Marko Vasiljevic

Hello, tao.

Thank you for the info.
Are you on a single-blog setup? Because in that case, that button doesn’t appear there.
It should work if the file is placed in WP_CONTENT_DIR . ‘/db-cluster-config.php’.
there should be a DB cluster word in the footer comment
Thanks!

Hello tao,

Once the example config ini/dbcluster-config-sample.php is edited and placed to /wp-content/db-cluster-config.php – it starts to work
After that, you will find an area inside the Database Cache box on the General Settings page. Click ‘Enable database cluster’ to enable the functionality.
Thanks!

Hello Terry,

Thank you for reaching out and for providing the video description of the issue you are experiencing.
Just to confirm, the RankMath plugin is now installed and the issue was that you were not able to activate it when W3 Total Cache was active?
Can you please share which options are enabled in Performance>General settings?
If the Object Caching is enabled you should try disabling it and see if the issue persists.
Thanks!

Hello Caglar,

Thank you for your question and thanks for your purchase of W3 Total Cache Pro. I am happy to assist you with this.
Yes, you can simply remove the license from the website you are currently using it on, and save all settings. Make sure that the licensing field is empty.
Then simply add the license to the other website verify the license with the “verify license button” and save all settings.
IF you are still having trouble with this, please drop us a note via the plugin in Performance>Support or via the website so I can reset the active URL for you.
Thanks!

Hello Ofer,

Thank you for reaching out, and thanks for using W3 Total Cache.
This all depends on how the images are embedded and lazyloading may not work with some plugins or themes.
I’ve checked your website and I am not seeing any issues and as I can see LazyLoad is enabled.
Cn you please share the URL of the page you are experiencing the issue on and possibly share a screenshot when LazyLoad is disabled?
Thanks!

Hello Gary,

Thank you for your question.
I am not quite sure what is the cache.b folder. W3 Total Cache creates a /cache/ folder in wp-content, and within that folder, depending on the settings enabled, you may find sub-folders like /disk-enhanced/, /minify/, /object/ etc.
So possibly the cache.b folder is from some other plugin or theme. You should check what the mentioned folder contains.
Thanks!

Hello Dave,

Thanks for reaching out, and thanks for choosing W3 Total Cache.
The mentioned class is a basic implementation of the AWS Credentials interface that allows callers to pass in the AWS Access Key and AWS Secret Access Key in the constructor.
Is the CDN enabled in Performance>General settings and have you added the access key and secret key? Have you configured the CDN in W3 Total Cache?
Thanks!

Hello Mark,

Thank you for your inquiry about W3 Total Cache Pro and I am happy to answer.
We are not offering any trials at the moment but you are welcome to purchase the license and test for yourself.
As the description for the WPML extension says, it improves the caching performance of websites localized by WPML. Localization, in this case, is the adaptation of a product or service to meet the needs of a particular language.
In terms of the WPML, the extension ensures that once minify is enabled, all other languages will have the assets minified and compressed and therefore optimized and reducing the response time.
Thanks!

Hello Gary,

Thanks for reaching out, and for choosing W3 Total Cache.
As I’ve mentioned in wp.org https://wordpress.org/support/topic/w3-total-cache-prevents-me-from-logging-into-dashboard/
This suggests that maybe during the updated the mentioned file got corrupted somehow.
I would advise completely removing W3 Total Cache and re-installing:
1. Purge Cache
2. Deactivate and Delete Plugin
3. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
4. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– dbcache.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
6. Go to your wp dashboard and re-install W3 Total Cache

Thanks!

Hello Mitchell,

You can check our services within the plugin in Performance>Support.
I recommend a Performance Audit solution for this. If the plugin is removed and you are unable to visit the mentioned page please check out this link.
Thanks!

Hello Maarteen,

Thank you for the information and I am glad you managed to find the source of the issue.
Yes, deferring the scripts is awesome, however, some scripts do not agree with this. The only way to keep deferring and also keep the wheel not constantly spinning is to exclude that specific JS from being minified in Performance>Minify>Advanced>”Never Minify following JS files”
I would suggest reaching out to the support of the CF7 and ask which files is responsible for that and add it to the mentioned field, for example:
/wp-content/plugins/contact-form7/js/spinning-wheel.js
Please note that the above path is just an example.
Thanks!

Hello Marteen,

Thank you for reaching out and I am happy about the issue you are experiencing.
I’ve checked your website and as I can see the W3 Total Cache is active.
I’ve tested the form and submitted the test on the contact form and I got the success message as you can see in the screenshot. The same is when trying from the desktop.

Can you please double-check this and let me know if the issue is still there?
Thanks!

Hello Angelica,

I am sorry about the issue you are experiencing and I am happy to help.
To confirm, you are having issues adding new plugins while W3 Total Cache is activated?
WHich instructions have you been following to fix the mistakes? Also, which updates in .htaccess you have made, and when you say they cannot be saved, can you please clarify that? Are the changes in .htaccess are not being saved or you are getting some error?
Thanks!

Hello Sachin

Thank you for reaching out, and for your purchase of W3 Total Cache Pro.
Please contact us directly via the website and provide information (latest invoice, PayPal transaction ID, or the license key) so we can find your subscription and provide assistance with this.
Thanks!

Hello Laura,

Thanks for reaching out.
Yes W3 Total Cache adds files and rules so that caching and the plugin can be used properly.
W3 Toal Cache adds the following:
1. define(‘WP_CACHE’, true); // Added by W3 Total Cache – this is important for Page Caching so if the constant is not added there will be no caching. All Caching plugins are adding the same constant.
2. in wp-content folder: advance-cache.php (for Page Cache), object-cache.php (If object caching is enabled), db.php (if Database caching is enabled).
3. wp-content/w3tc-config/ – This is where the configuration of the plugin is stored in the file called master.php
4. W3 Total Cache also creates a /cache/ folder in wp-content – The cached files are stored in that folder and served to visitors of the website.
5. W3 Total Cache is also adding the rules in .htaccess/nginx.conf (mostly Browser Cache) depending on the settings enabled.

I am not sure what is the specific issue you are experiencing, however, there is a possibility of a conflict with some other plugin. I have a couple of websites on HostGator and W3 Total Cache installed and there are no issues on those websites.

Thank you!

Hello Giada,

I am sorry about the issue you are experiencing using W3 Total Cache.
Try the following:
3. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Make sure you are not using any other caching layer (server-side caching or any other plugin)
I hope this helps!

Hello Elliot,

Thank you for reaching out, and for using W3 Total Cache Pro.
You only need one license. Once you configure the plugin on the dev environment remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings in the dev website. Re-enter the license in production, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!
Thanks!

Hello Ahmad,

We are not offering any coupons for a single license at the moment.
If you are interested in bulk licensing, please email us for more information.
Thanks!

Hello Fahad,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Since you have not shared the website URL can you please provide the screenshots of the mentioned issues like the plugin needs to update and the ajax errors?
Thanks!

Hello,

Thank you for your question and I am happy to assist you with this.
Can you please share more details? Are you referring to this topic/thread?
Thanks!