August 28, 2023 at 4:10 pm #102802Amy CountrymanGuest
I’m trying to do the update for word press and it continues to ‘fail’.August 28, 2023 at 4:14 pm #103090
Thanks for reaching out! Sorry to hear you’re having some trouble with a WordPress Update. Can you let us know exactly what you’re attempting to update? Is it your WordPress core version, a theme or plugin, or a combination of one or more? It would also help if you could let us know what versions you’re updating to and from.
You might benefit from enabling WP_DEBUG on your WordPress site to see if it reveals any error messages. If you do see any errors we can take a look if you would copy/paste them into the thread here.September 5, 2023 at 11:30 am #103947Amy CountrymanGuest
I keep getting emails that the WordPress 3.6.1 update is available. However, when I try for it to automatically update it continues to fail.
I wish I could answer all the questions you are asking below but I am not a techy person, the main reason why I got wordpress to begin with hearing that it was very intuitive. My Web site is not doing what I need it to do, I am very frustrated and disappointed at this point. I need this to be easy – pretty much plug and play.
Please help.September 5, 2023 at 11:41 am #104392
I definitely understand Amy,
The latest WordPress version is WordPress 6.3 so if you’re attempting to update to 3.6.1 it would explain why you’re getting an error. Version 3.6.1 is probably 10+ years old. Can I ask when was the last time you updated your WordPress core because there’s likely some type of issue if WordPress is prompting you to update to such an older version.
You can verify your current WordPress version from your WordPress dashboard by checking under the At a Glance widget. Within this box is your WordPress version and your active theme.
You can also scroll to the bottom of this page or any page in your admin view and you’ll see the version number in the bottom right corner.
I do understand your frustration Amy, setting up a website is no small task. I’m not sure exactly what you’re using but I recommend trying our Crio Pro WordPress theme with BoldGrid Post and Page Builder. Our drag and drop system is a lot more user friendly and we offer starter templates in the form of Inspirations that should help you get your site up and running quickly.
I hope this helps Amy, we look forward to assisting you further with this!September 7, 2023 at 9:26 am #104583Amy CountrymanGuest
I am so beyond frustrated.
Now I can’t even get to my Web site.
I go to login with my username and ask to reset my password. It says it will send me an email to reset and I never get the password.
I haven’t been able to do anything for days.
I don’t need a sophisticated Web site but I do need something and now I can’t even get into my site to make any edits, much less address my original issue of making the version updates.
In fact, the last time I went onto my site – probably a week ago now, the ‘editing’ page was not what was showing in my ‘preview’.
PLEASE help me figure out a solution.September 7, 2023 at 9:33 am #104667
I’m sorry hear to hear you’re having a hard time with your WordPress site. Let’s start by trying to help you gain access. You should check the spam folder of the email account you have attached to your WordPress admin notifications. It’s possible you are receiving the notifications but it’s being marked as spam.
If you don’t see anything there, take a look at our guide on 5 ways to reset your WordPress password and hopefully that helps you get back into the site. At that point we can circle back around to the original issue.
Thanks a lot Amy!September 12, 2023 at 12:50 pm #105298Amy CountrymanGuest
This is infuriating. I am not a techie person at all and this is simply too complicated for me. Please let me know how I can cancel my wordpress account.
thank you.September 12, 2023 at 12:59 pm #105372
I apologize, our company is BoldGrid and while we create WordPress products such as themes and plugins we do not represent the entire WordPress ecosystem as a whole. BoldGrid is a WordPress Theme builder and plugin developer meaning we create extensions that are built on top of WordPress. It is designed to make it easier for users, especially those with limited technical experience, to create and manage WordPress websites.
If you would like to deactivate or uninstall your WordPress site you should reach out to your web hosting manager directly and they can provide you with the next steps in this process.
I hope this helps Amy.
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