W3 Total Cache Support Options and Premium Services

When using a free plugin from the WordPress Repository, it can be difficult to get Support for it in some cases. Luckily, for W3 Total Cache, that is not the case. We provide support for it in a few different ways, and this article will help explain what is needed to get support based on the need you have.

WordPress Repository

The WordPress Repository is probably the most widely used support forum for users of the Free version, which can be obtained from the same location. If you have not upgraded W3 Total Cache to Pro, then this is probably the best way for you to have your question answered by our team of experts.

W3 Total Cache – WordPress Support Forum

BoldGrid Community Portal

You can use our Community forum to pose any question you may have to our Customer Facing Support team. We will do our best to answer as soon as possible, and provide you with the most accurate information we have.

BoldGrid Community Portal

Pro License Account Support

If you have upgraded W3 Total Cache to Pro, and are looking for account support then it is recommended you submit that request directly in your dashboard. The following steps will guide you through the process.

  • In the WordPress Dashboard, Navigate to Performance → Support
  • In the Form, select the nature of your support request (Options: Billing, Sales, Submit Bug Report, Suggest New Feature)
  • Agree with the Terms and Conditions, then click Next Page
  • Fill out any relevant details, and we will get back to you as soon as possible

If you have not purchased a Pro License, we recommend either using the Feedback Portal above, or the WordPress Support Forum. Pro License Account Support is not for free users of the plugin.

Premium Services / Configuration Support

If you are looking for a performance audit, or configuration support from our team of experts, then you would use the Support Form located within the W3 Total Cache Dashboard. The following steps will guide you in submitting this type of request.

  • In the WordPress Dashboard, Navigate to Performance → Support
  • In the Form, select the nature of your support request. You can choose from:
    • Performance Audit / Consultation
    • Plugin Configuration
    • SSL Performance Setup
    • CDN Configuration: Full Site Delivery
    • Hosting Environment Troubleshooting
    • Eliminate Render-Blocking Javascript
  • Agree with the Terms and Conditions, then click Next Page
  • Fill out any relevant details, and we will get back to you as soon as possible

Our Premium Services are paid, and will be provided with a quick turn around. We guarantee our work, and if unsatisfied, we offer a no questions asked money back guarantee.

GitHub Bug Reporting and Issue Tracker

If you are an advanced user, feel free to drop by our GitHub repositories, where we maintain the community version and drop in a bug report or feature request. We are actively seeking new contributing members, so please feel free to also submit any pull requests you may have.

GitHub – W3 Total Cache Repository

W3 Total Cache

You haven't seen fast until you've tried PRO

   Full Site CDN + Additional Caching Options
   Advanced Caching Statistics, Purge Logs and More

Everything you need to scale your WordPress Website and improve your PageSpeed.

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