Marko Vasiljevic

Hello Doug,

Thank you for reaching out and I am happy to help!
We already have a fix in place for this:
https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47ef

Just re-download the latest W3 Total Cache version, make the changes manually or check the next patch release

I hope this helps!

Thanks!

Hello

Thank you for reaching out and I am happy to help!
Can you please apply this fix and change the line of the code in the plugin files: https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47ef

Once applied, please reload the W3 Total Cache Dashboard and try to disable the W3 Total Cache.

Thanks!

Hello Belle

Thank you for reaching out and I am happy to help!
Can you please apply this fix and change the line of the code in the plugin files: https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47ef

Once applied, please reload the W3 Total Cache Dashboard and try to disable the W3 Total Cache.

Thanks!

Hello Peter

Thank you for reaching out and I am happy to help!
What you see in the folder are the expired cache files. This option in the W3 Total Cache is set in Perormance>Page Cache>Advanced> Maximum lifetime of cache objects:
Once the cache is expired, the _old file is created and this indicates that the cached file is served, however, if the page was not visited, no new file is created so the older cached version is served.

Have you tried increasing the Maximum lifetime of cache objects and also please try using Cache Preload to always have a fresh cached page available

Thanks!

Hello Alexia,

Thank you for reaching out and I am happy to help!

This is related to the Memcached installation on your server, to be able to use it in the W3 Total Cache
Check the service at the CLI/SSH: memcached-tool 127.0.0.1:11211 display and memcached-tool 127.0.0.1:11211 stats.
telnet 127.0.0.1 11211
should communicate with memcache and respond to status commands etc
Look if the service is running: ps afux | grep memc
restart the service if needed (as root/sudo): service memcached restart.

Let me know if this helps!

Hello Riccardo,

Thank you for reaching out and I am happy to help!
Can you please provide a piece of evidence for this? Have you configured the W3 Total Cache accordingly, following the Google Page speed recommendations and which aspect of the GPS score was lowered after the configuration?
Thanks!

Hello Tony,

Thank you for reaching out and I am happy to help!
Can you please try to manually remove the W3 Total Cache files and folders? It seems that the environment you are on has some limitations
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total Cache

Let me know if this helps!

Thanks!

Pozdrav Dusane!

Thank you for reaching out and I am happy to help!
Currently, we are not offering any trial periods for the W3 Total Cache Pro. You can set up a community version and check which Pro settings are needed.
Since we are offering a 30-day money-back guarantee, you can purchase the pro license which is currently 50% off and if you are not satisfied with the product, reach out to us in Performance>Support>Biling or let us know if we can be of any assistance with the configuration
I hope this helps!

Thanks!

Hello Dimitry,

Thank you for reaching out and I am happy to help!
I’ve replied to your question in the W3 Total Cache wp.org support channel.
Please check the reply below and continue the correspondence there so we can avoid duplicating the answers:
https://wordpress.org/support/topic/gzip-didnt-work/#post-18289213

Thanks!

Hello Nelson,

Thank you for reaching out and I am happy to help!
We have received your email via the W3 Total Cache support channel with the same request and replied to it.
Please check your email and continue any correspondence there so we can avoid duplicating the answers
Thanks!

Hello Guillaume,

Thank you for reaching out and I am happy to help!
I’ve sent the license key and the W3 Total Cache Pro activation information to the email you provided.
Please check your email and follow the steps there

Thanks!

Hello,

Thank you for reaching out and I am happy to help! I am sorry for the late reply
The W3 Total Cache works with any URL structure. There should be no issues with this so I would suggest giving it a go and please let us know if you experience any issues

Thanks!

Hello Dmitry,

Thank you for reaching out and I am happy to help!
I’ve checked the website and the mentioned image example, and as I can see the image is converted to webp by the W3 Total Cache:
https://test.letsextract.com/wp-content/uploads/2025/01/email-art.webp

It seems that the rewrite rules are not applied, meaning the image is still not served as webp.

Can you please check the nginx config file and check the webp rules added by the W3 Total Cache, and make sure that they are at the top of the config file, and if possible restart the nginx?

Thanks!

Hello,

Thank you for reaching out and for taking the time to report this.

Let me share this with the team, and I’ll get back to you as soon as I have more information about this. Also, thank you for your time helping to improve the W3 Total Cache

Thanks!

Hello Scott,

Thank you for your feedback
I’ve checked this and there is a notification for Godaddy-managed WP:
https://www.godaddy.com/en-ph/help/installing-and-configuring-the-w3-total-cache-plugin-on-wordpress-7299

This being said, There is nothing we can do about this, so please reach out to your hosting provider for more information

Thanks!

Hello Miguel,

Thank you for reaching out and I am happy to help!
I’ve checked your website and as I can see the Cache-control is set for the HTML: cache-control:
max-age=3600, public
However, it’s not set for static files. Can you please confirm that in the W3 Total Cache, the Cache-control header is set in Performance>Browser Cache>CSS&JS section and for Media and other files?
Can you please share if you are possibly on Nginx+Apache environment and if you are using any proxy cache or have server settings that are setting the Browser Cache rules?
Thanks!

Hello Matthew,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache get a quote form and replied to it.
Please make sure to reply to that email with any questions so we can avoid duplicating the answers.
Thanks!

Hello Wyatt,

Thank you for reaching out and I am happy to help!
In W3 Total Cachehttps://www.boldgrid.com/w3-total-cache/, Fragment caching is used to group different parts of your dynamic content for caching, which will allow you to independently define the way that the most interactive pieces of your WordPress website are cached. This can control the caching times you have set for comments, eCommerce, and a number of other applications where the page cache and dynamic content time to live should be different to help ensure performance is maintained, while your users see the most up-to-date content available.
Object Cache Pro offers Object Caching which is not in conflict with Fragment Caching.
In W3 Total Cache we do have a filter that automatically disables the Object Cache in the W3 Total Cache, to avoid any conflict if the Object Cache Pro or Redis object Cache is used

I hope this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help!

I’ve sent you an email regarding your request via the W3 Total Cache support channel, attaching the information requested.
The email used is the one you provided here and I added CC for the email you used for the subscription

Thanks!

Hello Victor,

Thank you for reaching out and I am happy to help!

1. Can you please clarify how you are clearing cache via Redis and which features in the W3 Total Cache are using the Redis Cache engine for caching? Also, on which domain is the W3TC installed?

2. I’ve reset the active URL. Remove the license key from Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

I hope this helps!

Thanks!