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Hello,
Thank you for reaching out and I am happy to help.
I’ve answered this question in the wp.org topic you opened for the W3 Total Cache support.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Hosea
Thank you for reaching out and I am happy to help!
Just to confirm, did this issue occur without the W3 Total Cache?
If this is the case, I can see that you are using Sucuri CDN and this means that you have a serverside layer of caching that needs to be cleared once the new content is added or existing updated.
Please check this with your hosting provider and see if you can set this up on the server because W3 Total Cache cannot clear the cache that it does not create itself.
Let me know if this helps!
Thanks!Hello Harman,
Thank you for reaching out and I am happy to help!
This depends on what is connected with your Redis instance and if the memory allocated is sufficient for the amount of data that needs to be stored. It also depends on which features in the W3 Total Cache you are using with Redis.
You should try to flush Redis
To Flush the Redis Cache, either the FLUSHDB or the FLUSHALL commands could be used. FLUSHDB command deletes all the keys of the DBs selected and the FLUSHALL command deletes all the keys of all the existing databases, not just the selected one.The syntax for the commands are:
redis-cli FLUSHDB
redis-cli -n DB_NUMBER FLUSHDB
redis-cli -n DB_NUMBER FLUSHDB ASYNC
redis-cli FLUSHALL
redis-cli FLUSHALL ASYNC
For instance, to delete all the keys of a database #4 from the Redis cache, the syntax to be used is:$ redis-cli -n 4 FLUSHDB
Let me know if this helps!
Hello Marco,
Thank you for reaching out and I am happy to help!
Can you please check the W3 Total Cache settings in Performance>Minify and see if the option Rewrite URL structure is enabled?
If not, enable the option, save all settings and purge the cache.
Let me know if this helps!Thanks!
Hello
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
The Minification is not used for the images. Minify is used for minifying and combining static assets like JS and CSS.
In the case of images, they need to be optimized. In the W3 Total Cache, there are some ways to optimize the images. WebP is a next-gen format that was designed specifically to compress graphics on the web. so you can use the Webp converter feature in the W3 Total Cache, to convert the images and serve them in the webp format.
Alternatively, you can also use the Lazyloading option for images.
If there is a need to resize images or scale them, you should either use some image optimization plugin for this or modify and re-upload images.I hope this helps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
As you can see from the notification, This is usually due to inconsistent file permissions.
Please check your files/folder permissions on the server.
Please make sure the correct permissions are set:
files – 644
folders- 755This is not specifically related to the W3 Total Cache, but the server permissions.
Thanks!
Hello,
Thank you for reaching out and I am happy to help.
There can be several reasons why the image conversion may not be working in W3 Total Cache.
Please check the server log for any PHP errors/messages/fatal errors as you may need to increase the Allowed memory size
Please check if you are using any security plugins that may be blocking the requests sent for conversion.
Check the network tab while conversion is active for any 404 Ajax calls.Thanks!
Hello Alex,
The contact form is working just fine, I’ve just checked it with different browsers and it loads just fine
Please use customer-support@w3-edge.com and drop us a note directly.
Thanks!
Hello Alex,
Thank you for your feedback.
Please share all the information using our website contact form.
https://www.w3-edge.com/contact/
Thanks!Hello Frank,
I was reffering to the email we replied to for danredmedia @ your provider
Please check your email and reply to it if you have any other questions and follow the instructions there.
I’ve re-sent the email.Thanks!
Hey Jeff,
Thank you for your feedback.
Let me check this and I’ll get back to you with more information.
I need to check this with the finance dept and the mngmt.
Thank you for your patience.Hello Alex,
Please reach out directly to us via the W3 Total Cache support channel within the plugin in Performance>Support, and share your license key there and the copy of the /wp-content/w3tc-config/master.php file
Thanks!
Hello Jeff,
Thank you for your feedback.
Can you please share exactly how many activations you would require so I can pass this to the Finance dept, so I can give you an answer?
Thanks!Hello Alex,
Thank you for reaching out and I am happy to help!
All the information about your W3 Total Cache Pro license key was set to the email used for the subscription. Please check your Gmail account as this is what you used for the subscription.
If you do not see the Pro features enabled, remove the license key from Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
As for your Premium support question, you have the Premium support options in Performance>Support within the plugin. There, you can choose the Performance Audit or the Plugin configuration solution.Thanks!
Hello,
Thank you for reaching out and I am happy to help!
This is related to your server and the server configuration. Please check your server logs and contact your hosting provider for more assistance with this.
Alternatively, you can try downloading the W3 Total Cache from here and try adding a new plugin by uploading the zip file.Thanks!
Hello Frank,
Thank you for reaching out.
We’ve received your email via the W3 Total Cache support channel and replied to it with all the information regarding your license and activation.
Please ask any questions there so we can avoid duplicating the answers, if there are any other questions of course.
Thanks!Hello Andrew,
Thank you for reaching out and I am happy to help!
Let me check this behavior in the W3 Total Cache Rest API caching and once I have more details I’ll get back to you.
Thank you for your patience.
Hello Jeff,
Thank you for reaching out and I am happy to help!
As you already know, we already have a W3 Total Cache Pro bundle for 10 websites. This is 50% discount per license.
At the moment, you can get two of 10 Site Licenses.
If you have any other proposal please reach out directly to us via the plugin in Performance>Support or the website contact form.Thanks!
Hello,
If the issue is gone, re-enable minify, and disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
Can you please disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?
Thanks!
Hello Roman,
Thank you for reaching out and I am happy to help!
I can see that the W3 Total Cache Pro license key is associated with the email used for the subscription, and it’s also under the name Oleksandr. Since this is a public forum, I cannot share the details here, however, I can see that the license is applied in Performance>General settings>Licensing, If you still do not see the Pro version active, remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
If you still have any questions, please reach out directly to us via the plugin in Performance>Support>Billing and refer to this topic.
Thanks!
Hello Doug,
I am sorry about the issue you are experiencing and I am happy to help!
First, we need to determine which option in the W3 Total Cache may be causing this. Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?
Since it’s a logo issue, please start with the Lazyloading option, disable it save all settings and purge the cache.
If the issue is related to the Lazyload, you can re-enable Lazyloading, and add the URL of the logo image in Performance>User Experience>Exclude words. Again make sure to save all settings and purge the cache.Let me know if this helps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
Can you please go to the W3 Total Cache settings – Performance>CDN>Advanced, and enable the option “Only purge CDN manually” Save all settings and purge the cache, and let me know if the issue persists.
Thanks!Hello David,
Thank you for reaching out.
Please note that this is a public form so I’ve removed the sensitive information you shared. Since we are not providing any support regarding the W3 Total Cache Pro licenses here due to the mentioned fact of a public forum, please reach out directly to us via the W3 Total Cache support channel within the plugin in Performance>Support>Billing, or the website contact form. there you can provide detailed information about your subscription so we can check this for you.
Thanks!Hello Joren,
Thank you for your feedback.
I completely understood the first post. However, I do not understand the last one. What do you mean by “the error is not relevant”
Can you please check if the option “Only purge CDN manually” is enabled?
Thanks!Hello Joren
Thank you for reaching out and I am happy to help!
Can you please share specifically what happens when you try to upload a new image in the medial library when the CDN option is enabled?
Please go to the W3 Total Cache settings – Performance>CDN>Advanced, and enable the option “Only purge CDN manually” Save all settings and purge the cache, and let me know if the issue persists.
Thanks!Hello Richard,
Thank you for reaching out and I am happy to help.
Nothing in the W3 Total Cache has been changed related to the redis_cache in the previous updates.
It seems like the key value is not fetching the old data or trying to do so.
Can you please try to flush redis databases and restart Redis service flushdb clears one database and flushall clears all databasesClear CURRENT
Delete default or currently selected database (usually 0) withredis-cli flushdb
Clear SPECIFIC
Delete specific redis database with (e.g. 8 as target database):redis-cli -n 8 flushdb
Clear ALL
Delete all redis databases withredis-cli flushall
FLUSHDB – clears currently active database
FLUSHALL – clears all the existing databasesHello Lydia,
Thank you for reaching out and I am happy to help!
For this, you can use W3 Total Cache plugin.
Please note that you can download the plugin directly from your plugins section in the Dashboard, and once installed and activated, you can enable Minify in Performance>General settings.
In Performance>Minify, you can find more advanced settings, and you can choose to minify all the files or just CSS files.Let me know if this helps!
Thanks!
Hello Lewis,
Thank you for your feedback.
I am sorry for the confusion. SO the wp.com and wp.org are not the same.The main difference between WordPress.com and WordPress.org is that WordPress.com is a fully hosted platform, while WordPress.org is a self-hosted platform. This means that WordPress.com takes care of hosting, security, and maintenance for you, while WordPress.org requires you to find your own hosting provider and take care of security and maintenance yourself. Additionally, WordPress.com has limitations on customization and plugins, while WordPress.org allows for full customization and plugin installation.
This is why I was confused when you stated that the website is hosted on WordPress. So this is the reason why you cannot activate the W3 Total cache on your website.
W3 Total Cache is on the wp.org:https://wordpress.org/support/plugin/w3-total-cache/reviews/
Let me know if you have any other questions.
Hello Trey,
Thank you for reaching out and I am happy to help!
As the notification states, the current db.php drop-in file is not a W3 Total Cache drop-in. This means that you are using another solution for DB caching besides W3 Total Cache.
To resolve this, please disable DB caching in the Performance>General settings, save all settings, and purge the cache, or if you want to use W3 Total Cache DB caching, disable the other plugin used for this, and delete the db.php file from the wp-content folder on your server.Let me know if this helps!
Thanks!
Hello Lewis,
Thank you for your feedback
WordPress is a content management system (CMS) that allows you to host and build websites. The hosting provider is the server on which WordPress is installed on and where the website files are located.
Can you please share with which hosting provider you have an account?Thanks!
Hello Lewis,
Thank you for your feedback
WordPress is a content management system (CMS) that allows you to host and build websites. The hosting provider is the server on which WordPress is installed on and where the website files are located.
Can you please share with which hosting provider you have an account?Thanks!
Hello Lewis,
Yes, it seems like the server limitation.
Please reach out to your hosting provider and check if the caching plugins are allowed.
Thanks!Hello Lewis,
Thank you for reaching out and I am happy to help.
I am unable to see the screenshot you attached so can you please upload the image to imgur.com and share the link?
Some hosting providers do not allow W3 Total cache or other caching plugins to be installed and active. Can you please share your hosting provider and if it allows caching plugins?
Thanks!Hello Stephane,
Thank you for reaching out and I am happy to assist you with this.
Remove the license key from W3 Total Cache installation from https://hammampacha.com/shop Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license in https://hammampacha.com , verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!
Thanks!
Hello Joe,
The problem is with the version of the Safari. I’ve tested this on 17.0 and everything works as expected.
The version you are using is more than a year old and it does not mean that it does not support webp, it just means that that version has some problems that were fixed later on with other updatesThanks!
Hello Joe,
The problem is with the version of the Safari. I’ve tested this on 17.0 and everything works as expected.
The version you are using is more than a year old and it does not mean that it does not support webp, it just means that that version has some problems that were fixed later on with other updatesThanks!
Hello Alex,
Thank you for reaching out.
Please contact us directly via the W3 Total Cache support channel in Performance>Support or the website contact form
Also, please let us know what did now work for you and what was the configuration of the W3 TOtal Cache, as well as what t were you trying to achieve with the Pro version.Thanks!
Hello Joe,
Thank you for reaching out and I am happy to help!
Can you please share the page on which the specific images are not loading on Safari Browser?
Once images are converted, the W3 Total cache is using a rewrite to serve images as webp. This is read as a content type on browsers.
Safari does support webp, however, the problem may be with the encoding of the images and how those mages are added to the website.
Please share the page so I can inspect this.
Thanks!
