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Hello Adam,
Thank you for reaching out and I am happy to help!
I’ve checked your website and as I can see all images are processed, converted and served as webp by the W3 Total Cache.
Can you please share the screenshot of the webp settings area in the W3 Total Cache?
Thanks!
https://i.imgur.com/6SwJwk1.png
Hello,
Thank you for reaching out and I am happy to help!
Can you please share the website URL of the website you are having issues with the Page Cache?
In the W3 Total Cache settings which caching method is being used for Page Cache?
If you are using Disk: Enhanced, can you please check the wp-content/cache/ folder and see if the cache entries are created?Please make sure to check the configuration file and make sure the W3TC has added the rewrite rules for the Page Cache if the Disk: Enhanced option is used
Thanks!Hello Blake,
Thank you for reaching out and I am happy to help!
We’ve received your email and replied to it via the W3 Total Cache support channel, and there, I provided the requested invoice
Please check your email and let me know if there is anything else I can help you with
Thanks!Hello Todd,
Thank you for reaching out and I am happy to help!
Regarding your question, I have found two W3 Total Cache Pro subscriptions associated with your email address (I’ll not share it here as this is a public forum), however, both subscriptions are expired due to the failed collection attempts for the renewal.
The first one expired on 2024-02-27 and the latest on 2025-03-28
Have you purchased new W3 Total Cache license since then or are you referring to any of the mentioned subscriptions above?
If you have the W3 Total Cache installed, please reach out to us directly via the W3 Total Cache support channel in the plugin at Performance>Support>Billing and provide the information about the subscription so we can assist you with this.
Let me know if this helps!
Thanks!Hello Ben,
Thank you for reaching out and I am happy to help!
Just to confirm that you reached out to us via the W3 Total Cache support channel and we were able to assist you with the purchase!
Thank you for your patience!Hello Anthony,
Thank you for your patience.
Instead ofadd_action( 'acf/save_post', 'flush_w3tc_cache_on_acf_update', 20 );You can try usingadd_action( 'acf/save_post', 'w3tc_flush_post', 20 );or To flush all on acf/save_post:
add_action( 'acf/save_post', 'w3tc_flush_all', 20, 0 );Please let me know if this helps!
Thanks!
Hello Selina,
Thank you for reaching out, and I am happy to help!
Yes, the wp-cron is required for the webp to work as expected, as it’s sending requests for the conversion
The W3 Total Cache settings may rely on wp-cron so can you please check with your hosting provider if wp-cron is disabled by any chance?
Check your wp-config.php and check if there is a line: define(‘DISABLE_WP_CRON’, true) ;Let me know if this is the case
Thanks!Hello Anthony,
Thank you for reaching out and I am happy to help!
Thank you for your suggestion and for providing the workaround. Let me check this with the W3 Total Cache team and I’ll get back to you once I have more information about this.
Thanks!Hello Julian,
Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it providing the invoice with the requested data.
Please check your email and let me know if you need anything else
Thanks!Hello Omri,
Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide the last four of the CC used to attempt the purchase?
This is a public forum and it would be best not to share any sensitive data.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
Can you please disable the W3 Total Cache settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?
Thanks!
Hello Arslan,
Thank you for reaching out and I am happy to help!
I’ve replied to your email via the W3 Total Cache support channel and provided the requested invoice.
Please check your email
Thanks!Hello Andi,
Thank you for reaching out and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel.
Please check the email for all requested information and follow the steps as provided
Thanks!Hello,
Thank you for reaching out and I am happy to help!
I’ve sent you all the requested information via the W3 Total Cache support channel
Please check your email and continue any correspondence there so we can avoid duplicating the answers
Thanks!Hello Mikhail
Thank you for reaching out and I am happy to help!
I’ve replied to your email providing the requested information via the W3 Total Cache support channel.
Please check your email and let me know if you have any other questions
Thanks!Hello,
Thank you for reaching out and I am happy to help!
Just to confirm, you do not want to use Access key ID and Secret key: to connect the AWS with the W3 Total Cache?
Can you please confirm this and let me know what would you expect to be using when connecting to the CDN?
Thanks!Hello Paul,
When the W3 Total Cache Pro was purchased and when you subscribed to the Pro version, you accepted the terms and conditions, specifically section 12.2 Automatic Renewal of Premium Subscription Plans https://www.w3-edge.com/policies/.
The ” Renewal Reminder ” email was sent to the email address used to subscribe to W3 Total Cache Pro, the same one added for this topic, one week prior to the renewal of the license on Mar 2, 2025 11:20 PM EST. This email, has a ling to manage your subscription, and you were able to cancel the upcoming renewal.
Do you want me to cancel any further renewal of the subscription?
Thanks!
Hello Bilal,
Thank you for reaching out and I am happy to help!
TBT measures the total amount of time that a page is blocked from responding to user input, such as mouse clicks, screen taps, or keyboard presses. The sum is calculated by adding the blocking portion of all long tasks between First Contentful Paint and Time to Interactive. Any task that executes for more than 50 ms is a long task. The amount of time after 50 ms is the blocking portion. For example, if Lighthouse detects a 70 ms long task, the blocking portion would be 20 ms.
Eliminating render-blocking resources will yield the biggest improvement and in the W3 Total Cache you need to Minify the JS and CSS, make sure to select eliminate render-blocking CSS and deffer minified JS.
Please check the documentation below for more details:I hope this helps!
Thanks!
Hello Meghann,
Thank you for your feedback and for providing the details
I’ll share this with the team
Thanks!Hello Meghann,
Thank you for reaching out and I am happy to help!
Just to confirm, when you made those changes in the W3 Total Cache you saw that the website is active in the W3TC_PRO_DEV_MODEThanks!
Hello Alessio,
Thank you for reaching out and I am happy to help!
We are not currently offering any trial licenses for the W3 Total Cache Pro, however, we are offering a 30-day money-back guarantee, so you can purchase the license with the current 50% discount using this link.Let me know if this helps!
Thanks!
Hello Doug,
Thank you for reaching out and I am happy to help!
I was not able to replicate this in the W3 Total Cache setups and I’ve checked the code and there are no syntax issues.
Can you please download the config file in Performance>General settings, scroll down to Import Export and export the json
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total CacheHello Mike,
Thank you for reaching out and I am happy to help!
We have not made any changes in the latest W3 Total Cache release that would possibly cause this behavior
You can download the previous version from here, or use a rollback plugin to rollback to the previous version
However, I would like to understand what kind of issues you are experiencing and if you can share the information about the configuration, as explained in this link
Are those rules added and have you disabled Objec Caching and Database Caching and please let me know if you have purged the cache after the latest update?
Let me know if this helps!Thanks!
Thanks!
Hello Mark
You are most welcome!We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hello Mark,
Thank you for reaching out and I am happy to help!
I’ve checked the website you shared and I can see that all static files are coming from popefrancistributes-com.b-cdn.net
I can also see that the W3 Total Cache is active and I do not see any styles breakingCan you please share any screenshots of what you are seeing?
Is this the subsite in question or any other subsite?
Thanks!Hello Jose,
Thank you for reaching out and thank you for taking the time to suggest this.
I’ll bring this to the W3 Total Cache team and we’ll make sure to check this and make the suggested changes.
Just need to make sure this does not create any issues on our end.
Let me get back to you once I have more information from the team!Thanks!
Hello,
Thank you for reaching out and I am happy to help!
We’ve received and replied to your email via the W3 Total Cache support channel.
Please continue the correspondence there so we can avoid duplicating the answers
Thanks!Hello Jordi,
Thank you for reaching out and I am happy to help!
We’ve received and replied to your email via the W3 Total Cache support channel.
Please continue the correspondence there so we can avoid duplicating the answers
Thanks!Hello Florian,
Thank you for reaching out and I am happy to help!
I’ve sent the requested invoice via the W3 Total Cache support channel to the email address you provided
Please check your email and if you have any other questions, please reply to that mail so we can avoid duplicating the answers
Thanks!Hello Andrew,
Thank you for reaching out and I am happy to help!
As much as we would love to assist you with this, we cannot modify the topics in the wp.org forum. The W3 Total Cache support forum is just one of the available forums there so I would recommend reaching out to the WordPress support https://wordpress.org/support/forum/how-to-and-troubleshooting/#new-topic-0 as the moderators are the only one that can remove this for you.
Please check: https://profiles.wordpress.org/jdembowski/I hope this helps!
Thanks!
Hello Jackie,
I will reply to this topic and close the other one so we can avoid duplicating the answers.
I am not familiar with Klaviyo and as I mentioned before, they do not have sufficient documentation that I can check and provide assistance as I am unsure how it works and what is the actual problem
Have you by any chance tried reaching out to their support, and check what are the recommendations with the optimization plugins?
Thanks!Hello,
We’ll be releasing the fix soon so you can wait for that one
The file is in wp-content/plugins/w3-total-cache/Root_Environment.phpLine 224 change
if ( ! emtpy( $license_key ) ) {toif ( ! empty( $license_key ) ) {Let me know if this helps!
Thanks!Hello Shawn
Thank you for reaching out and I am happy to help!
We already have a fix in place for this:
https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47efYou can apply the fix yourself and or wait for the next W3 Total Cache Patch fix release which will resolve the issue
Thanks!
Hello Doug,
Thank you for reaching out and I am happy to help!
We already have a fix in place for this:
https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47efJust re-download the latest W3 Total Cache version, make the changes manually or check the next patch release
I hope this helps!
Thanks!
Hello Alessandro,
Thank you for reaching out and I am happy to help!
You can reset the settings to default if you go to Performance>General settings, scroll down to the Import / Export settings area and click the “Restore Default Settings” button and shown in the screenshot below:This will ever the settings to default
I hope this helps!
Thanks!
Hello
Thank you for reaching out and I am happy to help!
Can you please apply this fix and change the line of the code in the plugin files: https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47efOnce applied, please reload the W3 Total Cache Dashboard and try to disable the W3 Total Cache.
Thanks!
Hello Naveen,
Thank you for reaching out and I am happy to help!
Can you please go to the W3 Total Cache settings and in Performance>Page Cache make sure that the option Don’t cache pages for logged-in users is enabled, and if it’s not, enable it, save all settings and purge the cache and let me know if the problem persistsThanks!
Hello Belle
Thank you for reaching out and I am happy to help!
Can you please apply this fix and change the line of the code in the plugin files: https://github.com/BoldGrid/w3-total-cache/commit/bbaa490e8bfa0708f198760cd052a656ac4b47efOnce applied, please reload the W3 Total Cache Dashboard and try to disable the W3 Total Cache.
Thanks!
