Marko Vasiljevic

Hello Nick,

I have re-sent the license information to the email you used to open this topic with.
I’ve removed the sensitive information from the post since this is a public forum.
Please check your email and reply via the W3 Total Cache support channel if you have any other questions.
Thanks!

Hello Robert,

Thank you for reaching out.
I’ve removed all the sensitive information since this is a public forum. Please reach out directly via the W3 Total Cache support channel in Performance>Support or via the website contact form, and provide the instructions about your subscription so we can check this for you.
Thanks!

Hello Melyssa,

Thank you for reaching out and I am happy to assist you with this.
There should be no issues with installing and using W3 Total Cache when the website is password protected as long as the permissions allow W3TC to write in those directories, for example, the .htaccess file creates a /cache/ folder, etc.
W3 Total Cache does not use or collect website visitors’ data and is fully GDPR compliant.
As for the CDN, this is the option in the W3 Total Cache. However, you also need to be signed up with a CDN provider, for example, Stackpath. Please check more about this in our article.

I hope this helps and let me know if you have any other questions.
Thanks!

• This reply was modified 2 years ago by Marko Vasiljevic.

Hello Rudy,

Thank you for reaching out.
I’ve already replied and replied again to the email you sent via the W3 Total Cache support channel.
Please check your email and make sure to check the spam folder.
Thanks!

Hello David,

Thank you for reaching out and I am happy to assist you with this.
We’ve never received any email from you regarding this. Can you please contact us directly via the W3 Total Cache support channel in Performance>Support or the website’s contact form?
Also, we would really love if you could share more details on what you were looking for and what were your exact expectations of the Pro version, so we can understand why this was not something you were looking for.
Thanks!

Hello Florian,

Thank you for reaching out and I am happy to assist you with this.
In W3 Total Cache Performance>Page Cache, there is a “Late initialization” setting. This is available with Disk: Basic or any memory-based caching.
Have you tried enabling this and see if it helps!?
Thanks!

Hello Andrei,

Thank you for reaching out and I am happy to answer.
W3 Total Cache is a free plugin and upgrading to W3 Total Cache Pro to unlock advanced analytics, fragment caching, full site delivery, extension support, and other tools that will allow you to completely fine-tune your website’s performance.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.

Thanks!

Hello Daniel,

Thank you for reaching out and I am happy to help!

Can you please disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello,

Thank you for reaching out and I am happy to assist you with this.
Can you please drop us a note directly via the W3 Total Cache support channel within the plugin in Performance>Support>Billing, or via the website contact form? Please provide any information about your W3TC Pro subscription there so we can find the subscription and provide the access to account management.
Thanks!

Hello Mike,

Thank you for reaching out and I am happy to assist you with this.
Can you please drop us a note directly via the W3 Total Cache support channel within the plugin in Performance>Support>Billing, or via the website contact form?
Thanks!

Hello Peter,

Thank you for reaching out and I am happy to assist you with this.
This may be called by some other plugins as well, depending on a theme or the plugins you are using. Since you are updating a product category, there is a chance that woocommerce is calling flush_all.
The W3 Total Cache only purges the page that is updated.
To confirm this, please disable all purge settings in the Performance>Page Cache>Purge policy and let me know if the problem persists.
If the issue persists, it means that 3rd party plugin//them is calling the purge and we have a programmatic solution for this.

Thanks!

Hello Marc,

Sorry for the late reply.
There is no option to do this via the wp-config.php file. You can try is adding db-config.php
Please check more details on our wiki page.
Thanks!

Hello Stephanie,

Thank you for reaching out and I am happy to assist you with this.
You can call the W3 Total Cache function w3tc_dbcache_flush(); to purge the DB cache. You can also use wp_cli and call wp w3-total-cache flush database.

Thanks!

Hello Wolfgang,

In the screenshot, I’ve shared you can see that the image BP-01.jpg is served as webp.
This is how webp conversion works.
All images converted with the Image Service tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.

WebP optimizations with the Image Service tool do not replace the original image file and all conversions can be reverted without any loss of data.

As you can see in the “Type” section, the image type is webp, which indicates that the image is converted.
Thanks!

Hey Kevin,

Thank you for reaching out!
The license key was sent to the email address used to subscribe to the W3 Total Cache Pro, the one you provided here.
I’ve re-sent the information with the instructions on how to add the license and enable the Pro mode

Thanks!

Hey Maxim,

We have received your email via the W3 Total Cache support channel and replied to it with the information about the license.
Thank you for your patience

Hello Ali,

Thank you for reaching out!

We have received your email via the W3 Total Cache support channel and replied to it with the expiation on how to activate the Pro version.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!

Hello,

Thank you for reaching out and I am happy to assist you with this.
Since this is a Public forum, we should avoid sharing sensitive information. Please reach out to us directly via the W3 Total Cache support channel in the plugin Performance>Support, or via the website contact form and share the information about the payment so we can check the subscription for you.
Thanks!

Hello Rod,

Thank you for reaching out and I am happy to assist you with this

I’ve removed the PayPal transaction IDs since this is a public forum.
Please reach out to us directly via the W3 Total Cache support Channel in Performance>Support and provide the information so we can assist you with this.
Thanks!

Hello Alina,

Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and I can see that the CDN is enabled in W3 Total Cache Performance>General settings, however, you have not selected any provider or configured the CDN.
Can you please disable the CDN in Performance>General settings and let me know if the problem persists?
Thanks!