
Please check your email and continue any correspondence there so we can avoid duplicating the answers

Thanks!

Hello Tamta,

Thank you for reaching out, and I am happy to help!
Since this is a public forum and no sensitive information should be shared here, I’ve sent you an email via the W3 Total Cache support channel and provided the requested information.
The email I sent the information to is the CloudLinux email you provided here.
Please check your email and let me know if there is anything else I can assist you with

Thanks!

Hello Eva,

Thank you for your feedback.
So the files are in wp-content/cache/object/ folder.
If the W3 Total Cache is disabled and you may have Object Caching enabled in the W3TC settings, and if the caching method was set to Disk, those files may be cached in that folder.
As I’ve mentioned before, it’s not recommended to use Object Caching if the only option for caching is Disk.
Please make sure to delete the entire /cache/ folder. Wait for one day and see if the folder is created again.
Please check if you have any other plugins that may be doing the Object Caching or any other form of caching
Check the wp-content folder for the object-cache.php file and check if that file is a W3TC drop-in.

I hope this helps!

Thanks!

Hello Eva,

Thank you for your feedback.
If the W3TC is disabled, it will not create any files. You can safely delete the cache folder manually, and please check if you are using any other plugin for caching like SG optimizer

With the W3TC files should be cached in /cache/page_enhanced/yourwebsite.com/ folder
Are those files there?

Thanks!

Hello Mark,

Thank you for reaching out, and I am happy to help!
Regarding your question, I can see that you opened a topic on wp.org in the W3 Total Cache support forum.
Please continue the correspondence there so we can avoid going back and forth in different forums

Thanks!

Hello Amber,

Thank you for your feedback.
We are working on a fix for this, and it will be available in the next patch release.
Please keep process background images disabled until the patch is out.

Thanks!

Hello Jon,

Thank you for reaching out, and I am happy to help!

Depending on the server and the W3 Total Cache configuration, you may need to restart the php-fpm and the server once the PHP is updated.
Have you tried restarting and seeing if the issue persists?
Thanks!

Hello Kurt,

Thank you for reaching out, and I am happy to help!
In W3 Total Cache, the Opcode is read-only, meaning if the W3 Total Cache detects the opcode is enabled on the server, it will show enabled there, and you can purge the Opcode via the W3 Total Cache.
The question is if the Opcode is used by other plugins?
What you can try is to disable the OP code entirely:
Using php.ini or .user.ini for system-wide settings
1. Locate your php.ini file:
This file contains the main configuration for your PHP installation.
2. Edit the opcache.enable setting:
Find the line opcache.enable=1 (or a similar value) and change it to opcache.enable=0.
3. Alternatively, use .user.ini:
For domain-specific settings in environments like Plesk, you can use a .user.ini file instead of php.ini.
4. Restart your web server or PHP-FPM:
After saving the file, restart the web server (e.g., Apache, Nginx) or the PHP-FPM process for the changes to take effect.
Using .htaccess (for Apache users)
Create or edit .htaccess: If your PHP is running as an Apache module, you can use an .htaccess file.
Add the directive: Include the line php_flag opcache.enable Off in the file.
Save the file: The change will be applied immediately for that directory and its subdirectories.

Let me know if this helps!

Thanks!

Hello Kevin,

Thank you for reaching out, and I am happy to help!
If you are using the Lazyloading feature in the W3 Total Cache, please go to Performance>User Experience and make sure that the option ” Process background images” is disabled, save all settings, and purge the cache. Let me know if this helps. If, however, the Lazyload is not enabled, disable the settings one by one in Performance>general settings, save the settings, and purge the cache after each setting is disabled, and see which one might be causing the issue?

Thanks!

Hello,

Thank you for reaching out, and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please check your email and continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello MIhalis,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel with the information about your subscription
Please check your email and continue the correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Samantha,

Thank you for reaching out, and I am happy to help!
Can you please reach out directly to us at W3 Total Cache support via the email – customer-support@w3-edge.com
Please make sure to share your subscription details or any information about the subscription so we can assist you with this
Thanks!

Hello,

Thank you for your feedback.
I’ve sent you an email, but I never got a reply.
Can you please check your inbox again and reply to our email?
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
We’ve received yoru email via the W3 Total Cache support channel, and replied to it.
Please check your email and continue any correspondence there so we can avid duplicating the answers.
Thanks!

Hello Hailin,

I’ve just sent two more emails. Please check your email and let me know if you got them

Thanks!

Hello Irena,

Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing and share your PayPal transaction ID so I can check the subscription for you!

Please do not share any sensitive information her as this is a public forum!

Thanks!

Hello Stewart,

Thank you for your feedback.

It seems that you sent an email from @me.com

Please double-check your inbox as I’ve added the cc

Thanks!

Hello Stewart,

We’ve received your email via the W3 Total Cache support channel and replied to it.
Please check your email again as I’ve sent another email regarding your request.

Thanks!

Hello Ferdinand,

Thank you for reaching out, and I am happy to help!

I’ve reset the active URL
Remove the license key from W3 Total Cache – Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license and save all settings.

W3 Total Cache Pro should be active after these steps!

You can add define(‘W3TC_PRO_DEV_MODE’, true); to your wp-config.php file on your non-production environments and re-save the license there.

I hope this helps!

Thanks!