{"id":9940,"date":"2017-10-13T17:02:05","date_gmt":"2017-10-13T21:02:05","guid":{"rendered":"https:\/\/www.boldgrid.com\/support\/?p=9940"},"modified":"2025-09-22T13:28:36","modified_gmt":"2025-09-22T17:28:36","slug":"how-to-get-support-for-boldgrid","status":"publish","type":"post","link":"https:\/\/www.boldgrid.com\/support\/troubleshooting\/how-to-get-support-for-boldgrid\/","title":{"rendered":"How to get Support for BoldGrid"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<?xml encoding=\"utf-8\" ?><html><body><div class=\"boldgrid-section\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-xs-12 col-sm-12\">\n<p>When using <strong>BoldGrid<\/strong>, and you run into an issue that you do not know how to solve, having a channel that can be used <strong>get Support<\/strong> is extremely valuable. The goal of this article is to provide you with information about those different channels offered to you as an end user, and give you direction in routing your support requests to them.<\/p>\n<h2 id=\"using-the-support-forums\">Using the Support Forums<\/h2>\n<p>Get help <strong>directly from our team<\/strong> of developers and support staff on WordPress.org.<\/p>\n<ul class=\"\">\n<li><a href=\"https:\/\/wordpress.org\/support\/plugin\/post-and-page-builder\/\">BoldGrid Post and Page Builder Support<\/a><\/li>\n<li><a href=\"https:\/\/wordpress.org\/support\/plugin\/total-upkeep\/\">BoldGrid Total Upkeep Support<\/a><\/li>\n<li><a href=\"https:\/\/wordpress.org\/support\/plugin\/boldgrid-easy-seo\/\">BoldGrid Easy SEO Support<\/a><\/li>\n<\/ul>\n<h2 id=\"using-an-official-partner-host\">Using an Official Partner Host<\/h2>\n<p class=\"\">Currently, the best way to <strong>get support<\/strong> for BoldGrid plugins and themes would be using a BoldGrid offical <a href=\"\/wordpress-hosting\/\">WordPress host<\/a>. If you are currently using an Official Hosting Partner, their technical support team will have training in both using and troubleshooting any BoldGrid and WordPress issues you may run across. In some cases, we recommend users to contact their host for issues that are outside of BoldGrid itself, and we can understand how this clarification can be confusing for users. Having a host that is familiar with WordPress and BoldGrid will expedite the resolution of any issue you may be facing.<\/p>\n<h2 class=\"\" id=\"using-the-dashboard-widget\">Using the Dashboard Widget<\/h2>\n<p>We have included a bug report and feedback widget within your BoldGrid Dashboard. If you use that widget to select Bug Report, it will populate the form with data to assist us in investigating the problem you are experiencing. This information includes PHP information, Themes and Plugins you are using, as well as BoldGrid configuration data. Having this additional information when troubleshooting issues is helpful, and if you wish to submit an issue to us directly, using the bug report option is recommended. The following step by step guide will explain the process for submitting a bug report to us directly from within your BoldGrid Dashboard.<\/p>\n<ol class=\"article-list\">\n<li><a href=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-10163\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-300x162.png 300w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-768x415.png 768w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-1024x554.png 1024w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-250x135.png 250w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-550x297.png 550w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-800x433.png 800w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-333x180.png 333w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-555x300.png 555w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login-925x500.png 925w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-02a-login.png 1487w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Login to your BoldGrid Site\n<div style=\"clear: both;\"><\/div>\n<\/li>\n<li><a href=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-10158\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-300x162.png 300w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-768x415.png 768w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-1024x554.png 1024w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-250x135.png 250w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-550x297.png 550w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-800x433.png 800w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-333x180.png 333w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-555x300.png 555w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget-925x500.png 925w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-03-widget.png 1487w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>On your Dashboard Home Page, scroll down to view the Dashboard Widget labeled <b>BoldGrid Feedback<\/b>\n<div style=\"clear: both;\"><\/div>\n<\/li>\n<li><a href=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-10159\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-300x162.png 300w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-768x415.png 768w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-1024x554.png 1024w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-250x135.png 250w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-550x297.png 550w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-800x433.png 800w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-333x180.png 333w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-555x300.png 555w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report-925x500.png 925w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-04-bug-report.png 1487w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Using the pull down menu, select <b>Bug Report<\/b> to populate a Diagnostic Report of your website\n<div style=\"clear: both;\"><\/div>\n<\/li>\n<li><a href=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-10160\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-300x162.png 300w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-768x415.png 768w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-1024x554.png 1024w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-250x135.png 250w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-550x297.png 550w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-800x433.png 800w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-333x180.png 333w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-555x300.png 555w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment-925x500.png 925w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-05-comment.png 1487w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Try to provide as much information as possible pertaining to your issue in the <b>comment<\/b> section\n<div style=\"clear: both;\"><\/div>\n<\/li>\n<li><a href=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-10161\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-300x162.png 300w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-768x415.png 768w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-1024x554.png 1024w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-250x135.png 250w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-550x297.png 550w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-800x433.png 800w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-333x180.png 333w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-555x300.png 555w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact-925x500.png 925w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-06-contact.png 1487w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>If you wish to receive a response from us, select the check box labeled <b>Please Contact me about my feedback<\/b>\n<div style=\"clear: both;\"><\/div>\n<\/li>\n<li><a href=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-10162\" src=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-300x162.png\" alt=\"\" width=\"300\" height=\"162\" srcset=\"https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-300x162.png 300w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-768x415.png 768w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-1024x554.png 1024w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-250x135.png 250w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-550x297.png 550w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-800x433.png 800w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-333x180.png 333w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-555x300.png 555w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit-925x500.png 925w, https:\/\/www.boldgrid.com\/support\/wp-content\/uploads\/2017\/09\/9940-07-submit.png 1487w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Select <b>Submit<\/b> to send the Bug Report\n<div style=\"clear: both;\"><\/div>\n<\/li>\n<\/ol>\n<p>Congratulations! You now know of multiple channels you can use to <strong>get Support<\/strong> for your BoldGrid Website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>When using BoldGrid, and you run into an issue that you do not know how to solve, having a channel that can be used get Support is extremely valuable. The goal of this article is to provide you with information about those different channels offered to you as an end user, and give you direction [&hellip;]<\/p>\n","protected":false},"author":529,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"bgseo_title":"How to get Support for BoldGrid","bgseo_description":"The goal of this article is to provide you with information about the different channels offered to you to get support as an end user. 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