Marko Vasiljevic

Hello Per,

Thank you for reaching out and I am happy to help!
We’ve received your email and replied to it. Can you please confirm that you received the information?
Also, can you please confirm that you posted a review for W3 Total Cache in wp.org? If so, the information you share there is false and can we please do anything to update this?
The direct contact with the support you can get via the plugin in Performance>Support. and the Sales and Billing options are completely free and also the Bug report and New feature which can be used to ask any questions if you encounter any issue.
Ince you are a Pro user, the Subscription in formation that was sent to you and the email you used to contact us is also a way to contact us. This Public forum is also available, and I am not seeing any support questions from you so if you have any ticket number that you can refer to I would be happy to check this.
Also, the email customer-support@w3-edge.com is available.
Can you please confirm you received the emails and let me know if we can work together to update the review?
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
We are not currently offering a specific plan for more than 10 active installations for the W3 Total Cache Pro
Can you please reach out to us directly via email customer-support@w3-edge.com and let us know the details about this and what would be your choice?
Thanks!

Hello Joshua,

Thank you for reaching out and I am happy to help!
The Nginx+Memcached caching method in the W3 Total Cache for the Page Cache is selectable in the options if you are on the Nginx server and you have PHP Memcached installed and enabled in your environment.
I can see that the Nginx is used, so please check and confirm that the PHP Memcached is installed and enabled on your server.
Thanks!

Hello Sophie,

Thank you for reaching out and I am happy to help!
The W3 Total Cache can optimize the files if you configure the plugin to do so. In this case, I would need more details on what this file actually is, the website URL on which the issue occurs and how the plugin is configured.
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
I’ve reset the active URL
Enter the license key in ezbit.it Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello Khaled,

Thank you for reaching out and I am happy to help!
I’ve reset the active URL for the W3 Total Cache Pro installation
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps
Thanks!

Hello Bruno,

Thank you for reaching out and I am happy to help!
I’ve replied to your email regarding this and provided you with all the requested information about the license key for the W3 Total Cache Pro
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Eric,

Thank you for reaching out and I am happy to help!
I’ve removed the sensitive information for your initial request as this is a public forum.
I’ve sent the email with all the requested information to the email addresses you provided via the W3 Total Cache support channel.
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Laszlo,

On which domain is the W3 Total Cache Pro installed and active?
Thanks!

Hello Sorin,

Thank you for reaching out and I am happy to help!
Yes, this was fixed a long time ago. However, as you mentioned, this is a Pro feature in the W3 Total Cache so in order to enable and configure DB Cluster, you need to have a Pro license.
Thanks!

Hello Laszlo,

Thank you for reaching out and I am happy to help!
I am not quite sure I understand what the problem is. The W3 Total Cache should be installed on your website, and you should be using some multilingual plugin to show other languages? Is that correct?
Can you please share the specific issues, and the steps to reproduce this problem? What happens when you update the content? Are you updating the styling of the website or some articles?
Have you purged the cache after the changes were made? Which plugin you are using for the languages?
If the WPML is used, have you enabled the WPML extension?
Please share the screenshots of the specific issue so I can understand the problem better and assist you with this.
I’ve inspected the website and changed the languages, and this is what I can see:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Object Caching 254/560 objects using Redis
Page Caching using Redis 
Fragment Caching 9/13 fragments using Redis

Served from: cyclesoftware.be @ 2024-10-10 17:51:49 by W3 Total Cache
-->

As you can see Served from: cyclesoftware.be it means that the plugin is used on the translated pages.

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
In W3 Total Cache, DB Caching is not a PRO feature and it can be used in the community version. Nothing in the Pro version does to help for DB Cachcing as, again, this is a free feature.
Have you installed the W3TC and utilized the DB Caching? Also, please note that the best results would be to use memory-based caching like Redis or Memcached.
You can also use Object Caching for faster performance.
As for the hooks, I am not aware of any specific hooks for DB updates, however, you can call w3tc_dbcache_flush()

I hope this helps!

Thanks!

Hello Vladislav,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Peter,

No worries, we’ve received the confirmation from you that you received our email
Thanks!

Hello Giulia,

Thank you for reaching out and I am happy to help!
I’ve removed the sensitive information because this is a public Forum.
I’ve also sent you an email with all instructions as there is a typo in the license key you shared.
As I mentioned via the W3 Total Cache support channel, enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
All images converted with the webp conversion are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.

WebP optimizations with the Image Service tool do not replace the original image file and all conversions can be reverted without any loss of data. Therefore, there are no duplicate images with different extensions.
This being said, W3TC uses the rewrite capabilities of your server to serve the webp images.

f you find that your original image has been converted to WebP, but other image sizes are missing WebP versions, you may need to double-check that your WordPress environment supports the WebP format.

While the original image is converted via our API service, the different sizes (e.g. Large, Medium, Thumbnail) are created by your own server. For this, you must have WordPress 5.8 and the appropriate libGD or ImageMagick package available on your server.

To check if your WordPress environment supports WebP, navigate to Site Health > Info > Media Handling and double-check that WebP is listed in the supported file formats for the library shown in the Active editor. If you find these are missing the WebP extension, consult your system administrator to set up the correct packages.

Users of cPanel CentOS 7 servers can follow these instructions to enable WebP support for ImageMagick.

I hope this helps!
Thanks!

Hello Kip,

Thank you for reaching out and I am happy to help!
This is a public forum and it’s not wise to share any sensitive data here. Can you please drop us a note directly via the W3 Total Cache support channel in the plugin in Performance>Support>Billing, and share the information about your subscription so we can provide the requested information?
Thanks!

Hello Oleg.

I just wanted to let you know that we fixed the problem.
Once again thank you for taking the time to report this.
Thanks!

Hello Melodie,

Thank you for reaching out and I am happy to help!
This is related to the W3 Total Cache Pro plugin for your WP website. I was able to find the account based on your email @radiancepalmbeach.com
Since this is a public forum, I will not share the entire email address and I’ve also removed the phone number you shared
The CC used for the transaction is AMEX’s last four 4002
Again, since this is a public forum, please reach out to us via this contact form so we can share the account details and provide access
This was the 3rd renewal of the license. When the W3 Total Cache Pro was purchased and when you subscribed to the Pro version, you accepted the terms and conditions, specifically section 12.2 Automatic Renewal of Premium Subscription Plans https://www.boldgrid.com/w3-total-cache-policies/.
The ” Renewal Reminder ” email was sent to the email address used to subscribe to W3 Total Cache Pro, one week before the renewal of the license on Sep 10, 2024, 12:21 AM EDT
. This email has a link to manage your subscription, and you were able to cancel the upcoming renewal.
Thanks!

Hey Daniel,

Thank you for your feedback.
I’ve checked the support channel and there are no emails from you still.
If you’ve sent a request let me know so I can confirm this
Thanks!