Marko Vasiljevic

Hello,

Sorry for the late reply.
I was not able to replicate the issue you are referring to.
I’ve noticed that you have enabled both: “Don’t cache pages for logged-in users” and “Don’t cache pages for following user roles”
If you enabled “Don’t cache pages for logged-in users” there is no need to additionally disable caching for other user roles.
Can you pleas disable “Don’t cache pages for following user roles”, save all settings and purge the cache, and let me know if the issue persists?
Thanks!

Hello Alberto,

Thank you for reaching out and I am happy to help!
Can you please expand this more and let me know what exactly happens when you visit the website while logged in?
What happens if the W3 Total Cache is enabled and you visit the website while logged in?
Thanks!

Hello Jackson,

Thank you for reaching out and I am happy to help!
The W3 Total Cache Pro license is annually billed. So there is no option for monthly payment. I am sorry if this was misleading for you and please let me know where you have seen the 8.25$ / month option so we can remove this and make sure that this is more precise.
To confirm once more, the W3 Total Cache Pro license is annually billed and it’s $99/year.

Thanks!

Hello Adam,

Thank you for reaching out and I am happy to help!
Just to confirm, do you need 5 licenses in total, meaning 3 more W3 Total Cache Pro licenses besides the two you already own?
Can you please share the license? information via the plugin in Performance>Support>Billing as this is a public forum
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
First of all, thank you for your support and for the amazing review you posted on wp.org
To answer your question, in W3 Total Cache, you can enable Preload Requests in Performance>General settings>User Experience section. Please note that this is a Pro feature. Once enabled, you can go to Peeformance>User Experience, and add the URL of the image you wish to preload in the Preload Images: field.
Save all settings and purge the cache and that is it! Can you also please share which plugin you are using currently for this?
Thanks!

Hello Frank,

Thank you for reaching out and I am happy to help!
As this is a public forum, please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing, and provide the information there so we can share the license key and provide assistance with this!
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Something is blocking the Ajax requests. The way this works is that W3 Total Cache is calling Ajax requests over and over and something from the server or some other plugin may be blocking them.
What you can do is to try disabling security plugins and see if that helps. As you can see in the dev tools, network tab when the setup guide is running there is a 404 Ajax requests, and that is the confirmation that something is blocking those requests to the requests limit was hit on the server. This is why you are getting the “Could not update the configuration” error.
The problem can also be a self-signed certificate, fancy permalinks are disabled, or the the php-curl was missing

Thanks!

Hello

Thank you for reaching out and I am happy to help!
This is for the “Anonymously track usage to improve product quality” option that you can enable/disable in Performance>General Settings>Miscellaneous section of the plugin.
To answer your question, W3 Total Cache will still run normally on your website, the only thing is that you are not sharing the usage of the plugin, like the options used etc.
I hope this helps!

Thanks!

Hello Danil,

Thank you for reaching out and I am happy to help!
The W3 Total Cache does add the .webp extension to the images once converted. We are not replacing the existing images, we are converting them via the W3TC API and serving them as webp, without changing the extension to .webp.
Are you using any other plugin like some image optimization plugin to convert the images to webp?
Thanks!

Hello Pavel,

Thank you for reaching out and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel. Since this is a public forum, The details about your license and the instructions to activate it were sent to the email you used for this topic it@
Please continue the correspondence there if needed so we can avoid sharing sensitive information in public.
Thanks

Hello,

Thank you for your feedback and I am sorry about the typo.
Yes, I meant /wp-content/ instead of /wp-config/ So for example if you want to exclude legal_blocks.js just add /wp-content/plugins/iubenda-cookie-law-solution/assets/js/legal_blocks.js to Performance>Minify>Advanced>“Never minify following JS files”

I hope this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Have you configured the CDN accordingly and set up the Azure CDN with the Account name, Account key, and container?
You can also use the Generic Mirror CDN type in the W3 Total Cache for the Azure CDN.

Thanks!

Hello Kim!

Thank you for reaching out and I am happy to help!
This is very interesting as the W3 Total cache should not create duplicate images. Can you please share the website URL and also, please share the blog post where those images are duplicated so I can have a look?
Please let me know the details so we can assist you with this.
Thanks!

Hello Eva,

Thank you for reaching out and I am happy to help!
The Content Encoding Error suggests that a web server whose HTTP response headers indicate that it will be responding with one type of encoding, but instead responds with a different type of encoding.
In W3 Total Cache Gzip compression is used for this. However, you may have some server-level configurations that utilize different types of compression.
What I would suggest is to completely clear the Firefox browser Cache on your end, re-enable Gzip compression in the W3 Total Cache, save all settings, and purge the cache.
Check if the website is still throwing this error. If the issue persists, please check with your hosting provider if some compression is enabled on their end. For example, you can check for zlib.output_compression

This can be enabled in the php.ini file, cpanel, or the Apache config file – .htaccess

If you are unsure about this, please check with your hosting provider support.

Let me know if this helps!

Thanks!

Hello Dmitry

Thank you for your feedback.
Yes, I can see that the images are converted, when I change to .webp.
Please check your Performance>Install tab, and check the wepb rules. See if those rules are applied to yoru nginx.conf and move them to the top of the nginx.conf file.
I can also see that you are using Cloudflare. This can also impact the files so please make sure that the Cloudflare settings are set to respect origin rules when it comes to Browser Cache TTL.
The main thing you should check is the rewrite rules in the nginx.conf.

THanks!

Hello Dmitry

Thank you for reaching out and I am happy to help!
W3 Total Cache webp conversion is using a rewrite for the webp. In some cases, it comes down to wether Imagick supports the webp.
Can you please sahre the page on which the image you shared is showing so I can check the source?
Also, have you been using bulk conversion or a single conversion in the Media Library and please let me know if you are using any other image optimization plugin
Thanks!

Hello Ranante,

Thank you for reaching out and I am happy to help!
Can you please follow the steps below to completely remove and re-install the W3 Total Cache and see if the problem persists:
1. Deactivate and Delete Plugin
2. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
3. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
4. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
5. Go to your wp dashboard and re-install W3 Total Cache

Thanks!

Hello Paul

Thank you for your feedback.
There is no specific value for the cache to never expire. There is no specific option for this in the W3 Total Cache settings. What you can do is to cache for a year as the static files are cached in the browser, and also add the same value to the Browser Cache settings for the HTML&XML
as for point 2. When you say reverted, what exactly you mean by that? Are you making any changes or the configuration is reset to default?
Thanks!

Hello,

Thank you for your feedback. Glad to know the problem is resolved
You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello

Thank you for reaching out and I am happy to help.
When inspecting the source, the testimonial images have this class and style:
class="kt-testimonial-image lazy" style="background-image:
As you can see they are lazyloaded by the theme or the plugin you are using for this, and this may cause conflict.
In the W3 Total Cache there are various ways you can exclude images from being lazyloaded. One of them is to add skip_lazy, however, there is no skip_lazy added for those images as I can see.
In Perforamnce>User Experience, since those are background images, you can disable the option: Process background images, save all settings, and purge the cache. This will result in all the images with style="background-image: not being lazyloaded by the W3 Total Cache.
You can also exclude those testimonial images from Lazyload by adding the class name kt-testimonial-image to Perforamnce>User Experience>Exclude words section.
Make sure to save all settings and purge the cache.

I hope this helps!

Thanks!