Marko Vasiljevic

Hello Tim,

Thank you for reaching out, and I am happy to help!
Can you please drop us a note directly via the W3 Total Cache support channel within the plugin – Performance>Support>Billing, and provide the transaction ID so we can check this for you

Thanks!

Hello Max,

Thank you for reaching out, and I am happy to help!
Since this is a public forum, and I would not advise sharing any sensitive info, can you please reach out directly to us via the W3 Total Cache support channel in the plugin in Performance>Support>Billing, and provide the information about your subscriptions so we can share all necessary information
The W3 Total Cache is a part of Boldgrid; however, due to the number of users and the history it has, it has its own license management system and account management.
You should have received everything in the email you used for subscription, so please check your email and reach out to us directly

Thank you!

Hello Paul,

Your subscription is now canceled and no additional invoices will be issued for this subscription.
Thanks!

Hello Brett,

Thank you for reaching out and I am happy to help!

I’ve checked your website and as I can see you are using W3 Total Cache with Page Cache with Disk: Enhanced caching method.
Can you please share if you enabled any other feature using Disk Caching, like Object Cache or Database Cache?
And please let me know in which folder are the files are that are filling the disk space?

Thanks!

Hello Darryl,

Thank you for reaching out, and I am happy to help!

Yes, this is for the W3 Total Cache Pro.
I am not sure for which website, as you have not provided any details; however, this is a recurring billing for the W3 Total Cache Pro subscription.
If you have additional questions, you can drop us a note directly via email w3tc@w3-edge.com or customer-support@w3-edge.com and share more details so we can assist you with this.
It would be better to do this via email, so you do not share any sensitive details in the public forum

Thanks!

Hello Marcel,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel.
Please check your inbox. The requested invoice is attached there
Thanks!

Hello Rish,

Thank you for reaching out and I am happy to help!
Can you please disable the settings one by one in W3 Total Cache – Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Dasha,

I have replied to your email.
Please check yoru inbox

Thanks!

Hello,

Thank you for reaching out, and I am happy to help!
Please reach out to us directly via the W3 Total Cache plugin in Performance>Support>Billing, or via this contact form and share the information about the subscription, since this is a public forum.

Thanks!

Hello,

Thank you for reaching out, and I am happy to help!
Please reach out to us directly via the W3 Total Cache plugin in Performance>Support>Billing, and share the information about the subscription, since this is a public forum.

Thanks!

Hello Steafano,

Thank you for reaching out, and I am happy to help!
Can you please share more details on why you believe that the W3 Total Cache is not compatible with your setup?
The W3 Total Cache is the most complete optimization solution that can be configured in any way you like to avoid problems with any setup.

Please share more details about this so we can assist you with the problem.

Thanks!

Hello George,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Kathy,

Thank you for reaching out, and I am happy to help!

We’ve received your email and replied to it via the W3 Total Cache support channel.
We’ve also received your reply.

Thanks!

Hello George,

Thank you for your feedback
If convenient and for a quick test, can you please add the path below to exclusion in the minify settings, Performance>Minify>Advanced>Never Minify following JS file,s and let me know if the problem still occurs?

/wp-includes/js/dist/script-modules/block-library/image/view.min.js

Thanks!

Hello George,

Thank you for reaching out, and I am happy to help!
Can you please share an example of the page you are having issues with?
Can you please disable the settings one by one in the W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Paul,

Thank you for reaching out, and I am happy to help!

Can you please confirm if you have a W3 Total Cache Pro version? Have you made sure you have not reached the hourly limit?
If convenient, can you please share your website URL?
Thanks!

Hello Marco,

Thank you for reaching out and I am happy to help!
I’ve checked your website and as I can see, the W3 Total Cache is active on your website:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Object Caching 0/0 objects using APC
Page Caching using APC 
Database Caching 17/4983 queries in 13.915 seconds using APC

Served from: stiwl-mur.de @ 2025-05-26 19:54:33 by W3 Total Cache
-->

Can you please share if you are still experiencing issues with the activation and can you please confirm the plugin is activated?
Thanks!

Hello,

This is related to the housing provider. The mentioned file advanced-cache.php needs to be deleted.
Is there any chance you can get the owner of the website to check this with the hosting provider?
I am not sure who is the hosting provider is as Cloudflare serves the website, however, if the issue occurred with the W3TC was disabled, it means that it was not disabled correctly or the hosting is not handling that as they should

Do you know who is the hosting provider for the website?
Thanks!

Hello Patrick,

Thank you for reaching out, and I am happy to help!
Can you please share if you are using W3 Total Cache on a WPML website, and also, are you using any language other than English?
Let me try and replicate this, and I’ll get back to you with more information!

Thanks!

Hello Marco,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email with the link for the invoice via the W3 Total Cache support channel.
Please check your email and let me know if there is anything else I can help with!

Thanks!