Marko Vasiljevic

Hello Barry,

Thank you for reaching out and I am happy to assist you with this.
What Kind of access do you have for your server? Do you have Cpanel access?
For the CDN, I would strongly recommend considering using Stackpath CDN instead of mentioned bunny CDN.
As for Webp, this depends on the Server Config. W3 Total Cache converts the original images, however, Some NGINX environments are processing static files which may cause webp not to be converted, and also there is a question of whether Imagick supports the webp images.
Please understand that some things can only be changed by the Hosting support as they have full access.
I would recommend purchasing a Performance Audit solution. With this solution, we will configure W3TC for you along with the CDN, and advise which other things that may be out of the W3TC scope need to be done to improve the performance of the website.
Full site delivery is specifically configuring the CDN and managing DNS so that the entire website can be served from the CDN and not just static files.
I hope this helps!
Thanks!

Hello,

Thank you for reaching out and I am happy to answer.
There are no known compatibility issues with W3 Total Cache and Woocomerce/Flatsome theme.
The Pro version of the plugin unlocks additional features like eliminating render-blocking CSS, Image conversion limit, FSD CDN, etc.
I would recommend installing and configuring the community version first and getting the Pro if additional features are needed to improve the speed of your website, and of course, getting the Pro support.
Thanks!

Hello Alex,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Can you please share what are the W3 Total Cache settings you are currently using?
Also, can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Tim,

This is a public forum so please do not leave your personal information here.
I see that you also opened a PayPal dispute, so the funds are reserved until the dispute is resolved or closed.
You can also reach out to us directly via website form

Hello Tim,

I am sorry to hear you are not satisfied with W3 Total Cache Pro.
Please reach out to us directly via the plugin in Performance>Support and provide license details.
Thanks!

Hello Tim,

Thank you for the information and I am happy to answer.
This may depend on the original image quality and the Image compression type you selected in W3 Total Cache Image Service options.
If you selected lossy Image compression type – Quality may degrade with a higher ratio of compression that can go up to 95%
If you selected lossless Image compression type – No loss of quality however the compression ratio is slightly lower.
I hope this helps!

Hello Tim,

Thank you for reaching out.
1. Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!

2. Please make sure that Minify is enabled in Performance>General settings
You can upload the images on Imgur
and share the screenshots. Make sure to take the screenshot of General settings and Performance>Minify.

Thanks!

Hello Tim,

Thank you for reaching out and I am happy to assist you with this.
When CDN is set up, it serves the static files on your server (JS, CSS, Images, fonts) from the CDN. I’ve checked your website and I can see that the files are being served from the CDN.
What Stackpath is suggesting is that you can also serve your entire website from the Stackpath, meaning the HTML also besides static files. W3 Total Cache also has the FSD CDN option in this case.
The advantage of doing so is that, as I’ve mentioned, your entire website will be served from the Stackpath Sevres instead of from your origin.
Stackpath has Servers worldwide and this means that the website will load much faster for the users that are visiting the website in other countries/continents.

I hope this helps!

Thanks!

Hello Tim

The option to “Eliminate render-blocking CSS by moving it to HTTP body” is only available after upgrading to W3 Total Cache Pro.
The option is greyed out if you are using the community version of the plugin.
Once the Pro is enabled, that option is available. Please note that only minified CSS files can be processed with this option.

Thanks!

Hello Vivian,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
W3 Total Cache may cause issues such as this if the Caching and Minify is enabled for logged in users. Since you are using the Builder while logged in, it’s recommended to disable Page Caching and Minify for logged-in users.
You can do this by going to Performance>Page Cache and enabling the option “Don’t cache pages for logged in users” and in Performance>Minify enable the option “Disable the Minify for logged in users”
Save all settings and purge the cache and let me know if the problem persists.
Thanks!

Hello Joseph,

Thank you for reaching out and I am happy to assist you with this.
I am not sure how W3 Total Cache would be causing the problem you are describing as this is the first time I see this kind of issue reported. W3 Total Cache does not redirect users to different URLs.
IT would be great if you could share the steps to reproduce this and the website URL or better yet the Short video of the issue occurring.
Does the issue persist if you disable W3 Total Cache temporarily?
ARe you using different domains to access the same content?
Thanks!

Hello Delyan,

Thank you for reaching out and I am happy to assist you with this.
Can you please share if you are using any Multilingual plugin and do you have W3 Total Cache Pro license?
I am not quite sure what you are trying to achieve here. I’ve checked your website and I am not seeing where I can change the language to check this.
W3 Total Cache caches the pages and different pages are cached depending on the URL. Are you using the same URL for all languages?
Thanks!

Hello Jeffrey,

Thank you for the information.
Please make sure that the caching and Minify are disabled for logged-in users in Performance>Page Cache and Performance>Minify.
Let me know what happens when you have a chance.
Thanks!

Hello Jeffrey,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Just to confirm, you disabled the W3 Total Cache and the issue was gone?
Can you please share which plugin you are using for the PDF vouchers?
Also, please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue

Thanks!

Hello Nick,

Thank you for the clarification.
You can use Imgur to upload images and share them here.
I’ll make sure to test this and get back to you. Just to confirm, you have also enabled the option “Cache feeds: site, categories, tags, comments” in Page Cache general?
Thanks!

Hello Nick,

Thank you for reaching out and I am happy to assist you with this.
Can you please share the screenshot of the Purge Policy settings in W3 Total Cache?
Just to make sure I understand correctly, Once you update or publish a new post, the cache is not cleared and you cannot see the latest post published or edited?
I’ve tried t replicate the issue, however, every time I make edits or publish a new post, the cache is cleared and new content is visible.
What is the Page Cache Method you are using?
Thanks!

Hello Marco,

Thank you for your question and I am happy to answer.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
Thanks!

Hello Juha,

Thank you for the information.
I am not familiar if this may be the premium feature of the Yoast, so you should drop them a note as they would be able to assist you with this more.
You can also create a custom sitemap manually which includes the sub pages.
Thanks!

Hello Gary,

I’ve replied to your email and provided you with the details about your W3 Total Cache subscription.
Thanks!

Hello,

Thank you very much for the information.
We’ll make sure to check the problem with the custom files list and the websites installed in the sub directory.
THank you for taking the time to share this.