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Frequently Asked Questions

How do I access W3TC Billing Support?

To access W3TC billing support, you can follow these steps:

  1. Upgrade to W3 Total Cache Pro.
  2. Go to your WordPress Dashboard and navigate to Performance → Support.
  3. Fill out the form with the nature of your support request (Options: Billing).
  4. Agree with the Terms and Conditions, then click Next Page.
  5. Fill out any relevant details, and the support team will get back to you as soon as possible.

Do you offer a trial period for your premium subscriptions?

No, W3 Total Cache Premium does not offer a trial period for its premium subscriptions. However, they do provide a 30-day money-back guarantee if the pro features do not provide the results you are looking for.

How do I find my license key?

To find your W3 Total Cache license key, you can navigate to Performance > General Settings > Licensing in your WordPress dashboard. Once there, you can re-authorize the key by clicking **Verify License**. This process allows you to update the URL to your production site if needed.

How do I find my W3TC invoices?

To find your W3 Total Cache invoices, you can reach out directly via the W3 Total Cache support channel in Performance > Support or via the website contact form. Provide the instructions about your subscription so the team can check this for you.

What payment methods do you offer to purchase W3TC?

On the checkout page, you can pay for your subscription using either a Credit Card or with a PayPal account.

Am I able to reactivate an Expired W3TC Subscription?

To reactivate an expired W3TC subscription remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

Will my premium license automatically extend after the subscription period ends?

Yes, W3 Total Cache Pro will automatically renew annually if you choose a subscription plan. When you purchase a premium subscription, you’re opting to agree with the terms and conditions set forth. By agreeing to these terms you are accepting the automatic yearly renewal of the license.

The “Subscription renewal ” email is sent one week prior to the renewal to the email address used for subscription. In that email there is a link to cancel the renewal before the renewal date.
The license will not be extended if the renewal is unsuccessful, meaning if the card is no longer valid, or not enough funds on PayPal.

For example, the 1 Site License plan is priced at $99 per year and is set up for automatic renewal. This means that each year, the subscription will automatically renew unless you choose to cancel it.

Can I transfer my W3TC license to Another Domain?

Yes, you can transfer your W3 Total Cache license to another domain. If you have upgraded to the W3 Total Cache Pro version and want to transfer the license to a different domain, you can do so by following these steps:

  1. Deactivate the license on the current domain where it is being used.
  2. Contact the W3 Total Cache support team to inform them about the domain transfer.
  3. Provide them with the details of the new domain where you want to activate the license.
  4. Once the support team approves the transfer, you will be able to activate the license on the new domain.

By following these steps and communicating with the support team, you can successfully transfer your W3 Total Cache license to another domain.

How do I Cancel My W3TC Subscription?

You can reach out to our billing team privately directly from your WordPress Dashboard, in the Performance > Support menu, or by using this contact form, and we will be more than happy to assist you with canceling your subscription.

What Should I do If I’m Being Charged For a Cancelled Subscription?

If you’re being charged for a subscription that has already been canceled reach out to us using this W3 Edge contact form.

W3 Total Cache

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   Full Site CDN + Additional Caching Options
   Advanced Caching Statistics, Purge Logs and More

Everything you need to scale your WordPress Website and improve your PageSpeed.

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