Marko Vasiljevic

Hello,

Thank you for reaching out and I am happy to help!
This is related to your server and the server configuration. Please check your server logs and contact your hosting provider for more assistance with this.
Alternatively, you can try downloading the W3 Total Cache from here and try adding a new plugin by uploading the zip file.

Thanks!

Hello Andrew,

Thank you for reaching out and I am happy to help!

Let me check this behavior in the W3 Total Cache Rest API caching and once I have more details I’ll get back to you.

Thank you for your patience.

Hello,

If the issue is gone, re-enable minify, and disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.
Thanks!

Hello Roman,

Thank you for reaching out and I am happy to help!
I can see that the W3 Total Cache Pro license key is associated with the email used for the subscription, and it’s also under the name Oleksandr. Since this is a public forum, I cannot share the details here, however, I can see that the license is applied in Performance>General settings>Licensing, If you still do not see the Pro version active, remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

If you still have any questions, please reach out directly to us via the plugin in Performance>Support>Billing and refer to this topic.

Thanks!

Hello,

Thank you for reaching out and I am happy to help!

Can you please go to the W3 Total Cache settings – Performance>CDN>Advanced, and enable the option “Only purge CDN manually” Save all settings and purge the cache, and let me know if the issue persists.
Thanks!

Hello Joren,

Thank you for your feedback.
I completely understood the first post. However, I do not understand the last one. What do you mean by “the error is not relevant”
Can you please check if the option “Only purge CDN manually” is enabled?
Thanks!

Hello Richard,

Thank you for reaching out and I am happy to help.
Nothing in the W3 Total Cache has been changed related to the redis_cache in the previous updates.
It seems like the key value is not fetching the old data or trying to do so.
Can you please try to flush redis databases and restart Redis service flushdb clears one database and flushall clears all databases

Clear CURRENT
Delete default or currently selected database (usually 0) with

redis-cli flushdb
Clear SPECIFIC
Delete specific redis database with (e.g. 8 as target database):

redis-cli -n 8 flushdb
Clear ALL
Delete all redis databases with

redis-cli flushall

FLUSHDB – clears currently active database
FLUSHALL – clears all the existing databases

Hello Lewis,

Thank you for your feedback.
I am sorry for the confusion. SO the wp.com and wp.org are not the same.

The main difference between WordPress.com and WordPress.org is that WordPress.com is a fully hosted platform, while WordPress.org is a self-hosted platform. This means that WordPress.com takes care of hosting, security, and maintenance for you, while WordPress.org requires you to find your own hosting provider and take care of security and maintenance yourself. Additionally, WordPress.com has limitations on customization and plugins, while WordPress.org allows for full customization and plugin installation.

This is why I was confused when you stated that the website is hosted on WordPress. So this is the reason why you cannot activate the W3 Total cache on your website.
W3 Total Cache is on the wp.org:

https://wordpress.org/support/plugin/w3-total-cache/reviews/

Let me know if you have any other questions.

Hello Lewis,

Thank you for your feedback
WordPress is a content management system (CMS) that allows you to host and build websites. The hosting provider is the server on which WordPress is installed on and where the website files are located.
Can you please share with which hosting provider you have an account?

Thanks!

Hello Lewis,

Yes, it seems like the server limitation.
Please reach out to your hosting provider and check if the caching plugins are allowed.
Thanks!

Hello Stephane,

Thank you for reaching out and I am happy to assist you with this.

Remove the license key from W3 Total Cache installation from https://hammampacha.com/shop Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license in https://hammampacha.com , verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello Joe,

The problem is with the version of the Safari. I’ve tested this on 17.0 and everything works as expected.
The version you are using is more than a year old and it does not mean that it does not support webp, it just means that that version has some problems that were fixed later on with other updates

Thanks!

Hello Joe,

Thank you for reaching out and I am happy to help!
Can you please share the page on which the specific images are not loading on Safari Browser?
Once images are converted, the W3 Total cache is using a rewrite to serve images as webp. This is read as a content type on browsers.
Safari does support webp, however, the problem may be with the encoding of the images and how those mages are added to the website.
Please share the page so I can inspect this.
Thanks!

Hello Dru,

Thank you for reaching out and I am happy to help!
We do not have any subscription associated with the last four of the CC provided or the email you shared.
Please reach out to us directly via the W3 Total Cache support channel in the plugin Performance>Support or the website contact form:
https://www.w3-edge.com/contact/

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
You can download the W3 Total Cache from the link below:
https://downloads.wordpress.org/plugin/w3-total-cache.2.5.0.zip
Once downloaded and installed, apply the license key.
Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello Sally,

Thank you for reaching out and I am happy to help!
I am not quite sure what you mean by

no detections of cloudflare cdn was made in testing

As I can see, THe website is served from Cloudflare and I am not sure what you are trying to test and where you cannot detect the Cloudflare in the W3 Total Cache.
Please clarify this for me so I can assist you more with this and share a screenshot of what you are seeing so I can understand this better and assist you with this!

Thanks!

Hello,

Thank you for your feedback.

Please check your files and folder permissions on your server and make sure that these are sett as follows:
folders – 755
files – 644

This will allow you to modify and delete the files.

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Just to confirm, you were not able to remove all W3 Total Cache files from the server?
Can you please let me know what happened when you tried to delete:
– cache folder
– upgrade folder
– w3-total-cache folder in wp-content/plugins

You should make sure that all mentioned files are deleted to ensure that the W3 Total Cache is completely removed from the server, and then re-install the plugin in the plugin section.
Please let me know if this helps!

Hello,

Thank you for reaching out and I am happy to help!
The W3 Total Cache uses the rewrite capabilities of your server to serve the images as a webp.
All images converted with the Image Service tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.
The images are converted:
https://financebenz.com/wp-content/uploads/2023/07/Delete-Transaction-History-Featured-Image.webp

However, you cannot download images as webp. webp is a web format.

I hope this answers your questions.

Thanks!

Hello Erwin,

Thank you for reaching out and I am happy to help!
You can disable Fragment Caching in W3 Total Cache Performance>Extensions, and click on Deactivate.

As for the PHP warning, make sure that the Caching method is selected for Fragment Cache in Performanc>General settings – Fragment caching.

The second part should not be needed if the Fragment Cache is disabled.
Thanks!