Marko Vasiljevic

Glad to know the problem is resolved.

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Larry,

Thank you for reaching out and I am happy to assist you with this.
Since this is a public forum, I’ve sent all the necessary information via the W3 Total Cache support channel.
Please make sure to check your email, and follow the instructions there.
If you have any questions, please reply to the existing email chain.

Thanks!

Hello Stephen,

Thank you for reaching out and I am happy to assist you with this.
This is not specifically related to the W3 Total Cache so this question needs to be addressed to your hosting provider. Some Providers do not allow
caching plugins to be installed. For example, GoDaddy does not allow caching solutions for managed WP accounts.
Please reach out to your hosting provider for more information about this.
Thanks!

Hello Matt,

The W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing we are offering plans for a single license activation on multiple installations.

The bulk of 5 activations – $350/year

The bulk of 10 activations – $500/year

Please let me know if you are interested and reach out directly via email so I can share the checkout form.

Thanks!

Hello,

THank you for yoru feedback.
Yes, this can be an issue with some translations. We are working on improving this of course in future releases.
Glad to know the problem is resolved.

Thanks!

Hello Alice,

Thank you for reaching out and I am happy to assist you with this.

Please reach out to us directly via the W3 Total Cache support channel in Performance>Support, or via the website contact form, and share more information about your subscription so I can provide what you requested.

Thanks!

Hello Dale,

Thank you for your feedback.
W3TC should not load AWS SDK unless the AWS is being used.
The only way to determine this is to check with W3TC disabled as we were not able to replicate this behavior.
However, if blocking the Amazon requests works for you, you should keep an eye on the firewall block report and share any information that may be related.
Thanks!

Hello Jossef,

Thank you for reaching out and I am happy to assist you with this.
By default, is W3 Total Cache when using the Disk: Enhanced Caching method for Page Caching, query strings are not cached. To achieve that, you need to add the query string to Performance>Page Cache>Purge Policy>Advanced>Accepted query strings: filed.
To Cache everything with query string you need to use Disk: Basic caching method or memory-based Caching like Redis or Memcached, and make sure to enable the option: Cache URIs with query string variables in Performance>Page Cache>General section of the plugin.

I hope this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to assist you with this.
The Late initialization option is not available if you are using the Disk: Enhanced caching method for Page Cache in the W3 Total Cache settings.
In order to be able to use this option, you need to switch to Disk: Basic or any Memory based caching like Redis or Memcached.

I hope this helps!

Hello Josh,

Thank you for reaching out and I am happy to assist you with this.
I’ve checked the images and indeed, they are converted by W3 Total Cache, for example https://przdb.wpdevsite.co/wp-content/uploads/2022/08/202208_ProteaVillage_105.webp

If you find that your original image has been converted to WebP, but other image sizes are missing WebP versions, you may need to double-check that your WordPress environment supports the WebP format.

While the original image is converted via our API service, the different sizes (e.g. Large, Medium, Thumbnail) are created by your own server. For this, you must have WordPress 5.8 and the appropriate libGD or ImageMagick package available on your server.

To check if your WordPress environment supports WebP, navigate to Site Health > Info > Media Handling and double-check that WebP is listed in the supported file formats for the library shown in the Active editor. If you find these are missing the WebP extension, consult your system administrator to set up the correct packages.

Thanks!

Hello James,

Thank you for your feedback.
Well, this is very random. How were those feeds added? Some plugin or custom shortcode?
As for the query string, you can and should disable it if not needed in Performance>Browser Cache>Prevent caching of objects after settings change
Make sure to save all settings and purge the cache.

Thanks!

Hello James,

Thank you for your feedback.

Can you please also enable the option “Front Page” in the Purge policy? Since the feed is on the right side I believe on the front page, and this is not selected for the auto-purge when the content is updated.

Let me know if this helps!

Thanks!

Hello James,

Thank you for reaching out and I am happy to assist you with this.
Can you please share the W3 Total Cache settings screenshot of the Performance>Page Cache>Purge policy section?
Is the Feed Caching enabled in the Performance Page Cache?
Do you have any other caching solution like some other plugin or server-side caching?

Thanks!

Hello Alejandro,

Thank you for reaching out and I am happy to assist you with this.
I’ve sent all the information regarding the W3 total cache subscription using the email you shared and also I’ve shared the URL for license management.
I’ve removed the sensitive information.
Please continue the correspondence via email.

Thanks!

Hello Felix,

Thank you for reaching out and I am happy to assist you with this.
As you can see in the W3 Total Cache description of the User Agent groups, you can create a group of user agents by specifying names in the user agents field. Assign a set of user agents to use a specific theme, redirect them to another domain, or if an existing mobile plugin is active, create user agent groups to ensure that a unique cache is created for each user agent group. Drag and drop groups into order (if needed) to determine their priority (top -> down).
Checking the mentioned plugin I can see that not using redirections, and as they explained in their description:

If you have a server cache plugin, be sure to set a different server cache handling for mobile devices, in other cases the mobile version of your pages could also be served on desktop devices.
E.g. W3 Total Cache is caching plugin that can handle the mobile cache.

This being said, I cannot confirm that this will work because it has not been tested, so you can create Specific Content For Mobile and enable user agent groups using the theme currently active.

Alternatively, you can try using an AMP plugin for your website to serve AMP for mobile users.

I hope this helps!

Thanks!

Hello Ryan,

Thank you for reaching out and I am happy to assist you with this.
Please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support (you can choose any free option), or via the website contact form, and provide more details regarding your requests so I can advise which “do-it-for-me” premium support you should use.
If you have any additional questions I’ll be happy to answer.
Thanks!

Hello,

Thank you for your feedback.
Can you please disable the Image service in the Performance>Extensions, save all settings and purge the cache?
Once this is done, check your website. Re-enable the extension, and without converting all images at once, go to the Media library and try to cover the single image while checking the network tab if any of the ajax requests are throwing 404.

Thanks!

Thank you for your feedback.
Well, I’ve checked the website and all the files are gzipped.
can you please share what is the other method you are using for gzip? Also, share the files(pages) that are having the problem, so I can check that also.
I’ve added this plugin, added the page to Customize “No Access” Page and this page was not compressed with gzip or br.
Is this the plugin you are referring to?
Thanks!

• This reply was modified 2 years, 6 months ago by Marko Vasiljevic.

Hello,

Thank you for your feedback.
I’ve checked your website and I can see the Content-Encoding: gzip header, which means that even if the W3TC is disabled, something is setting the gzip compression on a server level or any other plugin that you may be using.
Check if the gzip compression is enabled on a server level with your host, and make sure that zlib.compression is disabled also.
Once again, something is setting gzip compression and it’s not related to the W3 Total Cache.
Thanks!

Hello,

Thank you for your feedback.
So to clarify, When W3 Total Cache is active, regardless if any option in the plugin is active or all are disabled you are still experiencing the problem?
If this is the case, I am sorry but without knowing more about the server configuration and the website URL, I cannot share any specific instructions on how to Remedy this.
The reason for this is that if the W3TC is installed and active, and all the settings are disabled, it means that the W3TC does not have any impact on your website.
The W3TC uses the .htaccess in the root folder of the website. If the gzip compression is enabled for the HTML files for example you will have the following rules within the W3TC Browser cache rules block:

<IfModule mod_deflate.c>
        AddOutputFilterByType DEFLATE text/html text/richtext text/plain text/xsd text/xsl text/xml
    <IfModule mod_mime.c>
        # DEFLATE by extension
        AddOutputFilter DEFLATE js css htm html xml
    </IfModule>
</IfModule>

You can also see the content-encoding: gzip header.
Tanks!