How to share images (screenshots) in forum posts

At BoldGrid, we understand that effective communication is key when seeking support for your website. Capturing and sharing screenshots is an invaluable tool that helps our support team quickly identify and address any issues you may encounter.

In this guide, we’ll walk you through the process of capturing an image and sending a screenshot using Snipboard.io, a user-friendly image hosting service.

Step 1: Capture the Screenshot

Before you can share a screenshot, you need to capture the image of the issue you’re facing. Follow these steps based on your operating system:

On Windows:

Option 1: Snipping Tool:

1. Open the Snipping Tool from the Start menu.
2. Use the tool to capture the area of the screen you want to share.
3. Note that you might need to hold down the “fn” key and then press “Print scr”
4. Save the snip to your computer.

Option 2: Print Screen (PrtScn):

1. Press the “PrtScn” (may differ slightly on some keyboards “Print scr”) key to capture the entire screen.
2. Open an image editor (like Paint), paste the screenshot, and save the file.

On macOS:

• Command + Shift + 4:
  • Press Command + Shift + 4 to activate the screenshot tool.
  • Select the area you want to capture.
  • The screenshot is saved to your desktop.

Step 2: Upload the Screenshot to Snipboard.io

Now that you have captured the screenshot, let’s upload it to Snipboard:

1. Visit Snipboard.io:
   • Open your web browser and go to Snipboard.io.
2. Upload the Screenshott:
   • Click on the “Start Uploading” button.
   • Choose the screenshot file from your computer.
3. Copy the Image URL:
   • Once the upload is complete, Snipboard.io will provide a direct link to your image.
   • Copy the provided “link to your clipboard.”

Step 3: Share the Snipboard.io Link in BoldGrid Support

Now that you have the Snipboard.io link, you can easily share it with our support team:

1. Access BoldGrid Support:
   • Navigate to the BoldGrid support section.
2. Include the Snipboard.io Link:
   • In the description or message body, paste the Snipboard.io link you copied earlier.
   • Include a brief description of the issue and any relevant information.
3. Click on the “Submit”  button to send the support ticket.

By following these steps, you can efficiently capture and share screenshots using Snipboard.io, making the support process smoother and more effective. Our support team at BoldGrid is here to assist you, and providing clear visual information through screenshots ensures a quicker resolution to your inquiries.