Marko Vasiljevic

Hello,

Thank you for reaching out, and I’m happy to help!
Can you please confirm that the issue occurred once you disabled the W3 Total Cache?
If you have access to the server, possibly an FTP or a Cpanel, please manually delete the /wp-content/advanced-cache.php file and reload the website.
Are you able to reach out to the hosting support?

Thanks!

Hello Mark,

Thank you for your feedback.

Please feel free to ask any questions regarding the configuration and the W3 Total Cache usage

Thanks!

Hello Iari,

Thank you for reaching out, and I am happy to help!
I’ve sent you an email with an attached invoice via the W3 Total Cache support channel.
Please check your email and let me know if there is anything else I can help with!

Thanks!

Hello Tommy,

Thank you for reaching out, and I am happy to help!
First, please let me know which other plugin has the option to exclude shortcodes from Elementor from the cache, because I am not familiar with any plugin that has this ability, since for this, the only option is to use Fragment Caching, which no other plugin besides W3 Total Cache supports.
You can do this in two ways: the first way is with the W3TC and Page Fragment caching.
You can check more in the link provided. This is used to wrap the PHP code that fires the shortcode with and excludes that part of the page from the cache.
Please read the instructions carefully.
The other way is to use a plug-in like No cache Ajax Widget, which can help with loading the parts of the page with Ajax, therefore bypassing the cache.

I hope this helps!

Thanks!

Hello Kobus,

Can you please chek again, I’ve re-sent the email from the other email address
Thanks!

Hello James,

Thank you for reaching out, and I am happy to help!
You mentioned that the W3 Total Cache Pro did not meet your expectations and requirements. Being that the W3 Total Cache is the most complete optimization solution, and that the license key is enabled on the dev site, can you please share more information on what your expectations and requirements are so we can better understand what caused the refund request?
Thanks!

Hello Gregor,

The maxmemory is a Redis configuration setting.
Can you please check Redis configuration on your server and check the maxmemory

Thanks!

Hello Kobus,

Thank you for reaching out, and I am happy to help!
I’ve sent you the invoice via the W3 Total Cache support channel.

Please check your email.

Thanks!

Hello Gregor,

Thank you for reaching out, and I am happy to help!
As the notification suggests, the drop-in file that is detected is not a W3 Total Cache drop-in.

Please try to manually delete the file from the wp-content folder and re-enable Object Caching.
As for the Redis, if this is not fixed when the mentioned file is deleted, please check with your hosting provider if you can restart the Redis

Let me know if this helps!

Hello Matthew,

I’ve sent the requested information to the provided email address via the W3 Total Cache support channel

Please check your email. This is a public forum so I did not want to share any sensitive information here.

Thanks!

Hello Jon

Thank you for reaching out, and I am happy to help!
The W3 Total Cache works with the WPML. We have a WPML extension in the plugin that can be activated if WPML is detected and you have a Pro license.
W3 Total Cacha also works great with Cloudflare and we do also have a Clouflare extension, so please check the article on how to configure Cloudflare with the W3 Total Cache
Let me know if you have any other questions
Thanks!

Hello Andy,

Thank you for reaching out, and I am happy to help!
I’ve replied to your topic regarding the W3 Total Cache problem you are having on wp.org
We are checking this, and thank you for your patience

Thanks!

Hello Carolyn,

Thank you for reaching out and I am happy to help!
I’ve checked your website and as I cam see the W3 Total Cache is installed and active:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Page Caching using Disk: Enhanced 
Content Delivery Network via N/A

Served from: aainlandempire.org @ 2025-04-10 13:31:35 by W3 Total Cache
-->

You can find all plugins in your dashboard under Plugins>Installed plugins and scroll down to the W3 Total Cache

Let me know if this helps!

Thanks!

Hello Fabio,

Thank you for reaching out and I am happy to help!
Since this is a public forum, can you please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing and share the license keys so I can check this for you?
W3TC licenses do not appear under the Boldgrid account as W3TC has its own account management and licensing system.
Please reach out directly so we can provide access
Thanks!

Hello Loy,

Thank you for reaching out and I am happy to help!
I’ve sent you the requested information via the W3 Total Cache support channel.
Please check your email and follow the instructions provided

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Can you please share the website URL of the website you are having issues with the Page Cache?
In the W3 Total Cache settings which caching method is being used for Page Cache?
If you are using Disk: Enhanced, can you please check the wp-content/cache/ folder and see if the cache entries are created?

Please make sure to check the configuration file and make sure the W3TC has added the rewrite rules for the Page Cache if the Disk: Enhanced option is used
Thanks!

Hello Todd,

Thank you for reaching out and I am happy to help!
Regarding your question, I have found two W3 Total Cache Pro subscriptions associated with your email address (I’ll not share it here as this is a public forum), however, both subscriptions are expired due to the failed collection attempts for the renewal.
The first one expired on 2024-02-27 and the latest on 2025-03-28
Have you purchased new W3 Total Cache license since then or are you referring to any of the mentioned subscriptions above?
If you have the W3 Total Cache installed, please reach out to us directly via the W3 Total Cache support channel in the plugin at Performance>Support>Billing and provide the information about the subscription so we can assist you with this.
Let me know if this helps!
Thanks!

Hello Anthony,

Thank you for your patience.
Instead of add_action( 'acf/save_post', 'flush_w3tc_cache_on_acf_update', 20 ); You can try using add_action( 'acf/save_post', 'w3tc_flush_post', 20 ); or To flush all on acf/save_post:
add_action( 'acf/save_post', 'w3tc_flush_all', 20, 0 );

Please let me know if this helps!

Thanks!

Hello Anthony,

Thank you for reaching out and I am happy to help!
Thank you for your suggestion and for providing the workaround. Let me check this with the W3 Total Cache team and I’ll get back to you once I have more information about this.
Thanks!

Hello Omri,

Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide the last four of the CC used to attempt the purchase?
This is a public forum and it would be best not to share any sensitive data.
Thanks!