Marko Vasiljevic

Hello Amber,

Thank you for your feedback.
We are working on a fix for this, and it will be available in the next patch release.
Please keep process background images disabled until the patch is out.

Thanks!

Hello Jon,

Thank you for reaching out, and I am happy to help!

Depending on the server and the W3 Total Cache configuration, you may need to restart the php-fpm and the server once the PHP is updated.
Have you tried restarting and seeing if the issue persists?
Thanks!

Hello Kurt,

Thank you for reaching out, and I am happy to help!
In W3 Total Cache, the Opcode is read-only, meaning if the W3 Total Cache detects the opcode is enabled on the server, it will show enabled there, and you can purge the Opcode via the W3 Total Cache.
The question is if the Opcode is used by other plugins?
What you can try is to disable the OP code entirely:
Using php.ini or .user.ini for system-wide settings
1. Locate your php.ini file:
This file contains the main configuration for your PHP installation.
2. Edit the opcache.enable setting:
Find the line opcache.enable=1 (or a similar value) and change it to opcache.enable=0.
3. Alternatively, use .user.ini:
For domain-specific settings in environments like Plesk, you can use a .user.ini file instead of php.ini.
4. Restart your web server or PHP-FPM:
After saving the file, restart the web server (e.g., Apache, Nginx) or the PHP-FPM process for the changes to take effect.
Using .htaccess (for Apache users)
Create or edit .htaccess: If your PHP is running as an Apache module, you can use an .htaccess file.
Add the directive: Include the line php_flag opcache.enable Off in the file.
Save the file: The change will be applied immediately for that directory and its subdirectories.

Let me know if this helps!

Thanks!

Hello Kevin,

Thank you for reaching out, and I am happy to help!
If you are using the Lazyloading feature in the W3 Total Cache, please go to Performance>User Experience and make sure that the option ” Process background images” is disabled, save all settings, and purge the cache. Let me know if this helps. If, however, the Lazyload is not enabled, disable the settings one by one in Performance>general settings, save the settings, and purge the cache after each setting is disabled, and see which one might be causing the issue?

Thanks!

Hello,

Thank you for reaching out, and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please check your email and continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello MIhalis,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel with the information about your subscription
Please check your email and continue the correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Samantha,

Thank you for reaching out, and I am happy to help!
Can you please reach out directly to us at W3 Total Cache support via the email – customer-support@w3-edge.com
Please make sure to share your subscription details or any information about the subscription so we can assist you with this
Thanks!

Hello,

Thank you for your feedback.
I’ve sent you an email, but I never got a reply.
Can you please check your inbox again and reply to our email?
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
We’ve received yoru email via the W3 Total Cache support channel, and replied to it.
Please check your email and continue any correspondence there so we can avid duplicating the answers.
Thanks!

Hello Hailin,

I’ve just sent two more emails. Please check your email and let me know if you got them

Thanks!

Hello Irena,

Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing and share your PayPal transaction ID so I can check the subscription for you!

Please do not share any sensitive information her as this is a public forum!

Thanks!

Hello Stewart,

Thank you for your feedback.

It seems that you sent an email from @me.com

Please double-check your inbox as I’ve added the cc

Thanks!

Hello Stewart,

We’ve received your email via the W3 Total Cache support channel and replied to it.
Please check your email again as I’ve sent another email regarding your request.

Thanks!

Hello Ferdinand,

Thank you for reaching out, and I am happy to help!

I’ve reset the active URL
Remove the license key from W3 Total Cache – Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license and save all settings.

W3 Total Cache Pro should be active after these steps!

You can add define(‘W3TC_PRO_DEV_MODE’, true); to your wp-config.php file on your non-production environments and re-save the license there.

I hope this helps!

Thanks!

Hello Alex,

Thank you for reaching out, and I am happy to help!
All images converted with the W3 Total Cache Image Service tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.

WebP optimizations with the Image Service tool do not replace the original image file, and all conversions can be reverted without any loss of data.
W3TC uses rewrite rules to serve images to webp, so the extension is not changed.

However, I am not seeing the WEBP rules added by the W3TC, so it seems like the webp is not enabled as you mentioned, based on the active settings.
Can you please double check it the webp extension is active?

Thanks!

Hello Todd,

Thank you for reaching out, and I am happy to help.
If convenient, please create a pull request in the W3 Total Cache GitHub so the devs can check this and review this?

Let me know so I can share this with the team

Thanks!

Hello Marc,

I’ve replied to your email you sent via the W3 Total Cache support channel.
And now, I replied again. Please check your email and make sure to check the SPAM folder also.

Please let me know if you received our reply, and also reply to the email if you got it
Thanks!

Hello Olga,

Thank you for reaching out, and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and provided the information you requested.
Please check your email and continue any correspondence there so we can avoid duplicating the answers.

Thanks!

Hello Dasha,

Again, I replied to another of your emails.
Please check the SPAM folder
Thanks!

Hello Silju,

Thank you for reaching out, and I am happy to help!

We replied multiple times to your email via the W3 Total Cache support channel.
Please make sure to check the SPAM folder and check your inbox

Thanks!