Forum Replies Created
- Posts
Hello Stefano,
Thank you for your question.
Let me check that widget and I’ll get back to you.
Thanks!Hello Carlos,
Thank you for reaching out.
First of all, this is a public forum so please do not share private information such as your license key.
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?Thanks!
Hello Chris,
Most likely some plugin or theme was updated so all you need to do in this case is to purge the cache.
Thanks!Hello Stefano,
Thank you for reaching out.
The link you provided is the billing account. The W3 Total Cache Pro license key should have been sent to the email address used to subscribe to W3 Total Cache Pro.
W3 Total Cache is a separate plugin so you can drop us a note directly via the plugin in Performance>Support>Billing.
As for the Cloudflare question, you need to use the Global API key. Go to your Cloudflare dashboard>Get your API token, select API Tokens in the top menu, and under API Keys click “view” in Global API Key section:
As for the Backup plugin, this is only a notification that you are not using the recommended Blodgrid Total Upkeep plugin which we recommend.
Thanks!Hello Chris,
Thank you for reaching out and I am sorry about the issue you are experiencing.
Can you please specify when you started to experience the issue?
As I can see W3 Total Cache is currently disabled? Can you please re-enabled W3TC and disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?Thanks!
Hello Eric,
Well, this is really strange.
So the cache control applies to the files but not to the HTML/XMl?
Can you please share more information about your environment?
Thanks!Hello kamran
Nothing in the settings suggests those issues and I am not seeing any issues on your website at the moment.
Can you please confirm that you are still experiencing those issues?
Thanks!Hello Diego,
Thank you for reaching out.
I’ve checked your website and I am seeing absolutely no warnings or errors in the console.
Can you please share the screenshot of what you are seeing?
Thanks!Hello Eric,
Thank you for reaching out.
It would be great if you could share the website URL so I can check this.
Also, can you please define the Dynamic Content?
Do you have any other BC rules defined in the nginx.conf or on the server besides W3TC rules?
Thanks!Hello Kamran,
Thank you for reaching out.
Can you please share more specific information on how the website is behaving and what tool you used to test the performance of your website?
Thanks!Hello Simone,
Thank you for your inquiry and for being interested in W3 Total Cache for your company.
Since this is a public forum, please drop us a note with all information needed via the plugin itself in Performance>Support, or via the website.
I’ll get back to you as soon as I have an answer for you.
Thanks!Hello Kirill,
As I’ve mentioned before, the preloaded cache is the same for all user agents.
Can you please share any evidence to support your statement?
Thanks!Hello Kirill,
I’ve checked the video and now I understand what you are saying, however, this has nothing to do with cache preload.
This is simply the issue with the theme and how it reacts when choosing different user agents via desktop.
Checking the website on mobile indicates that everything is working perfectly as every time the website loads fast on mobile and with no styling issues.
Thanks!Hello Kirill,
Thank you for reaching out.
As I explained in the previous post the cache is the same for all user agents it’s just displayed accordingly.
Now I’ve checked your website and I am not seeing the issue you are describing. I’ve checked on both mobile and desktop (Tried to reduce the screen size) however I am not experiencing the issue and the mobile page loads as it suppose to and changing the page size is showing the mobile/tablet page automatically without needing to refresh the page.
Thanks!Hello Jason,
Thank you for reaching out!
Please follow the instructions below to completely remove the W3 Total Cache.1. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total Cache5.Please make sure not to use DB caching or OC caching (Disk caching method) if on shared hosting as it’s not recommended to use this anyway if you don’t have VPS or a Dedicated server.
Thanks!
Hello,
Thank you for reaching out.
I’ve checked your website and I am not seeing W3 Total Cache installed. I do see, however, that you have some other caching solution. Can you please confirm that?
You can check our Premium support offer on the plugin page Performance>Support.
To configure the plugin for you you can select a Plugin configuration solution.
I strongly recommend removing any other caching solution to avoid conflict and breaking of your website.
Thanks!Hello Sherlyn,
Thank you for reaching out.
On the Performance –> General Settings Tab, scroll down to the Miscellaneous section near the bottom. There, you need to uncheck “Use single network configuration file for all sites.”, save all settings and purge the cache.
Once that is done all you need to do is to enable specific setting for each module of the specific website:
Thanks!Hello Dean,
Thank you for reaching out!
I’ll share the information and your contact with the management and someone will be in touch with you as soon as possible.
Once again, thank you very much for reaching out!Hello Ants,
Thank you for the information.
This is not a very reliable method for testing, however, as I can see you created the same cookie group for all cookies?
You should try creating a separate cookie group for each cookie individually and see if the issue persists.
Thanks!Hello Hans,
Thank you for your inquiry and I m happy to assist you with this.
I can see that you are using another caching plugin on your website at the moment. In order to find out what may be the issue here, you should switch back to W3 Total Cache.
We have not had a chance to test the plugin with all themes out here so I cannot provide you the solution right away.
Can you re-enable W3 Total Cache and disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?Thanks!
Hello, Ants,
Thank you for the screenshots.
I’ve checked again and we received no email from you, unfortunately.
The best way to contact us is via the plugin in Performance>Support.
When you say you are not seeing separate caches are generated based on different cookie groups can you please share how you are checking this?
Thanks!Hello Prajakta
Thank you for your question, and thanks for using W3 Total Cache.
As I’ve already replied to the previous topic you opened https://www.boldgrid.com/support/question/cache-group-setting-for-multisite-network/ and via the support channel, I need to replicate this and test the behavior and I’ll get back to you once I have the answer.
Opening multiple threads for the same topic is not going to speed this up.
Once again, you do not need the Pro version of the plugin to manage cache groups.
Thanks!Hello Prajakta,
Thank you for reaching out.
As I’ve already stated in the email I am currently testing the behavior.
No, you do not need the Pro version of the plugin to use Cache Groups.
I’ll get back to you as soon as I can replicate this on the multisite.
Thanks!Hello Ants
Thank you for your inquiry and thanks for using W3 Total Cache!
I’ve checked the email and I am not seeing any emails from you (your email address). It appears that the email did not go through.
YOu can of course drop us a note directly via the plugin in Performance>Support.
Can you please share the screenshot of the Performance>Cache Groups>Manage Cookie groups so I can check the settings?
you can send it via mentioned plugin form if you do not wish to share the screenshot publicly.
Thanks!Hello Kirill,
Thank you for reaching out and I am happy to help!
1. W3 Total Cache does not auto-purge cache unless the post/article is published/updated or any other change on the website that triggers the Perofmrnace>Page Cache>Purge Policy settings.
You can entirely disable those options if you want to purge the cache manually. If the cache continues to be purged after the Purge Policy is disabled then something else might be doing this and not W3TC.2. You can purge the single page when logged in. In the top admin bar, however over Performance and click on Purge Current Page. Alternatively you can call
w3tc_flush_url( $url );
Thanks!Hello taofik,
Thank you for the information.
As I can see you enabled the Binary protocol box. The binary protocol can increase throughput.
Can you please try disabling the Binary protocol and check if the Memcache usage is increasing?
Thanks!Hello Taofik,
Thank you for reaching out, and thanks for using W3 Total Cache. I am happy to assist you with this.
Can you please share the screenshot of the Performance>Object Cache settings?
WHere are you pulling the info in the provided screenshot from?
Also, is the option Store transients in database enabled in Performance>Object Cache?
Thanks!Hello Raf,
Thank you for your reply.
Please check out our FAQ for more details about the regex when excluding the pages.
As for the Yith wishlist, please check out their documentation for caching issues.
Thanks!Hello Raf,
Thank you for reaching out.
Yes, as suggested those pages should be excused from the cache. Woocommernce added a DONOTCACHEPAGE constant to some templates so it’s not necessary, however, it’s best to exclude those pages from the cache. You can check out this article for more details.
As for the WPML, W3 Total Cache is compatible with the WPML, however, in some cases the Pro extension is needed to improve the caching performance of websites localized by WPML.
Localization is a type of personalization that makes websites more difficult to scale. This extension reduces the response time of websites localized by WPML.
Thanks!Hello Kirill,
Thank you for reaching out, and thanks for using W3 Total Cache.
If the cache is purged there is no way to show the old cache while the new one is being generated.
When Preloading the cache, there is a possibility that the page which is being currently preloaded is also visited so there is no workaround here.
Thanks!Hello Gertjan,
Thank you for the information. I was going to suggest that or delete the w3-total-cache language in /wp-content/languages/plugins.
If you want to use full site delivery, then yes you should configure the DNS settings as well. If you however only wish to serve static assets from the CDN like JS/CSS files and images, you should follow the steps in the article provided in the previous post.
THanks!Hello,
I am sorry about the issue you are experiencing with activating W3 Total Cache and I am happy to assist you with this.
I’ve checked your website and as I can see it’s served from Sucuri. This possibly means that your website is hosted on Godaddy (Correct me if I am wrong). Some hosting providers do not allow caching plugins to be installed. This is also the case with Godaddy Managed WordPress accounts, which do not work with the W3 Total Cache plugin.
Please reach out to your hosting provider to confirm this.
Thanks!Hello Gertjan,
Thank you for your inquiry and I am happy to assist you with this.
The mentioned notification is in the Stackpath Dashboard widget and it’s only suggesting that CDN is not enabled.
First, you need to signup to Stackpath and follow this guide to set up the Stackpath CDN with W3 Total Cache.
The possible issue with the Authorize button is that it may not work in languages other than English so you should switch your dashboard language to English and try to authorize the Stackpath credentials.
I hope this helps!
Thanks!Hello Kirill
Thank you for reaching out, and thanks for using W3 Total Cache.
1. If you use SSL, then this option is recommended. SSL is becoming more and more popular. So, keeping it enabled is recommended. And if you don’t use SSL at the moment, it’s safe to when it’s enabled.
Also, it’s recommended to cache SSL requests when some of your pages are secure (HTTPS) and some pages are ordinary (HTTP).
Unique caching means that W3 Total Cache caches up to two versions of a page: non-secure (HTTP) and secure (HTTPS).
Anyway, if you don’t want to cache specific SSL pages (e.g. with a shopping cart), you can keep “Cache SSL requests” enabled, but exclude the pages in Performance>Page Cache>Never Cache following Pages2. Update interval: in your case 50 is the number of seconds to wait before creating another set of cached pages. Again with the provided settings batch of 30 pages will be cached and another patch will be cached after the 50s. Please note that this will increase the server usage so the default settings are recommended.
3. There are no separate cache files for phones and tablets. They are all using the same cache since most likely your theme is mobile/tablet responsive.
If however that is not the case and you are experiencing issues like getting the desktop version of the website on mobile and vice-versa, you can Manage user agent groups in Performance>Cache Groups>Manage User Agent Groups and enable the first two groups for mobile and tablets to ensure that a unique cache is created for each user agent group. Of course, as you can see in the description, you need to select your active theme in the Theme dropdown. Pass through is used if you are using some mobile plugin and in this case, you need to add the URL to Redirect Users to: filed.4. 5. 6. 7. The cache Preload depends on the sitemap. So every page in the sitemap will be preloaded. There is no other possibility. Once the complete website is preloaded, the process will start from the beginning if in the meantime the cache is not purged. The only way to stop the Preload is to disable Automatically prime the page cache.
If you do not want to rely on wp-cron, you can also use wp-cli call it directly via
wp w3-total-cache pgcache_primeand track the output which pages/sitemap positions are primed by script.I hope this helps!
Thanks!
Hello Tim,
Thanks for the question about using Page Caching in W3 Total Cache. The mentioned
mkdir(): Permission deniedsuggests that you need to change the Folder permission so that W3TC is able to create necessary files/folders.
You need to make sure to change the folder permission to default 755 and for files 644.
You can check more details about this on this link, or simply reach out to your hosting provider for assistance if you are not comfortable changing the permission yourself.
Thanks!Hello Miguel,
Thank you for reaching out, and for your interest in integrating with W3 Total Cache!
I am happy to help you with this. Can you please share the URL of the plugin you are referring to and please let me know if the use case for this is that once both plugins are installed, the mentioned JS files should be automatically excluded from minifying if the Minify is active?
Thanks!Hello Moamen,
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
Thanks!
