Marko Vasiljevic

Hello Leo,

Thank you for the information.
As I can see the compression is enabled and you are using Brotli to compress the files.
content-encoding: be
You should also increase the cache-control and expires header for static files such as JS files from max-age=3600 to default 31536000 s
Can you also please let me know if you are testing https://www.semiconsoft.com/wp2/ or https://www.semiconsoft.com/ because the website redirects to https://www.semiconsoft.com/wp2/
I would also disagree that the website is loading slow as the TTFB is 280ms which is very fast.
Thanks!

Hello Rebecca,

Thank you for yoru feedback.
You have not shared the website URL so unfortunately I cannot check or test the website.
Please switch the Minify to Manual save all settings and purge the cache and check the website.
If you are having issues, disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.

Thanks!

Hello Juan,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve replied to the email you sent via the W3 Total Cache support channel. Please check your email and continue the correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Rebecca,

Thank you for the information and I am glad that the UXbuilder Loading On Loop problem is resolved.
As for the Woocommerce question, As I’ve mentioned before, it’s not recommended to cache pages for logged-in users, especially for e-commerce websites, simply to avoid caching any sensitive information about the visitors.
Adding those WC cookies to the Reject Cookies list will ensure that the pages containing those cookies are not cached.
I hope this helps!

Hello Heather,

Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and also the blog page and as I can see the last article was posted on MARCH 27, 2022. Can you please confirm this?
One other thing that I can see is the x-proxy-cache: HIT header when inspecting the website. This indicates that you have multiple layers of caching – Meaning, besides W3 Total Cache, you also have Proxy caching enabled on your server.
W3 Total Cache purges the cache automatically when the content is updated to ensure updated pages are shown to the visitors. However, W3 Total Cache cannot purge server-side cache or Proxy cache. Proxy cache usually has the expires set when configured, so I would advise reaching out to your hosting provider for assistance with this, and either disable Proxy Cache and let the only W3 Total Cache handle the Page Caching, or Make sure to purge the PProxy Cache once the content is updated.
I hope this helps!
Thanks!

Hello Laetitia,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Laetitia,

The advanced section is within the Page Cache and Minify page, you just need to scroll down once in the selected section.
Please check the screenshots below as an example.
Thanks!
Page Cache:

Minify:

Hello Jadranka,

Thank you for reaching out and I am happy to assist you with this.
The notification suggests that responding back to the server’s data requests in a timely manner causes cURL error 28 in WordPress.
Please check in W3 Total Cache settings in Performance>Page Cache, scroll down to REST API, and see which radio button is selected. Make sure that the default is selected “Don’t cache” save all settings and purge the cache. If the problem persists after that, please disable W3 Total Cache settings one by one, in Performance>General settings, save settings and purge the cache after you disable each setting and see which one might be causing this.
Thank you!

Hello Larry,

The best and easiest way to change file permissions is to log in to your cPanel, use FTP.
If you are unsure how to do this I would advise reaching out to your hosting provider

Hello,

Thank you for reaching out and I am happy to assist you with this.
Upgrading to W3 Total Cache Pro, makes the difference with Image Conversion as the Pro users have priority in converting the images, and also the Hourly limit: and Monthly limit are greatly increased.
Thanks!

Hello,

Thank you for reaching out and I am happy to assist you with this.
Unfortunately, we are not offering any trial licenses at the moment for W3 Total Cache Pro
Pease feel free to purchase the license key and let us know what you think!
Thanks!

Hello Josep,

Thank you for reaching out and you inquiry about the W3 Total Cache Pro license.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. we do offer a bulk of 5 and 10 activations per account. If you are interested in bulk licensing as the one mentioned or you have more than 10 activations, please email us for more information.
Thanks!

Hello Barry,

Thank you for reaching out and I am happy to assist you with this.
What Kind of access do you have for your server? Do you have Cpanel access?
For the CDN, I would strongly recommend considering using Stackpath CDN instead of mentioned bunny CDN.
As for Webp, this depends on the Server Config. W3 Total Cache converts the original images, however, Some NGINX environments are processing static files which may cause webp not to be converted, and also there is a question of whether Imagick supports the webp images.
Please understand that some things can only be changed by the Hosting support as they have full access.
I would recommend purchasing a Performance Audit solution. With this solution, we will configure W3TC for you along with the CDN, and advise which other things that may be out of the W3TC scope need to be done to improve the performance of the website.
Full site delivery is specifically configuring the CDN and managing DNS so that the entire website can be served from the CDN and not just static files.
I hope this helps!
Thanks!

Hello,

Thank you for reaching out and I am happy to answer.
There are no known compatibility issues with W3 Total Cache and Woocomerce/Flatsome theme.
The Pro version of the plugin unlocks additional features like eliminating render-blocking CSS, Image conversion limit, FSD CDN, etc.
I would recommend installing and configuring the community version first and getting the Pro if additional features are needed to improve the speed of your website, and of course, getting the Pro support.
Thanks!

Hello Alex,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Can you please share what are the W3 Total Cache settings you are currently using?
Also, can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Tim,

This is a public forum so please do not leave your personal information here.
I see that you also opened a PayPal dispute, so the funds are reserved until the dispute is resolved or closed.
You can also reach out to us directly via website form

Hello Tim,

I am sorry to hear you are not satisfied with W3 Total Cache Pro.
Please reach out to us directly via the plugin in Performance>Support and provide license details.
Thanks!

Hello Tim,

Thank you for the information and I am happy to answer.
This may depend on the original image quality and the Image compression type you selected in W3 Total Cache Image Service options.
If you selected lossy Image compression type – Quality may degrade with a higher ratio of compression that can go up to 95%
If you selected lossless Image compression type – No loss of quality however the compression ratio is slightly lower.
I hope this helps!

Hello Tim,

Thank you for reaching out.
1. Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!

2. Please make sure that Minify is enabled in Performance>General settings
You can upload the images on Imgur
and share the screenshots. Make sure to take the screenshot of General settings and Performance>Minify.

Thanks!

Hello Tim,

Thank you for reaching out and I am happy to assist you with this.
When CDN is set up, it serves the static files on your server (JS, CSS, Images, fonts) from the CDN. I’ve checked your website and I can see that the files are being served from the CDN.
What Stackpath is suggesting is that you can also serve your entire website from the Stackpath, meaning the HTML also besides static files. W3 Total Cache also has the FSD CDN option in this case.
The advantage of doing so is that, as I’ve mentioned, your entire website will be served from the Stackpath Sevres instead of from your origin.
Stackpath has Servers worldwide and this means that the website will load much faster for the users that are visiting the website in other countries/continents.

I hope this helps!

Thanks!