{"id":13904,"date":"2018-05-16T00:32:40","date_gmt":"2018-05-16T04:32:40","guid":{"rendered":"https:\/\/www.boldgrid.com\/support\/?page_id=13904"},"modified":"2025-09-22T13:49:07","modified_gmt":"2025-09-22T17:49:07","slug":"support-home","status":"publish","type":"page","link":"https:\/\/www.boldgrid.com\/support\/","title":{"rendered":"Support Home"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<?xml encoding=\"utf-8\" ?><html><body><div class=\"boldgrid-section\">\n<div class=\"mod-space-2x\"><\/div>\n<div class=\"container\">\n<div class=\"row\" style=\"padding-top: 30px; padding-bottom: 40px;\">\n<div class=\"col-md-6 col-sm-12 col-xs-12\">\n<div class=\"row\">\n<div class=\"col-sm-12 col-xs-12 col-md-12\">\n<h2 class=\"\" style=\"margin-top: 15px;\" id=\"popular-boldgrid-products\">Popular BoldGrid Products<\/h2>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-6 col-xs-12 col-md-6\">\n<p class=\"\"><img decoding=\"async\" src=\"https:\/\/www.boldgrid.com\/wp-content\/uploads\/2019\/12\/orange-website-builder-icon-96.png\" width=\"30\" alt=\"Website Builder\" class=\"alignleft\" style=\"margin-right: .5em;\"><a href=\"\/support\/boldgrid-inspirations-plugin-product-guide\/\">Website Builder<\/a><\/p>\n<\/div>\n<div class=\"col-sm-6 col-xs-12 col-md-6\">\n<p class=\"\"><img decoding=\"async\" class=\"alignleft\" style=\"margin-right: .5em;\" src=\"https:\/\/www.boldgrid.com\/wp-content\/uploads\/2019\/11\/w3tc-logo-orange-128.png\" alt=\"W3 Total Cache\" width=\"30\"><a href=\"\/support\/w3-total-cache\/\">W3 Total Cache<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<p><span class=\"dashicons dashicons-vault\"><\/span><a href=\"\/support\/total-upkeep\/\">Total Upkeep<\/a><\/p>\n<\/div>\n<div class=\"col-sm-6 col-xs-12 col-md-6\">\n<p class=\"\"><span class=\"dashicons dashicons-cloud\"><\/span><a href=\"\/support\/boldgrid-cloud-wordpress-product-guide\/\">Cloud WordPress<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<h2 class=\"\" style=\"margin-top: 50px; margin-bottom: 10px;\" id=\"plugins\">Plugins<\/h2>\n<p style=\"margin: 0px;\"><a href=\"\/support\/w3-total-cache\/\">W3 Total Cache<\/a><\/p>\n<p style=\"margin: 0px;\"><a href=\"\/support\/boldgrid-inspirations-plugin-product-guide\/\">Inspirations<\/a><\/p>\n<p style=\"margin: 0px;\"><a href=\"\/support\/page-builder\/\">Post and Page Builder<\/a><\/p>\n<p style=\"margin: 0px;\"><a href=\"\/support\/total-upkeep\/\">Total Upkeep<\/a><\/p>\n<p style=\"margin: 0px;\"><a href=\"\/support\/boldgrid-easy-seo-plugin-product-guide\/\">Easy SEO<\/a><\/p>\n<p style=\"margin: 0px;\"><a href=\"\/support\/boldgrid-woocommerce-plugin-product-guide\/\">WooCommerce<\/a><\/p>\n<\/div>\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<h2 class=\"\" style=\"margin-top: 50px; margin-bottom: 10px;\" id=\"themes\">Themes<\/h2>\n<p style=\"margin: 0px;\"><a href=\"\/support\/themes\/\">BoldGrid Themes for WordPress<\/a><\/p>\n<h2 class=\"\" style=\"margin-top: 50px; margin-bottom: 10px;\" id=\"services\">Services<\/h2>\n<p style=\"margin: 0px;\"><a href=\"\/support\/boldgrid-cloud-wordpress-product-guide\/\">Cloud WordPress<\/a><\/p>\n<p style=\"margin: 0px;\"><a href=\"\/support\/boldgrid-speed-coach-product-guide\/\">Speed Coach<\/a><\/p>\n<\/div>\n<\/div>\n<h2 style=\"margin-top: 50px;\" id=\"top-videosvideo_lightbox_youtube-video_idswgzsrj1yfi-width640-height480--althow-to-access-boldgrid-central-anchorhttpswwwboldgridcomsupportwp-contentuploads202005access-boldgrid-centralpnghow-to-access-boldgrid-centralvideo_lightbox_youtube-video_id8tex-jmafwy-width640-height480-anchorhttpswwwboldgridcomsupportwp-contentuploads202005setup-cloud-wordpresspng-althow-to-setup-a-cloud-wordpress-websitehow-to-setup-a-cloud-wordpress-website\">Top Videos\n<div class=\"row\">\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<p style=\"margin-bottom: 0;\"><a id=\"69ead72377a6c\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=swGzsRj1YfI&#038;width=640&#038;height=480\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2020\/05\/access-boldgrid-central.png\" class=\"video_lightbox_anchor_image\" alt=\"How to Access BoldGrid Central\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(640);\r\n            var ratio = parseFloat(0.75);\r\n            var height = parseFloat(480);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=swGzsRj1YfI&amp;width=640&amp;height=480';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.75);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+640+\", ratio \"+0.75+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69ead72377a6c\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/p>\n<p style=\"margin-top: 0; font-size: 12px;\">How to Access BoldGrid Central<\/p>\n<\/div>\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<p style=\"margin-bottom: 0;\"><a id=\"69ead72377aee\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=8TeX-JmAfwY&#038;width=640&#038;height=480\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2020\/05\/setup-cloud-wordpress.png\" class=\"video_lightbox_anchor_image\" alt=\"How to Setup A Cloud WordPress Website\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(640);\r\n            var ratio = parseFloat(0.75);\r\n            var height = parseFloat(480);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=8TeX-JmAfwY&amp;width=640&amp;height=480';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.75);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+640+\", ratio \"+0.75+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69ead72377aee\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/p>\n<p style=\"margin-top: 0; font-size: 12px;\">How to Setup A Cloud WordPress Website<\/p><\/div>\n<\/div>\n<\/h2><\/div>\n<div class=\"col-md-6 col-sm-12 col-xs-12\">\n<div class=\"row\">\n<div class=\"col-md-12 col-sm-12 col-xs-12\">\n<div class=\"sidebar support-home\">\n<h2 class=\"\" id=\"frequently-asked-questions\">Frequently Asked Questions<\/h2>\n<p class=\"\"><div class=\"menu-support-home-sidebar-container\"><ul id=\"menu-support-home-sidebar\" class=\"menu\"><li id=\"menu-item-36291\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-36291\"><a href=\"https:\/\/www.boldgrid.com\/support\/boldgrid-inspirations-plugin-product-guide\/what-is-boldgrid\/\">What is BoldGrid and how is it Different than WordPress?<\/a><\/li>\n<li id=\"menu-item-14560\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-14560\"><a href=\"https:\/\/www.boldgrid.com\/support\/boldgrid-inspirations-plugin-product-guide\/installing-your-first-boldgrid-inspiration\/\">Installing your first BoldGrid Inspiration in WordPress<\/a><\/li>\n<li id=\"menu-item-28654\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-28654\"><a href=\"https:\/\/www.boldgrid.com\/support\/boldgrid-themes\/\">Using the WordPress Customizer<\/a><\/li>\n<li id=\"menu-item-27926\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-27926\"><a href=\"https:\/\/www.boldgrid.com\/support\/page-builder\/using-page-builder\/\">How to use the BoldGrid Post &#038; Page Builder for WordPress<\/a><\/li>\n<li id=\"menu-item-21941\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-21941\"><a href=\"https:\/\/www.boldgrid.com\/support\/total-upkeep\/introduction\/\">Introduction to BoldGrid&#8217;s WordPress Backup Plugin, Total Upkeep<\/a><\/li>\n<li id=\"menu-item-18459\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-18459\"><a href=\"https:\/\/www.boldgrid.com\/support\/total-upkeep\/wordpress-backup-to-google-drive\/\">How to Save WordPress Backups to Google Drive<\/a><\/li>\n<li id=\"menu-item-21944\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-21944\"><a href=\"https:\/\/www.boldgrid.com\/support\/w3-total-cache\/configuring-w3-total-cache-for-wordpress-with-shared-hosting\/\">Configuring W3 Total Cache to Maximize Your WordPress Performance<\/a><\/li>\n<li id=\"menu-item-17911\" class=\"menu-item menu-item-type-taxonomy menu-item-object-feature-type menu-item-17911\"><a href=\"https:\/\/www.boldgrid.com\/support\/feature-type\/premium\/\">Premium BoldGrid Features<\/a><\/li>\n<\/ul><\/div><\/p>\n<h2 style=\"margin-top: 60px;\" id=\"wordpress-tutorials\">WordPress Tutorials<\/h2>\n<p class=\"\"><div class=\"menu-support-home-wordpress-container\"><ul id=\"menu-support-home-wordpress\" class=\"menu\"><li id=\"menu-item-21938\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-21938\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/how-to-install-a-wordpress-plugin-step-by-step\/\">How to Install a WordPress Plugin \u2013 Step By Step<\/a><\/li>\n<li id=\"menu-item-24934\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-24934\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/how-to-install-a-wordpress-theme-step-by-step\/\">How to Install a WordPress Theme \u2013 Step By Step<\/a><\/li>\n<li id=\"menu-item-17801\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-17801\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/using-widgets-in-gutenberg-for-wordpress\/\">How to use Widgets in your WordPress website<\/a><\/li>\n<li id=\"menu-item-17802\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-17802\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/layout-elements-in-gutenberg-for-wordpress\/\">The How to guide for Layout Elements in WordPress<\/a><\/li>\n<li id=\"menu-item-21939\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-21939\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/how-to-set-up-google-analytics-with-wordpress\/\">How to set up Google Analytics with WordPress<\/a><\/li>\n<li id=\"menu-item-17804\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-17804\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/how-to-set-the-featured-image-in-the-gutenberg-editor\/\">How to set the Featured Image in WordPress<\/a><\/li>\n<li id=\"menu-item-17805\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-17805\"><a href=\"https:\/\/www.boldgrid.com\/support\/wordpress-tutorials\/wordpress-permalink-settings\/\">How to Use the WordPress Permalink Settings<\/a><\/li>\n<li id=\"menu-item-21940\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-21940\"><a href=\"https:\/\/www.boldgrid.com\/support\/w3-total-cache\/configuring-lazy-loading-for-your-wordpress-website-with-w3-total-cache\/\">Configuring Lazy Loading for your WordPress Website with W3 Total Cache<\/a><\/li>\n<li id=\"menu-item-17909\" class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-17909\"><a href=\"https:\/\/www.boldgrid.com\/support\/category\/wordpress-tutorials\/\">More WordPress Tutorials<\/a><\/li>\n<\/ul><\/div><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"boldgrid-section background-gray\" style=\"padding-bottom: 50px;\">\n<div class=\"container\">\n<div class=\"row text-center\">\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<h2 style=\"padding-top: 60px;\" id=\"use-our-tools-for-free\">Use Our Tools for Free<\/h2>\n<p style=\"\">You can join BoldGrid for free today. Start using our WordPress website design and performance management tools right away. No commitment. No credit card needed. Upgrade when you are ready.<\/p>\n<p class=\"\"><a class=\"button-primary\" href=\"\/central\/start-for-free\/journey-start\/\" onclick=\"gtag('event', 'click', {'event_category' : 'Try Now Button', 'event_label' : 'Support Home'});\" style=\"background-color: #000; color: #fff;\">Join for Free<\/a><\/p>\n<\/div>\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<h2 style=\"padding-top: 60px;\" id=\"ready-to-upgrade-to-premium\">Ready to Upgrade to Premium?<\/h2>\n<p style=\"\">Already using BoldGrid for free? Upgrade today to get access to premium features that will enhance your workflows, whether you are designing WordPress websites or managing them.<\/p>\n<p class=\"text-center\"><a class=\"button-primary\" href=\"\/central\/connect-key\/new\" onclick=\"gtag('event', 'click', {'event_category' : 'Upgrade Now Button', 'event_label' : 'Support Home'});\" style=\"background-color: #000; color: #fff;\">Login to Upgrade<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"boldgrid-section\" style=\"padding-top: 60px; padding-bottom: 75px;\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12 col-sm-12 col-xs-12 text-center\">\n<h2 style=\"margin-bottom: 15px;\" id=\"get-the-support-you-need-to-succeed\">Get the Support You Need to Succeed<\/h2>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<h4 class=\"\" style=\"margin-top: 20px;\" id=\"boldgrid-premium-support\">BoldGrid Premium Support<\/h4>\n<p style=\"margin-bottom: 0;\">For BoldGrid users with a Premium key or any paid subscription. Tickets are responded to within 1 business day.<\/p>\n<p style=\"margin-top: 0;\"><a href=\"https:\/\/www.boldgrid.com\/central\/account\/help\/premium\">Get Premium Support.<\/a><\/p>\n<\/div>\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\n<h4 class=\"\" style=\"margin-top: 20px;\" id=\"boldgrid-free-support\">BoldGrid Free Support<\/h4>\n<p style=\"margin-bottom: 0;\">For BoldGrid users with a FREE key or trial subscriptions. Our support agents will get back to you within 2 business days.<\/p>\n<p style=\"margin-top: 0;\">Free Support: <a href=\"https:\/\/wordpress.org\/support\/theme\/crio\/\" onclick=\"gtag('event', 'click', {'event_category' : 'WP Support', 'event_label' : 'Crio'});\">Crio<\/a> | <a href=\"https:\/\/wordpress.org\/support\/plugin\/boldgrid-backup\/\" onclick=\"gtag('event', 'click', {'event_category' : 'WP Support', 'event_label' : 'Backup'});\">Total Upkeep<\/a> | <a href=\"https:\/\/wordpress.org\/support\/plugin\/post-and-page-builder\/\" onclick=\"gtag('event', 'click', {'event_category' : 'WP Support', 'event_label' : 'PPB'});\">Builder<\/a> | <a href=\"https:\/\/wordpress.org\/support\/plugin\/boldgrid-easy-seo\/\" onclick=\"gtag('event', 'click', {'event_category' : 'WP Support', 'event_label' : 'SEO'});\">SEO<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>Popular BoldGrid Products Website Builder W3 Total Cache Total Upkeep Cloud WordPress Plugins W3 Total Cache Inspirations Post and Page Builder Total Upkeep Easy SEO WooCommerce Themes BoldGrid Themes for WordPress Services Cloud WordPress Speed Coach Top Videos How to Access BoldGrid Central How to Setup A Cloud WordPress Website Frequently Asked Questions WordPress Tutorials [&hellip;]<\/p>\n","protected":false},"author":215,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_support-home.php","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"bgseo_title":"Welcome to our WordPress Support Center | BoldGrid","bgseo_description":"The WordPress Support Center for BoldGrid and more contains tutorials and informative, step by step user guides to provide you with information needed to build a fully functional WordPress website using BoldGrid and more! 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