Marko Vasiljevic

Hello Luisa,

Thank you for reaching out, and I am happy to help!
You have not provided your email in this request, and I found the subscription associated with your email service @yourwebsite.ch
I am not sure if you are using this email, so please reach out directly to W3 Total Cache support channel via email customer-support@w3-edge.com and provide the necessary information so I can send you the corresponding invoice.

Thanks!

Hello Nelson,

Thank you for reaching out, and I am happy to help!
Let me check this with the W3 Total Cache team, and I’ll get back to you once I have more information about this.

Thanks!

Hello Sonia,

Thank you for reaching out, and I am happy to help!
You are correct, the Disk method is not recommended for DB aching in W3 Total Cache. What is recommended to use for DB Caching and Object Caching is a memory-based caching method like Redis or Memcached.
Now, depending on the server, you may already have that available so please check with yoru hosting provider if they can install PHP Redis and enable it for you
If you are on a shared server, however, it’s recommended not to use Disk caching method to avoid issues and potentially filling up the disk space

Thanks!

Hello Roberta,

Thank you for reaching out, and I am happy to help.
I’ve sent you an email via the W3 Total Cache support channel with the information you requested.
This is a public forum and we should avoid sharing sensitive information here
Please check your email, and if needed, reply to it.
Thanks!

Hello,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel and provided you with the instructions there.
This is a public form, and we should avoid posting sensitive information here.
Please check your email and let and reply to it if you have any questions

Thanks!

Hello Chirag,

Thank you for reaching out, and I am happy to help!
You do not need to set up a Connect key in order to submit a support ticket.
Please reach out to us directly via the W3 Total Cache plugin in Performance>Support.
You can use the Bug Report or Billing section for any questions about the W3 Total Cache.

Thank you!

Hello Hailin,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it with the requested information.
Please check your email and let me know if there is anything else I can help with

Thanks!

Hello Cody,

I’ve sent it to the email you provided when you opened this topic @sherpco.net

Can you please check your email and possibly your SPAM folder?

Thanks!

Hello Cody,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 total Cache supprot channel . Please check your email and provide the information there so we can process this . This is a public forum and you should avoid sharing sensitive information here.
Thanks!

Hello Robert,

We’ve received your email via the W3 Total Cache support channel and replied to it.
Please check your email again as I’ve sent another email regarding your request.

Thanks!

Hello Daniel,

Thank you for reaching out, and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it, providing you with all the information requested.

Please check your email.

Thanks!

Hello Amal,

Thank you for reaching out, and I am happy to help!
You can add the license key for the W3 Total Cache Pro in Performance>General settings, and scroll down to the licensing section

Enter the license key in Performance>General settings, Licensing sub-box, license field, and save all settings.

W3 Total Cache Pro should be active after these steps!

W3 Total Cache is a part of BoldGrid; however, due to the number of users and history, it has its own account management and license management system.

You can reach out directly to us via the plugin in Performance>Support>Billing

I hope this helps!

Thanks!

Hello David,

Thank you for reaching out, and I am happy to help!
Without knowing exactly how and what you implemented when it comes to security headers in the W3 Total Cache Browser Cache>Security headers – I cannot know what may be causing the problem you are referring to.
The best way to approach this is to disable those security settings one by one, followed by saving the settings and purging the cache after each setting is disabled, and then checking if the issue persists. This is the way you can determine which of the settings i responsible for the problem.

Please let me know if this helps!

Thanks!

Hello Tim,

Thank you for reaching out, and I am happy to help!
Can you please drop us a note directly via the W3 Total Cache support channel within the plugin – Performance>Support>Billing, and provide the transaction ID so we can check this for you

Thanks!

Hello Max,

Thank you for reaching out, and I am happy to help!
Since this is a public forum, and I would not advise sharing any sensitive info, can you please reach out directly to us via the W3 Total Cache support channel in the plugin in Performance>Support>Billing, and provide the information about your subscriptions so we can share all necessary information
The W3 Total Cache is a part of Boldgrid; however, due to the number of users and the history it has, it has its own license management system and account management.
You should have received everything in the email you used for subscription, so please check your email and reach out to us directly

Thank you!

Hello Paul,

Your subscription is now canceled and no additional invoices will be issued for this subscription.
Thanks!

Hello Brett,

Thank you for reaching out and I am happy to help!

I’ve checked your website and as I can see you are using W3 Total Cache with Page Cache with Disk: Enhanced caching method.
Can you please share if you enabled any other feature using Disk Caching, like Object Cache or Database Cache?
And please let me know in which folder are the files are that are filling the disk space?

Thanks!

Hello Darryl,

Thank you for reaching out, and I am happy to help!

Yes, this is for the W3 Total Cache Pro.
I am not sure for which website, as you have not provided any details; however, this is a recurring billing for the W3 Total Cache Pro subscription.
If you have additional questions, you can drop us a note directly via email w3tc@w3-edge.com or customer-support@w3-edge.com and share more details so we can assist you with this.
It would be better to do this via email, so you do not share any sensitive details in the public forum

Thanks!

Hello Marcel,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel.
Please check your inbox. The requested invoice is attached there
Thanks!

Hello Rish,

Thank you for reaching out and I am happy to help!
Can you please disable the settings one by one in W3 Total Cache – Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!