Marko Vasiljevic

Hello Steafano,

Thank you for reaching out, and I am happy to help!
Can you please share more details on why you believe that the W3 Total Cache is not compatible with your setup?
The W3 Total Cache is the most complete optimization solution that can be configured in any way you like to avoid problems with any setup.

Please share more details about this so we can assist you with the problem.

Thanks!

Hello George,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Kathy,

Thank you for reaching out, and I am happy to help!

We’ve received your email and replied to it via the W3 Total Cache support channel.
We’ve also received your reply.

Thanks!

Hello George,

Thank you for your feedback
If convenient and for a quick test, can you please add the path below to exclusion in the minify settings, Performance>Minify>Advanced>Never Minify following JS file,s and let me know if the problem still occurs?

/wp-includes/js/dist/script-modules/block-library/image/view.min.js

Thanks!

Hello George,

Thank you for reaching out, and I am happy to help!
Can you please share an example of the page you are having issues with?
Can you please disable the settings one by one in the W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Paul,

Thank you for reaching out, and I am happy to help!

Can you please confirm if you have a W3 Total Cache Pro version? Have you made sure you have not reached the hourly limit?
If convenient, can you please share your website URL?
Thanks!

Hello Marco,

Thank you for reaching out and I am happy to help!
I’ve checked your website and as I can see, the W3 Total Cache is active on your website:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Object Caching 0/0 objects using APC
Page Caching using APC 
Database Caching 17/4983 queries in 13.915 seconds using APC

Served from: stiwl-mur.de @ 2025-05-26 19:54:33 by W3 Total Cache
-->

Can you please share if you are still experiencing issues with the activation and can you please confirm the plugin is activated?
Thanks!

Hello,

This is related to the housing provider. The mentioned file advanced-cache.php needs to be deleted.
Is there any chance you can get the owner of the website to check this with the hosting provider?
I am not sure who is the hosting provider is as Cloudflare serves the website, however, if the issue occurred with the W3TC was disabled, it means that it was not disabled correctly or the hosting is not handling that as they should

Do you know who is the hosting provider for the website?
Thanks!

Hello Patrick,

Thank you for reaching out, and I am happy to help!
Can you please share if you are using W3 Total Cache on a WPML website, and also, are you using any language other than English?
Let me try and replicate this, and I’ll get back to you with more information!

Thanks!

Hello Marco,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email with the link for the invoice via the W3 Total Cache support channel.
Please check your email and let me know if there is anything else I can help with!

Thanks!

Hello Mark,

Thank you for your feedback.
I understand your frustration; however, this may be just a small tweak in the settings, depending on the settings you have enabled in the W3 Total Cache.
I can see that you are using some other optimization solution at the moment.
Would you like us to assist you with the issue you are having and the W3 Total Cache?
Thanks!

Hello Mark,

Thank you for reaching out, and I am happy to help!
Can you please share more details about the issues you were experiencing so we can assist you with the configuration? I can see on the website you provided that you are using some other plugin that has limited options and caching methods, and I was wondering which options were enabled in the W3 Total Cache?
I do not see any subscriptions associated with your name, website or email, so can you please provide more information about the subscription?
Thanks!

Hello Gregor,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Gregor,

The maxmemory is a Redis configuration setting.
Can you please check Redis configuration on your server and check the maxmemory

Thanks!

Hello Gregor,

Thank you for reaching out, and I am happy to help!

In the W3 Total Cache, the Disk caching method writes the cached files to disk. As for Redis, this is a memory caching method and it performs much faster, and it’s a recommended option for Object Caching and Database Caching.
Disk: Enhanced is the best option for the Page Cache; however, you can also use Redis for this.

As for the Redis configuration, 64MB is not suggested for caching.
You need to configure your Redis cache server so it “evicts” data from the cache rather than just continuing to fill up your RAM. Look here https://raw.githubusercontent.com/redis/redis/7.2/redis.conf for the maxmemory and maxmemory-policy settings. With a 4 GiB server for example you can set them as follows:

maxmemory 512mb
maxmemory-policy allkeys-lfu

Let me know if this helps!

Thanks!

Hello Aleksandr,

Thank you for reaching out and I am happy to help!
The option in the W3 Total Cache – Cache URIs with query string variables is disabled by default if the caching method you are using for Page Cache is Disk: Enhanced
This option is available with Disk Basic or memory-based caching options.
However, you can still manually add the query string when using Disk: Enhanced in Performance>Page Cache>Advanced>Accepted query strings: field, and this will ensure that the query strings are cached even with the Disk: Enhanced caching method.

Let me know if this helps!

Thanks!

Hello Matthew,

I’ve sent the information to the mmorookian@ email address.
Please reach out to us directly using customer-support@w3-edge.com

Thanks!

Hello Amal,

Thank you for reaching out and I am happy to help!
Yes, you can use a single W3 Total Cache Pro license for both production and dev environments. Just add define(‘W3TC_PRO_DEV_MODE’, true); to your wp-config.php file on your non-production environments and make sure to re-save the settings.

I hope this helps!
Thanks!

Hello Matt,

Thank you for reaching out, and I am happy to help!

When the W3 Total Cache Pro was purchased and when you subscribed to the Pro version, you accepted the terms and conditions, specifically section 12.2 Automatic Renewal of Premium Subscription Plans https://www.w3-edge.com/policies/.
The ” Renewal Reminder ” email was sent to the email address used to subscribe to W3 Total Cache Pro, one week prior to the renewal of the license on Apr 1, 2025 12:22 AM EDT
. This email has a link to manage your subscription, and you were able to cancel the upcoming renewal.

Do you want me to cancel any further renewals of the subscription?

Thanks!

Hello Selina,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel and provided the information you requested.
Please check your email and let me know if there is anything else I can help with!
Thanks!